Privacy Policy

WareIQ's Policy Statement

This Policy applies to WareIQ websites and services. It describes how WareIQ processes your personal data, but it may not address all possible data processing scenarios. WareIQ may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.

This Policy describes:

How We Collect & Use Your Personal Data

Personal data means any data that, either on its own or jointly with other data, can be used to identify a natural person. You directly provide us with such data when you use our websites, products, or services, or interact with us by, for example, creating a WareIQ account or contacting us for support. We may also obtain data by recording how you interact with our websites, products, or services. For example, we may use technologies like cookies or receive use data from software running on your device. As permitted by law, we may also obtain data from public and commercial third-party sources, for example, purchasing statistics from other companies to support our services. The personal data we collect includes name, gender, enterprise name, job position, postal and email addresses, phone number depending on how you interact with WareIQ.

We may use your personal data for the following purposes:

  • Contacting you with your consent; sending you information about products and services that may interest you; inviting you to participate in WareIQ activities (including promotional activities), market surveys, or satisfaction surveys; or sending you marketing information. If you do not want to receive these types of information, you can opt out at any time.
  • Sending you important notices, such as installation of and updates to operating system or application.
  • Providing you with customized user experience and content.
  • Qualifying and managing suppliers and business partners, and communicating or working with suppliers and business partners.
  • Improving our products and services through internal audits, data analysis, and research.
  • Analyzing the efficiency of our business operations and evaluating market share.
  • Troubleshooting when you send us error reports.

WareIQ will process your personal data following the requirements of applicable laws on an appropriate legal basis, including:

  • Processing your personal data to fulfill the contract when responding to a transaction or service request.
  • Processing your personal data with your consent.

Cookies & Similar Technologies

  • Cookies

    To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.

    Like many other websites or Internet service providers, WareIQ uses cookies to improve user experience. Session cookies are deleted after each visit, while persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences.

    WareIQ will not use cookies for any purposes not stated in this policy. For further details on our use of cookies, please see our Cookies Notice. You can manage or delete cookies based on your own preferences.

  • Web Beacons and Pixel Tags

    In addition to cookies, we may also use other similar technologies on our websites such as web beacons and pixel tags. For example, when you receive an email from WareIQ, it may contain a click-through URL that links to a WareIQ web page. If you click the link, WareIQ will track your visit to help us learn about your preferences for products and services and improve our customer service. A web beacon is a transparent graphic image embedded in a website or in an email. We use pixel tags in emails to find out whether an email has been opened. You can unsubscribe from the WareIQ mailing list at any time if you do not want to be tracked in this manner.

    By using our website, you consent to the use of cookies, web beacons and pixel tags as described above.

How We Disclose Personal Data

WareIQ shares your personal data with other partners, as described in this Policy, when services are provided by partners authorized by WareIQ. For example, when you make an online purchase from WareIQ, we must share your personal data with the logistics provider to arrange shipment or a partner to provide services. In addition, as a global company, we may share personal data with WareIQ affiliates and subsidiaries.

To comply with applicable laws or respond to valid legal procedures, WareIQ may also disclose your personal data to law enforcement or other government agencies. If WareIQ is involved in a restructuring, merger & acquisition, or a bankruptcy or liquidation lawsuit in a given jurisdiction, your personal data may be disclosed in connection with the transaction. WareIQ may also disclose your data when appropriate, for example, to execute Terms and Conditions, when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or when it is in connection with an investigation of suspected or actual illegal activity.

How to Access & Control Your Personal Data

It is your responsibility to ensure that all personal data submitted to WareIQ is correct. WareIQ is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up-to-date.

To the extent required by applicable law, you may (i) have the right to access certain personal data we maintain about you, (ii) request that we update or correct inaccuracies in that data, (iii) object or restrict to our use of your personal data, and (iv) ask us to delete your personal data from our database. To exercise these rights, please click here to give your feedback online. Your written request may be required for security. We may decline the request if we have reasonable grounds to believe that the request is a fraudulent, unfeasible or may jeopardize the privacy of others.

If allowed by applicable laws, you have the right to withdraw your consent at any time when WareIQ processes your personal data based on your consent. However, withdrawal does not affect the legitimacy and effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on another justification other than your consent.

How We Protect and Retain Your Personal Data

The security of your personal data is important to us. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use cryptographic technologies for data confidentiality, protection mechanisms to prevent attacks, and access control mechanisms to permit only authorized access to your personal data. We also provide training on security and privacy protection for employees to raise their awareness of personal data protection. WareIQ is committed to protecting your personal data; however, please note that no security measure is perfect.

Third-Party Providers and Their Services

To ensure a positive user experience, you may receive content or web links from third parties other than WareIQ and its partners (""third parties""). WareIQ does not have the right to control such third parties, but you can choose whether to use the links, view the content and/or access the products or services provided by third parties.

WareIQ cannot control the privacy practices and data protection policies of third parties that are not subject to this Policy. When you submit personal information to such a third party, please read and refer to the privacy protection policy of the third party.

Updates to This Policy

WareIQ reserves the right to update or change this Policy at any time. We will release the latest Privacy Policy on this page for any changes.