Downloadable Resources

WareIQ Returns Claims Management Guide

WareIQ Returns Claims Management Guide

Claims filing on marketplaces refers to the process where sellers request compensation or resolution from the marketplace for issues encountered during transactions or after sales. These issues can include, but are not limited to, damaged products received by customers, products lost in transit, returns due to wrong or defective items, and discrepancies in payment. The claim process is a critical aspect of marketplace operations, designed to protect both sellers and buyers by ensuring that losses incurred through no fault of the seller can be recovered in part or full, depending on the marketplace's policies. In this guide, we’ll take you through the following critical points: 1) Types of Funds and Programs for Seller Protection 2) The Diverse & Complex Landscape of Return Policies 3) WareIQ Smart Returns Management Solution