Provide a Seamless Returns Experience to Your Customers
Enable Customers to Place Return Requests
Use a branded return portal on website
Mobile website version supported to make returns through mobile screen simpler
Set returns processing window within which customers can raise return requests
Reverse Pick-up Automation for Hassle-free Returns Operations
Partial return management to choose return eligible SKUs & process returns at quantity level
Set return reasons to enable couriers to QC product during pick-up
Automatic rule-based courier allocation for reverse pick up
Automatically route returns to right warehouse for split orders
Use a Central Returns Panel to Easily Manage All Returns
Track and review all customer return requests
Get to accept or reject return requests
View return reasons, return product images and bank details shared by customers to initiate refunds
Additional Capabilities to Enhance Your Returns Management
Get Reverse Pickup Reports
- Know the reason for the return pick-up failures
- Analyze courier partners performance across multiple parameters
- Track returns percentage trend
Customer Notification at Every Stage
- Notify customers about the return order status - approved or rejected
- Send SMS & WhatsApp alerts to improve return pickup success rate
Reduce Reverse Logistics Costs
- Use RTO Shield App to intelligently identify orders with high return risk
- Disable COD option for the high risk order and save on losses due to RTO