WareIQ Wallet Update: New ‘Hold’ Feature

WareIQ Wallet Update: New ‘Hold’ Feature

March 02, 2023

Introducing the New Hold Feature to WareIQ Wallet

We are excited to announce a new update to our WareIQ Wallet that will be effective from Monday, March 6, 2023. This update introduces a Hold Feature that aims to make our wallet functionality more transparent and enhance the overall experience for our valued customers.

Here are the key details of this update:

  1. Hold Amount Reservation: When an order is marked as ‘Ready to Ship’, a hold amount will be reserved from the main wallet. This hold amount will be used to settle the shipping charges when the order is delivered, instead of using the amount from the main wallet.
  2. Refund for Cancelled Orders: If an order is cancelled after reaching the ‘Ready to Ship’ status, the hold wallet amount will be refunded back to the main wallet.
  3. Hold Amount Calculation: The hold amount will be calculated based on the product dimensions and shipping zone mentioned in the order, ensuring accurate charges are applied.
  4. Additional Charges for RTO Orders: In case of Return to Origin (RTO) orders, when the order status changes to ‘RTO’, additional return charges will be updated against the original hold amount.
  5. Shipping Charges Updates: Any shipping charges updates arising from weight disputes after order delivery will be adjusted in the main wallet as incremental charges when confirmed later.

Please note that the hold wallet charges will now be visible along with the primary wallet charges in the passbook.

We believe that these updates will enhance the transparency and efficiency of our wallet functionality, providing a seamless experience for our customers.

Supercharge your fulfilment with WareIQ now, contact our team.

Related Posts

Minimize Marketplace Claims Rejections with WareIQ’s New Returns QC Solution

Minimize Marketplace Claims Rejections with WareIQ’s New Returns QC Solution

Now you can rescue your brand margins from the impact of rising marketplace claims rejections. We are thrilled to announce the general release of our Returns QC solution that will allow sellers to access all the required image/video proofs on our tech platform in a few clicks.  No need to struggle with complex systems or wait endlessly for your warehouse operator to send you blurry CCTV footage that barely shows vital details like shipping labels and product attributes. What problem is this solving? 1) High Marketplace Claims Rejection Rate Rejections on Marketplace claims have increased more than 2X since last year. Marketplaces need image and video proof which are conclusive. 2) Unclaimed Rejections Lowering Profitability Unclaimed return claims completely wipe away the brand margins every month! 3) Complex Media Proof Capture & Retrieval Getting video/image proof from FCs is time-taking (2-5 days), and prone to error due to inconclusive image/video quality from CCTV footage Our Solution 1) WareIQ Returns QC App for HD Footage Capture Warehouse executives capture HD footage of returned items using our mobile app, reducing claims rejection due to low-quality footage used as proofs 2) WareIQ Tech Platform as System of Record Our platform logs real-time returns data and centralizes all media evidence from the QC app for easy access and retrieval during claims filing 3) Scan-based Error-free Returns Processing Handheld scanning devices for real-time updates during processing returns, and reducing data errors See our Returns QC App in action https://youtu.be/Sk5IwcqhcoY

August 23, 2023
Latest Updates for a Smoother & More Efficient Shipping Experience

Latest Updates for a Smoother & More Efficient Shipping Experience

We are pleased to announce updates to our WareIQ Panel that will simplify the shipping experience and make it more efficient. Here are the key updates. Simplified Courier Management Our clients now have the option to activate and deactivate courier accounts from their panel itself. By activating a specific courier, users can manage shipping using that courier. Similarly, deactivating a courier will disable any shipping options configured using this courier on the WareIQ panel. This update makes courier activation and deactivation much more seamless and easier to manage. View Courier Serviceability with Shipping Charges Easily For Single Orders Users can now view courier options along with shipping charge details, providing better visibility when selecting a courier for their orders. For Bulk Orders When selecting multiple orders, serviceability by couriers and respective shipping charges will be displayed. If some orders are unserviceable by a courier, users can process the servicable orders first and then process unserviceable orders with alternative courier options later, without the hassle of reselecting orders. Ship Directly Based on Shipment Weights Configured Users can now directly specify the dead weight and dimensions of a parcel to ship a product without having to manage it against the shipment. This new update expedites the shipping allocation process by allowing direct shipment without specifying product weights. We believe that these updates will enhance the overall experience of our users and help them manage your shipments more effectively and easily.

March 21, 2023
New Recharge Packs with WareIQ Interact for SMS & WhatsApp Notifications

New Recharge Packs with WareIQ Interact for SMS & WhatsApp Notifications

Introducing WareIQ's New Prepaid Wallet System for WareIQ Interact - our comprehensive customer communication solution. We are transitioning from postpaid notification billing to a prepaid wallet system. This new system will enable our clients to have better control over their communications and ensure a seamless delivery experience to the end customers. With the new prepaid wallet system, businesses will need to select a usage-based plan and recharge their wallet based on the chosen package to send notifications to their customers. Here are the recharge plans for SMS and WhatsApp communications: SMS Communications: Base Plan: INR 700, covers 2,000 SMSRegular Plan: INR 3,000, covers 10,000 SMSEnterprise Plan: INR 5,000, covers 20,000 SMS WhatsApp Communications: Base Plan: INR 1,200, covers 1,000 WhatsApp messagesRegular Plan: INR 5,000, covers 5,000 WhatsApp messagesEnterprise Plan: INR 10,000, covers 12,500 WhatsApp messages All prices are exclusive of applicable taxes. 'Order Shipped' notification will be provided as a complimentary message for each order, regardless of the recharge pack selected. Any additional communications availed per order will be adjusted based on the recharge packs chosen. There is no expiry of the recharge packs, and businesses can do multiple recharges to increase their eligible limits as needed. This new update will help eCommerce businesses who have partnered with us get a higher degree of cost control, flexibility, and transparency.

March 20, 2023