Fulfillment Lead (India – West)

Overview

WareIQ’s mission is simple: provide Amazon-grade logistics to online brands in India

We’re backed by reputed investors like Y Combinator, Funders Club, Soma Capital, Pioneer Fund & Emles Advisors who have a background in backing transformative tech businesses.

We have a culture of fast-paced development, and delivery. The pace of our growth is incredible. If you want to tackle interesting problems, and create an impact within an entrepreneurial environment, join us!

Responsibilities

• Manage end-to-end Logistics & Warehousing requirements for all brands acquired in the South of
  India
• Manage & Negotiate contracts with 3PLs and scout for new service providers
• Ensure best-in-class Service Levels across channels at optimum costs
• Develop exhaustive know-how of WMS/OMS for Outbound fulfilment operations
• Resolve operational issues that may arise from the end-to-end sales process (e.g., order status,
  returns, and deliveries, invoicing, pricing issues, and financial post-sales programs, reporting).
• Prepare reports on SLAs at Brand X Channel X Region levels along with inventory levels, supply
  chain progress, procedural efficiency and other issues for senior management.
• Ensure compliance with the company policies and relevant SOPs

Key Operations Metrics

• Marketplace SLAs on Speed & Error Rates
• Cost to Serve (Order Fulfilment Costs as % of GMV)
• Inventory Accuracy

Key Skill Sets Required

• Analytical mindset
• Negotiation Skills
• Stakeholder Management
• Team management / Project Management
• Multitasking & strong organizational Skills
• Self-Motivated & ability to work independently