7 Best Ways to Increase Shipping Speed for Fast Fulfillment & Better Conversion in eCommerce Business in 2023
The speed of delivery has always been one of the major factors in meetings customer expectations and it seems to be getting more challenging. However, the real challenge is that in today's modern world, fast shipping in 1-2 days is considered the norm, not an additional benefit. There is a dire need for eCommerce players to increase shipping speed to meet customer expectations. Before figuring out the reason for improving delivery speed, let’s understand what eCommerce shipping speed means. What is Shipping Speed? Simply put, shipping speed refers to the speed of delivering customers’ orders to their doorsteps. Whether the product being shipped is online fashion, groceries or pharma, its shipping speed is the time taken to travel from the warehouse to the customer. It depends on the distance between the storage unit and the customer’s doorstep, the road network, and other logistical challenges and costs such as infrastructure. Shipping/ Delivery Speed is calculated in the number of days or hours taken to deliver the shipment to the customer. It is different from the processing time that companies take to process and prepare the order for shipping. Processing time includes the time to procure the inventory and build the final product. Shipping speed comes into the picture once the product is handed over to the carrier. Why is Shipping Speed an Important Metric in the Shipping Strategy of an eCommerce Business? Customer expectations drive eCommerce business decisions. A few years back, the expectations were same-day or next-day deliveries. The internet penetration in smaller towns was already driving the trend of fast deliveries when the forced stay-at-home lockdowns changed customer mindsets. Gen-X and millennials were getting used to the idea of instant gratification. This situation reduced their patience even more and so too, the timeline given to eCommerce players to deliver. The rising number of eCommerce players in the market has added to the desperate need to perform better. Most customers switch to another brand if the delivery takes more than one or two days. In fact, 49% of online shoppers accept that same-day delivery pushes them to complete the transaction. 80% of shoppers expect same-day deliveries, but 61% expect their package to arrive in less than three hours. Plus, many customers agree to pay for increased shipping speed. The eCommerce logistics involved in shipping online perishables or groceries is another story. However, its penetration in the Indian economy is expected to reach up to 5% by 2025 from 1% today. Plus, around one-third share of the income is spent on groceries, and a young population below the age of thirty further pushes eCommerce companies to improve delivery speed. All these factors combined are spearheading the need for speed in the shipping strategy of eCommerce businesses. In addition, the current consumer mindset is forcing online retailers to improve delivery speed to stay in the game. [contactus_gynoveda] Top 7 Ways to Increase Shipping Speed for Faster eCommerce Fulfillment in 2023 Streamline Picking eCommerce business owners know the significance of same-day picking of inventory. The moment an order is placed, try to pick up the stock or schedule it through your logistics partner on the same day which increases shipping speed. Notify the customer of the pickup to keep them engaged. Let them know that their order is already on-route to the warehouse for processing. This technique serves as a great time-saver. Use Multiple Storage Locations Having multiple warehouses and dark stores is another way to increase shipping speed and although it also increases overall logistics costs, this hack indeed speeds up last mile deliveries. Areas are divided into geographical zones, and storage spaces are set up for order fulfillment. Moreover, it allows eCommerce companies to cover more pin codes. The logic is simple. Being closer to the customer’s destination helps in saving time and logistics costs. Plus, partnering with a specialist ecommerce warehousing provider at multiple locations can help the business reduce overheads. Be Ready for Peak Season Discounts and orders increase during the festive season, leading to hectic timelines and puts unprecedented pressure on the supply chain. As a result, shipping delays can quickly occur when orders pour in, in contrast to any other time of the year. So it becomes crucial for businesses to prepare for this increase in demand in advance. Get resources such as manpower, inventory, software and 3PL fulfillment companies to prepare for the festive season. Unmet customer expectations can lead to poor reviews and a sudden drop in ratings. The eCommerce industry is on high alert during the peak season and all players look for ways to entice customers. No business can afford to lose its customers during this time due to underperformance. It is critical to focus on increasing shipping speed during this period. Provide Updates Through Notifications Letting the customers know of the whereabouts of their order is making a promise that their shipment is on the way. After making the payment, customers keep a frequent tab on their packages. eCommerce companies should strive for same-day pickups but delay informing the customers. Instead, roll out the confirmation email after the order has been picked and packed from the warehouse and shipped. This way, the notification highlights your promptness and surprises the customer who will receive the package earlier than expected. Partner with Experts Managing an eCommerce business comes with a lot of challenges. Having a 3PL logistics expert on board to offer advice and logistical services can smoothen the process. A specialist can help businesses plan eCommerce warehousing at multiple locations, offer safe and well-timed transportation services and give advice on reducing expenses. Have SLAs for Processing Procuring the inventory and preparing the final product to make it ready to ship can be a cumbersome process. Moreover, delayed processing can pressure shipping partners to meet delivery timelines. It can lead to failed promises and unhappy customers in case of tight shipping deadlines. Having service level agreements (SLAs) executed well on the ground helps prevent the snowball effect. eCommerce companies can also hire a logistics consultant to plan timely processing, push out the final product for delivery, and improve delivery speed for the business. Automate Processes Besides usual delays, as discussed above, human errors are another common cause of delays in operations and bad shipping speed. Automating the supply chain either partially or completely can save time & help to increase shipping speed. There are readily available automation mechanisms like robots, automatic barcode scanners and automated shipping decks. eCommerce companies must develop and optimise their shipping routes for timely deliveries to a particular zone or location. Today’s superior tech can automate the supply chain to save time and effort. AI and ML-enabled software assist in charting the best routes for efficient utilisation of transportation, workforce and time. Plus, advanced apps help integrate retail fulfillment systems with the supply chain and help improve delivery speed. Despite all preemptive measures, delays can happen while shipping, but there are ways to handle them. How do Online Businesses Manage Shipping Delays? After facing delayed shipments, most online shoppers don’t return to an eCommerce brand. It is more difficult to retain an existing customer than to acquire one. If not a global pandemic, human errors, customs issues, poor warehouse facilities, transportation & warehouse management, or simply distorted communication between logistics partners can lead to shipping delays. Here are some ways to manage shipping delays: Customer Communication Update the customer in real-time with the reason behind the delay and the revised estimated delivery time. Then, offer them some discounts on their current or future purchases and special deals to pacify them. Take Ownership While some customers may understand, some might choose to post complaints on social media. Either way, eCommerce companies need to take ownership of the delay and issue a formal apology. Track Orders in Real-Time eCommerce companies must watch for any mishaps or delays once the shipment has left their warehouse. While hiccups occur, shipping partners usually offer a resolution. Some propose a money-back guarantee, which helps retail customers. Use Multiple Logistics Partners The supply chain requires multiple processes at different stages. Using multiple logistics partners is advisable for eCommerce businesses so they can fall upon someone else if one service provider falters. How Can WareIQ Help Increase Shipping Speed for eCommerce Players? WareIQ is a shipping and eCommerce fulfillment enterprise. They provide their eCommerce clients with high end updated technologies like an advanced warehouse management system, RTO Shield, a team of specialists, multiple warehouses across India, information regarding the best courier services (area-wise), etc. This series of offerings enables eCommerce businesses to store inventory closer to their customers throughout the country, thus facilitating faster order fulfillment and improving delivery speed. WareIQ's team and tech, combined, offer efficient solutions for Intelligent inventory placement and courier allocation to the eCommerce industry. They employ a full-stack approach that offers complete fulfillment solutions, last-mile delivery software for tracking, COD and returns management. After all, they are a seasoned logistics service provider. Sign Up Now with WareIQ to take advantage of our superior fulfillment tech platform & accelerate the growth of your online business. Shipping Speed FAQs How can WareIQ improve delivery time & provide fast shipping speeds to your business?WareIQ offers multiple fulfillment services including it's custom WareIQ RUSH platform that enables companies to provide seamless same-day and next-day delivery. How is Shipping Speed calculated?Shipping speed for an order depends on the processing time and transit time. Factors affecting it are the customer’s delivery location, the route leading up to it, any unforeseen contingencies and the number and nature of products that need to be delivered. Can there be different charges for odd-hours shipping?Yes. If a customer selects odd-hour delivery timelines, eCommerce companies can charge a fee for such shipments. Such orders affect the average shipping speed executed by the company. They demand specialized planning, which might have to be advanced or delayed depending on the customer’s request. Does faster-shipping speed increase sales in eCommerce?Fast shipment contributes to greater conversion rates. 49 percent of customers agree that speedy shipment encourages them to shop online. This means that a single day's delay in delivery might make or break a purchase. When delivery times are too slow, 85 percent of customers look for better options elsewhere.WareIQ is an eCommerce fulfillment company that provides Prime like logistics with the fastest shipping speed to online brands in India enabling next day & same day delivery. Can complaints or requests received in transit affect the shipping speed?Any customer requests received in transit are usually not accepted as they can delay the shipment. However, 3PL shipping partners know how to handle such contingencies and can assist the eCommerce businesses in managing the situation.
May 21, 2022
How to Reduce Shipping Costs? 10 Most Effective Tips to Reduce Shipping Costs For Online Businesses in 2023
eCommerce sales have dramatically increased as technology advances and customer experiences become more personalised. However, most organisations face the dilemma of whether to reduce shipping costs to remain profitable or to provide high-quality shipping services to customers. Shipping costs are a substantial expense for every company, but you may risk providing a poor customer experience while trying to save money. Continue reading to learn how to efficiently reduce shipping expenses without sacrificing service quality, customer experience, or operational efficiency. What are Shipping Costs? In the broadest sense, shipping costs are the total rates of getting the order delivered to the customer. When looking at door-to-door delivery from the manufacturing unit to the customer’s location, multiple prices are involved. The total shipping cost can be divided into 2 types - shipping and handling. This entire process will have the following associated costs: Warehouse storage costsPacking materials costsPicking and packing costsLabour costsLoading costsFuel costsTransportation costsPostage costsSurcharges and customs costsDelivery labour costs [contactus_gynoveda] Top 10 Factors to Consider While Calculating Shipping Costs Now that we understand the various price components involved in shipping costs, we will take a look at other factors that impact how much a package will cost to be delivered. They are listed below: Weight of Package The package's actual weight is a significant factor in increasing shipping costs. A heavy package/delivery item will require more space and energy to deliver to the customer's location. The packaged weight translates to higher shipping costs while delivering heavy packages. Dimensions of Package Apart from weight, the dimensions of the package also influence shipping costs. The larger the order, the more space is required in the delivery fleet for a seamless experience. Distance to Delivery Locations The distance between the package pickup and delivery location is another major factor that determines the shipping cost. Delivery fleets divide delivery locations into zones depending on delivery speed, type of package (domestic or international), mode of delivery (sea, land, or air), the feasibility of delivery, etc. The further the delivery address, the higher the costs associated with it will be. Fuel Fluctuations Changes in fuel prices contribute drastically to the associated shipping charges. Higher fuel costs automatically increase the cost of shipping orders. When fuel prices are stable and manageable, it also lowers transportation charges and is able to decrease shipping costs. Delivery Speed The time it takes to deliver an order affects the shipping cost. Many delivery fleets have standard timelines to deliver packages across various distances. Opting for same-day delivery or overnight shipping increases the costs associated with delivery. Type of Delivery Location It is cheaper for delivery personnel to drop packages off at a commercial site or office building than to go to individual houses. It is cheaper to ship orders to apartment complexes than to individual houses, since apartments receive multiple orders on the same day, balancing out the costs. There may also be additional fees for deliveries to hospitals, military areas, and out-of-the-way locations like rural addresses that may take longer to fulfill the delivery. Weather Conditions A factor that many businesses don't consider is the weather's impact on delivery. Bad weather at the warehouse or fulfillment center location, while in transit, and even at the delivery location can cause delays. Weather conditions can also adversely impact ports, container ships, air cargo, and trucking services. Shipping Insurance Keeping in mind that shipments can be damaged, delivered to the wrong address or could have delivery-related delays so it is vital to protect and insure your orders. Especially when shipping an expensive order, it is indispensable to use shipping insurance. This helps to recover any costs involved in replacements. Most package carriers charge a percentage of the product value as shipping insurance. Customs and Duties International shipping charges can vary based on delivery location. Different countries have customs and other obligations that need to be cleared for smooth delivery. Multiple Orders If a customer has placed multiple orders, shipping and packaging costs can increase. Sometimes, some orders have n increased delivery timeline because they are perishable. In this case, additional shipping costs will be involved to make multiple deliveries to the exact location on different days. Numerous orders should be packed and shipped together to save time and money whenever possible and decrease your shipping costs. Keeping all these factors in mind, companies can decide which type of cost structure to choose when it comes to shipping: Flat Rate Shipping Vs Standard Shipping. You can learn in detail about how to calculate shipping costs here. 10 Best Ways to Reduce Shipping Costs to Boost Profits in 2023 The key to excellent order fulfillment involves good planning, sticking to timelines, and ensuring that overhead costs are not too high. Striking a balance can help increase the profits of a business and improve customer satisfaction. Here are ten ways to reduce shipping costs for eCommerce in 2023: Make Packages Lighter While product weights remain the same, ensure to use minimal packaging material to reduce the overall weight of the package. Use more lightweight, efficient materials like air pillows to protect items. You can also use lightboxes to pack. For durable products that won't cause spillage, try switching to plastic bags with branding rather than bulky boxes to reduce shipping costs, you can learn more about branded shipping here. Use Smaller Boxes Make sure that the box used for packing items is slightly larger than the actual product so that minimal packing fillers are needed to keep it secure and will ultimately decrease shipping costs. The bigger the box, the more space it will take in the delivery vehicle, leading to more expensive shipping costs. Keep DIM Weights in Check Smaller boxes can keep DIM weights in check while packing your order which will help reduce shipping costs. Carriers calculate the DIM weight by considering the package dimensions. There are chances that the DIM weight can be higher, even for lightweight items, solely because of the box's size. It is good to create custom packaging that will keep the products snug and free from movement by using the purchased item's original packaging as well. Shipping products in their own packaging can prevent the need for an additional box to ship to the customer, which will also decrease shipping costs. Club Orders Wherever Possible It is much cheaper to ship a single box that is bigger and heavier than multiple small boxes with single items. Bundling orders is possible when the same customer orders various products; this can help reduce shipping costs. You can also provide discounts on order volumes to increase customer delight. Have a Network of Multiple Shipping Partners Having various shipping aggregators to negotiate with will help get better rates and will decrease shipping costs. Shipping companies decrease shipping costs if the business has consistent order volumes. This provides an excellent opportunity to negotiate with multiple providers based on prices offered by competitors. Use Packaging Provided by Carrier Partners Since shipping costs are affected by package dimensions, it's better to use packaging materials offered by the carriers themselves. This will eliminate associated dimensional fees and reduce shipping costs, overall. Opt for Third-Party Insurance Shipping insurance is higher when taken directly from the carrier partner. Also, consider shipping insurance for fragile and high-value items. You may not need to insure every single package. Third-party insurance providers are cheaper than native carrier partners, helping businesses decrease shipping costs by almost 50%. Use Prepaid Shipping Prepaid shipping can help sellers decrease shipping costs by at least 20%. You can opt for prepaid shipping and buy shipping labels from carriers in advance. This is ideal for businesses with consistent orders of the same package size and weight. Look for Hybrid Solutions If you can manage same-day order processing, it is best to choose a hybrid model for order fulfillment. It can help to reduce shipping costs for eCommerce. eCommerce Shipping companies partner with carriers who can have it picked up from a business location and get it to customers quicker with last-mile delivery. However, keep in mind that orders need to be processed as soon as possible after a customer places the order to meet delivery expectations. There may also be other factors to consider with this hybrid approach, such as specifications of weight, dimensions, order volume, etc. Reduce Shipping Distance Keeping inventory at locations closer to areas of high demand will help decrease shipping costs drastically. The closer the products are to delivery locations, the less money and time businesses need to spend in getting their orders to customers. Having a third-party fulfillment partner will optimize the delivery experience and decrease shipping costs. Suggested Read: Ways to Provide Free Shipping to Costumers. Conclusion: Does Outsourcing Fulfillment to a 3PL Partner Like WareIQ Help to Reduce Shipping Costs? The best way to decrease shipping costs, reduce order processing times and improve customer satisfaction is to outsource fulfillment operations. Here is how a 3PL fulfillment services provider like WareIQ can help businesses maximize profits and reduce shipping costs: Flexible Warehouse Space WareIQ allows businesses to pay only for the warehouse space that is actively used without the businesses having to invest anything in warehouse management. Packaging Optimization Having experts manage fulfillment ensures that products are packed with suitable materials that provide damage-free delivery and avoid an increase in the DIM weight. Provision of Discounts Having a fulfillment partner helps improve shipping costs as they buy packaging materials in bulk and can help reduce overall fulfillment costs. Inventory Management With access to fulfillment centers, businesses can easily manage optimal stock levels and scale the business without high capital investments With a centralised platform for core fulfillment, eCommerce shipping operations, and post-shipping apps, WareIQ manages the entire range of complex eCommerce operations in the eCommerce fulfillment process. Inbound functions like scanning and quality check, 100% accurate pick and pack, and inventory management across all channels provides a delightful experience and zero to minimal supply chain leakages. Customers of WareIQ enjoy significant cost savings and a broader reach with no minimum order quantity (MOQ) limit. [signup] Reduce Shipping Costs FAQs (Frequently Asked Questions) What costs are involved in sea cargo?For delivery by ocean cargo, businesses will have to consider ocean freight, various surcharges incurred for peak season, low sulphur, emergency risk, etc., and other factors like currency adjustment, bunker adjustment, etc. What costs need to be considered when shipping across international orders?If packages have to be shipped by land and need to cross international borders, various costs involved will include documentation, customs for port, road and rail, customs brokerage, delivery order fee, wharfage, cartage, chassis usage, etc. Which is better to reduce shipping costs? Self-Fulfillment or Third-Party Fulfillment.When businesses themselves ship orders, the costs will always be higher. With 3PL partners fulfilling orders, companies get transparent pricing, better inventory management, faster delivery, and better opportunities to scale the business. How can WareIQ help your business to reduce shipping costs?WareIQ offers multiple services across the fulfillment spectrum and offers the choice of every major shipping courier service in the country, to always provide the cheapest rates and most competitive services to its users.
May 21, 2022
Flat Rate Vs Standard Shipping: 7 Key Differences in 2023
In the eCommerce market, shipping is quite important. If you're selling tangible assets, shipping is the only way for them to get to their intended destination. Customers, on the other hand, want their orders delivered at their convenience. Are you unsure about flat rate vs standard shipping? Don't worry we've got your back. Many of you have probably heard of these terms and must be aware of Flat Rate vs Standard Shipping costs and processes related to them. In this post, we will discuss flat rate vs standard shipping and how to select the most appropriate and cost-effective delivery option. Flat Rate and Standard Rate Shipping Flat rates and standard shipping rates are the two different price options for shipping your products. You may offer your customers a fixed shipping fee for each zone or weight slab, or you can offer them a standard shipping rate that varies within a zone and is determined by various criteria. What is Flat Rate Shipping? Flat rate shipping is also known as linear rate shipping. Every parcel is assigned a set value. As a result, the value is unaffected by the dimensions, size, or weight. That is why delivering heavy items via flat rate shipping is more beneficial than shipping smaller parcels. Flat rate costs vary depending on the time zone or a weight slab, however, all parcels that fall within that weight slab will be charged the same flat fee. The goal of the flat shipping charge is to unify and standardize your package. If it fits the specific size and weight standards, the same fee applies to shipments in a single region, such as local national delivery. It means you may choose from a variety of box and envelope sizes, each with its weight restriction. You can send it with basic shipping if the item you're sending fits in the lowest parcel size and the weight allowance isn't exceeded, Advantages of Flat Rate Shipping include transparency, simplified management, and rare weighing errors, among various other benefits. Read more on Flat Rate Shipping, to gather additional information on it. What is Standard Shipping? Standard shipping, also known as ground, economy, or regular shipping, this module of shipping can save your money by generating prices that are tailored to your specific needs. Standard shipping is intended for small businesses or individuals who mail packages of various sizes and weights. It also supports shipping to a variety of locations, including international operations. Standard shipping usually includes a fair delivery time and a comprehensive tracking option, allowing both the sender and the receiver to follow the shipment in real-time. The standard delivery time is three to seven business days, however, if the destination is far away, it may take a bit longer. The majority of standard shipment is done by road. Standard delivery is cost-effective, but it is also slow. Some customers who are accustomed to next-day or same-day deliveries may be put off by this. [contactus_gynoveda] Advantages of Standard Shipping The following are the key benefits of standard delivery rates Liability is minimal to non-existent One of the most important benefits of going with a normal delivery fee is that you have little to no liability. This is perfect for new fulfillment sellers or firms who are unable to determine their true reach at first. In this scenario, regular shipping prices assist to avoid any confusion or loss. It assists in providing a full breakdown of each order's cost. Provides a Classic Approach When a company doesn't have many consumers in a given time zone, a standard delivery fee is an easy choice. It might help you avoid the continual switching of shipping partners. How Does Standard Shipping Work? Standard shipping is suitable for companies who need to send small to big packages at a low cost. The cost of shipping varies depending on the distance, weight, and size of the package. When a consumer selects this option, provide them with a comprehensive shipping policy that covers shipping rates and procedures, as well as delivery timelines. The shipping businesses choose, sort, and pack orders that are shipped via regular delivery. They are then transported by ground transport, which takes 3 to 7 business days to reach clients. There is no need to purchase boxes with precise dimensions for standard delivery. You may pack it in any box that matches your merchandise. Standard international shipping takes substantially longer, depending on where you are. Customs fees and taxes may also be applicable. Many courier companies also provide eCommerce order tracking, which keeps you and the customer informed about the parcel's exact location until it is delivered. Now when we have the basic idea about flat rate vs standard shipping. Hence, choosing the correct shipping partner for an eCommerce courier business is a difficult undertaking. There are dozens of them throughout the world, each with its own set of charges and terms. We compiled a list of the best eCommerce shipping companies in India, along with eCommerce Fulfillment Services guide. Flat Rate Vs Standard Shipping: Key Differences Every shipment is charged a predetermined amount under flat rate or linear rate shipping arrangements. The charges for this shipping plan are not affected by the size or dimensions of the package. The flat delivery charge is frequently preferred when transporting large products. Flat shipping charges may differ based on time zones and destination location. Standard rate shipping is the most popular method used by businesses to deliver their items to customers. The pin-code, box dimension, weight, time zone, and other factors are all taken into account when determining the final shipping charge. The majority of shipping service companies give a normal delivery period of 3 to 7 days. Flat Rate Vs Standard Shipping: Key Differences Table [table id=18 /] Flat Rate vs Standard Shipping: Differentiating Factors There is a set delivery time with flat rate shipping that cannot be changed. Standard shipping is based on ordinary shipping prices, which are computed based on pin codes and zones. A flat rate simply indicates that any item may be sent for the same fee, generally within zones. In most circumstances, the eCommerce site calculates and sets this pricing after consulting with its delivery partner. Shipping Cost Flat rate shipping is calculated based on different shipping zones. For example, flat charges may vary depending on the region and zone where the item must be delivered. Standard Shipping prices are computed based on pin codes and zones, and standard delivery is priced accordingly. To ensure that buyers receive only one shipping price, you do not need to adopt any special flat-pricing method. Customers will pay a single shipping charge for shipments within the city, regardless of their quantity. As a consequence, if you need to send to an address inside a specific zone near your business, this kind of shipping is suitable. Alternatively, if you have frequent consumers who travel from specified areas. There is a set arrival time for flat rate shipping that cannot be changed. Delivery Time In Flat rate Shipping, the deliveries take place between two to four days, while Standard Shipping takes three to seven days for the delivery of the package. Advantages Flat Rate vs Standard Shipping, both have their own advantages, in flat rate, the destination is pre-determined which saves time while delivering the package, and in Standard Shipping the cost for shipping is custom calculated, hence it saves money spent on the shipping. Flat Rate Shipping is mostly done by MNCs shipping identical packages in bulk, while Standard Shipping is for small businesses with a variety of packages. Flat Rate vs Standard Shipping- Choose Ideal Shipping Process for eCommerce in 2023 It is critical for you to understand which delivery method is ideal for you as an eCommerce vendor, as far as Flat Rate vs Standard shipping is considered. You must have an estimate of the cost and select the most cost-effective way. Flat shipping is excellent for routine shipping deliveries within short distances in most circumstances (for example, within the country). Standard shipping is preferable for remote shipping zones since it is more reliable. You can charge the consumer for a portion of the shipping costs in the form of delivery fees. Before selecting to use flat rate shipping, you should consider the number of shipments you make. When you pick flat rate shipping, you may be required to pay additional shipping expenses. This implies that Flat Rate Shipping is ideal if your clientele is heterogeneous. How WareIQ Offers Shipping to eCommerce Players? Partnering with WareIQ can let you offer a diverse variety of carriers, transit times, and shipping alternatives to your clients. Also, WareIQ's next-day delivery helps to gain trust and credibility amongst our clients. WareIQ provides comprehensive eCommerce logistics support in addition to providing regular shipping alternatives that are dependable, fast, and accurate. You get free shipping materials, order tracking capabilities, a large network of fully operating fulfillment centers, and an on-demand logistics solution that connects with your online business when you outsource fulfillment to WareIQ. WareIQ also enables the brand to distribute to all places within 24-48 hours just like Amazon guaranteed deliveries, while lowering fulfillment expenses by 25%, as WareIQ is well aware of all the pain points in the eCommerce industry. The last thing you want to worry about is shipping, whether you sell on your website or through a vendor fulfilled prime, or on a marketplace. WareIQ has partnered with all the major national & hyperlocal courier service providers for efficient shipping. We at WareIQ seek to remove logistics operations totally off your plate so you can focus on growing your business in other ways. [signup] Flat Rate vs Standard Shipping FAQS Flat Rate vs Standard Shipping: Which is the most cost-effective delivery option?Standard shipping is the least expensive delivery option. It helps you earn the best margins. As far as Flat Rate vs Standard Shipping is considered Flat Rate vs Standard Shipping: Which shipping is best for the fastest delivery?Flat Rate Shipping takes 2-5 Days to deliver while Standard shipping takes 3-7 days, it might take weeks for International Standard Shipping. Flat Rate vs Standard Shipping: Which is best for my business?Both the flat rate and the standard shipping have their own benefits. This implies that you must make a decision based on your company's needs. Make an informed decision based on your company's needs and aspects such as reach, purchasers, and so on. Choose cautiously because it can impact your revenue generation. Flat Rate vs Standard Shipping, difference between Flat Rate and Standard Shipping.There is a set arrival time for flat rate shipping that cannot be changed. Regular shipping prices are calculated based on pin codes and zones, and standard delivery is priced accordingly. Standard shipping is employed for lengthier or non-prioritized deliveries instead of flat rate delivery. Flat Rate vs Standard Shipping: What is the difference in costs?Standard shipping is more variable than flat rate shipping because it includes a steady price for packages. Standard shipping fees may be applied based on package type, size, shape, weight, or distance travelled. Each carrier determines its own shipping charges.
May 19, 2022
Flat Rate Shipping: How is it Important for eCommerce Business in 2023?
If you are a part of the eCommerce Industry, either as an online seller or shopper, you would be familiar with the term flat rate shipping. It's likely that you've interacted with eCommerce shipping companies that have offered this service, or that you have chosen it as a customer when making online purchases. Shipping margins are crucial to the profitability and long-term sustainability of eCommerce businesses. You are wasting precious resources if you're not moving your products in the most cost-effective and efficient method possible. Flat-rate shipping is one approach to reducing operational and eCommerce logistics expenses. So, what is it about flat-rate shipping that has become so popular lately? What makes this such a popular choice for big packages? Should you use the flat rate shipping method as a seller or merchant? You can read further to find answers to all these queries, and also specifics on flat rate shipping charges and other related topics. What is Flat Rate Shipping? Flat rate shipping is a way to measure the cost of eCommerce logistics shipping based on the size of the parcel or envelope rather than the dimensional (DIM) weight. When there are no peak-season charges, flat rate shipping is an appealing choice for holiday buyers. For example, you might charge ₹50 for local delivery, ₹750 for flat-rate international shipping, and ₹10 for orders over ₹500. Furthermore, many merchants have chosen a few fixed flat rate shipping costs to cover their vast shipment requirements. Several shipping providers offer flat rate shipping, regardless of where the cargo will be dispatched from. If the goods appear to fit within the carton and weigh no more than the allowable limit, they can be delivered to any destination at no additional charge. Flat-rate delivery is an effective way for businesses to standardize shipping charges and eliminate major price fluctuations caused by factors like dimensional weight, shipment distance, and seasonal swings. Flat shipping rate deliveries are an ideal alternative for online businesses seeking to optimize their delivery procedures. [contactus_gynoveda] Importance of Flat Rate Shipping in eCommerce With eCommerce rapidly expanding year after year, retail fulfillment shipping processes will also need to be adapted. For more than 50% of merchants, the key commercial limitation is the cost of delivery. eCommerce enterprises will need to find new ways to save money and streamline fulfillment processes as consumers become more accustomed to free and expedited shipping, as well as free returns. Based on how shipping prices are normally determined, flat rate shipping is an interesting shipping option for a few reasons: 1. The further the distance or shipping zones are to which you ship your goods, the more expensive their services are and this only gets worse as the order size increases. 2. Dimensional weight is a standard price method that is derived by multiplying a package's length, width, and height. Shipping rates are calculated by freight carriers like USPS, FedEx, and UPS depending on whichever number is greater - the package's actual weight or its calculated dimensional weight. 3. Flat rate shipping simplifies things considerably and might be an excellent choice for certain companies, particularly smaller ones. What is the Process of Flat Rate Shipping? The term flat rate shipping highlights the fact that the cost of shipping is related to the weight, shape, or size of the shipped commodity. It is calculated by how much stuff can be crammed inside the packaging box. Following these procedures allows eCommerce warehousing enterprises to ship products at a flat charge. Flat rate delivery is now offered by all major shipping aggregators. Some carriers will insist that you use their packaging, while others will allow you to use your own as long as it meets specific dimensions. There are also weight limits that merchants must adhere to, to avoid incurring additional penalties. The process of how flat rate shipping works are discussed below: Choose your carrier and the size of containers or flat rate envelopes you require. Use the flat-rate packaging provided by your carrier or choose a box that meets your size requirements. Put your order together and ship it to your customers’ address. Attach a shipping label to the item and drop it off at the post office or arrange for a pick and pack fulfillment. Suggested Read: What is Commercial Shipping? How to Figure Out the Optimal Flat Rate Shipping for Your Company? Flat rate shipping costs vary depending on the goods, geography, and destination. While you would want to give your customers a comfortable checkout experience, you must also take into account the cost of delivering their products. This helps in devising a strategy that raises sales without any compromise. The most accessible way of determining how much to charge is to calculate your usual delivery cost. This average can be used as a standard shipping rate, signifying that depending on the purchase, businesses would either gain or incur losses on delivery. Now when you know the statistics of average flat rate shipping, you can eventually balance the revenue generated with the costs that need to be spent. 6 Factors Affecting Flat Rate Shipping The amount you will need to charge for shipping is unlikely to be the same as in any other industry. When it comes to your business, there is no one-size-fits-all solution, and flat rate shipping is no exception. Consider the following variables in year 2023 when determining how much you should charge: Size and Weight Each carrier has its terms and categories for describing weight and size regulations, but envelopes for standard documents, packages for larger documents, boxes, and pallets for compact objects, are the most common. Surcharges may apply to oversized or odd-sized packages. It's a good idea to ask your favorite carrier if you're not sure which size category your package belongs into. Dimensional Weight Another aspect that can affect transportation costs is dimensional (DIM) weight. It refers to the package density, or how much space it takes up in comparison to its actual weight. When the DIM weight of your package exceeds the actual weight, it becomes the billable weight. Shipping Distances Your shipping prices may be affected by whether you're sending domestically or overseas. Carriers frequently use dynamic geographic zones to determine how far your shipment must travel. The bigger the expense, the longer the distance. Time Zones Carriers normally offer a range of standard and express service times depending on the country of origin and destination. Although the service titles may differ by carrier, the time frames generally fall into one of three categories: Time-sensitive delivery sends packages at certain times only.Overnight and next-day delivery services are available.Depending on the distance the item must travel, expected delivery dates range from two to seven business days. Surcharges Surcharges are costs that are placed on top of the base rate. It's critical that you're aware of them and knows which ones apply to your shipment. If the shipping needs more paperwork, effort, or time, additional costs and supplementary fees (for import shipments) may be charged. Anything not covered by ordinary shipping and handling will increase the shipment cost. The most common type of surcharges are listed below: Charges for Fuel This is the most typical surcharge, which compensates for fluctuations in oil prices. It's determined as a percentage of the total shipment cost, and it's usually modified weekly. Surcharges for Packages That are Too Big or Too Little Non-stackable or cylindrical shipments, as well as packages that exceed your carrier's normal format, may be subject to additional charges. Charges for Extending Area Service to Rural Areas Package delivery to remote places incurs an extra charge. Charges for Hazmat Items or Dangerous Goods Additional charges will apply to the shipping of any dangerous goods that may endanger a person or compromise other shipments. Charges for Documentation or Address Inaccuracy You may be charged penalty costs if your carrier needs to modify documents for you. Customer Expectations The typical shipping cost for your customers will vary depending on your consumer base, the products you deliver, and the order's delivery schedule. According to research, 65 percent of customers are willing to pay more for speedy delivery. Find out the balance between how much your consumers are prepared to pay and getting those packages out the door without negatively affecting your revenues. What are the Positives and Negatives of Flat Rate Shipping? Positives of Flat Rate Shipping Transparency When you choose flat rate shipping, you give your customers a fixed price, which simplifies the selling process. As a result, you acquire the consumer's trust and your company's relationship with the customer improves. They would also prefer your firm over your competitors because there are no additional shipping or handling costs. Predictable Shipping Expenses Many online sellers' revenues are seriously impacted by DIM weight and peak season surcharges. While splitting shipments or comparing carriers that can save you money, it's hard to avoid paying for home delivery when using a regular shipping service. By adopting flat rate delivery, you can eliminate these extra costs and keep shipping prices reasonable for both you and your customers. Utilization of Carrier's Packaging If you're using conventional packaging rather than more expensive custom-branded packaging, fulfillment costs can still rise significantly. For merchants, being able to partner with a carrier that provides their packaging for free is extremely cost-effective, especially for those who are just getting started. Packaging provided by the carrier also aids in the speedy eCommerce fulfillment process. You don't need to weigh and confirm the dimensions of each package before delivery because the DIM weight has been pre-determined by the carrier. This speeds up the direct fulfillment process significantly. Simplified Management Your eCommerce website will no longer require a shipping calculator after converting to flat rate shipping. The delivery prices of Individual products will not need to be adjusted based on weight or size. This frees you up to focus on improving your items and other fulfillment services such as packing and sourcing. Implementation of Promotions With Free Delivery When you know exactly what your shipping expenses are and how much they cut into your profit margins, it's much easier to provide free shipping to customers. Merchants can confidently bake the cost into their product prices or set a free shipping threshold because flat-rate shipping rates don't fluctuate during the year or with each purchase, which indirectly helps in promoting the business. Cart Conversion Flat rate shipping allows you to communicate up front with your customers about your shipping prices. According to a recent study, 50% of customers abandon their carts because the additional expenditures, such as shipping, tax, and other fees, are too costly. Another 20% claimed it was because they couldn't estimate the total cost of the order upfront. Customers do not want any unpleasant surprises when they pay. Knowing how much shipping will cost before they begin purchasing from you will prevent shipping charges from negatively impacting your cart conversion. Negatives of Flat Rate Shipping Increased Transit Time Every consumer wishes that their ordered items arrive in a shorter period. If you're charging a flat shipping rate, there's no other alternative than to use the surface mode for shipping. Customers may become irritated as a result of lengthier transit time. Undercharging Interpret which form of delivery will make you and your customer happy before making any decisions on the shipping alternatives you would be providing to your clients. Make certain that the flat cost you charge does not result in a loss for your company. Inaccessible To Various Locations One of the most significant disadvantages of flat rate shipping is that it cannot be extended to consumers who live in rural areas. Because shipping costs rise with distance, charging a flat fee may result in a loss for the firm, as the seller must absorb the additional costs. Easily Comparable With Competitors Since your shipping costs are transparent and there are no hidden fees, clients will be able to compare your rates to those of competing suppliers, perhaps resulting in the loss of customers to other companies. Missed Branding Opportunities One of the most important competitive differentiators in eCommerce logistics is the time of delivery. However, by using carrier-supplied packaging, you're not able to sell your brand image. To summarize, flat-rate shipping might mean foregoing an important avenue for establishing brand familiarity and trust with customers, as well as foregoing remarkable unpacking experiences that increase customer engagement. How Can WareIQ As Your Fulfillment Partner Provide the Best Flat Rate Shipping Services in India in 2023? If your eCommerce business has outgrown your present delivery techniques, efficient shipping is another approach to reduce shipping costs and increase profitability. WareIQ as a fulfillment partner uses integrated technologies and various fulfillment facilities to speed up your delivery by optimizing your flat rate shipping expenses. Here's how WareIQ handles fulfillment: Connects Your Store The WareIQ platform integrates with your online business (for example, to handle selling on Amazon and Flipkart Selling), allowing you to simply manage inventory and track the fulfillment process from beginning to end. Handles Your Inventory WareIQ's nationwide fulfillment network allows you to store your merchandise. This brings your items closer to your clients, resulting in lower transportation costs and faster delivery. Automatic Fulfillment of Orders Orders are automatically routed to the best eCommerce fulfillment center, where they are chosen, packaged, and shipped from WareIQ’s end. Hassle-Free Last-Mile Delivery with Flat Shipping Rates Across Zones WareIQ has partnered with all national & hyperlocal courier service providers to provide hassle-free same-day or next-day shipping. eCommerce businesses can select their preferred last-mile delivery partner among the 20+ options available. In case of bulk orders or during sales events, WareIQ even offers flat shipping rates to its eCommerce clients to mitigate the revenue lost by them due to heavy discounts during sales events. Tracking and Analysis Once an item has been dispatched, eCommerce order fulfillment tracking information is supplied to the consumer so they can track its progress and you can also analyze your weekly and monthly performance on the platform provided by WareIQ. [signup] Flat Rate Shipping FAQs Can I charge high flat rates shipping prices?Keep in mind that setting your flat rates too high could have a negative effect. Customers do not want to pay Rs 100 for a Rs 50 order for shipping. Consider the terms and conditions you could impose on your pricing. How long do flat rate shipping deliveries take to reach a destination?With WareIQ, deliveries are accomplished within 24-48 hours, pan India. For flat rate shipping deliveries by other service providers, deliveries can happen after 7 days also if the customer is located in remote parts of the country. Should I choose flat rate shipping?Although flat rate shipping is a fantastic service, it isn't always the greatest option for all types of eCommerce businesses. If you're satisfied with fulfilling orders in-house, flat rate shipping is a fantastic option for heavy products. How can I avoid unnecessary shipping charges?Verify that your shipment information is accurate and that it complies with the shipping requirements. Use a packaging box that is not larger than you require.
May 18, 2022
14 Best Ways to Reduce RTO Charges in eCommerce in 2023
Businesses these days are involved in cut-throat competition, mainly on online selling platforms. They try to offer all the services they can to create a better online purchasing experience for their customers. One of them is the return option for buyers. One of the painful realities that online retailers must accept is that there will be customers that seek to return their orders. In order to reduce RTO frequencies, sellers employ a variety of tactics. If a retailer wants to be profitable in the eCommerce space, they need to reduce RTO costs. If not, their profit margins will fall or it may also start creating difficult scenarios. It is widely known that it’s impossible to reduce RTO requests to zero but taking care of a few things can optimize and reduce RTO charges to a certain extent. To achieve significant RTO reduction, you need to first understand it in detail. What is RTO or Return to Origin? The term return-to-origin or RTO is often used in the eCommerce industry. The initiation of the return of a product and its return to the seller's warehouse is referred to as RTO. A package may be returned to the vendor for various reasons. An eCommerce business will incur more costs as a result of this. Setting strategies to reduce RTO costs is vital for the business to maintain its profit margins and not incur extra costs. [contactus_lilgoodness] What is RTO Related Costs? When an online seller or selling channel provides the facility of free shipping, they add the shipping charges to the final selling price of the product. In certain cases where the sale is done but the product is in the process of being returned, all costs associated with the returns process are known as RTO-related costs. For a seller, RTO reduction equals higher profitability. Let us understand the different RTO related costs and how to achieve RTO reduction. Charges for the Shipment to be Delivered and Returned Product delivery is chargeable for sellers, which they account for in the final selling price. If an RTO is initiated, it costs the seller twice the amount which they will not make back during the sale. Therefore, sellers need to find ways to reduce RTO costs. Costs for Repackaging Products are packed after picking them from the shelves of a warehouse, godown, or fulfillment center. Products are customized with multi-layer packaging and the invoices are posted on the outer packet which includes the receiver's address, barcodes, order number, etc. In the event of an RTO, this packaging needs to be removed and put back in the inventory. Later when the same item is ordered again by another customer the seller needs to pack it again. Thus, sellers need to find ways to reduce RTO packaging costs. Cost Incurred due to Product Damage Through online selling, order fulfillment is done by achieved by traveling large distances. These products are picked up and kept with hundreds of other products, which could cause damage if they are not placed in a proper manner. This could result in an initiation of RTO because of product damage before it has even reached the buyer. Companies need to analyse how to reduce RTO caused by product damage. Costs During Handling of Recalled Inventory Storing and managing inventory carrying costs a huge amount of money to a seller. Holding a product for a while can proportionately increase the cost, to the amount of time and addition of new products being added. Sellers seek to reduce RTO storage costs by investing in better inventory management facilities. Costs Incurred due to Expiration The passing time makes a lot of products redundant. Christmas trees are mostly sold during the Christmas season. It applies for most festive seasons so if the product is delayed in transit, it may lose its importance and value due to which a seller will have to store it for a long period which may result in it becoming old-fashioned and irrelevant. Practices That Can Help Sellers for RTO Reduction You can have the best products and most efficient eCommerce fulfillment strategy but you will still get RTO requests. RTO reduction can be achieved but it can never be entirely mitigated. To reduce RTO charges, sellers can keep a few things in mind: Store Inventory Near High Traffic Order Placement Locations: It will not only help a seller in saving shipment charges but also reduce RTO costs as distances to fulfill orders will decrease. Covering less distance is also effective in terms of limiting product damage. Choose Logistics Partners with Competitive Freight Rates: Freight rates in the supply chain matter a lot. Dynamic increases in fuel prices, and not using optimized vehicles can double the freight rate. If your logistics partner offers cost-effective rates, it can reduce RTO charges. Opt for RTO Insurance: This is a recent concept where eCommerce logistics companies and fulfillment companies give sellers an option of RTO insurance. If an RTO occurs, these fulfillment companies will bear the cost instead of the retailer, resulting in an RTO reduction. Choose a Third-party Fulfillment Partner: Third Party fulfillment companies give all-in-one solutions to a seller. It stores your inventory at the best location with high order traffic at the cheapest freight rates, provides individual buyer RTO rates, gives the option of RTO insurance, and provides facilities like RTO shields. All these factors can reduce RTO costs. How to Reduce RTO Charges & Frequency in eCommerce? 14 Proven Ways in 2023 To make your business more profitable, you can apply some tricks to reduce RTO charges. These tested tricks will help you reduce RTO in the year 2023: Optimize Product Descriptions In online selling, people always complain about the difference between a product’s appearance on the website versus reality. When a customer buys a product, they read the product descriptions to get an exact idea of the product. So try to write a good description of the products with accurate facts and figures about their features and dimensions. Provide Order Tracking Many times, ordered products are not received by a buyer because the buyer is not present at the location. If the seller provides order tracking and order scheduling facilities, the buyer can plan and receive it accordingly. Offer Multiple Modes of Payment These days, people are more reliant on UPI or card payments. So if the placed order is COD and the receiving person does not have cash (higher chance in the case of expensive products), the delivery partner should have multiple options of payment available. Convert Returns/Refunds into Exchanges If the seller turns the returns into exchanges, a buyer who often requests for RTOs will have to receive the parcel or they will not get the paid amount. In the case of COD, they can be noted and deprived of the COD option in the future. Check Customer Availability Before Attempting Delivery Most of the time, last mile delivery partners deliver products during the day which may be working hours for the buyer and they may not be present at the given location. So for the delivery, the delivery partner can first check the availability of the customer and schedule a time or change location after verifying the details. This will reduce RTO frequencies significantly. Alert for Consumers with High Initiation of RTOs These days with the help of technology and software, sellers have options to get the numbers of RTO frequency of individual buyers. If a person has a high rate of RTO requests, a seller could ban or restrict them from placing certain orders. Locations are also blacklisted by a few selling platforms as per bad fulfillment experiences. Offer Faster Shipping (Same/Next-Day Shipping) When a buyer orders a product, they expect to get it as soon as possible. They may find some other way to obtain it sooner or buy it from an offline market and when the order finally arrives, an RTO request gets sent. So, a seller should ensure to deliver products on the same day or the next day after the order has been confirmed to reduce RTO requests. Offer a Branded Post-Shipping Experience When a buyer reads the feedback about certain products and brands, they invariably find some feedback related to a bad delivery experience. Chances are that many customers may not have received their orders due to similar problems. The solution to reducing these kinds of RTO requests is to provide a branded shipping experience to your customers. Pick and pack it nicely, send confirmation messages, Message them the tracking ID/number, allow buyers to choose a favorable time to receive it and finally ask them to write a review. Reduce Cash on Delivery Losses Data shows COD orders are mostly converted to RTO requests and from a customer's point of view, they don’t want to pay before they get the product. In this scenario, a seller has multiple options to reduce RTO requests: Verification of Shipping Address A seller can verify the shipping address before dispatching the product to a logistics company. In case it is incorrect, which can turn into an RTO request, the seller or the logistics company can instruct the buyer to correct the eCommerce shipping address to achieve a successful delivery. The address can be verified with a address proof documents of the buyer. Profiling of Risky Orders Make a database of risky fulfillment and mark them according to different parameters. Then choose whether you want to give them an option for COD or ask them to pay before the order delivery. Providing Dashboard Analytics Discover indications that contribute to your RTO losses by getting RTO information at a state/city/pincode level. To better understand delinquent behavior and implement the learnings into your business plan, get full-order review reports. This will reduce RTO requests that are fraudulent. Customization of Business Model Learn algorithms, evolve, and localize the learnings over time to continually increase accuracy based on your company's demands. To make it even more flexible, you can create your own flagging rules. Furthermore, blacklist specific persons based on email addresses, phone numbers, and other factors to reduce RTO costs. Automation of Important Processes As your eCommerce firm expands, automation becomes increasingly important. Set up automated workflows to automatically accept or reject red-flagged orders based on risk factors, saving time and money in the process. To maximize your business and decrease operating expenses and reduce RTO charges, automate order confirmations, payment collections, and other operations. Conversion of Risky COD Orders to Prepaid Orders: If there are higher chances of RTO requests with an individual customer, only give them the option to pay before order placement. Prepaid orders result in RTO reduction and if an RTO request still occurs, allow an exchange instead of a refund. Optimizing Website Experiences in 5 Ways to Reduce RTO in eCommerce You may have observed that brand appearance matters a lot in its positioning. In online selling, the appearance of a brand depends upon its website. Websites increase brand value and with good brand value, RTO reduction of a product can be achieved: These are some ways to make your website more effective: Implement a Return Policy For eCommerce businesses, return policies should be a set of rules created by a retailer or a selling platform to manage returns and exchange unwanted merchandise that a customer has purchased. It should tell the buyers what items can be returned and for what reasons, according to a timeframe over which returns could be initiated. Enhance Product Illumination When a product fails to meet the standards set out on the business’ website, it is a key contributor to product returns. It's disheartening to receive a shipment after waiting weeks for it, just to open it and discover it's not what you expected or required. Ways to reduce RTO requests in this regard are: Create an attention-grabbing headline summary.Summarize the product definition with a bulleted list of key characteristics and features.Use a paragraph to expand on what makes the product unique. Instead of focusing on describing benefits, focus on giving a solution.To persuade the consumer to buy, end with trust, social truths, urgency, and a call to action. Value Consumer Reviews If you have a high number of RTOs then there must be some reason why the majority of customers are not accepting the delivery. You can try to get feedback from the buyer who didn’t accept the delivery or read reviews of buyers who have written about their post-order experience. Read all and then try to provide a solution. Introduce Product Videos If customers are returning items because they don't meet the product description's expectations, you might want to consider adding a video function to your product detail page. Brand films are now a highly effective technique for increasing conversion rates, and reducing RTO requests and more individuals determine that after watching a product commercial, they can better imagine themselves using the product. Provide a Post-Purchase Confirmation Message Sending a post-purchase message(mail) to your customers can be a very effective way to reduce returns. Reduce objections that lead to refunds and keep customers enthused about what they just ordered by informing consumers about the product between order and shipment. Strategies to Decrease RTOs in eCommerce with WareIQ According to a recent study by KPMG, return shipments can make up to 20% of total shipments in e-commerce. This rate climbs to 40% in the case of Cash on delivery (COD) orders. Return to Origin (RTO) is a nightmare for sellers as it significantly increases the logistic costs. RTOs rates are expected to increase even further in India with demand surges in tier 2 and 3 cities. Given the situation, reverse logistics has become an integral part of a business plan. Given the convenience of online shopping and the lack of risk, buyers can frequently return items without second thoughts. RTO logistics become extremely important to decrease this trend as well as the costs involved. The sheer amount of revenue lost by companies through return items is about 20% of the sale, and that’s exactly where WareIQ pitches in to help you save the costs. We optimize your return order logistics and improve overall efficiency with the help of insights derived from customer data, customer retention metrics and return policies. How Does WareIQ Help eCommerce Businesses in Reducing RTOs in 5 Ways? Quick TAT (Turn around time): Logistic partners provide an estimated delivery timeline based on which the customers anticipate the delivery. If it fails to reach them as per this expectation, there is a risk of an RTO and the customer opting to order from a competitor. This also affects the customer retention rate. With WareIQ’s Prime-like shipping, data-driven insights, PAN-India network of warehouses, and excellent supply chain management system, orders reach the customers on time as promised. This ensures a higher rate of First attempt delivery, thus reducing the breach of TAT.Higher and Efficient First Attempt Strike Rate (FASR): Delivery success in the first attempt ensures happy customers and helps in their retention. This is an important metric since lower returns imply lower logistics costs on RTO. With WareIQ’s structured incentive plans, delivery partners are encouraged to deliver maximum shipments in the first attempt thereby increasing the FASR.Improved Non-delivery Report (NDR) conversion: Knowing the customer’s intent before performing the last mile delivery can save a lot of time and costs related to RTOs. This can be achieved by validating the attempted shipments by directly communicating with customers via phone calls, SMS, e-mail, WhatsApp, etc. Any change of preference or cancellation or order can be recorded and shared with the shipping partner in real-time to decide whether to “Reattempt the delivery” or “Make RTO”. Performing this manually at scale is almost impossible. With WareIQ’s innovative solutions, most of it can be automated via IVR (Interactive voice response) calling, auto-SMS, auto-mailer, WhatsApp alerts, etc. This also keeps the customer well informed and creates an impact on improving the delivery conversion percentage. In the auto NDR process, the customer will get an IVR call immediately after a failed delivery or when the NDR remark is updated by the delivery personnel. Automation makes the entire process quick and efficient.Wrong or Incomplete Address: Amidst the huge traffic across the supply chain and sometimes because of consumer ignorance, deliveries often end up attached with wrong or incomplete addresses. This is also one of the major reasons for RTO. Address validation becomes important in this context. WareIQ ensures this authenticity with various checks on the same. This increases the chances of successful delivery. In case of an incorrect address, shipping is cancelled prior to dispatch. It allows not only for lower RTO but also avoids wasteful shipping costs.Automated Partner Pin Code Allocations: With WareIQ’s cutting-edge technology, pin code allocation is automated. This altogether eliminates the hassles of manual allocations thus reducing logistics costs & shipping costs & RTO as well as increasing fulfillment serviceability and speed of delivery. Making changes in allocations is complex and takes a good amount of time. The system analyzes historic RTO percentages and cost per shipment (forward + RTO) to optimize the allocation and ensure that the courier with the lowest possible cost is chosen for the given pin codes. Such efficiency and cost reductions are not possible with manual processes. This also saves a lot of time in processing and shipping the orders. RTO Shield WareIQ's RTO Shield provides eCommerce/D2C firms with a comprehensive checkout strategy to reduce RTO losses and increase revenue. Why WareIQ’s RTO Shield? Request a refund for any RTO order that was predicted to be safe by the company.Smart COD checkout option based on technology to detect problematic customers and save on shipping costsDisable COD for untrustworthy and blacklisted customers automatically.Identification and deletion of duplicate ordersVerification of shipping addresses and intelligent shipping selections based on address completeness Benefits of RTO Shield Increase conversions and decrease cart abandonment.The quickest checkout time is under 10 seconds.Identify high RTO risk consumers using data sets from telecom, banks, hyperlocal, and OTT providers.Identify scammers using previous data on their past purchasing behavior and win over them. How Does it Work? Integrate the website/application with WareIQ3 months of historical data will be needed to train the model to predict accurately.Go live in 3 to 5 days [signup] Reduce RTO FAQs What is an RTO or Return to Origin?When an order is not delivered due to some issue or is delivered and is sent back to the seller for a particular reason, the process of return is called RTO. It impacts the seller because it is an extra expense that has to be incurred by the seller. How does RTO impact an eCommerce seller?It negatively affects an eCommerce business due to loss of money, time, energy and increases the chances of product damage. If an order offers free delivery and an RTO is initiated, the entire delivery and return logistics costs are borne by the seller. How can a seller reduce RTO costs?There are several ways to reduce RTO costs such as optimizing logistic costs, partnering with fulfillment centers, verifying addresses, promoting COD orders, marking higher individuals with high rates of RTOs, using an RTO shield, etc. How does WareIQ help eCommerce brands reduce RTO via RTO Shield?WareIQ's RTO Shield or Return to Origin Shield gives eCommerce and D2C businesses a complete checkout strategy and helps reduce RTO losses and increase revenue.
May 16, 2022
10 Best Last Mile Delivery Management Software for eCommerce in 2023
In today’s internet-driven world, most of us prefer to use our smart devices to manage our daily requirements. Starting from buying an expensive car to ordering essential groceries, there is a website or an application for every need. The most significant aspect of such websites is eCommerce shopping, which has become an indispensable part of the retail framework. In this exponential growth trajectory of the eCommerce industry, last mile delivery plays an important role. Last-mile delivery is the journey of the final product or service to the customer from the final distribution hub. This is the most significant part of the overall eCommerce logistics process as the customer’s ultimate experience depends on it. In addition to this, the last mile involves substantial costs in terms of fuel, transportation, and other important aspects. The eCommerce fulfillment ecosystem is heavily dependent on on-time delivery. This is where the importance of last mile delivery management software comes in. Several last-mile delivery management software packages are available in the market that help in providing last mile software solutions to delivery issues and are also helpful in tracking and managing the final logistics. Additionally, it boosts profitability by reducing logistics costs and other expenses. This article will provide a brief about the last mile delivery process, its importance, and how the best last mile delivery management software can benefit your business. Stay connected. What is Last-Mile Delivery? The final lap, or the last mile delivery, is a significant process in the entire supply chain network. The journey of a product starts from the production house to the warehouse shelf and then gradually moves to the transport vehicle before finally reaching the end customer. There are several points where the product is housed, known as hubs. It is the final journey of the product to reach its ultimate buyer. Last mile delivery is vital, not only from the shipment point of view but also from the customer point of view. It dramatically enhances customer delight and, in turn, helps in customer retention. It is the costliest and most time-consuming part of the overall logistics chain and could result in higher logistics costs if not managed efficiently. [contactus_gynoveda] What is Last Mile Delivery Management Software and why is it Important? Last mile delivery is the final ride of the product to reach the buyer's doorstep. But as far as delivery is concerned, it may not be as simple as it sounds. The reason behind its complications is that the delivery driver needs to handle a lot of shipments of different customers in a single go. And there are numerous stops and routes that the vehicle needs to cover. To manage the complicated process, software solutions provide services known as last mile delivery management software to last-mile delivery companies. These are advanced and feature-loaded products that offer considerable benefits to the overall supply chain, especially to the end customers. Last mile logistics software solutions can manage large volumes of customers and their orders. With live updates of the shipment status, both the logistics team and the customer can track orders and take necessary actions to mitigate any issue. It is imperative to deliver your product or services in the shortest possible time in this ever-changing business scenario. Due to the evolution of technology, customer expectations have changed significantly. And if you want to stay ahead of your competitors, you need to be intelligent, agile, flexible, and fast. No matter how great your products are, you will definitely lose the market if you fail to adhere to your delivery commitment. Therefore, in any business, supply chain and logistics are gaining attention and can help businesses regulate and de-clutter their eCommerce shipping processes. Read our blog on shipping aggregators to understand how they streamline your shipping and distribution process. Last mile delivery management software can give you the live status of the delivery at ground level. Such software provides information about details like the vehicle location, delivery status, information about ETA, and more. You can do a detailed analysis to improve the process, manage any complaints, enhance customer delight by reducing the delivery time, and much more. In this market scenario, last mile logistics software is a necessity, particularly for eCommerce businesses. What are the Key Benefits of Using Last mile Delivery Management Software? Customer experience is the key brand differentiator over price and quality. If your product can enhance customers’ delight, you will receive orders and if your last mile logistics software can ensure your customer receives your product on time, you will receive what most eCommerce shipping companies strive for - positive customer feedback. But how do the supply chain and logistics help brands to improve customer experience? It's through the last mile delivery, your final touch can make or break the deal. You can see that most of the eCommerce players are now advertising the shortest delivery time as their unique selling point (USP). Same-day delivery is now standard. With this, organizations can now meet the ever-changing customer expectations. Let's check how last mile software solutions can benefit your business: Improves Shipment Visibility As per Gartner, visibility is one of the most significant challenges in the last mile delivery process. Businesses need to get clear visibility of the final lap as this completes the cycle. Last mile delivery management software provides real-time information regarding the final delivery process such as providing the pre-defined optimum route, identifying any delays in deliveries, idling time of the delivery van, and other things. Last mile software solutions are excellent for predicting the final delivery time and committing accordingly. You can better control your fleet process and avoid theft, pilferage, and spoilage. Helps in Route Optimization There are opportunities to improve your business process in every aspect. But you need to measure the elements first. An enterprise-grade last mile delivery management software helps you understand the best possible route to reach the maximum touchpoints and avoid unwanted delays. Drivers get real-time updates regarding the best-optimized path to ensure the fastest delivery. Such software is beneficial to cover the maximum number of deliveries within a short time period and increase savings in terms of fuel consumption. Enhances Customer Delight last mile delivery management software helps to integrate your delivery system with end customers through informative messaging and web updates. These platforms enable customers to have end-to-end visibility, and they can track the shipment on a real-time basis. From order placement to final delivery, buyers get information at their fingertips. Last mile software solutions even share the estimated arrival time with the customer after they place the order. These updates - delivery notifications and updates regarding any delay - boost customer engagement and enhance their delight. A great customer experience is key to a successful business. Introduces Flexibility in Delivery The last mile delivery management software is developed, keeping the practicality of the customers in mind. In today's busy schedule, it is expected that you may not be available at the delivery destination. The advanced software allows you to update your delivery location and time, making the overall delivery process more agile. Boosts Productivity and Scalability Last mile logistics software is highly advanced and responsive. With the help of the latest technologies and tracking systems, these platforms provide live updates about traffic routes to help the fleet avoid unplanned diversions and unnecessary idling. Taking the optimized route saves time and helps the driver complete the maximum number of deliveries, which increases the fleet's productivity. Most last mile delivery management software solutions are excellent in terms of scalability. They are developed keeping future expansion in mind as eCommerce businesses have tremendous growth potential. Even in case of in-house workforce scarcity, these platforms can help you connect with third-party (3PL) delivery providers to manage situations without any hassle. Increases Profitability The overall goal is to increase the profit of your business. With all the features and benefits like quick delivery, route optimization and fuel-saving, managing delivery resources efficiently and the ability to enhance customer satisfaction, these platforms increase your profit margin significantly. Last mile software solutions provide a lot of data, which you can analyze to improve your logistics system. Boosts Transparency Supply chain and reverse logistics are highly dynamic processes that cannot operate efficiently without transparency. With the help of last mile delivery management software, supply chain managers can track every data point, starting from the date and time of order placement. They can get information as to who placed the order, what is the exact SKU, and which one is the nearest hub to deliver, among others. Such information is provided by last mile software solutions. Additionally, they can share the estimated shipping date and delivery time with the customers to make the delivery process even more transparent. 8 Factors to Consider While Choosing a Last Mile Delivery Management Software in 2023 You must be thinking about how to select the best last time software solution provider that suits your requirements. Selecting the best last-mile logistics software is a daunting task. You need to consider a number of parameters and points before you opt for a solution provider. You can read the following list of important things you should consider before finalizing a software company: Pricing Model Budgeting is an essential aspect of any project. Choosing the right last-mile delivery management software for your eCommerce business needs a deep understanding of the available budget. It would be best to think about the quality, features, user-friendliness, flexibility, scalability, and aesthetics before thinking of the cost. This will be the tracking mechanism of your business that can make or break a deal. Ideally, it would help if you considered the long-term benefit and not the short-term one. Coverage Area The network coverage area that the last mile delivery software service provider offers is a vital aspect. As this is a network-based system, the software should cover the maximum area where your business operates. Along with this, checking the responsiveness of the network is a must. If the software faces a significant amount of downtime, it may cost a lot for your business. Dependability Before joining hands with a third-party last mile delivery management software provider, you should check the dependability factor, as in how much reliable it is. For a long-term venture, a trustworthy service provider is required to significantly benefit your business. Check their clientele and portfolio, and visit their website and social media to get a clear picture of their service. Going through customer reviews and ratings is a good practice. Payment Methods Nowadays, several payment options are available. And people use them at their convenience. Therefore, it is indispensable to check if the last mile software solution provider offers all possible options like e-wallets, bank transfers, UPI payments, cash-on-delivery, and credit points. Suggested Read: Which is the Best Cash on Delivery Courier Service in India? Transparency and Visibility To provide a fantastic eCommerce shopping experience, you should prefer a last mile delivery management software that offers you thorough real-time visibility and transparency. A live update and a superior interface and notification system greatly benefit the business for thorough tracking of the entire process. Customers want to get updates on the progress on different platforms like SMS, email, and WhatsApp, and your last mile software solution should be able to provide that. Customer Care Service After-sales service is a crucial part of any business. But unfortunately, many companies do not bother to resolve after-sales issues. Most of the time, businesses focus on generating new prospects as that pays off immediately. But poor customer support drags down all your efforts. Excellent after-sales support is the key to enhancing customer experience and retaining existing customers. And a happy customer will be your advocate at no cost. A mere 5% increase in customer retention can help you raise your profit by 25%. Proof of Delivery Feature Your last mile delivery management software should provide the feature of proof of delivery (POD). The main aim of a supply chain and logistics team is to deliver the right thing at the right time to the right place. POD is a document that ensures that all the points are completed flawlessly, which helps to avoid any future ambiguity and gives you peace of mind. It can include a signature, a picture of the delivery, or a note from the receiver. Ease of Integration A last mile logistics software cannot perform well independently. It needs to work efficiently with other applications like Google Maps, Shopify Fulfillment, Salesforce, Oracle, Microsoft Dynamics, SAP, Amazon Web Services, etc. An easy integration process helps you avoid restructuring the entire tech stack. Search for a platform that plays nicely with advanced tech and absorbs updates efficiently. 10 Best Last Mile Delivery Management Software [Updated List 2023] Tookan Delivery Management Software Source Tookan is one of the most popular last mile delivery management software options available. It helps organizations to modernize their delivery systems and reduce overhead costs. It is the most accessible solution for eCommerce businesses, and companies operating with Tookan are benefitted in many ways. Key features Tookan dashboard helps to get all the details in one place and can be customized as per your requirement.Tookan logistics is highly efficient in managing same-day deliveries.Tookan mobile app offers many facilities to drivers and field operators. From taking proof of delivery, and reminders, to notifications, to-do lists, easy navigation, and bar code generation, everything is possible through Tookan. Upper Route Planner Source This is one of the most advanced logistics solution providers, especially in the last mile logistics field. Upper Route Planner can handle one-day delivery efficiently. It has numerous features like route planning and optimization, a robust reporting system, real-time fleet visibility, etc. Key features It has a unique one-click dispatch feature. It helps the manager dispatch, multiple drivers, over multiple routers with a single click, making the process very efficient. You can download excel or CSV reports from the system for further analysis. With its planned and advanced scheduling, you can improve the time management and productivity of the logistics team. Onro Last Mile Delivery Software Source Another leading last mile delivery management software player is Onro. It offers services to businesses of all sizes, and its unique features consistently help it to stay ahead of its competitors. Key features Onro is highly customizable. You can play with its design and aesthetics to match your expectations.It offers a white-level branded shipping page to its customers, i.e., your customers can see your brand logo whenever they open the application to track the shipment.Another cool feature of this software is that it offers a number of language options to make it more user-friendly.The real-time updates are highly reliable, and you can chat with the delivery agent to provide any specific instructions. Onfleet Last Mile Delivery Software Source Onfleet is one of the leading logistics companies that offer a last mile software solution. Based out of San Francisco, this company operates in more than 90+ countries globally and provides efficient solutions to untie the knots of the final lap delivery process. Key features Hitech Artificial Intelligence powers the application of this company. Onfleet can provide real-time information about weather conditions, traffic congestion, and optimized delivery routes.The efficient auto-dispatch feature allows the closest delivery vehicle to pick up the material and arrange for the delivery.The live tracking of this application works amazingly fast. It relays the actual status of the shipment to the delivery team as well as to the customer.It offers a POD whenever the delivery is done. Shipsy Last Mile Delivery Solution It is one of the best third-party logistics platforms in the Middle East and the Americas. It is headquartered in Dubai and India. Starting in 2015 with only ten people and two customers, this platform now handles 150+ clients globally. Shipsy provides the last mile delivery management software to e-retailers and ensures your product reaches its destination within the ETA. Key features Its application is integrated with a real-time route optimization engine which offers a multi-stop dispatch.The entire process of delivery, right from the pick up from the hub to the final destination, is transparent and visible. With its fantastic features, this software can select the delivery vehicle and allocate delivery packages according to the size of the vehicle to utilize the maximum space.You can get the delivery reports and use those to analyze and improve your business. GSMtasks Last-Mile Delivery Solution Source GSMtasks is a brilliant last mile delivery management software that helps you to manage the entire fleet of vehicles, drivers, and technicians. It helps in optimizing routes, checking working conditions, analyzing customer reviews, etc. Key features Delivery drivers can check the to-do list from the mobile app itself.It shares the ETA and duration of each delivery with the fleet managers and the drivers.It offers tremendous automation to back-end employees, saving time and resources.Customers can change the place and time of delivery, and all changes will reflect on the delivery software. LogiNext Software Source The company provides unmatched customer experience in terms of last mile delivery management software. Loginext is currently providing services in the US, Indonesia, Singapore, and the UAE. Key features The dynamic rerouting feature helps the driver take the best suitable route to avoid traffic congestion, resulting in faster delivery.Along with all the digital payment options, this company provides a cash-on-delivery option. The software accommodates the facility if the customer has opted for a COD option and finally wants to pay electronically. HyperTrack Last Mile Software Solutions Source HyperTrack uses the most advanced technology stacks to build unique last mile software solutions. Through its no-code and low-code infrastructure, HyperTrack helps develop flexible, scalable, and feature-loaded applications for the future. Key features Its advanced no-code and low-code development architecture help developers create amazing applications in no time.Its accuracy level is top-notch.This platform uses AI-based technology, which offers a competitive edge over its rivals. G2 Deals Ecommerce Last-Mile Delivery Management Software Source One of the largest and most trusted software marketplaces is G2 Deals. This platform helps millions of people decide on software purchases through its great reviews and comments. G2 Deals help companies select the best delivery management software as per delivery requirements. Key features You can get authentic reviews and ratings on the last mile delivery management software to make a wise decision.It provides research reports, category taxonomy, and service provider profiles to give you the best solution. Track-POD Last-Mile Delivery Software for Ecommerce Source Track-POD is another provider that works through an application. You can easily download the app on android and iOS devices. The most exciting part is that this application offers a free seven-day trial, giving you full access to its features. Key features It is user-friendly and simple for newbies to navigate its features and pages.The geotagging system provides accurate real-time updates about the traffic condition and optimized route options to the drivers.No paperwork or physical signatures are required. If you want a POD, the customer needs to sign on the delivery person’s mobile screen.The accuracy level is very high. Conclusion: Does Your Business Need a Last-Mile Delivery Management Software? It is indispensable for eCommerce players to have the best final delivery process. Last mile delivery is now the only differentiator as customers are keen to get their products quickly and in excellent condition. The last mile software solutions provide significant benefits to businesses by making them simple, visible, and profitable. So if you are into an eCommerce business or planning to enhance your customer delight through exceptional last mile delivery service, your business needs a last mile delivery management software. WareIQ can help provide software solutions, not only to manage your last mile delivery, but a whole host of other services to enhance your entire fulfillment experience. The distance of the final shipping center from your customers’ location is one of the major factors that can determine how fast the last mile delivery can be performed. The closer the fulfillment center is to the final delivery location, the faster it can be delivered. It also implies that you will be travelling a lesser distance to make that delivery, saving some transportation costs. The math is direct, and this directly affects the volume and costs involved in handling your return orders too. How WareIQ is able to solve the challenges in last-mile deliveries? The distance of the final shipping center from your customers’ location is one of the major factors that can determine how fast the last mile delivery can be performed. The closer the fulfillment center is to the final delivery location, the faster it can be delivered. It also implies that you will be traveling a lesser distance to make that delivery, saving some transportation costs. The math is direct, and this directly affects the volume and costs involved in handling your return orders too. WareIQ is able to bring your inventory closer to your customer with its PAN-India fulfillment network. For example, Organic Riot, a consumer brand was able to leverage this network to perform a 2-day delivery to over 85% of their orders. This was only 22% earlier when they shipped through their central warehouse. With WareIQ handling the logistics, the return rate was reduced to just 3 percent. In another instance, a prominent D2C brand faced a high RTO rate (25-30%) due to various last-mile challenges like non-verified COD orders, fake delivery attempts by courier service partners, and slower shipping speed. WareIQ enabled COD and NDR verification through automated SMS and IVR calls to prevent these issues. It was also possible to bring their inventory closer to demand centers using the fulfillment network in metros. This resulted in a reduction in the RTO rate to just 6%. For last-mile delivery, WareIQ acts as a shipping aggregator and gives an option of 20+ last-mile delivery partners to the eCommerce clients to choose as per their choice & convenience. [signup] Last Mile Delivery Management Software FAQs What is last-mile delivery app/software?The final stage of a company's delivery process i.e last mile delivery is when goods are transferred from a distribution center to a customer's doorstep. The term "last mile delivery software" refers to a group of software tools that aid firms in their last-mile delivery operations. Why do businesses need last mile delivery management software? Last mile delivery software brings lots of benefits with it, such as dispatching orders, distributing duties, tracking trucks and consignments, planning routes, and more. This allows businesses to gain complete logistics visibility, receive accurate ETAs, and make on-time deliveries with the least amount of personnel and money. What is the use of the Last-mile delivery system?Last mile software enables companies to meet ever-increasing client expectations while also improving operational efficiency. It controls expenses and performs a variety of tasks such as delivery scheduling, task allocation, routing, real-time tracking, and more such functions. Who uses last-mile delivery software?This software can be used virtually by any business that sells a physical product or delivers food and beverages to customers' doorstep. What are the Benefits of Last Mile Delivery Software?The main benefits of using last-mile delivery software are:1. Improved delivery efficiency and accuracy: Last-mile delivery software can help optimize delivery routes and ensure that deliveries are made on time and to the correct location.2. Increased visibility and tracking: The software provides real-time tracking of deliveries, allowing companies to monitor their progress and provide updates to customers.3. Better customer experience: With real-time tracking and more accurate delivery estimates, customers are kept informed and have a more positive experience with the company.4. Increased operational efficiency: Last-mile delivery software automates many of the manual processes involved in last-mile delivery, freeing up time and resources for other tasks.5. Improved resource management: The software helps companies manage their delivery fleet, ensuring that vehicles and drivers are utilized in the most efficient manner possible.6. Better data management: The software collects and stores data on deliveries, which can be used for analysis and to make informed decisions about the delivery process.7. Reduced costs: By improving delivery efficiency and reducing manual processes, last mile delivery software can help companies save time and money. How to purchase a last mile delivery management software for your business?Here are some steps to follow when purchasing last mile delivery management software:1. Identify your needs: Determine the specific problems that you are trying to solve with the software, and what features and capabilities are required to meet those needs.2. Research available options: Look at different last mile delivery management software options available in the market and shortlist a few that seem to be a good fit.3. Evaluate software features and capabilities: Compare the features and capabilities of each option on your shortlist to determine which one is the best fit for your needs.4. Consider the vendor's reputation: Read online reviews and check the vendor's references to ensure that they have a good reputation for providing quality software and customer support.5. Look for integrations: Ensure that the software integrates with any other systems or tools that you are using, such as your e-commerce platform or dispatch system.6. Consider the cost: Compare the costs of different options and determine which one is the most cost-effective for your needs.7. Request demos and free trials: If possible, request a demo or free trial of the software to get a hands-on feel for how it works and to ensure that it meets your needs.8. Make an informed decision: Based on your research, evaluations, and experiences, make an informed decision on which last mile delivery management software to purchase. What are the main problems/challenges faced in last-mile logistics management?• Reducing cost• Ensuring transparency • Increasing efficiency• Meeting delivery timelines due to poor order and inventory management• Delay in deliveries due to poor infrastructure, weather conditions Does WareIQ have its own last mile delivery management software?Yes, WareIQ has a full stack fulfillment platform that integrates with the systems of all national and hyperlocal shipping and courier companies who provide last mile delivery. WareIQ’s platform aids in managing last mile delivery and also helps in tracking pick ups and deliveries, providing information on critical aspects such as:• Courier name• Total pickups• Total scheduled pickups• Pickup date• Pickup point• Downloadable content – Labels, Invoice, Manifest, Pick List, Pack List
April 30, 2022