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Top 10 International Logistics Companies in India

Mariyam Jameela

Written By
Mariyam Jameela

Published on December 9, 2024

• 7 min read

India’s thriving economy and rapidly growing e-commerce industry have positioned the country as a significant player in global trade. International logistics companies play a critical role in enabling the seamless movement of goods across borders, ensuring timely deliveries, and optimising supply chain efficiencies. 

This article highlights the top 10 international logistics companies in India, providing an in-depth look at their operations, services, and contributions to the Indian market.

Table Of Contents
  1. Why International Logistics Companies Are Vital for India?
  2. The Top 10 Global Logistics Firms in India
  3. Emerging Trends in India’s Logistics Sector
  4. Challenges Faced by Logistics Companies in India
  5. WareIQ: Redefining E-Commerce Fulfilment
  6. Summing Up

Why International Logistics Companies Are Vital for India?

India’s economic growth relies heavily on the efficient management of supply chains and logistics networks. From facilitating imports and exports to supporting e-commerce giants, international logistics companies in India offer cutting-edge technology, global expertise, and robust infrastructure to ensure smooth business operations.

Key Services Offered by International Logistics Providers:

  1. Freight Forwarding: Managing the transportation of goods via air, sea, or land.
  2. Customs Clearance: Ensuring compliance with government regulations for import and export.
  3. Warehousing and Distribution: Providing storage facilities and managing inventory efficiently.
  4. Supply Chain Consulting: Offering data-driven insights to optimise supply chain operations.
  5. Last-Mile Delivery: Ensuring the final stage of the delivery process is executed seamlessly.

The Top 10 Global Logistics Firms in India

The following are the top 10 international logistics operating in India:

1. DHL Supply Chain India

DHL Supply Chain India

As one of the most recognised logistics brands globally, DHL has established a robust presence in India.

  • Core Services: Express parcel delivery, freight transportation, warehousing, and supply chain management.
  • USP: Advanced technology solutions for supply chain optimisation.
  • Impact: Supports SMEs and large enterprises by simplifying logistics complexities.

Learn more.

2. FedEx Express

FedEx Express

Known for its reliability and speed, FedEx provides comprehensive logistics services tailored to Indian businesses.

  • Core Services: Overnight shipping, freight forwarding, and supply chain solutions.
  • USP: Extensive air cargo network ensuring fast international delivery.
  • Impact: Facilitates the smooth export of Indian products to global markets.

Learn more.

3. UPS Supply Chain Solutions

UPS Supply Chain Solutions

UPS brings over a century of logistics expertise to India, offering a range of end-to-end supply chain services.

  • Core Services: Freight, customs brokerage, and supply chain consulting.
  • USP: Innovative technology-driven solutions for logistics efficiency.
  • Impact: Boosts operational efficiency for businesses of all sizes.

Learn more.

4. DB Schenker India

DB Schenker

A division of the German logistics giant DB Schenker, the company excels in providing integrated logistics solutions.

  • Core Services: Land, air, and sea freight, as well as contract logistics.
  • USP: Industry-specific solutions catering to automotive, electronics, and consumer goods sectors.
  • Impact: Enhances India’s global trade competitiveness through reliable services.

Learn more.

5. Maersk Line India

Maersk

Specialising in ocean freight, Maersk is a leader in the shipping industry with significant operations in India.

  • Core Services: Container shipping, warehousing, and customs services.
  • USP: A strong focus on sustainability and innovation.
  • Impact: Supports India’s manufacturing and export sectors with cost-effective logistics solutions.

Learn more.

6. Kuehne+Nagel India

Kuehne+Nagel India

Kuehne+Nagel is one of the largest freight forwarders in the world, with a strong foothold in India.

  • Core Services: Freight logistics, contract logistics, and integrated supply chain services.
  • USP: Expertise in managing complex supply chains.
  • Impact: Helps Indian businesses expand their global reach with tailored logistics solutions.

Learn more.

7. CEVA Logistics

CEVA Logistics

Part of the CMA CGM Group, CEVA Logistics provides end-to-end supply chain solutions for businesses across sectors.

  • Core Services: Freight management, warehousing, and distribution.
  • USP: Advanced technology and analytics for supply chain optimisation.
  • Impact: Facilitates seamless international trade for Indian companies.

Learn more.

8. XPO Logistics

XPO Logistics

XPO Logistics is known for its innovative approach to logistics and supply chain management.

  • Core Services: Freight brokerage, last-mile delivery, and supply chain optimisation.
  • USP: Focus on leveraging technology to improve logistics operations.
  • Impact: Enables businesses in India to streamline their logistics and reduce costs.

Learn more

9. TNT Express (FedEx Subsidiary)

TNT Express (FedEx Subsidiary)

TNT Express, a FedEx subsidiary, focuses on international express delivery services.

  • Core Services: Time-sensitive parcel delivery and freight solutions.
  • USP: Extensive global network ensuring fast deliveries.
  • Impact: Supports India’s growing e-commerce sector with reliable express services.

Learn more.

10. Agility Logistics

Agility Logistics

Agility Logistics has carved a niche in the Indian logistics market with its customer-centric services.

  • Core Services: Warehousing, freight management, and e-commerce logistics.
  • USP: A strong focus on sustainable logistics practices.
  • Impact: Drives operational efficiency for businesses in various industries.

Learn more.

Emerging Trends in India’s Logistics Sector

The following trends are shaping the logistics sector in India:

  • Digital Transformation: Companies are adopting AI, IoT, and blockchain to improve operational efficiency.
  • Sustainability: A shift towards eco-friendly logistics solutions is gaining traction.
  • E-Commerce Boom: Logistics providers are innovating to meet the growing demands of online shopping.

Challenges Faced by Logistics Companies in India

Despite their significant contributions, logistics companies in India face several challenges:

  1. Infrastructure Gaps: Inadequate transport infrastructure increases costs.
  2. Regulatory Complexities: Compliance with multiple regulations can be challenging.
  3. Labour Shortages: Skilled workforce scarcity impacts operational efficiency.

WareIQ: Redefining E-Commerce Fulfilment

Regarding multi-channel fulfilment solutions, WareIQ stands out as a trusted partner for businesses of all sizes. Y-Combinator-backed eCommerce full-stack platform offering multi-channel fulfilment across D2C, Marketplaces, Quick Commerce, and B2B (General Trade & Modern Trade).

Why Choose WareIQ?

  • Pan-India Network: Operates a vast network of Seller Flex and FAssured compliant centres in over 12 cities, ensuring efficient last-mile delivery across more than 27,000 pin codes.
  • Multi-Channel Fulfilment Platform: Plug-and-play integrations for major marketplaces like Amazon, Flipkart, and Myntra, and D2C platforms such as Shopify and Magento, support seamless fulfilment.
  • AI-Led Inventory Management: Inventory LogIQ minimises stockouts and automates replenishment.
  • Tech-Enabled Returns Management: Sophisticated returns quality control solution eliminates marketplace claim rejections.
  • Comprehensive Seller Support: Dedicated account management and assistance with registrations and verifications.

For businesses looking to scale operations and enhance customer satisfaction, WareIQ offers a reliable, tech-driven solution. Learn more at WareIQ’s

Summing Up

The list of international logistics companies in India underscores the critical role these organisations play in supporting businesses and driving economic growth. From DHL’s global expertise to WareIQ’s cutting-edge fulfilment solutions, each company contributes uniquely to India’s logistics landscape. As the industry evolves, leveraging these providers can help businesses achieve greater efficiency and success in the competitive market.

Whether you’re a small business owner or a multinational corporation, partnering with the top international logistics companies in India ensures your supply chain is resilient, efficient, and future-ready.

You may also like to read: Top 10 Best Logistics Companies in India (2024)

FAQs

What are international logistics companies in India?

International logistics companies in India are organisations that facilitate the movement of goods across borders, offering services like freight forwarding, customs clearance, warehousing, and last-mile delivery.

Why are international logistics companies important in India?

These companies are crucial for supporting global trade, ensuring efficient supply chains, and helping businesses expand their operations through reliable and innovative logistics solutions.

Which are the top international logistics companies in India?

The list of international logistics companies in India includes DHL, FedEx, UPS, DB Schenker, Maersk, Kuehne+Nagel, CEVA Logistics, XPO Logistics, TNT Express, and Agility Logistics.

Why is WareIQ significant among international logistics companies in India?

WareIQ stands out for its tech-driven solutions like AI-led inventory management, multi-channel fulfilment, and pan-India last-mile delivery network, making it a reliable partner for businesses looking to scale efficiently.

How do international logistics companies contribute to e-commerce in India?

These companies provide end-to-end logistics services, including warehousing, inventory management, and last-mile delivery, which are essential for the success of e-commerce businesses in India.

Supercharge your fulfilment with WareIQ now, contact our team.

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Mariyam Jameela
Author

Mariyam Jameela

Mariyam Jameela works as a content writer at WareIQ. With a proven track record of working with renowned brands such as GO Digit, Urban Ladder, Juspay, Hong's Kitchen, and many more. She actively contributes to the creation of blog posts centered on eCommerce operations, fulfillment, and shipping, in addition to providing insights on various strategies and techniques tailored for eCommerce sellers

Read all of Mariyam Jameela's Posts

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By leveraging the features and protections provided by platforms such as Flipkart and Amazon, sellers can navigate the complexities of returns with greater confidence and efficiency, ultimately enhancing their competitiveness and success in the e-commerce landscape. Strategies for Optimising Return Policies Optimising e-commerce return policies is essential for e-commerce sellers to enhance customer satisfaction, streamline operations, and mitigate losses. Let's explore some effective strategies for optimising return policies: 1. Data-Driven Analysis Harnessing the power of data analytics enables sellers to gain valuable insights into return trends, patterns, and customer behaviours. By analysing return data, sellers can identify the root causes of returns, pinpoint areas for improvement, and make data-driven decisions to optimise their return policies. Leveraging analytics tools and techniques empowers sellers to refine their return processes, minimise return rates, and enhance overall operational efficiency. 2. Customer Feedback Integration Soliciting feedback from customers regarding their return experiences provides invaluable insights for optimising return policies. By actively seeking and incorporating customer feedback, sellers can gain a deeper understanding of customer preferences, pain points, and expectations. Integrating customer feedback into the iterative process of policy refinement enables sellers to tailor their return policies to meet the evolving needs and preferences of their target audience, thereby enhancing customer satisfaction and loyalty. 3. Continuous Improvement Adopting a mindset of continuous improvement is essential for optimising return policies in the long term. Sellers should view return policies as dynamic and iterative documents that require periodic evaluation and refinement. 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Empowering customer service representatives with the knowledge and resources to address customer inquiries effectively enables sellers to resolve issues efficiently and uphold service excellence standards. Effective communication fosters positive interactions, strengthens relationships, and promotes customer loyalty in the realm of e-commerce returns management. By prioritising precise, timely, and transparent communication, sellers can navigate returns with confidence, mitigate disputes, and cultivate long-term customer relationships based on trust and satisfaction. Implementing a Claims Management System Implementing a robust claims management system is instrumental in streamlining the returns process, enhancing operational efficiency, and minimising errors. Let's delve into the components and benefits of a claims management system: 1. Centralised Platform A centralised claims management platform serves as a hub for processing, tracking, and resolving return claims efficiently. By consolidating all return-related data and documentation in one centralised system, sellers can streamline communication, facilitate collaboration across departments, and ensure consistency in claims processing. This centralised approach enables sellers to access real-time insights and metrics, empowering data-driven decision-making and informed strategic planning. 2. Automation and Integration Leveraging automation tools within the claims management system enables sellers to automate repetitive tasks, expedite claims processing, and minimise manual errors. Automated workflows facilitate seamless communication between stakeholders, automate notifications and escalations, and ensure compliance with return policies and regulations. Integrating the claims management system with existing e-commerce platforms and backend systems enhances data synchronisation, eliminates silos, and promotes seamless information exchange, thereby optimising operational efficiency and improving overall returns management. Implementing a claims management system empowers sellers to streamline returns processing, enhance visibility and control, and deliver superior customer experiences. By embracing automation, centralisation, and integration, sellers can optimise their returns management processes, reduce costs, and position themselves for sustainable growth and success in the competitive e-commerce landscape. Leveraging Analytics for Returns Optimisation In the realm of e-commerce, leveraging analytics has become indispensable for optimising returns management processes, enhancing customer satisfaction, and driving business growth. Let's explore the role of analytics in returns optimisation: 1. Data Collection and Analysis E-commerce sellers can collect vast amounts of data related to returns, including reasons for returns, product categories most commonly returned, return rates over time, and customer demographics. By analysing this data, sellers can identify patterns, trends, and correlations that provide valuable insights into the root causes of returns and areas for improvement. 2. Identifying Return Trends Analytics enables sellers to identify recurring return trends and patterns, such as seasonal fluctuations, product defects, sizing issues, and customer preferences. Armed with this information, sellers can proactively address underlying issues, adjust inventory levels, refine product descriptions, and optimise pricing strategies to minimise returns and maximise profitability. 3. Predictive Modeling Predictive analytics techniques allow e-commerce sellers to forecast future returns based on historical data and external factors such as market trends, competitor behaviour, and economic indicators. By developing predictive models, sellers can anticipate demand fluctuations, adjust inventory levels accordingly, and implement targeted marketing campaigns to mitigate the impact of returns expected on business operations. 4. Personalization and Targeting Analytics enables sellers to personalise the returns experience for individual customers based on their past purchase behaviour, preferences, and interactions with the brand. By segmenting customers into distinct cohorts and tailoring return policies, communications, and incentives to each segment, sellers can enhance customer satisfaction, loyalty, and lifetime value. By harnessing the power of analytics, e-commerce sellers can gain actionable insights into return trends, customer behaviours, and operational inefficiencies. This enables them to optimise returns management processes, reduce return rates, and drive sustainable business growth. In an increasingly competitive e-commerce landscape, analytics serves as a strategic asset for sellers seeking to stay ahead of the curve and deliver exceptional value to their customers. How to Effectively Address Returns Fraud and Abuse? Returns fraud and abuse pose significant challenges for e-commerce sellers, undermining profitability, eroding trust, and disrupting operations. Let's explore strategies for addressing returns fraud and abuse: 1. Types of Returns Fraud Returns fraud encompasses various deceptive practices, including wardrobing (or "renting and returning" items after use), counterfeit returns, and identity theft-related returns. Understanding the different types of returns fraud enables sellers to identify suspicious patterns and take proactive measures to mitigate risks. 2. Fraud Detection Mechanisms E-commerce sellers can implement fraud detection mechanisms, such as anomaly detection algorithms, pattern recognition software, and machine learning models, to identify potentially fraudulent returns. By analysing transactional data, return histories, and customer behaviour patterns, sellers can flag suspicious activities and investigate further to prevent fraudulent returns from being processed. 3. Enhanced Verification Processes Implementing enhanced verification processes, such as requiring proof of purchase, verifying customer identities, and conducting manual reviews of high-risk transactions, can help deter returns fraud and abuse. Sellers may also leverage technologies such as biometric authentication and geolocation tracking to enhance the security and integrity of the returns process. 4. Collaboration and Information Sharing Collaborating with industry partners, law enforcement agencies, and fraud prevention organisations facilitates information sharing and enables sellers to stay informed about emerging fraud trends and tactics. By participating in collaborative efforts and sharing insights and best practices, sellers can collectively combat returns fraud and protect the integrity of the e-commerce ecosystem. Addressing returns fraud and abuse requires a multifaceted approach encompassing proactive fraud detection, enhanced verification processes, and collaboration with stakeholders across the e-commerce ecosystem. By implementing robust fraud prevention measures and fostering a culture of vigilance and integrity, e-commerce sellers can safeguard their businesses against returns fraud and uphold the trust and confidence of their customers. International Considerations in Returns Management Managing returns in the context of international e-commerce presents unique challenges and considerations for sellers. Let's explore critical factors to consider when navigating cross-border returns: 1. Customs Regulations and Duties International returns may be subject to customs regulations and duties imposed by importing countries. Sellers must familiarise themselves with applicable laws, documentation requirements, and duty/tax implications to ensure compliance and facilitate smooth returns processing. 2. Shipping Logistics and Costs Cross-border returns involve complex shipping logistics and costs, including return shipping fees, customs clearance expenses, and transportation charges. Sellers should evaluate shipping options, carriers, and fulfilment partners to optimise logistics efficiency and minimise costs associated with international returns. 3. Currency Conversion and Refunds Currency conversion issues may arise when processing international returns and issuing refunds in different currencies. Sellers must consider exchange rates, transaction fees, and currency conversion methods to ensure accurate and timely refunds for global customers. 4. Multilingual Customer Support Providing multilingual customer support is essential for effectively addressing the needs and inquiries of international customers regarding returns. Sellers should offer support channels in multiple languages, including phone support, live chat, and email correspondence, to facilitate clear communication and resolution of return-related queries. Navigating cross-border returns requires careful planning, attention to detail, and an understanding of the unique challenges inherent in international e-commerce. By proactively addressing customs regulations, shipping logistics, currency conversion issues, and language barriers, sellers can optimise their international returns management processes and deliver exceptional service to customers worldwide. Sustainability Initiatives in Returns Processing As e-commerce continues to flourish, sustainability has emerged as a paramount concern in returns processing. Let's explore the initiatives and strategies aimed at promoting sustainability in returns management: 1. Minimising Waste through Efficient Packaging Sustainable returns processing begins with minimising waste, particularly in packaging materials. E-commerce sellers can adopt eco-friendly packaging solutions, such as recyclable materials and minimalist packaging designs, to reduce the environmental footprint of returned items and minimise landfill waste. 2. Optimising Reverse Logistics Operations Efficient reverse logistics operations are essential for minimising transportation emissions and reducing the carbon footprint of returns processing. Sellers can optimise routing, consolidation, and transportation modes to streamline reverse logistics processes, reduce fuel consumption, and lower greenhouse gas emissions associated with return shipments. 3. Repurposing Returned Items Repurposing returned items offers an innovative approach to minimising waste and maximising resource utilisation in return processing. Sellers can refurbish, repair, or repurpose returned items for resale, donation, or recycling, thereby extending the product's lifecycle and reducing the environmental impact of returns. 4. Circular Economy Initiatives Embracing circular economy principles entails designing returns processes that promote resource efficiency, product longevity, and material circularity. Sellers can implement take-back programs, incentivise product refurbishment, and facilitate material recovery and recycling to create a closed-loop system where returned products are sustainably reintegrated into the supply chain. By embracing sustainability initiatives in returns processing, e-commerce sellers can align their operations with environmental stewardship goals, reduce waste, and mitigate the ecological impact of returns on the planet. Sustainable returns management not only benefits the environment but also enhances brand reputation fosters customer loyalty, and drives positive social impact in the e-commerce ecosystem. Conclusion In the burgeoning domain of e-commerce, mastering return policies is essential for sellers seeking to thrive amidst competition and consumer expectations. By incorporating key components such as e-commerce return policy, addressing fraud and abuse, and embracing sustainability initiatives, sellers can navigate refunds and returns with confidence and efficacy. Leveraging analytics for returns optimisation, international considerations, and proactive communication further strengthens sellers' ability to deliver exceptional customer experiences across major platforms like Flipkart and Amazon.  As e-commerce continues to shape the future of retail, the importance of robust return policies and efficient returns management cannot be overstated. By prioritising transparency, trust, and sustainability, sellers can forge lasting relationships with customers, drive business growth, and establish themselves as leaders in the dynamic world of online retail. FAQs About E-commerce Return Policy What is an e-commerce return policy, and why is it important?An e-commerce return policy is a set of guidelines outlining the terms and conditions for returning products purchased online. It is crucial for establishing trust with customers, resolving disputes, and fostering positive shopping experiences. Sellers who offer transparent and fair return policies are more likely to attract and retain customers.How can sellers optimise their e-commerce return policies to reduce return rates?Sellers can optimise their e-commerce return policies by implementing strategies such as defining clear return windows, setting criteria for the condition of returned items, and offering flexible return shipping options. Additionally, leveraging data analytics to identify return trends and patterns can help sellers refine their policies and minimise return rates over time.What are some common types of returns fraud in e-commerce?Common types of returns fraud in e-commerce include wardrobing (returning items after use), counterfeit returns, and identity theft-related returns. Sellers must implement fraud detection mechanisms and enhanced verification processes to mitigate the risk of returns fraud and protect their businesses.How do major e-commerce platforms like Amazon and Flipkart handle returns?Major e-commerce platforms like Amazon and Flipkart have robust return policies to prioritise customer satisfaction and provide sellers with recourse mechanisms. For example, Flipkart offers sellers protection through its Seller Protection Fund (SPF) Policy. At the same time, Amazon provides tools such as the A-to-Z Guarantee and Seller Protection Policy to address return-related challenges.

December 06, 2024