How WareIQ’s Returns QC App Helps Sellers Achieve 100% Claim Approval on Returns | Complementing Flipkart & Myntra’s VMS
Published on October 30, 2024
• 5 min read
Returns have become a critical aspect of the eCommerce ecosystem, especially on major marketplaces like Flipkart and Myntra. Managing return claims efficiently is crucial for maintaining a positive seller experience, which is why these marketplaces have introduced VMS (Video Management System) guidelines for forward shipments. Flipkart’s VMS focuses on ensuring that the packing process is accurately documented to prevent issues such as mis-shipments and incorrect claims. Meanwhile, WareIQ’s Returns QC app addresses the returns side of the equation by automating proof collection during the returns processing stage. Together, these solutions provide a complementary and comprehensive process flow, managing both outbound and inbound shipments effectively and ensuring end-to-end compliance and efficiency for sellers.
The Challenge of Filing Claims on Returns
Filing claims on platforms like Flipkart and Myntra can be complex and time-consuming. Sellers are often faced with:
- Collecting Accurate Documentation: Most submitted proofs are missing clearly visible shipping labels, order IDs, and shipment IDs due to grainy CCTV footage. This lack of clarity makes it difficult to validate return claims.
- Proof of Return Condition: Many sellers fail to provide comprehensive proof of the product’s condition, with missing timestamps and inconclusive evidence for damages, missing items, or empty boxes. This often leads to claims being rejected.
- Adhering to Stringent Marketplace Guidelines: Marketplaces require clear and timestamped evidence to validate claims. Without proper visibility of key details, claims are frequently rejected, leading to delays and inefficiencies.
These challenges lead to claim rejections, delayed refunds, and operational inefficiencies for sellers.
Flipkart & Myntra’s VMS Guidelines
Flipkart’s Video Management System (VMS) is now mandatory for maintaining eligibility for Seller Protection Fund (SPF) claims. The system ensures that return-related issues, such as mis-shipments and incorrect customer claims, are efficiently addressed through video evidence. VMS involves setting up a camera at the packing station to record the packing process for forward shipments, with the footage automatically shared with Flipkart for resolving customer claims and SPF claims.
Key requirements include:
- Image and Video Evidence: Video footage of the packing process, capturing key details like product style, color, and packaging.
- Timestamps: Ensuring that the packing footage is time-stamped, which is crucial for compliance and for verifying claims.
- Clear Visibility: The camera must clearly show the packing desk and product, ensuring there is no ambiguity in the visual evidence.
By setting up VMS, sellers can significantly reduce return costs, improve order processing efficiency, and build higher customer trust.
How WareIQ’s Returns QC App Fits In
WareIQ’s Returns QC app offers a solution that makes the returns process smoother, while also complementing the VMS guidelines set by marketplaces like Flipkart and Myntra. It is important to note that Flipkart’s VMS is focused on forward shipments, providing proof during the initial packing process, whereas WareIQ’s Returns QC app deals specifically with return shipments, offering proof during the returns processing stage. Together, these systems create a comprehensive workflow for managing both outbound and inbound shipments effectively.
Here’s how our solution adds value:
- Automated Proof Collection
WareIQ’s Returns QC app automates the collection of image and video evidence. As soon as a return arrives at the fulfillment center, the app captures high-quality visual documentation, which is timestamped and linked to the order or AWB ID. This eliminates any ambiguity and ensures that claims meet the exacting standards of the VMS guidelines.- Efficient Grading and Categorization
The app’s AI-driven grading system automatically categorizes returns based on their condition, such as damaged items, wrong products, or missing components. This helps sellers submit specific, accurate claims to the marketplace, reducing the likelihood of claim rejection.- Easy Compliance with SPF Guidelines
WareIQ’s Returns QC app integrates seamlessly with Flipkart’s SPF requirements. By automating the collection of necessary video footage and ensuring that each step is clearly documented, the app helps sellers remain compliant with the SPF guidelines, simplifying the claims process and reducing manual workload.- Cloud-Based Storage for Quick Access
All collected data, including images, videos, and grading reports, are securely stored in the cloud. This allows sellers to access any necessary information at any time, which is particularly helpful when filing a claim or resolving disputes.- No Manual Tracking Required
With all return information stored digitally and linked to the respective Order or AWB ID, the need for manual tracking is completely eliminated. Sellers can confidently submit SPF/Safe-T claims, knowing that all supporting evidence is in place and easily retrievable.
Benefits for Sellers
- 100% Claim Approval Goal: WareIQ’s Returns QC app is designed with the goal of achieving 100% claim approval. By automating evidence collection and ensuring compliance with SPF guidelines, sellers can significantly increase their claims success rate and reduce the likelihood of disputes.
- Reduced Operational Hassle: The automated features of the Returns QC app save time and resources, allowing sellers to focus on their core business instead of being bogged down by the returns process.
- Faster Refunds: With automated documentation and compliance, sellers can expect faster claim processing and quicker refunds.
Related read: Myntra Video Management System (VMS) for Sellers
Conclusion
Managing returns efficiently is a strategic advantage in the competitive eCommerce landscape. WareIQ’s Returns QC app is built with a clear goal: to help sellers achieve 100% claim approval on returns by providing automated, high-quality proof collection and seamless compliance with SPF guidelines. Unlike Flipkart’s VMS, which focuses on forward shipment transparency, WareIQ’s Returns QC app addresses the returns process, offering an end-to-end solution for both outbound and inbound shipments.
With WareIQ’s Returns QC app, sellers can eliminate manual tracking, improve claims accuracy, and ultimately increase their profitability. By streamlining the returns process, WareIQ enables sellers to handle returns confidently, focus on scaling their business, and ensure that no legitimate claim goes unpaid.
Ready to transform your returns management process and maximize your claims success? Get in touch with WareIQ today and see how our Returns QC solution can make a difference.
