New Feature Launch: End-to-End Returns & Exchanges Management
March 07, 2023
Are you struggling to manage returns & exchanges for your D2C eCommerce business?
WareIQ smart fulfillment platform now offers a 360-degree returns management feature that can help you:
- Enable customers to raise returns and exchanges on your website
- Process returns in an automated fashion
- Reduce returns by screening out high-risk orders
Core Capabilities: Helps D2C Brands Provide a Seamless Returns and Exchanges Experience to their Customers
Enable Customers to Place Return & Exchange Requests
- Use a branded return portal on the website
- Mobile website version supported to make returns through mobile screen simpler
- Set returns processing window within which customers can raise return requests
Reverse Pick-up Automation for Hassle-free Returns Operations
- Partial return management to choose return eligible SKUs & process returns at the quantity level
- Set return reasons to enable couriers to QC products during pick-up
- Automatic rule-based courier allocation for reverse pick up
- Automatically route returns to the right warehouse for split orders
Use a Central Returns Panel to Easily Manage All Returns
- Track and review all customer return requests
- Get to accept or reject return requests
- View return reasons, return product images, and bank details shared by customers to initiate refunds
Integrated with Top D2C Platforms & Courier Partners
Additional Capabilities to Enhance Returns Management
Get Reverse Pickup Reports
- Know the reason for the return pick-up failures
- Analyze courier partners’ performance across multiple parameters
- Track returns percentage trend
Customer Notification at Every Stage
- Notify customers about the return order status – approved or rejected
- Send SMS & WhatsApp alerts to improve return pickup success rate
Intelligently Reduce Reverse Logistics Costs
- Use RTO Shield App to intelligently identify orders with high-return risk
- Disable COD option for the high-risk order and save on losses due to RTO
Watch this Short Walkthrough to Know How to Get Started
