April 12, 2022
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For brands, engaging customers online after a purchase has been made has a host of benefits, such as:
WareIQ’s Branded Tracking app allows you to achieve these for your brand easily & build a premium post-ship experience in a seamless fashion.
With WareIQ Branded Tracking, add promotional banners on the order tracking page to redirect customers to your store for re-engagement and increase repeat purchases.
Boost brand awareness by adding brand elements such as your logo to the tracking page and customize its URL to reflect your brand name. Moreover, you can add links to various landing pages of your online store to the tracking page, enabling easy redirection of users to your store.
Share full shipping journey and real-time order updates with customers through the tracking page.
With the Customer Feedback feature, you can easily gather feedback from customers on their brand experience. Analyze customer feedback trends over time and geographically to inform your future strategies and build brand trust and loyalty further.
Interested in exploring more about WareIQ Branded Tracking and Customer Feedback Feature? Read our in-depth blog or visit: WareIQ Branded Tracking Page
Supercharge your fulfilment with WareIQ now, contact our team.
Now you can rescue your brand margins from the impact of rising marketplace claims rejections.We are thrilled to announce the general release of our Returns QC solution that will allow sellers to access all the required image/video proofs on our tech platform in a few clicks. No need to struggle with complex systems or wait endlessly for your warehouse operator to send you blurry CCTV footage that barely shows vital details like shipping labels and product attributes.What problem is this solving?1) High Marketplace Claims Rejection RateRejections on Marketplace claims have increased more than 2X since last year. Marketplaces need image and video proof which are conclusive.2) Unclaimed Rejections Lowering ProfitabilityUnclaimed return claims completely wipe away the brand margins every month!3) Complex Media Proof Capture & RetrievalGetting video/image proof from FCs is time-taking (2-5 days), and prone to error due to inconclusive image/video quality from CCTV footageOur Solution1) WareIQ Returns QC App for HD Footage CaptureWarehouse executives capture HD footage of returned items using our mobile app, reducing claims rejection due to low-quality footage used as proofs2) WareIQ Tech Platform as System of RecordOur platform logs real-time returns data and centralizes all media evidence from the QC app for easy access and retrieval during claims filing3) Scan-based Error-free Returns ProcessingHandheld scanning devices for real-time updates during processing returns, and reducing data errorsSee our Returns QC App in actionhttps://youtu.be/Sk5IwcqhcoY
August 23, 2023
We are pleased to announce updates to our WareIQ Panel that will simplify the shipping experience and make it more efficient.Here are the key updates.Simplified Courier ManagementOur clients now have the option to activate and deactivate courier accounts from their panel itself. By activating a specific courier, users can manage shipping using that courier. Similarly, deactivating a courier will disable any shipping options configured using this courier on the WareIQ panel.This update makes courier activation and deactivation much more seamless and easier to manage.View Courier Serviceability with Shipping Charges EasilyFor Single OrdersUsers can now view courier options along with shipping charge details, providing better visibility when selecting a courier for their orders.For Bulk OrdersWhen selecting multiple orders, serviceability by couriers and respective shipping charges will be displayed. If some orders are unserviceable by a courier, users can process the servicable orders first and then process unserviceable orders with alternative courier options later, without the hassle of reselecting orders.Ship Directly Based on Shipment Weights ConfiguredUsers can now directly specify the dead weight and dimensions of a parcel to ship a product without having to manage it against the shipment. This new update expedites the shipping allocation process by allowing direct shipment without specifying product weights.We believe that these updates will enhance the overall experience of our users and help them manage your shipments more effectively and easily.
March 21, 2023
Introducing WareIQ's New Prepaid Wallet System for WareIQ Interact - our comprehensive customer communication solution.We are transitioning from postpaid notification billing to a prepaid wallet system. This new system will enable our clients to have better control over their communications and ensure a seamless delivery experience to the end customers.With the new prepaid wallet system, businesses will need to select a usage-based plan and recharge their wallet based on the chosen package to send notifications to their customers.Here are the recharge plans for SMS and WhatsApp communications:SMS Communications:Base Plan: INR 700, covers 2,000 SMSRegular Plan: INR 3,000, covers 10,000 SMSEnterprise Plan: INR 5,000, covers 20,000 SMSWhatsApp Communications:Base Plan: INR 1,200, covers 1,000 WhatsApp messagesRegular Plan: INR 5,000, covers 5,000 WhatsApp messagesEnterprise Plan: INR 10,000, covers 12,500 WhatsApp messagesAll prices are exclusive of applicable taxes.'Order Shipped' notification will be provided as a complimentary message for each order, regardless of the recharge pack selected. Any additional communications availed per order will be adjusted based on the recharge packs chosen.There is no expiry of the recharge packs, and businesses can do multiple recharges to increase their eligible limits as needed.This new update will help eCommerce businesses who have partnered with us get a higher degree of cost control, flexibility, and transparency.
March 20, 2023