15 Important Strategies for Checkout Page Optimization to Reduce Cart Abandonment & Improve Conversions in eCommerce in 2023
There are many eCommerce retailers that receive a good amount of website traffic every month but cannot find a way to convert that traffic into sales. Checkout page optimization is frequently the first action they can take because it can boost sales right away by reducing cart abandonment. The checkout page is one of the most crucial component of an eCommerce website. It is the page that generates conversions for you and where potential customers become actual customers.
Your website may have a user-friendly interface and a beautiful layout. Even if you have a big selection of goods, this will only serve to draw more people to your website. Yes, everything is significant but none of it counts if a significant portion of website traffic leaves the checkout page without buying anything. It means that shoppers are adding items to their carts but then choosing not to make a purchase once they get to the checkout step. Read further to know ways for checkout page optimization.
- What is Checkout Page Optimization?
- Importance of eCommerce Checkout Page Optimization
- 15 Strategies to Optimize Checkout Page in eCommerce to Reduce Cart Abandonment and Improve Buyer Conversions in 2023
- Reduce the Checkout Duration
- Prompt Customers to Signup With Your Website
- Publish Product Ratings and Reviews
- Make the Checkout Procedure More Visible
- Provide Ultra-Fast Shipping
- Include Taxes and Shipping in the Mentioned Price
- Mention Your Return Policy
- Provide a Variety of Funding Options
- Offer a Variety of Payment Methods
- Optimize Your Checkout Page Security
- Give Customers a Tracking Number and ETA
- Allow Clients to Reserve Their Carts for Later
- Use Automated Pre-Filled Fields
- Provide All the Important Details
- Checkout Page Optimization: FAQS
What is Checkout Page Optimization?
The method a retailer employs to raise the conversion rate of their online store by making certain modifications in the checkout page or payment page is known as checkout page optimization. Optimising your checkout page is intended to reduce distractions and strengthen trust, leading each customer to a purchase confirmation email and away from situations of an abandoned cart.
WareIQ, an eCommerce fulfillment company, empowers online brands with a superior-tech platform to compete with Amazon like service levels by bringing their average delivery timelines from 5-10 days to 1-2 days.
Importance of eCommerce Checkout Page Optimization
The primary importance of optimising your checkout page is to prevent cart abandonment. Owners of internet stores worry about these two words at night. If you’re not familiar with the phrase, it refers to when a website user leaves with things in their shopping basket and chooses not to purchase them. According to research, the average cart abandonment rate is around 70%, costing eCommerce companies $18 billion in annual revenue. You must optimize your payment page if you want to decrease these abandonment concerns.
15 Strategies to Optimize Checkout Page in eCommerce to Reduce Cart Abandonment and Improve Buyer Conversions in 2023
Making purchasing from your eCommerce store as simple and quick as possible is the essence of checkout page optimization. This entails getting rid of any roadblocks, including superfluous processes, doubts about the sequence, eye-catching design features, and more. Here is a list of the best checkout page strategies:
Reduce the Checkout Duration
Your clients are more likely to get sidetracked, interrupted or lose interest in finishing a purchase if the checkout process is difficult. Because of this, it is crucial to keep your checkout procedure as quick as possible while still capturing the data you require. Cut back on the steps. Only the customer’s contact information, delivery preferences,and payment details are required. Everything else is superfluous and needs to be removed.
About 15 form fields make up the typical checkout which is twice as much as is required to collect the client information necessary to process and dispatch an order.
Utilizing a “Full name” field in place of “First name” and “Last name” fields, compressing “Address Line 2” and “Company name” fields behind a link, enabling users to use their shipping address as the billing address and other techniques can reduce the number of form fields.
Prompt Customers to Signup With Your Website
In the same line, giving new customers the option to “Checkout as Guest” helps speed up the checkout process. However, you can also encourage customers to register so you can send them emails, customize product recommendations and simplify future transactions. But don’t let that take your attention away from the current purchase. For instance, Sweet Defeat, a business that sells organic lozenges to reduce sugar cravings, encourages customers to register for an account while also giving them the choice to checkout as guests. Additionally, you can enable a customer to register an account after they have made their first purchase and then auto-fill it with all the data you have already collected.
Publish Product Ratings and Reviews
Customers are less likely to purchase from independent online businesses if they typically only shop on large eCommerce websites. Enabling and promoting user feedback and showing star ratings for products at the checkout are two ways to tackle this. Online reviews, according to 55% of consumers, affect their purchasing decisions. Customers who may be on the fence about placing an order may get the extra push they need if you display positive reviews to optimise your checkout page.
Make the Checkout Procedure More Visible
Most people learn best visually. Give customers a progress indicator to follow during the checkout process so they can know what they need to do. They’ll be less likely to quit if they can see the goal in sight. Keep in mind that you should only request information throughout the checkout process that is strictly necessary for processing the order. The remainder can wait.
Provide Ultra-Fast Shipping
A cart was abandoned by 45% of clients due to unsatisfactory delivery alternatives. Meeting client expectations and guiding them through by optimising your checkout page can be accomplished by providing both inexpensive and quick shipping alternatives. You can offer 2-day shipping to your consumers without going broke by working with a 3PL provider like WareIQ. By distributing your product around the country to be nearer to your clients, a 3PL can help you reduce transportation costs and times.
Additionally, you can ensure that your shipping choices remain lucrative by limiting the availability of free 2-day delivery to purchases that exceed a specific amount. By providing free 2-day shipping and employing checkout page strategies, WareIQ customers noticed a 97% increase in average order volume.
Include Taxes and Shipping in the Mentioned Price
Of course, free shipping isn’t always an option. There is also the sales tax. Customers who were shocked by an order amount they were unable to predict in advance account for 23% of shopping cart abandonments. Due to variables including cart amount, shipment location, and others, shipping rates could vary depending on the customer. Inform customers of your delivery alternatives and whether you offer free shipping over a particular cart size or expedited shipping for an additional fee. Customers can avoid being taken by surprise if it is made clear that shipping and taxes are included in the price.
Mention Your Return Policy
A consumer Report found that 49% of internet buyers research the return policy before making a purchase. People are fully aware that ordering anything online may result in them receiving goods that fall short of their expectations. Because of this, it is crucial to develop an excellent return policy for checkout page optimisation and make sure that it is visible to your customers. During the checkout process, reminding the buyer of your return policy helps relieve last-minute concerns and reduces any perceived risk of purchase.
Provide a Variety of Funding Options
If there is the opportunity to pay in numerous installments, a product that initially seems out of reach frequently becomes cheap. Customers should have the option to divide their purchases into four interest-free, automated installments. To achieve checkout page optimization through funding options, you can pay upfront while the client immediately receives the product. Offering finance options for online purchases is still a relatively new trend for small eCommerce businesses but as it continues to make higher-end products more accessible, it is likely to become ubiquitous.
Offer a Variety of Payment Methods
Speaking of payments, various payment methods are preferred by various people. Of course, you should allow clients to pay with a credit card or debit card, but it would also be a good idea to include additional payment methods like Venmo, Amazon Pay, Google Pay, Apple Pay, and even cryptocurrency. By enabling customers to forgo entering their credit card information, trusted one-click payment solutions like PayPal or Apple Pay can also assist in boosting perceived security and optimise your checkout page.
Optimize Your Checkout Page Security
In addition to the aforementioned secure payment options, using “trust signals” can help demonstrate the security of your website and checkout process. Over 75% of customers stated they didn’t buy because they didn’t identify the trust logos utilized, while 61% said they didn’t buy because trust logos were missing.
These include easily identifiable security seals from McAfee, GeoTrust, or Norton, all of which work to protect user data. By using an SSL certificate, you can also increase client confidence. This certification indicates that a website is secure and encrypted, ensuring that payment information and customer data will be protected and it causes your browser to display that small green padlock in the address bar when you visit specific sites.
Give Customers a Tracking Number and ETA
eCommerce sites make us all impatient, especially now that Amazon is setting the bar for quick, trackable deliveries. Customers want to know when they can anticipate receiving their orders. Thus, to optimise your checkout page, give them an anticipated delivery date. After paying, provide them with a tracking number so they can follow their order. For customers who choose to use real-time tracking, you can even provide text notifications.
Allow Clients to Reserve Their Carts for Later
Customers who aren’t quite ready to make a purchase can save the products in their cart for a later time by using the “save for later” button that many online retailers have introduced. Making the procedure as simple as possible for customers when they are ready to buy ensures that they will go through with the purchase, despite the fact that it may seem paradoxical to urge customers to delay checking out.
Use Automated Pre-Filled Fields
To maximize efficiencies and utilize checkout page optimization, include the “use billing address” option for the shipping field to reduce extra input. Use data validation and autocomplete to speed up the checkout process and reduce input errors.
Provide All the Important Details
Checkout page optimization entails providing all the necessary information that a customer requires in relation to their product, order, ETA, payment options, receipts, etc. This ensures that they are aware of all the details and will not be apprehensive about purchasing from your business again.
You’re presumably reading this because you’re worried about your conversion rate. The good news is that this article should assist you in resolving that. We constantly suggest paying greater attention to your consumers’ issues and making adjustments to improve things for them by using checkout page strategies to achieve checkout page optimisation. Prospective clients dislike drawn-out checkout procedures, so only request the information that is absolutely necessary. If you need assistance with fulfilling eCommerce orders, you can opt to partner with WareIQ.
WareIQ is a fast-growing eCommerce fulfillment company that handles a wide range of eCommerce services from inventory storage to order fulfillment. We provide facilities such as a custom WMS that can integrate with multiple eCommerce platforms, a nationwide network of fulfillment centers, a choice of more than 20 shipping companies, and much more.