Are you struggling to manage returns & exchanges for your D2C eCommerce business? WareIQ smart fulfillment platform now offers a 360-degree returns management feature that can help you: Enable customers to raise returns and exchanges on your websiteProcess returns in an automated fashionReduce returns by screening out high-risk orders Core Capabilities: Helps D2C Brands Provide a Seamless Returns and Exchanges Experience to their Customers Enable Customers to Place Return & Exchange Requests Use a branded return portal on the websiteMobile website version supported to make returns through mobile screen simplerSet returns processing window within which customers can raise return requests Reverse Pick-up Automation for Hassle-free Returns Operations Partial return management to choose return eligible SKUs & process returns at the quantity levelSet return reasons to enable couriers to QC products during pick-upAutomatic rule-based courier allocation for reverse pick upAutomatically route returns to the right warehouse for split orders Use a Central Returns Panel to Easily Manage All Returns Track and review all customer return requestsGet to accept or reject return requestsView return reasons, return product images, and bank details shared by customers to initiate refunds Integrated with Top D2C Platforms & Courier Partners Additional Capabilities to Enhance Returns Management Get Reverse Pickup Reports Know the reason for the return pick-up failuresAnalyze courier partners' performance across multiple parametersTrack returns percentage trend Customer Notification at Every Stage Notify customers about the return order status - approved or rejectedSend SMS & WhatsApp alerts to improve return pickup success rate Intelligently Reduce Reverse Logistics Costs Use RTO Shield App to intelligently identify orders with high-return riskDisable COD option for the high-risk order and save on losses due to RTO Watch this Short Walkthrough to Know How to Get Started https://youtu.be/Gdqxl1Vb37E
March 07, 2023
Is your operations team struggling with understanding the most common causes for NDRs? Do you wish to quickly know the degree of order delays and address it? Want to get a quick snapshot of pickups that have occurred across warehouses? Introducing WareIQ Control Tower: Enhancing Visibility into Operations through Intelligent Insights & Enabling Smarter Escalation Management Manage NDRs Efficiently Track KPIs such as NDR raised, re-attempt requested, canceled, delivered etc. through our NDR dashboardKnow the top 3 reasons for non-delivery of orders and take immediate actionGet order-level information for each order and address open NDRs in real-time Minimize Order Delays Across Couriers & Channels Track forward delivery delays and RTO delaysGet a segmented view of order delays and instantly address delays of more than 7 daysAccess order-level delay data for each order Track & Monitor Pickups Across Warehouses Easily Get a detailed summary of all the pickupsAssess courier partner and warehouse performanceKnow your best-performing courier partner easily Benefits With this new feature, eCommerce brands will enjoy the following benefits: Enhanced visibility by tracking NDRs, Order Delays and Pickups in real-timeIntelligent insights to enable quick action against issues and concernsOrder-level data to know your operations in-depth, at a grassroots level
October 06, 2022
At WareIQ, we are always looking for ways to provide eCommerce sellers with a unified logistics experience to take away all your operations hassle. A lot of our clients shared how complex inventory transfer from one warehouse to another is for their operations team. They lacked: An easy and automated PO creation processReal-time visibility into the transfer processAlerts to immediately communicate issues for quick remedial action To simplify inventory transfer, we have launched a new PO Creation feature that allows online sellers to create POs and track inventory transfer process in real-time directly from our merchant platform. Capabilities Simplify inventory transfer and boost logistics efficiency by 10x Create Create POs from our smart fulfillment platform by entering relevant SKU details, destination warehouse, ETA etc. Transfer Attach the bar codes and labels generated by our platform to the boxes to be transferred and initiate transfer. Track Once the PO is created, sellers can now centrally track the progress status of all transfers initiated by their team on our platform. Alert As and when stages are updated, sellers get platform notifications and auto-triggered emails to alert them. Watch this short video to know how to get started https://www.youtube.com/watch?v=cvTFz1GxfY4 Benefits With WareIQ's PO Creation & Management feature, eCommerce brands can: Reduce the hassle in creating and managing POsGenerate all the required labels from WareIQ smart fulfillment platform to facilitate inventory transferFasten the inventory transfer processMonitor the inventory transfer process in real-time from our dashboardAlert stakeholders of escalations and status change over email in an automated fashion
October 03, 2022
Did you know about 70% of consumers say they now only engage with messages from brands that are personalized and tailored to their interests? It is quite apparent that personalization continues to dominate the modern customer experience. It helps you in building a brand that your customers can trust, leading to higher levels of: Customer SatisfactionAverage Order SizeFulfillment rate WareIQ Interact App enables you to provide a powerful, personalized & automated communication experience to your customers across the most widely used channels - WhatsApp, Email & SMS. Capabilities Share consistent personalized & interactive communications with your customers and drive brand loyalty & retention Engage Engage customers across channels like Whatsapp, SMS & Email and create opportunities to cross-sell & up-sell Automate Share a variety of automated updates regarding order status, NDR etc. & alleviate customers' shipping concerns Track Track communications you send out through a central notifications dashboard Benefits WareIQ Interact enables eCommerce brands to improve customer engagement and enhance the brand experience they get by unlocking the following key benefits: Send timely order updatesCommunicate with customers about the delivery scheduleUpdate customers about their orders regularlyCreate brand awareness and drive cross-sell opportunitiesSend order updates to your customers on the particular events that you wishGet your business and operations-related notifications
April 12, 2022
More than 35% of online orders risk being returned back to origin (RTO). These RTO orders can lead to heavy losses and slow down business growth. With WareIQ's RTO shield, you can say goodbye to RTO losses. With our AI-powered RTO solution, you can intelligently identify potential RTO and adopt measures to minimize its impact. Capabilities Predictive technology to flag high-risk customers With WareIQ RTO Shield, online sellers can: Assess RTO risk for each order basis holistic customer profile developed using rich data on visitor’s activities across telecom, banks, hyperlocal, OTT etc. usageAutomatically disable COD for high-risk, untrustworthy, and/or blacklisted customersAdditionally, set rules using parameters like pincodes, order value etc. to determine when to provide the COD option and when to disable it Benefits With RTO Shield, online sellers can easily screen out high-risk orders and get the following benefits: Improve inventory turnover and thus generate higher salesSave on reverse logistics cost and drive down order processing costReduce time, and thus the opportunity cost, lost in quality checks & repackaging of returned orders
For brands, engaging customers online after a purchase has been made has a host of benefits, such as: Higher repeat salesElevated customer satisfaction & loyaltyKnowing customers preferences in depth WareIQ's Branded Tracking app allows you to achieve these for your brand easily & build a premium post-ship experience in a seamless fashion. Capabilities Add Promotional Banners on the Order Tracking Page With WareIQ Branded Tracking, add promotional banners on the order tracking page to redirect customers to your store for re-engagement and increase repeat purchases. Customize Order Tracking Page to Include Brand Elements Boost brand awareness by adding brand elements such as your logo to the tracking page and customize its URL to reflect your brand name. Moreover, you can add links to various landing pages of your online store to the tracking page, enabling easy redirection of users to your store. Enable Customers to Easily Track Order Status Share full shipping journey and real-time order updates with customers through the tracking page. Seek Feedback Easily to Improve Customer Experience With the Customer Feedback feature, you can easily gather feedback from customers on their brand experience. Analyze customer feedback trends over time and geographically to inform your future strategies and build brand trust and loyalty further. Benefits Redirect customers to your online store and increase repeat purchasesBoost your brand awareness and build your brand presence furtherAlleviate customer concerns regarding shipping by allowing them to easily track the status of their ordersGather customer feedback easily and leverage insights to augment the brand experience in line with customer expectations Interested in exploring more about WareIQ Branded Tracking and Customer Feedback Feature? Read our in-depth blog or visit: WareIQ Branded Tracking Page
All customers while purchasing online focus on how soon the product can be delivered and how trustworthy is the seller. Optimising these parameters can boost your top-line performance significantly and help you to: Win customer’s trust and loyaltyImprove conversion rate during checkout But how do you improve this? One of the easiest ways to do this is by displaying fast shipping timelines on your online store. Introducing WareIQ Shipping Badges https://youtu.be/mqMEvqG-UVE WareIQ Shipping Badges allow you to display fast shipping timelines on your online store and win customer trust, leading to higher conversions and lower cart abandonment rates. Capabilities Display Delivery Time & Drive Sales Display same day/next day/standard delivery badges & lower cart abandonment & boost conversion rates. Enable Customers to Check Pin Code Serviceability Our Shipping Badges allow customers to check the pin codes that are serviceable and intelligently display the fastest available shipping timeline as per the delivery zone and the time of the day customers are checking pin codes at. Benefits WareIQ Shipping Badges allows online sellers to: Display transparent shipping timelines to reassure customers and enhance their trust in the brandBoost add-to-cart conversions and lower cart abandonment rateEnable real-time pin code serviceability and deliver an Amazon-like premium pre-purchase experience to delight customers Wish to know more? Visit: WareIQ Shipping Badges Now available on Shopify App Store: Install