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What is Fulfillment Status? A Comprehensive Guide

What is Fulfillment Status? A Comprehensive Guide

Each process has a result that matters the most. While an end-user may only think about the final outcome, the result can vary if all the steps in a process are not executed well. Fulfillment status is the fulfillment of a promise made to the end consumer that matters. Similarly, every order that a customer confirms has a lifecycle:  order placement processingfulfillment When the number of orders per day increases from a few hundred to thousands and then lakhs, it tends to become cumbersome for the business to manage all these orders by themselves. The completion of the fulfillment lifecycle determines the success of every order. When a customer places an order on a website, both the customer and the service provider keep an eye on the status of the consignment to know if it has been fulfilled yet. But what does order fulfillment status mean? Let's take a look. What is Fulfillment Status? Order fulfillment status refers to an order's completion level in relation to the processes of the order lifecycle with the final goal being delivery to the end customer. The fulfillment status of a shipment highlights the stage of the order after the payment gets processed until delivery to the end customer. It depends on the activities of the service provider. It reveals whether the order gets processed correctly and when it can be shipped to the customer. An order's Fulfillment Status is categorised into six stages as per its readiness to be shipped: Fulfilled: Delivering a complete shipment deserves the status of a fulfilled order. This status does not wait for or depend on the customer accepting or returning the final product.  Unfulfilled: A freshly placed order is described as unfulfilled until it is delivered to the customer, or the order query has been closed due to another reason like return, refund, or decline by the seller. The order stays unfulfilled until the ordered inventory has been picked. Partially Fulfilled: When only some parts of a shipment get transported, it ranks as a partially fulfilled shipment. For example, this can happen when the customer orders multiple items in one shipment and not all are readily available at the time of processing. For the items pending delivery, either a refund gets processed, or they are queued for delivery later. In each case, the customer receives a notification via their preferred mode of communication; text, call or email. Queued Shipment: This is the penultimate stage before the order reaches the customer. This is the stage after the inventory has been picked, processed and packaged, and the final product is ready for delivery. Then, it just needs a pick up by the delivery personnel and transportation. The customer gets a notification via written communication and a tracking number is assigned the moment the order leaves the service provider's premises. On Hold: The shipment status goes on hold when the customer has added goods to the cart but has not confirmed the order or made the payment yet. The service provider can locate the inventory but cannot begin processing until they receive a confirmed order from the customer. The status changes to unfulfilled when the order is confirmed, which the service provider can then undertake. Scheduled: This status primarily applies to prepaid shipments before their fulfillment date is reached. Their fulfillment date as per the subscription then changes to unfulfilled. The service provider can then begin the process of completing the order. [contactus_lilgoodness] What is the Difference Between Order Status and Fulfillment Status? [table id=12 /] Depending on the stage the customer is at, the status of an order can range from Open, Archived to Cancelled. Open Order: When the customer is surfing and has not placed the order yet, the status stays open until order confirmation or payment. Archived Order: An order goes into the archive when it gets cancelled, needs a refund or faces any other issue. Orders can be manually or automatically archived for viewing after being attended to. Both the customer and the service provider can archive it. It does not mean it gets deleted; instead stored in records away from the sight of the order page. Cancelled Order: As the name suggests, the order status appears as 'Cancelled' when the customer withdraws it. Yet, an order is not fulfilled if a refund is pending for the customer. 6 Step Processes Involved in Order Fulfillment Status Receipt of Inventory  Fulfillment status begins with locating the inventory in the warehouse or a storage unit and retrieving it for assembly as per the customer's order details. Before processing the final product, the service provider needs to ensure that each piece of the inventory is of desired quality and is not damaged. Then SKU labels and barcodes are put on each piece before reading them for pick up. Order Picking  The inventory identified needs to be picked from the warehouse or any off-site location. It helps if the inventory is organised as per their urgency. For instance, the items in frequent demand can be placed upfront, followed by less-required products. The company's staff or a 3PL fulfillment company can pick up the shipment. At times, the dropshipping method is also used. This is where the manufacturer directly processes and ships the finished product to the customer. As a result, the service provider does not need to host the inventory or finished product; instead, it is sent directly from the seller to the buyer. In case of an unfulfilled order, the inventory can be picked through single-order, batch, cluster or zone picking. in Batch Order Picking, workers pick up inventory individually according to a batch or group of multiple orders. In Single-Order Picking, they pick up the stock as per the individual order received. In Zone Picking, they retrieve the inventory as per the geographical zone or area. And in Cluster Picking, the pickers gather the inventory from various SKUs and multiple orders rather than concentrating on just one. In another mode called Pick and Pass, the warehouse is categorised into different areas as per the inventory stored. Pickers get positioned in every designated area and then manually pick the required inventory and pass it over. Processing  The next stage is making the finished goods ready for the customer. It requires excellent integration between the service provider and customer interfaces for a seamless flow of information from the order to the fulfillment stage. This system needs to prompt the warehouse staff about the inventory required when a customer places an order. Processing includes identifying the inventory required for putting together the final product and locating them in a warehouse or storage unit. Packaging  The order must be packed well to prevent damage during transit before being sent for weighing and labelling. Efficiency and transparency are essential in this stage. That is why many companies offer customisations such as automated fulfillment services as per the needs of the service provider and their customers. Because of these features, orders will be packaged with efficiency regardless of the volume. The packers must observe and try to get the lowest possible dimensional surface area while packing a shipment to be able to place more orders inside the truck. This helps in reducing transportation costs and saves time. Shipping and Delivery  This is the last stage where the product is in the hands of the service provider. The package gets weighed, labelled, documented, and is ready to get shipped to the customer. The service provider needs to select the fastest and most secure way to deliver the order. The nitty-gritty of the ecommerce shipping method depends on the type of product getting transported. For instance, a perishable product must be despatched with a coolant. In contrast, a fragile product will need proper bubble wrapping. An order is said to be fulfilled when the end customer receives it along with a written confirmation via a preferred mode like email or text. After the delivery, the service provider must seek the customer's written feedback about the whole experience, from browsing to ordering, receiving and using the product. Statistics say that 73.6% of customers believe that delivery is the key to a seamless shopping experience.  Returns  Suppose a customer doesn't like the product and intends to return it. In that case, the order remains incomplete until returned to the service provider. As mentioned above, including return labels in the shipment saves time for both the user and the service provider and gets brownie points for the latter. Once returned, the item needs a thorough check for damage before returning to the inventory and processing the refund. The service providers still need to stay in touch with the customer for feedback and to encourage future purchases. What are the Benefits of Fulfillment Status? Given below are some of the benefits of order fulfillment Status that service providers cannot ignore: Being a source of Information Information, especially through eCommerce logistics companies, drives all decisions, and fulfillment status provides it in abundance. Customers invest their time and money in the overall delivery experience. 75% of them expect information on the processing of their order. In comparison, 51% of customers wish to receive real-time visibility into their shipment progress. Fulfillment Status does that on behalf of the service provider. Therefore, keeping the end customers informed of their order progress is critical to being successful and encouraging repeat purchases for service providers. Maintaining Order Accuracy This is crucial for both parties. Order fulfillment Status highlights the details of a shipment for scrutiny. Most customers lose faith in a service provider due to wrong orders delivered. The top reasons for order returns are damaged goods (22%), different looks as compared to online pictures (22%), and receipt of a wrong item (23%).  Whether for checking the availability of raw material, tools for warehouse allocation, or checking the processing timings, fulfillment status assists service providers in managing their inventory. Inventory Management Multi channel selling has raised the need for comprehensive inventory management, which enhances the service provider's reach in a shorter time period. Its tech platform leverages real-time data to facilitate the service provider to predict the future demand for a product. The first and the most significant step in successful order fulfillment is receiving and sorting the inventory as per the order. Order fulfillment status can also supply the service provider with good visibility of the inventory. Reputation Management Besides the 3 points above, companies have another primary reason for investing in fulfillment status; the higher the success rate of their order fulfillment, the better their reputation, which profoundly influences their sales figures. New customers rely on a company's ratings before selecting their service. Existing customers would not reinvest unless they had a good experience earlier. How is Order Fulfillment Status Tracked? One can track a order fulfillment status in two ways: before and after the order is fulfilled. Here's how tracking happens. Each status can be tracked by adding a tracking number to the order, displaying real-time fulfillment or shipping details for the customer's order. Customers receive this tracking number at the time of order confirmation so they can check the fulfillment status whenever they want. Before Fulfillment We have discussed the pre-fulfillment process that involves steps like receiving inventory to shipping or delivery and, approximately 30% of the time, returns. Tracking an order status will yield one of the below results if done before fulfillment: Pending: This indicates that the customer did not complete the order.Awaiting Payment: This indicates that the customer did not proceed to payment after adding items to the cart.Awaiting Fulfillment: This indicates that the customer has confirmed the order from their end, and it is the service provider's turn.To be Shipped: This indicates that the order has been packaged and waiting to be shipped to the customer.To be Picked-up: This tracking status appears when the customer needs to pick up the order from a pick-up outlet.Partially Shipped: This indicates only a portion of the order has been shipped.Shipped: This indicates that the completed order has been sent.Partial Refund Generated: This indicates that the refund requested by the customer has been partially generated.Complaint Received/Disputed Order: This indicates that the customer has filed a complaint or raised an issue in relation to the order or delivery. After Fulfillment After fulfillment, tracking will yield one of the below results: Delivered: This indicates that the complete shipment has been successfully delivered to the customer.Cancelled: This indicates that the customer has cancelled the order. Returned: This indicates that the order has been returned as per the customer's request.Refunded: This indicates that the amount paid towards the shipment by the customer has been fully repaid.Declined: This indicates that the seller has rejected the order. Conclusion The success of the supply chain, especially in retail, depends on order completion. While fulfillment strategies have always retained the power to disrupt a supply chain, they have managed to arrive at the heart of customer experience in the past decade. A good platform for integrating the fulfillment center's and user's experience can profoundly affect a company's Order Fulfilment success. Having a robust system in place that makes the task easier at every stage of the fulfilment cycle is critical. Many companies employ an excellent ERP software that integrates well with suppliers, vendors and customer interfaces. Such a system helps accurately predict customer demand and optimise inventory, human resources, and finances. This is where WareIQ can help. WareIQ, a Y-combinator backed startup, has rapidly grown to be the leading provider of full-stack eCommerce fulfillment services for 300+ reputed eCommerce & D2C brands in India. WareIQ allows you to reach a larger audience in a shorter period of time with storage facilities spread across India and closer to your demand centres. Our smart inventory placement ensures that your demand centres are well-stocked and enables efficient & prompt delivery. We help you evolve from a 5-15 day delivery system to the same day and next day Amazon-like delivery system and are already helping 100+ other brands in India to do so.  With world-class WMS functionalities, WareIQ handles the entire range of intricate operations in the eCommerce fulfilment process, ranging from Inbound Operations such as scanning and quality check, through 100% accurate Pick and Pack, to Inventory Management across all channels. At the same time, WareIQ customers realise significant cost savings and wider reach due to better negotiations with shipping partners, strategically placed warehouses, economies of scale and scope in warehousing and data-driven decision making. WareIQ's fulfillment platform enables eCommerce players to provide a superior post-purchase experience to their customers through an app store which has various apps like branded tracking, post ship badges, RTO shield etc. WareIQ’s WMS, a centralised tech platform helps to better manage undelivered orders by reducing NDR processing time by 12 hours – a multifunctional NDR dashboard helps to track and take immediate action for undelivered orders in real-time, thereby reducing RTO by up to 10%. Automatic replenishment recommendations and easy purchase order creation capabilities on the WareIQ platform further empower eCommerce companies to leverage all possible ways of increasing their ROI. [signup] Fulfillment Status FAQs (Frequently Asked Questions) What are different levels of fulfillment?• Fulfilled• Unfulfilled • Partially Fulfilled• Queued Shipment • Placed on hold • Scheduled Does fulfillment status mean delivered?No, they are not the same. Fulfillment status is basically order status that states whether an order is processed or not or currently awaits shipment. What does "order is in fulfillment" mean?If your order is marked as "in fulfillment," it has most likely been processed and is being prepared for shipment. After fulfillment is complete, order is delivered to the customer. What is "unfulfilled status"?"Unfulfilled" indicates that it has not yet shipped. You'll receive a confirmation email with a tracking number once your order has been sent, and your order status will change to "Fulfilled." What does ‘’awaiting fulfillment’’ status mean?If the status of your order indicates "awaiting fulfillment," it simply implies that the logistics warehouse has not yet begun the order fulfillment process.  Picking the products for your order and packaging them into a box for shipment is part of this process. Does WareIQ share complete fulfillment status updates?Yes, WareIQ has its own order tracking system that notifies the end customers of the fulfillment status updates real-time via mail, messages, whatsapp etc. Apart from this, WareIQ also has a branded tracking app exclusively for its eCommerce clients.

April 19, 2022

Multi-channel Selling: How to Use it to Boost Sales Across Online Marketplaces

Multi-channel Selling: How to Use it to Boost Sales Across Online Marketplaces

In this day and age, making sure your product is visible and readily available to a wide audience is just as or even more important than ensuring you have a competitive product in the first place. With the sheer number of resellers, listing platforms and media outlets to promote products on, it is easy for even an ultra-competitive product that is targeted at the right audience to fall through the cracks. That is where multi-channel selling comes into play. It is a means of ensuring that your product is available on every single type of platform that it could be listed on. This helps increase the visibility of your product and there are more chances that your potential customer will identify and eventually purchase your product through one of the many multi-channel selling platforms that it is listed on. Read more to find out how multi-channel selling can help your business. What is Multi-Channel Selling? Multi-Channel Selling is a way of selling products on multiple sales channels. Through multi-channel selling, a seller can sell products/services from its e-commerce website as well as any online marketplace, social handles, or/and from its physical brick and mortar stores. In the past, multi-channel selling was limited to in-store experiences, catalogues, and sales over the phone or via email. Customers can shop and buy through whichever channel they like with multi-channel selling. A manufacturer selling to a few wholesalers, for example, might have sent them a catalogue. Wholesalers would then need to contact the manufacturer and place an order over the phone or via email. This is a lengthy process that involves a lot of paperwork and is prone to errors and misunderstandings! Today in multi-channel selling, sellers are able to attract visitors in bulk to their site and convert a substantial fraction of that traffic into paying clients with effective marketing efforts and a well-designed website. But why limit the business to a single website? There are numerous alternative sales channels (Amazon, Flipkart, Meesho, etc.) via which a seller can attract new consumers and increase revenue for their business. To build a brick-and-mortar business, sellers would have to spend a significant amount of time and money finding new locations, hiring new personnel, and so on. However, moving into new territory online is a lot easier and less expensive. [contactus_gynoveda] 5 Different Platforms Utilised for eCommerce Multi-Channel Selling There are various platforms utilised for eCommerce multi-channel Selling. Majorly, it has been bifurcated into five categories. These are as follows: Seller’s websiteOnline marketplacesSocial media platformsThird-party websitesBricks and mortar Seller’s website In the era of the internet, a website is an important asset of multi-channel retailing and acts as a virtual shop where a buyer can find a catalogue of product categories with all the exclusive details having a buying option for it. Online marketplaces In recent years, online marketplaces have been dominating the market with the highest market share of sales. Amazon, India's biggest online retailer claims to have 85 million unique monthly visitors (according to big commerce) followed by Meesho and Jio mart. It is a very important outlet for multi-channel retailing Advantages of an online marketplace in multi-channel selling include: Huge customer baseEasily accessibleEasy checkoutNew consumers who may purchase againFulfilment process for retailers and customers Disadvantages of an online marketplace in multi-channel selling include: Marketplace fees (which can vary by category)Restrictions on branding one’s businessCut-throat competition, leading to minimum marginsInability to record customers’ information Marketplaces are further divided into three main categories when grouped by their target audience: Business-to-business (B2B)Business-to-customer (B2C), andPeer-to-peer (P2P), or customer-to-customer (C2C). Social media platforms Websites and e-commerce platforms are not easily accessible for small businesses, so these businesses show up their online presence and sell their product using social media platforms. It helps all businesses to increase customer retention by posting and tagging directly to the clients. Third-party websites This is usually utilised for electronic and luxury products like mobiles, smartwatches, washing machines, etc. Here, people come to see features and compare them with similar products of different brands in a certain price range. After comparison, there is a buying option for the customer. Bricks & Mortar It is the conventional method of buying and selling products. Customers go to stores and buy products. With the changing time, the working style of these stores has been changed. Many big players have emerged in this business model. They keep almost everything under a roof at a very marginal rate. What are the Advantages of Multi-Channel Selling? All selling options have pros and cons. Adding all these channels to the multi-channel selling options adds a bunch of pros and scales down the cons. It increases availability with the 24*7 options for a customer. To get more insight the benefits have been listed below. Increases Presence If a seller opts to be on multiple channels then the presence of his brand(products) will increase with the number of channels. E-tailor will get more customer presence for their listed product. More Focus on Target Customers/Markets You must have heard this marketing mantra; sell the right thing, at the right time, to the right person. The explanation of this mantra comes with the question, how is it done? Multi-channel options enable a seller to select an audience mainly through online selling. Here,  the seller can filter the market based on their psychographic and demographic profile. Sellers have the ease of choosing their niche market and targeting them with the right strategy.  Improves inventory transparency As a seller or manufacturer, here they get the exact count of products they have in their inventory. With the help of an AI and IoT seller, the manufacturer or any person in charge of it is informed regarding the inventory, orders, sales graph, shipment tracing, the life of products, etc., etc. Improved Customer perception Generally, a person perceives what he sees. The transparency of reading customer reviews on products, delivery, packing, or any related pre and after-sales service helps the customers to choose the right product offered by a good seller. This has changed the perception of the online shopping experience for most of the general public.  Gather Insightful Data In the coming years, data will rule the market. The primary difference between an old seller/shopkeeper and a new one is, that the old shops have more contacts, it's a name known by a bunch of people due to which they have much footfall in their shop. If a seller has data on the masses, what they are looking for, where they live and their ability to buy this will help a seller to target the group of needy. Improves Conversion Rate If we have the data of someone who is already looking for a similar product then of course it will be easy to sell him, instead of selling the product to those who may or may not want to buy it. Here we have options of easy conversion by targeting the right person which leads to a high conversion rate. What are the Disadvantages of Multi-Channel Selling? When we talk about the disadvantages of multi-channel selling. Many of the disadvantages of a single channel are covered by other selling channel options. Although being in a competitive market a seller will have disadvantages. A few of the major disadvantages are: Complex logistics In multi-channel selling options, most of the channels are online where the buyer looks for delivery at his/her doorstep before any transaction of money. Most of the time the seller is ready to dispatch the product but the problem is in logistics. A seller who is engaged in selling products can barely give enough time to packing, shipping, tracking, and all logistics-related steps. In multi-channel online selling, buyers are beyond the seller’s reach so logistics is the biggest disadvantage. The platform which has a good logistic facility is said to be a better platform for sellers as well as buyers. Competitive pricing In a huge marketplace where there are millions of sellers and billions of buyers, the pricing of the product matters a lot. Here the buyer chooses and the seller loses, if there is a small difference in the price of the same product by different sellers. Return and refund After doing everything to sell the product through multiple channels like listing products, choosing a logistic partner, and dispatching articles before getting paid, if the customer returns the product without any reason then a seller feels it is the biggest disadvantage of online selling which also applies to multi-channel sales. 5 Main Challenges Associated with Multi-Channel Selling for eCommerce Doing business is a tough task. Sellers have a lot of challenges to face which are part of their business practice. A few of them are: Product Information and Listings Management To sell a product, sellers need to make the buyer aware of what the seller is selling, what are the benefits of the product, and the advantages of buying from them. To sell they need to show. Inventory Management A multi-channel seller who works with the idea of selling in quantity with fewer margins needs to maintain a good amount of inventory. They get orders from many platforms and to fulfil that demand they need a high volume of the listed product and/or keep the inventory maintained as per the demand ratio otherwise if they are short of product they will fail to deliver it on time or may not deliver after taking the order which will impact on seller reviews. Cross-Channel Messaging Only making a presence on the platform does not give a seller active buyers. They also need to be active and keep in touch with them through messaging, tagging, and replying to their queries. Order Fulfilment and Returns Order fulfilment and returns can consume a lot of time and add complexity when sellers sell on several channels. Establishing a flexible, dependable, and scalable fulfilment plan that does not eat into profit margins is a more crucial and demanding task than most sellers realise. Gathering order fulfilment and return concerns in one place, together with a channel-specific view, will aid in identifying and addressing the bottlenecks that eCommerce sellers frequently face. Data Management and Analytics As the number of channels grows, the volume of data coming in and the number of data sources that e-seller must handle will become overwhelming. It's more likely to result in the seller losing out on the big picture. These data silos must be broken down, and business intelligence must be integrated into a single display. It helps them get a big picture of the business and derive actionable insights from the data. What are the Different Strategies for Multi-Channel Selling that Online Businesses can Implement? Before making any strategy, a seller needs to know about multi-channel selling inside-out. The knowledge needed to be gained by each seller is different, according to their product and business model. So first we need to define channel as per offerings and availability  There are three models of selling: Business-to-business (B2B)Business-to-customer (B2C), andPeer-to-peer (P2P), or customer-to-customer (C2C). So for each type of business, a seller will have to choose different channels according to their end-user. Like a product offered on Amazon business can not be sold on Amazon, a seller can not list a product on Bigbasket and Shopify, and gain equal attention. They all are sales channels for use for different purposes so customers should choose wisely and customise the product features smartly. Build a multi-channel marketing plan Before a seller makes an account and lists the product on multiple platforms, they need to make a plan. Will they need a customer support team, a person taking care of the logistics, accounts, etc? These days sellers have options that are helpful in full-stack logistics but here also they need to get partners with them. Use a CRM software to target prospects Multi-channel e-commerce marketing is only as good as the technology that powers it. A seller can send content on several channels every day for as long as they like. They may lose sales if they do not keep up with their targets as they bounce throughout various channels. Rather than saturating each channel with content at random, target people who come into contact with the offered product. Customer relationship management (CRM) software can help sellers to do this. CRMs allow sellers to keep track of all of a customer's interactions with their company. They can choose one that connects to all of their channels to ensure that no contact goes unnoticed. When a client reacts on a channel, the CRM creates a user profile for them right away. With each engagement, that profile is regularly modified. This allows a seller to see how a consumer moves across their channels and identifies trigger events that may indicate what that person is looking for. Conversion pathways that function better with that profile are also visible. The seller would be able to figure out when, where, and how each consumer wishes to be contacted if those channels are followed. Optimise the channels and implement target marketing based on this data to increase sales conversion. CRMs can also assist sellers in identifying loyal consumers who have been with them for a long time. They can give rewards to them. As a result of word-of-mouth, they will attract additional clients. What Types of Businesses is Multi-Channel Selling For? In this day and age, all businesses should have multiple channel selling options. It gives equal opportunity to businesses regardless of their size, reaches, brand, non-brand, urban location, rural location, etc. The things that matter here are quality of product/service, availability, reviews by other customers, quick delivery and return policy.  The only thing that a business should think about and plan before going on a certain selling channel is whether; is the platform right for their target market. A machine lubrication oil manufacturer should not list and sell its offerings on Amazon or eBay and a pair of shoes will rarely get any customers on IndiaMart. Choose the channel sensibly, list the product and describe it smartly and choose a delivery partner wisely. Conclusion: Should You/Seller Opt for Multi-Channel Selling? Different stages of the buyer's journey are targeted via social media, comparison shopping engines, marketplaces, and a seller’s website. The ultimate goal of a seller is to make more sales regardless of any platform or location. At the end of the day, any seller will want more transactions, rotation of products in inventory and popularity which all are fulfilled here. A seller will be able to maximise their reach and broaden the breadth of the company's capabilities by having a presence on each of these retail channels. If they do it right, customers will keep coming back for more, no matter where they are in their journey. Multi-channel commerce is a crucial strategy for success in today's connected world, but it comes with its own set of problems and opportunities. You can streamline your entire shipping operations in one place with WareIQ. Established in 2019, WareIQ, a Y-combinator backed startup, has rapidly grown to be the leading provider of full-stack eCommerce fulfillment services for some of the most reputed brands in India. WareIQ offers a full-stack platform for eCommerce companies to enable same-day delivery and next day delivery to customers – an Amazon Prime-like experience but accessible to everyone. WareIQ has empowered brands to sell more, sell faster & sell everywhere due to: Access to WareIQ’s strong nationwide network of fulfilment centres & urban dark stores near their customersAccess to all major national & hyperlocal last-mile couriers at discounted rates for making same/next day deliveries possibleEasy integration across multiple online platforms & marketplacesHorizontal marketplaces: Flipkart, Amazon etc.Vertical marketplaces: Nykaa, Myntra etc.D2C platforms: Shopify, Magento, WooCommerce etc.Social commerce platforms: BikayiAccess to a superior centralised tech platform for eCommerce operationsML-based prediction engine for efficient warehouse network design & smart inventory placementCentralised platform for core fulfilment & shipping operationsPost-shipping apps for delightful experience & zero to minimum supply chain leakages (Branded tracking page with smart marketing placements; Trigger-based updates & smart communication platform) WareIQ's analytics-enabled technology platform functions as the central command center for all your logistics operations. Order management, inventory management, warehouse management & shipping management – all are possible through WareIQ's fulfillment platform. [signup] Multi Channel Selling FAQs (Frequently Asked Questions) What is a multi-channel business?Multi-channel retailing is a business approach in which you sell your products on multiple sales channels, both online & offline, via which they can purchase from you. It's frequently confused with omni-channel retailing.  What is an example of multi channel retailing?The retailing of products through more than one channel is referred to as multi-channel retailing. Catalogs, physical stores, e-commerce platforms, and online marketplaces like Amazon and eBay are examples of these channels. What do you mean by Omnichannel selling?Omnichannel retail (or omnichannel commerce) is a multichannel sales strategy that focuses on offering a consistent customer experience whether the customer is purchasing online, on a laptop, or in a physical store. Why do retailers need multiple channels for selling?Multi-channel retailers allow you to reach your customers no matter where they are in the buying process or what device they choose. There's no limit to where shoppers can find and buy products now that they have mobile devices. Does WareIQ provide fulfillment services to retailers selling their products on multiple channels & marketplaces?Yes, WareIQ provides fulfillment services to online brands selling on multiple online platforms & marketplaces which can include their own D2C websites as well as marketplaces like Flipkart, Amazon, Myntra, Nykaa etc. WareIQ’s Fulfillment Tech Platform supports integrations with 20+ top marketplaces & D2C platforms, and prominent national, regional, and hyperlocal couriers, enhancing reach by covering deliveries for 27,000+ pin codes. What is a multi-channel marketplace?Multi channel marketplace is basically advertising and selling everywhere your customers shop. Beyond promoting, it introduces commerce to multiple channels where your target market already spends time, such as marketplaces, social media, messaging applications, and online communities.

April 18, 2022

Top 10 Fulfillment Companies to Grow eCommerce Business in 2022

Top 10 Fulfillment Companies to Grow eCommerce Business in 2022

E-Commerce fulfillment is an important business component to ensure that orders are delivered to customers on time. Receiving inbound wholesale shipments, sorting stock, and shelving inventory for efficient picking and packaging before it gets to the customer's doorstep is all part of order fulfillment. Order fulfillment setbacks for startups and SMEs can harm their business and operational efficiency. As the company grows and attracts customers worldwide, creating an order fulfillment system has gotten more difficult. Customer satisfaction and income can suffer if the orderfulfillment procedure is inefficient. As a result, the company's reputation is also affected. Read along to understand how ecommerce fulfillment companies can help eCommerce & D2C brands to grow their business. What Do eCommerce Fulfillment Companies Do? Ecommerce fulfillment companies specialise in order processing and delivery. This procedure includes receiving and storing goods, processing orders, picking and packing, inserting packing slips, and shipping. These companies use software that connects to the seller's website. Companies providing eCommerce fulfillment services inspect the products, pack them, and ship them to the consumer once an order is placed. They also help retailers with inventory management and tracking. Orders are also stored at eCommerce fulfillment facilities. Ecommerce fulfillment services can be performed by third-party order fulfillment companies that will manage all of the operations when an order is placed, allowing businesses to focus on marketing and product development. Order fulfillment help startups/small businesses, and SMEs alleviate the burden of having a physical location or a dedicated storage facility to fulfil orders. [contactus_uth] Self-Shipping vs eCommerce Fulfillment - What is Right For You? [table id=10 /] What are the Benefits of Using Fulfillment Companies? Key benefits of using eCommerce fulfillment companies for the order fulfillment process include Remote inventory management: With the service provider's warehouses, businesses will not require dedicated physical storage spaces. For a flawless order fulfillment experience for the customer, fulfillment companies can be accessed on-demand or long-term at any preferred location.A shorter distance between source and delivery location: By shortening the distance between the product's source and the customer's location, eCommerce fulfillment centers can ensure speedier order fulfillment. Optimised storage: Businesses can easily store stock goods in areas with the largest volume of orders using ecommerce warehouse fulfillment technologies provided by the service partner.Improving customer satisfaction: Positive feedback from customers about a speedy and flawless delivery process. Businesses may improve brand loyalty and promote repeat purchases by providing a pleasant client experience. Must-Have Features of eCommerce Fulfillment Companies When businesses partner with 3PL fulfillment companies for eCommerce order fulfillment, the following features should be provided with the help of an app integration for better order management: Warehousing: The fulfillment centre should store and manage inventory and process them based on customer orders.Order Picking: When a customer places an order, the fulfillment center should promptly pick up the required order items from the warehouse to process them for delivery.Order Packaging: Once the required items are picked up from the warehouse, the fulfillment centre should work on packing them appropriately to ensure that they arrive undamaged at the customer's location. If the customer has placed multiple orders, they should also work on clubbing all the SKUs to have a combined package created with a single shipping label to deliver it easily.Shipping: Once the order is packed and ready to go, they should have it shipped from the fulfillment centre to the customer's location to ensure a quick delivery. eCommerce fulfillment companies should share real-time tracking details with the seller and the customer for order visibility.Returns management: In case an order is undelivered or is returned by the customer, the same should be processed by the fulfillment centre and accordingly added back into the business's inventory (if the products are undamaged and unused).eCommerce platform and multi-channel integration: Integration with all eCommerce platforms is critical for eCommerce fulfillment software. This ensures that no orders are overlooked, which leads to decreased customer satisfaction.Access to a customer portal: The software of fulfillment companies need to provide a good platform for customers. Customers that order frequently may choose to use a customer portal to alter invoicing and delivery options, track order status, and examine prior orders. This feature also helps detect anomalies, identify frequent returners and other factors that can be looked into to improve logistics and customer satisfaction. Technology-driven 3PLs simplify businesses to integrate their online store with their system. This creates a two-way information flow, allowing business owners to monitor inventory levels in real-time. They also have access to dependable, accurate, and transparent data. Top 10 Fulfillment Companies for Growing eCommerce Business WareIQDHL FulfillmentShipBobDeliverrShipMonkFBA (Fulfilled by Amazon)Falcon FulfillmentRakuten Super LogisticsFedEx FulfillmentRed Stag fulfillment WareIQ Source WareIQ is a category defining, best- in class full-stack eCommerce fulfillment tech platform (with inbuilt inventory planning, order management & shipping system) for modern brands to accelerate online sales/ expedite revenue growth & profits with same/next day delivery. A few of the important features of WareIQ are as follows: Pan-India Fulfillment & Darkstore NetworkPlug & play with no minimumsCompliant with Amazon Seller Flex, Myntra, Flipkart Assured & other marketplacesRegional Sourcing hubs to cut first mile costsIn-house managed warehouses – no outsourcingInventory & Network Planning ExcellenceBest-in-class AI models for sales forecasting & auto-replenishment triggersProduct segmentation according to product type (Regular, Non-Regular, Seasonal etc.) to improve sell-through focusVertically Integrated Fulfillment Tech StackIntegrated with 20+ top marketplaces & D2C platformsIntegration with National, Regional and Hyperlocal couriers, covering 27k+ pin codesOne unified tech stack for OMS & WMSSupply Chain Productivity ApplicationsRTO Shield – 100% RTO protectionBranded Tracking – Create the BEST post-purchase experienceEngage – Alert customers on shipment status through Whatsapp, SMS and EmailCustomer Feedback – Gather feedback, improve customer experience & trustWareIQ RushOffer same-day delivery at no MOQ or distance-based billingJump in revenue conversion up to 30%Near-zero RTO%NDR & COD Verification via WhatsappReduced Cost per Shipment (CPS) DHL Fulfillment Source DHL Supply Chain, a division of Deutsche Post DHL, introduced the India fulfillment network (IFN) to enable businesses to power their e-commerce business models by providing access to omnichannel distribution capabilities across major markets, according to a press statement. Through additional ready-to-use hubs, their fully integrated end-to-end fulfillment solution on a 'pay per usage' basis helps firms de-risk. Some of the features of DHL IFN are: One-view tech platform for processing orders, inventory management, order fulfillment & delivery to the end consumersNext day delivery in over 80 citiesRange of B2B & B2C warehousing servicesSeamless logistics managementInventory optimisation, smoothing and synchronisationIn-plant logistics; just-in-time and Kanban replenishment of raw materials/components to manufacturingVendor-managed inventoryInbound handling, consolidation and global distribution to outstations ShipBob Source ShipBob has no order minimums and aside from Amazon, has the largest network of domestic and international fulfillment centers on our list, allowing it to provide high-level distribution capabilities. ShipBob provides several eCommerce-related services. Businesses can obtain quick access to a variety of web integrations, eCommerce inventory features and advanced filter capabilities. ShipBob, which has been in business since 2014, delivers great customer service and assigns each online business its dedicated account manager. Some features ShipBob has are Affordable pricingB2B fulfillment with EDI complianceItemized billing format for transparencyFDA-certified climate control and handlingFBA prep services Deliverr Source Deliverr is an excellent option for startups, especially if the majority of their customers are located in the United States. Deliverr, like Amazon Prime, offers 2-day shipping across several shopping channels. What sets them apart is their transparent pricing. Sellers may find out exactly how much their estimated spend will be by inputting product information into the cost calculator on their website. Deliverr has some drawbacks, such as the lack of return processing and subscription box kitting. Some of the features include: All-in-one fees include receiving and fulfillmentReal-time inventory and order trackingFree trials for limited SKUsFast-shipping tagsSmart algorithm to allocate inventory across Deliverr's fulfillment warehouse network intelligently ShipMonk Source ShipMonk's platform is tailored to match the business' scalability needed to accommodate growth. But they do not provide batch fulfillment services and require a minimum of $250 in pick and pack fees. ShipMonk has been around since 2014. ShipMonk specialises in B2C eCommerce, subscription boxes, and crowdfunding projects and offers a wide range of fulfillment services. They also provide access to a vast list of integrations from which to choose while assessing the best possibilities for your business. ShipMonk is recognised for its subscription fulfillment services, but that's only a small part of what they do for customers, and their services may be customised to meet their specific needs. Key features include: Amazon seller-fulfilled prime eligibilityOnline billing portalWarehouse automationRobust customisation & branding optionsTax benefits and cost reductions for volume importersNo setup or inventory receiving feesDiscounted shipping ratesClaims managementInternational order processingPhotos of packed orders before they’re shipped FBA (Fulfilled by Amazon)  Source Because of its automatic Prime designation, FBA gives sellers better access to Amazon's over 150 million Prime subscribers. FBA is a good option for Amazon retailers since it handles all customer inquiries, administers returns and refunds, and automates order fulfillment, saving time. However, FBA's pricing and procedures are more complicated than those of many other fulfillment warehouses, particularly when selling large or heavy items, so do your study to avoid paying excessive fees. Its key features are: No order minimumsHandling of all customer inquiries, refunds, and returnsFBA can fulfil non-Amazon ordersUses inventory pooling that groups identical products from different sellers Falcon Fulfillment Source Falcon is one of the leading ecommerce fulfillment service provider specialising in health and wellness and cosmetics fulfillment, and was founded in 2015. Falcon Fulfillment provides straightforward pricing and a simple platform to scale as your company grows. The company presently only covers the United States. Due to the 4,000 minimum monthly order requirement and the lack of overseas Warehouses, Falcon is a good choice for established eCommerce vendors who have their customer base in the US. Another disadvantage is that some integrations necessitate the use of ShipStation. Some of their features include: Live order editingCustom packaging optionsEco-friendly packaging optionsKittingReturns management Rakuten Super Logistics Source Rakuten Super Logistics provides packaging and shipping services and is one of the best eCommerce fulfillment services suited for enterprises. They also assist eCommerce sellers with marketing. As a company that serves enterprises, Rakuten offers personalised pricing quotes and tailors services to meet the needs of the enterprises. Rakuten does not have global fulfillment centers, specialised packaging, or DHL integration, despite being a favoured fulfillment provider for enterprises. Key features of Rakuten include: Tailored services for enterprisesIntegrated marketing services at additional costs1-2 day ground shipping in the United StatesSpeciality fulfillment centersKitting and subscription box services FedEx Fulfillment Source For international delivery and order management, FedEx Fulfillment is the best option. FedEx Fulfillment Services are modular and adaptable, allowing businesses to develop and customise options to meet their specific requirements. In the extremely competitive aftermarket and critical inventory business, FedEx Fulfillment Services offers a strategic advantage. The FedEx Global Distribution Centre (GDC) provides hub-based warehousing for both forward and reverse logistics, with the capacity, environment, and experience to store, organize, and ship orders when it's needed. FedEx, on the other hand, does not offer product-based batch fulfillment, and while there are no setup fees, it does levy account fees when orders fall short of the minimum requirement. Features of FedEx fulfillment are: Global footprintRange of eCommerce integrationsEasy-to-use platformExtensive delivery networkFast shipping and returns management Red Stag fulfillment Source Red Stag can handle a wide range of product orders, but it specialises in packing and shipping larger, heavier items. They have remarkable scalability, allowing them to fulfil the needs of both small and large businesses. Red Stag Fulfillment's extended services provide various elements that eCommerce business owners may make use of to assist them to get products to their intended destinations quickly and efficiently. Red Stag excels at handling complicated shipping requirements and heavy cargo. Key features include Video monitoringExcellent customer supportA pallet delivery systemSame-day shipping and order completion guaranteefulfillment warehouse networkExcellent scalability Costs and Challenges of Partnering with Fulfillment Companies Having an eCommerce fulfillment partner for order fulfillment does not require any upfront capital. While the costs of fulfillment services can vary based on the provider being chosen, most of their revenue comes from long-term storage costs. However, other associated costs include Setup feesWeight ChargesPackaging feesProcessing and Returns costsAccount ManagementCustomer Support costs Additional one-time costs for other things may also be a part of the fulfillment center fees. Examples are order cancellations, SKU labelling, barcoding, payment card processing, marketing inserts, product assembly etc. A few challenges that businesses can experience when partnering with an eCommerce fulfillment centre are Limited inventory of what the business ownsStock replenishments to the fulfillment centreUpfront investment for services like warehousing and distributionBad service from the 3PL partner affecting the business reputation 5 Questions to Ask While Choosing New 3PL Fulfillment Provider You have to consider a bunch of factors while choosing a fulfilment provider. Here are some important questions to ponder before you make your decision: Does the eCommerce fulfillment company have a PAN-India presence? It is your key takeaway in partnering with a 3PL and cannot be compromised. For instance, WareIQ has a network that can cover 90% of cities in India with over a million population for next-day delivery. That’s the kind of presence you should look for. How easy is it to scale? Traditional 3PLs that have vertical integrations face certain limits in this aspect. A decentralised inventory network that WareIQ has, allows us to scale to new demand centres quickly. Does the fulfilment provider have minimum requirements or rigid contract sizes, terms, etc? You will find that most providers would have certain criteria which may not be favourable for all parties and at all times. A good provider must be flexible with client requirements. For example, WareIQ provides the option of micro-fulfilment where you can start with something as small as a single rack. Does the provider give technology-powered value-added services? In today’s data-driven world, analytics on inventory placement and supply chain can be extremely helpful in staying efficient and cost-effective in all our operations. WareIQ is able to provide the same with its in-house software platform. How easy is it to integrate your business into the supply chain of your 3PL partner? When you are shifting to your new partner, you might not want to wait for too long before the end to end flow is set up. A traditional 3PL firm might take from 3 to 6 months for the same. WareIQ is able to onboard new partners within a week! Why WareIQ should be your Preferred Fulfillment Company for eCommerce Business? WareIQ, is a leading provider of full-stack eCommerce fulfillment services for some of the most reputed brands in India. WareIQ offers a full-stack platform for eCommerce companies to enable same-day delivery and next day delivery to customers – an Amazon Prime-like experience but accessible to everyone. The immediate and the most important benefit you can get when you choose WareIQ as your preferred order fulfillment company is the ability to safely deliver your products across the country (including tier 2 and 3 cities) faster than ever before. It will give you the wings needed to provide an Amazon-level service. Beyond this, there are other interesting benefits. Once you hand over the management of logistics to the right 3PL provider like WareIQ, you will be able to make time to focus on other important aspects of your business like brand marketing, launching new products, etc. The job of getting them to your customers is out of your concerns with a trusted partner.WareIQ platform is powered by cutting edge technology that makes it super easy to track and monitor your orders in real-time.Features like smart inventory placement offered by WareIQ can further help your business drive sales on time at high-demand locations. [signup] eCommerce Fulfillment Companies FAQs (Frequently Asked Questions) What is an eCommerce fulfillment company?The component of your eCommerce company that involves operations after receiving an order till the delivery of that order to the end customer is known as eCommerce fulfilment. These include picking, packing, shipping, and delivery of product to the customer's door. What are the different types of Order fulfillment?Order fulfilment is divided into four categories: in-house, outsourced, dropshipping, and hybrid. Why should you outsource fulfillment to 3PL Fulfillment Companies?·        Ready Infrastructure that can handle the ups and downs of your ecommerce operation·        Processing orders efficiently·        Focus on your core expertise to build your ecommerce business.·        Reduce costs of ecommerce delivery·        Get actionable information and best technologies·        Expand your geographic footprint with warehouses across India·        Leverage existing integrations to your advantage What is Fulfilment cost?Fulfillment costs in warehousing are the total of all charges incurred throughout the process of moving merchandise from receiving to distribution. How do we calculate fulfillment cost?Fulfillment cost per order = Total warehouse cost per order - total warehouse costs divided by annual orders shipped.

April 14, 2022

What is a Micro Fulfillment Center? Top 5 Benefits & 5 Challenges of Micro Fulfillment Centers

What is a Micro Fulfillment Center? Top 5 Benefits & 5 Challenges of Micro Fulfillment Centers

In this day and age, where consumers are used to ordering most of their requirements online, a delay in them receiving that order could have dire consequences for the seller. With so much competition in every sector, businesses are pining for getting their products to their customers at a faster rate than their competitors. To accomplish this goal, businesses and online retailers have had to adopt new strategies to ensure that they don’t fall behind. This is why micro fulfillment centers are important as they can bridge the gap between where the order is being shipped from and the customer's doorstep. Read further to understand all the nuances of micro fulfillment, in more detail. What is Micro Fulfillment? Micro fulfillment is a strategy adopted by companies/eCommerce sellers where the fulfillment cycle is made more efficient by setting up small-scale ecommerce warehouses or storage facilities near densely populated areas, thus reducing the time taken from placing the order to delivering it. In this age of consumerism, where same-day delivery has become a norm in some locations, companies such as Amazon, Flipkart, Big Basket, and other eCommerce/retail companies are finding solutions on how to uphold customer expectations, while at the same time, figuring out how to maximise on their own profit margins. This is where micro fulfillment is the solution.  Last-mile delivery incurs the most costs among the different stages of delivery, and is estimated to be between 40-50% of the entire supply chain cost. With the inclusion of micro fulfillment, this cost can be minimised as it reduces the shipping costs from regional/central distribution centers to the local distribution center. [contactus_uth] What is a Micro Fulfillment Center? Micro fulfillment centers are small, fully or semi-automated fulfillment centers situated in close proximity to the end customer and generally covers an area between 3,000 to 10,000 sq. ft. They center can be part of a larger warehouse or can exist as a standalone unit as well. They are also known as dark stores, where the order processing and packing is fully automated with minimal human interaction. A micro fulfillment center usually has limited inventory, lasting for 24-72 hours, and acts as a base for express delivery for  products within a certain pin code or geographical location. To state an example, Flipkart may have a large warehouse in Binola, Haryana of 13 lakh sq. ft., but in order to fulfil express delivery for Saket, it can set up a micro fulfillment center in Saket of just 500 sq. ft., and thus cut down on the 1.5 hours of travel time. This will ensure that same-day delivery can be easily met for those end-users in South Delhi and offers an enhanced customer experience for the end-user. How can Micro Fulfillment Centers Boost Retail Efficiency? With the advent of hyperlocal delivery ecosystems, the aim is to increase efficiency to match the needs and expectations of the end customer. Still, despite automated warehouses and large fulfillment centers, with the latest implementations of picking and sorting technologies, the required efficiency is difficult to achieve.  This is where micro fulfillment centers step in. eCommerce companies will find a boost in retail efficiency post the implementation of micro fulfilment centres due to the following reasons: Improved analytics Companies will gain deeper insights into the purchase patterns of customers within a pin code or a smaller geographical location. Thus, the inventory stored will be more precisely suited to the user's needs and will involve faster order pickups as well as cost-saving from unused inventory. Faster fulfillment Even in a semi-automated state, they help reduce the fulfillment cycle duration because the orders have to be picked from a smaller area and can be done with higher accuracy. The order pick up process reduces from 60 minutes in regional distribution centers to just 6 minutes in micro fulfillment centers. Faster delivery With last-mile delivery carving out a significant portion of an eCommerce company’s revenue, they reduce the delivery time and thus aid in cost-saving. Ease of integration They are much smaller in size, aid in the company’s expansion as they can help reach a larger area and are also much easier to integrate into the existing system of the company’s supply chain. 5 Benefits of Micro Fulfillment Centers vs. Traditional Fulfillment Centers As per the real estate firm CBRE, it was seen that for an eCommerce player to earn $1 billion in sales, it requires 1.25 million sq. ft. of storage space. This added to the fact that the majority of players are aiming for a faster fulfillment cycle, shows that micro fulfillment centers provide a solution to the needs of eCommerce players. Micro fulfillment centers prove how useful they are as compared to traditional fulfillment centers in the following ways: Highly responsive to change in customer demands When the lockdown struck and customers’ demands changed from clothing to groceries, micro fulfillment centers could have adapted to the change in the demands much faster by making space for grocery items and replacing other products. This rapid deployment and shift in resources cannot be matched by a traditional fulfillment center. More customisable products With better insights into the customers’ demands in a certain area, micro fulfillment can stock up on the required inventory that the customers in that area need, and this leads to an optimised, faster and more efficient fulfillment cycle. Improved quality control With a lower order density, it is much easier to ensure that the products being shipped are of the quality demanded and to the correct addresses. Faster delivery time It is common to see commercial vehicles waiting to enter the city limits and ending up in long traffic jams at the city borders. This hassle is saved by micro fulfillment centers being set up close to the end-user, thus reducing the distance and ensuring extremely fast deliveries. Lower operational and set up costs Micro fulfillment centers take much less time to be set up and the operational costs are lower than traditional fulfillment centers, thus increasing the company’s profits.  What are the Best Practices in Micro Fulfillment? Micro fulfillment is a relatively new practice. Thus, eCommerce and other fulfillment companies are striving to ensure that they can fine-tune this to the best of their abilities. The following are some of the best practices that are being followed universally by most, if not all, eCommerce companies: Inventory: Establishing an inventory management system based on the business model, and thus ensuring that the micro fulfillment center is not under or overstocked is essential. Inventory issues at a micro fulfillment center can cause a bullwhip effect going back up to the main distribution center as well.Software: Ensuring the software system for handling the micro fulfillment center can be integrated with that of the distribution center’s Warehouse Management Software and/or the Order Management System.Property Selection: Whether it is building a new store or renovating an existing property, the geographical location and ease of approach must be considered. A cheaper location but with an interrupted power supply will, in the long run, prove to be costlier than a location that might be more expensive but with better civic amenities available. 5 Main Challenges with Micro Fulfillment Centers Micro fulfillment is a solution that can revolutionise the eCommerce industry, but for all the promise and excitement, it must be taken with a pinch of salt. Players, new and old, when expanding using the micro fulfillment route, must keep in point the following challenges and be prepared with contingencies for them: Constant inventory replenishment Be it using the Milk-run route or the EOQ model, micro fulfillment centers, due to their smaller size, will require their inventory to be replenished often, and this means a proactive inventory replenishment system must be in place to handle this. Consumer unpredictability A limited storage capacity can sometimes make it difficult to quickly adapt to a certain trend. For example, an influencer posting about a certain product leads to an overnight trend, and this may lead to unfulfilled orders. Risk of stockouts With a limited inventory of certain SKUs, there is a risk of some products/SKUs facing stockouts during unpredictable high demand changes. Not suitable for all products/SKUs They are not suitable for some larger products which cover more area, and given the limited space available, it will be a choice between which SKU to sacrifice. Order consolidation Customers order multiple grocery items simultaneously and expect all the items to be delivered together. But at the micro fulfillment center, if even a single item is out of stock, it can lead to a delay in the delivery or cancellation of the product by the retailer’s end, both leading to depleted customer satisfaction and mistrust of this system. Top 8 Micro Fulfillment Companies in India Micro fulfillment in India is followed using a relatively hybrid concept. The FMCG sector in India is vastly unorganised, with close to 95% being unorganised. So, rather than only setting up dedicated micro fulfillment centers, many 3PL, eCommerce and fulfillment companies are using the already established infrastructure of these stores as micro fulfillment centers while also setting up their own micro fulfillment centers. While completely automated micro fulfillment centers have not been set up in India yet, many companies dealing in the hyperlocal delivery industry are using this hybrid model of using the existing Kirana stores as a micro fulfillment centers. Below are some of the leading micro fulfillment companies: WareIQFlipkartDunzoSwiggyGrofers/BlinkitBig BasketOla DashShadowfax WareIQ Source WareIQ is a category defining, best- in class full-stack eCommerce fulfillment tech platform (with inbuilt inventory planning, order management & shipping system) for modern brands to accelerate online sales/ expedite revenue growth & profits with same/next day delivery. We not only help you reduce your logistic costs but also your delivery timelines – this could be the game-changer your business needs!  WareIQ offers centralised tech platform for your entire eCommerce operations ML-based prediction engine for efficient warehouse network design & smart inventory placementCentralised platform for core fulfilment & shipping operationsPost-shipping apps for a delightful experience & zero to minimum supply chain leakages Today, over 300 brands have taken charge of their ecommerce logistics & fulfilment with WareIQ to unlock tremendous value in terms of revenue and customer satisfaction. WareIQ Rush is their same-day-delivery platform. Using this platform, WareIQ is aiming to help online sellers offer same day delivery in every major metropolis in India, with a plus 99% fulfillment rate. Sign Up Now with WareIQ RUSH to avail our superior fulfilment tech platform & enhance your online business growth. Flipkart Source One of the original players to bring about this hybrid concept of using Kirana stores as a micro fulfillment centers, this eCommerce giant has opened up micro fulfillment centers and launched the “Flipkart Quick” service to deliver close to 2000 products ranging from grocery to electronics such as smartphones. It now uses its vast network of micro fulfillment centers to provide grocery services across 1800 cities, 23 states, and 10,000 pin codes in India. Dunzo Source Established in 2014, this hyperlocal delivery system caters to 7 cities. Seeing the changing consumer demand due to the lockdown, Dunzo plans to open 300 micro fulfillment centers across 20 cities and keep the top 2,000 SKUs in each center. Their main goal is to provide delivery in under 19 minutes, in every corner of the country. Swiggy Source Swiggy’s Instamart is now available across 18 cities and has achieved the 15-minute delivery service level by opening up multiple micro fulfillment centers in partnership with local Kirana stores. The potential of this service can be realised by understanding Swiggy’s decision to invest $700 million into establishing a micro fulfillment center for hyperlocal deliveries. Grofers/Blinkit Source Grofers, now rebranded as Blinkit, one of the country’s earliest hyperlocal grocery delivery companies, is opening 1000 micro fulfillment centers across India and providing a 15-minute grocery delivery service. With the onset of services like Swiggy Insatmart and Dunzo, Grofers is trying to claim the mantel of india's leading online grocery platform. Big Basket Source Big Basket, with its BB Daily and BB Instant services, provides hyperlocal delivery services by being able to deliver around 90% of the items within two hours. Big Basket was amongst the earliest adopters of the micro fulfillment service. It presently has ten micro fulfillment centers in each metro city and one each in 50 smaller cities. Ola Dash Source Ola is known for its cab service but its up and coming same-day-delivery eCommerce service called Ola Dash, is seeking to up the ante by opening up to 500 micro fulfillment centers across 20 Indian cities. Ola Dash is presently providing a 10 minutes “Store to Door” delivery service across nine cities and across 2,500 SKUs and the micro fulfillment platform is set to expand upon that. Ola is hoping to make a name for itself in the eCommerce space. Shadowfax Source This logistics company provides same-day delivery and courier services and is now being used by retailers to fulfil their online orders. With Shadowfax’s micro fulfillment centers which are actually their delivery and sorting hubs, they provide hyperlocal delivery of products such as groceries and medicines, in a very short amount of time to their customers doorsteps. Conclusion: How You Can Utilize Micro Fulfillment Centers of WareIQ to Offer Same Day Delivery to Customers The Indian eCommerce industry is rapidly progressing towards the hyperlocal fulfillment sector. Zomato recently announced their decision to enter this sector as well, and with multiple other startups also aiming to provide the “10 minute” delivery service, the way forward is through micro fulfillment centers only.  As the pandemic restrictions slacken and people are returning back to the offices, the hassles of coming home and buying groceries will return once again too. This will lead to an increase in the demand for hyperlocal delivery services, and subsequently, the need for micro fulfillment centers across metros and even smaller cities in the country. One such company seeking to provide same day delivery services is WareIQ through their WareIQ RUSH platform. Established in 2019, WareIQ, a Y-combinator backed startup, has rapidly grown to be the leading provider of full-stack eCommerce fulfillment services for some of the most reputed brands in India. WareIQ offers a full-stack platform for eCommerce companies to enable same-day delivery and next day delivery to customers – an Amazon Prime-like experience but accessible to everyone. WareIQ has empowered brands to sell more, sell faster & sell everywhere due to: Access to WareIQ’s strong nationwide network of fulfillment centers & urban dark stores near their customersAccess to all major national & hyperlocal last-mile couriers at discounted rates for making same/next day deliveries possibleEasy integration across multiple online platforms & marketplacesHorizontal marketplaces: Flipkart, Amazon etc.Vertical marketplaces: Nykaa, Myntra etc.D2C platforms: Shopify, Magento, WooCommerce etc.Social commerce platforms: BikayiAccess to a superior centralised tech platform for eCommerce operationsML-based prediction engine for efficient warehouse network design & smart inventory placementCentralised platform for core fulfilment & shipping operationsPost-shipping apps for delightful experience & zero to minimum supply chain leakages ( Branded tracking page with smart marketing placements; Trigger-based updates & smart communication platform) WareIQ has customised offerings for merchants experiencing different order volumes as well as having different delivery speed expectations. WareIQ is probably one of the very few fulfilment tech companies in the world that have same-day delivery service for their customers under their product “WareIQ RUSH”. With world-class WMS functionalities, WareIQ handles the entire range of intricate operations in the eCommerce fulfilment process, ranging from Inbound Operations such as scanning and quality check, through 100% accurate Pick and Pack, to Inventory Management across all channels. WareIQ’s next day delivery and same-day delivery services are helping eCommerce businesses set new standards with respect to setting customer expectations and fulfilling them with high efficacy. At the same time, WareIQ customers realise significant cost savings and wider reach due to better negotiations with shipping partners, strategically placed warehouses, economies of scale and scope in warehousing and data-driven decision making. [signup] Micro Fulfillment Center FAQs (Frequently Asked Questions) What is the process of micro-fulfillment?Micro-fulfillment is a strategy for improving delivery times by locating small-scale warehousing operations in highly populated urban areas. Does WareIQ provide micro fulfillment services or have micro fulfillment centers?Yes, WareIQ provides micro fulfillment and has dozens of micro fulfillment centers & dark stores across the country which helps in uniform distribution of inventory across India closer to the customers. How much does a micro fulfillment center cost?To fulfill orders through micro fulfillment centers, it costs around 5$ per order. What is the drawback of micro warehousing and micro fulfillment center?• Requires constant inventory replenishment• Depends on irregular consumer demands• Increased risk of stockouts• Depends on customer locations• Not feasible for all SKU types Is micro fulfillment part of last mile delivery service?Micro fulfillment warehouse is an integral part of last- mile delivery service because it is generally the last node before the order gets delivered to the end customer. Is micro warehousing the future of ecommerce?Certainly yes, because same day and next day delivery at a minimal cost is the future of ecommerce and micro warehousing will play a vital role in the same. Is micro-fulfillment the next big thing for retailers in malls and restaurants?Micro-Fulfillment is absolutely the next big thing for Mall Retailers, and Restaurants. E-commerce companies and merchants can benefit from micro-fulfillment centers to strengthen their fulfillment strategies. Because they are closer to their clients, they can minimize lead times and turnaround times, allowing them to meet increasing Service Level Agreements.

April 13, 2022

Top 7 3PL Fulfillment Companies to Manage Logistics of eCommerce Sellers in India in 2022

Top 7 3PL Fulfillment Companies to Manage Logistics of eCommerce Sellers in India in 2022

ECommerce in India is booming and correspondingly, so is the 3PL fulfillment industry. Different agencies have shown that the demand for third party fulfillment companies is bound to grow steadily. Technavio, a UK-based research firm, has predicted the industry to grow at a CAGR of 8% and by $10.74 Billion between 2021 - 2025. Similarly, Mordor Intelligence has predicted a CAGR of 11% for a similar period. This growth is fuelled by sectors such as eCommerce, FMCG, manufacturing and retail.  Yet, not many sellers are aware of the advantages, features and services of 3PL fulfillment companies. So here are a few points to help sellers get a better understanding of this industry and how a symbiotic relationship can be established between eCommerce and 3PL fulfillment companies.  What are Third Party Fulfillment Companies? Once the seller confirms the order, the order fulfillment cycle can either be outsourced or executed in-house and this is where the seller usually approaches a 3PL fulfillment company.  These companies provide logistics, inventory management, warehouse management, packaging services and other aspects of the fulfillment cycle for either a specific portion or the entire supply chain operation. This helps sellers maintain an asset-light and non-capital intensive business model, thus increasing their liquid capital and allowing the seller to focus on improving their business while the 3PL fulfillment companies improve the supply chain efficiency. [contactus_gynoveda] Why is Logistics a Headache for eCommerce Players in India? India, a country with diverse geographical features, cultural practices and infrastructural progress, is bound to present logistical challenges to eCommerce players. Some of the predominant issues being faced are: Reliance on roads for freight transport With transportation by roads being the preferred means of freight movement for eCommerce players, two dominant issues, as highlighted by a report issued by the consulting firm McKinsey and the Indian Institute of Logistics, are:  India’s over-strained highwaysAcute shortage of drivers Lack of internet connectivity and digitisation With low internet penetration, stages of the logistical segment remain constrained, due to the lack of technological infrastructure in certain areas. The sellers do not have access to adequate transportation facilities. With some of the older players in the industry being slow to digitalise, stages of the logistical network undergo significant delays as there is an information delay between the transportation service and the reseller. Safety concerns Deteriorated law and order situations in some regions of the country lead to pilferage, theft or even hijacking of the cargo, leading to additional expenses and loss of inventory and time.  Pay-On-Delivery is the primary method of payment With “Cash-on-Delivery” (COD) being the most preferred means of payment by the end customer, additional time is spent on cash collection and handling by the last-mile delivery personnel. High number of returns Though this is a global trend, the eCommerce players in India consistently witness a higher number of returns. This causes the logistical players to ensure a reverse logistical flow at no additional cost to the end customer. Inconsistency in postal codes and incorrect delivery locations Despite being one of the largest postal systems in the world, there can be issues with the postal code of the end-user, leading to the last-mile delivery personnel having to call and confirm with the end customer. Many infrequent or first-time eCommerce users tend to make errors in inputting their addresses, leading to subsequent issues. How can 3PL Fulfillment Companies Help with Logistics for eCommerce Businesses? A seller might have the product of the century and it might be the next big revolution in the tech sector. But the harsh reality is that it would all be worthless if the seller is unable to deliver the product to the customer’s doorstep without incurring significant costs. This is where 3PL fulfillment companies step in to cater to the following essential needs of the seller, which are: Being cost-effective By simply using Economies of Scale, 3PL fulfillment companies handle multiple sellers and, thus, manage to distribute the costs of transportation among many parties. This allows the individual seller to incur significantly lower costs. The seller can also maintain an asset-light model without investing capital in infrastructures such as warehouses and trucks. Offering greater coverage Third-party fulfillment companies have established logistical networks to provide services to sellers. An individual seller may not be able to deliver a product to a customer in some location, but with established resources of third party fulfillment companies, such as existing warehouses and supply chains, these companies can not only fulfil the seller’s needs but also a strategic location. Offering faster delivery time In this era of same day / next day delivery needs, 3PL fulfillment companies, with their warehouse network, trained staff and advanced technology, meet the service levels promised by sellers and can help smaller sellers compete with their competitors who may be the bigger players in the industry. Taking advantage of scalability Demand undergoes a cyclic trend, and this trend varies weekly and monthly. Thus, to provide a cost-effective way for sellers to meet the varying demand of customers during the entire year, third party fulfillment companies provide sellers with flexibility and scalability to handle the variation in demand.  Thus, 3PL eCommerce fulfillment companies can help eCommerce sellers by offering a better consumer satisfaction level, overall. Customers receive their orders on time or faster, irrespective of their geographical location and without additional shipping charges; all of these factors lead to a heightened level of customer satisfaction. What are the Typical Offerings of 3PL Fullfillment Companies? Third-party fulfillment companies strive toward offering an end-to-end solution to eCommerce companies, and all 3PL fulfillment companies provide the following services: Inventory managementLogistics solutions (First mile to last-mile delivery)Warehouse managementFreight forwardingFinancial solutions for freight forwarding such as letters of credit How to Select the Right 3PL Fulfillment Company for Your eCommerce Business? Probably one of the most important decisions a seller will have to take is to decide which third party fulfillment company to choose for their products. To help such sellers out, here are some questions they must ask. This shall aid them in choosing the best 3PL fulfillment company for their requirements. How technologically sophisticated are third party fulfillment company?The world is advancing rapidly and so is the logistics sector. In this era of live tracking and same day / next day delivery, a seller needs a third party fulfillment company that can keep a seller informed and ahead of their competition.Can the 3PL fulfillment company match your growth?If an innovative product does not manage to reach its target customer sitting halfway across the country, or the reach is slower, and a competitor picks up on the idea and launches a similar product with a broader and faster reach, it will be game over for the seller.Is the third-party fulfillment company financially strong?In an asset-heavy industry such as the logistics sector, it is vital for any seller to ensure their 3PL fulfillment company is financially strong, especially during unaccounted disruptions and emergencies.How deep is the third party fulfillment company’s talent & How well are they ready for adverse situations?It is crucial to understand the depth of the third-party fulfillment company’s experience pool because it shows how well they understand the industry and how good their contingency measures are. Which are the Top 7 Third-Party Fulfillment Companies? India is booming with all the third party fulfillment companies on offer, all competing to be the most prized and trusted by sellers and end customers alike. With a booming eCommerce sector and, subsequently, the 3PL fulfillment sector, there are many competitors. But here are 7 of the top 3PL fulfillment companies for small/medium business or large businesses in India. WareIQDelhivery eCommerce LogisticsBlue Dart LogisticsEkart LogisticsShadowfaxMahindra Logistics LtdXpressBees Logistics Each company has been mentioned along with some of its services or features which act as a differentiating factor against the other players. WareIQ Source Established in 2019, WareIQ, a Y-combinator backed startup, has rapidly grown to be the leading provider of full-stack eCommerce fulfilment tech solutions for some of the most reputed brands in India. WareIQ offers a full-stack platform for eCommerce companies to enable same-day delivery and next day delivery to customers – an Amazon Prime-like experience but accessible to everyone.  WareIQ has empowered brands to sell more, sell faster & sell everywhere due to: Access to WareIQ’s strong nationwide network of fulfilment centres & urban dark stores near their customersAccess to all major national & hyperlocal last-mile couriers at discounted rates for making same/next day deliveries possibleEasy integration across multiple online platforms & marketplacesHorizontal marketplaces: Flipkart, Amazon etc.Vertical marketplaces: Nykaa, Myntra etc.D2C platforms: Shopify, Magento, WooCommerce etc.Social commerce platforms: BikayiAccess to a superior centralised tech platform for eCommerce operationsML-based prediction engine for efficient warehouse network design & smart inventory placementCentralised platform for core fulfilment & shipping operationsPost-shipping apps for delightful experience & zero to minimum supply chain leakages (Branded tracking page with smart marketing placements; Trigger-based updates & smart communication platform) WareIQ has customised offerings for merchants experiencing different order volumes as well as having different delivery speed expectations. WareIQ is probably one of the very few fulfilment tech companies in the world that have same-day delivery service for their customers under their product “WareIQ RUSH”. With world-class WMS functionalities, WareIQ handles the entire range of intricate operations in the eCommerce fulfilment process, ranging from Inbound Operations such as scanning and quality check, through 100% accurate Pick and Pack, to Inventory Management across all channels. WareIQ’s next day delivery and same-day delivery services are helping eCommerce businesses set new standards with respect to setting customer expectations and fulfilling them with high efficacy. At the same time, WareIQ customers realise significant cost savings and wider reach due to better negotiations with shipping partners, strategically placed warehouses, economies of scale and scope in ecommerce warehousing and data-driven decision making. WareIQ’s WMS, a centralised tech platform helps to better manage undelivered orders by reducing NDR processing time by 12 hours – a multifunctional NDR dashboard helps to track and take immediate action for undelivered orders in real time, thereby reducing RTO by up to 10%. Automatic replenishment recommendations and easy purchase order creation capabilities on the WareIQ platform further empower eCommerce companies to leverage all possible ways of increasing their ROI. 300+ brands, such as The Man Company, Future Group, Kama Ayurveda and Wingreens Farms, have trusted WareIQ as a reliable partner in their growth journeys. No minimum order quantity requirements make it suitable even for eCommerce firms having low order quantities to take advantage of the latest trends such as next day delivery and same day delivery. The onboarding process is simple, convenient and less time consuming, while the pricing policy is clear and transparent. WareIQ also undertakes strict safety precautions at its warehouses and complete ownership of the operations, thereby minimising the risk exposure of WareIQ customers. Delhivery eCommerce Logistics Source Delhivery, since its inception, has successfully fulfilled over 1 billion orders across India. Their aim is to build an efficient operations model for business, through a combination of world-class infrastructure, cutting-edge engineering and technology capabilities and logistics operations of the highest quality. It is one of India’s largest and most popular 3PL fulfillment companies that is also homegrown. It offers end-to-end fulfillment solutions.It serves over 17,000 pin codes and 175 cities.It offers features such as sending tracking details to customers through SMS.It provides same-day/next-day delivery options.It provides multiple payment options at the time of delivery. Blue Dart Logistics Source Blue Dart is a prominent transportation and distribution company that utilises air as its primary source of transport, in South Asia. It offers delivery and logistics services to 35,000 plus locations in India. A part of the DPDHL Group (DHL Express, DHL Global Forwarding & DHL Supply Chain), Blue Dart has access to the largest global logistics network that includes more than 220 countries and offers a wide range of facilities, such as air express, freight forwarding, supply chain solutions and customs clearance. It has an unparalleled logistical network spanning over 220 countries and is one of the largest third-party fulfillment companies in the world.It caters to 35000 locations within India with forward and return logistical network.It has experience and expertise in regulatory and customs operations.It has as a net service level of 99.96%. Ekart Logistics Source Ekart Logistics is one of India's premier logistics and distribution companies. Commencing operations in 2009 as Flipkart’s in-house supply chain subsidiary, Ekart became a household name when it came to metrics such as customer experience, punctual delivery and management processes. They offer complete end-to-end fulfilment services. It was originally created to handle Flipkart’s fulfillment but now caters to many other sellers.It is one of the more popular 3PL fulfillment companies in India because of their low rates and express delivery options.It has same-day delivery available in 13 cities and next-day delivery available in 50 cities across India.It provides end-to-end fulfillment solutions.It provides real-time data for sellers to ensure their service level promises are being adhered to. Shadowfax Source Shadowfax was founded in Bangalore in 2015 and offers delivery and fulfillment services that are centred around a technology-based platform and hyperlocal delivery. The company has emerged as India's largest hyperlocal delivery service and offers on-demand hyperlocal delivery services with analytical platforms to track the entire process. It serves over 7000 pin codes and 500+ cities.It provides marketplace and warehouse pickups.It offers low-cost hyperlocal delivery.It provides express contactless delivery with multiple doorstep payment options. Mahindra Logistics Ltd Source Mahindra Logistics Limited is a branch of Mahindra, a name that most people will be familiar with as a major player in the automotive industry. A logistics and distribution company that has a significant presence across India, its primary offerings include technology-focused logistics solutions and distribution facilities, especially in rural areas. It is part of a reputed conglomerate company.It has India’s largest warehousing facility at a single location.It serves over 400 clients.It focuses on sustainability and, thus, has introduced Electronic Vehicles in their last-mile delivery. XpressBees Logistics Source XpressBees Logistics was formed in 2015 in Pune, Maharashtra. They have emerged as one of India's most rapidly growing companies in the logistics service sector. They offer a end-to-end supply and distribution services. It caters to the end-to-end fulfillment needs of sellers.It covers 13000+ pin codes, 100+ hubs and service centres.They are seasoned professionals, providing tech-based solutions.It has state-of-the-art logistics centres spread across the country.It provides 3PL fulfillment for products ranging from chemicals to heavy items like machinery. Common Misconceptions Regarding 3PL Fulfillment Companies Despite there being multiple players in the market and many of them known to sellers and the general public alike for many decades, there are still a few misconceptions that exist regarding third party fulfillment companies. Here, we shall address them so as to clear them out and leave no room for doubt in the minds of sellers. 3PL fulfillment companies are expensive to outsource toThird-party fulfillment companies use economies of scale to even out the costs among the many sellers and, thus, help to reduce the financial burden from the sellers’ shoulders. They reduce the recurring costs and capital expenditure that the seller would otherwise have to invest in.3PL fulfillment companies are not for SMEs but MNCsOn the contrary, MNCs have realised the cost-effectiveness of third party fulfillment companies and so have the small and medium sized businesses who previously assumed third-party fulfillment companies to be too costly.3PL fulfillment companies only handle bulk volume ordersMany third fulfillment companies do not have a minimum order quantity because they club orders of different sellers who reside in a specific location and, thus, manage to reduce the logistics costs.3PL fulfillment companies take away control from the sellerThird party fulfillment companies are extremely tech and data-driven, thus, providing numerous reports that provide sellers with better insights and knowledge. This gives the sellers more control over their products as they can understand where and how much their product is selling. Conclusion The product is the seller’s pride and joy and every seller wants that their hard work, investment and ambitions, which take the shape of the product they are selling, reach the end customer as promised. So be it an FMCG, MNC or someone who is working out of their flat, the requirement is the same and that is where 3PL fulfillment companies provide a common platform where every seller stands to gain by being part of a larger ecosystem. With the above points that highlight the features and also the common misconceptions about 3PL fulfillment companies, sellers can now make a more informed decision about their choice of a third party fulfillment company that will help the seller climb the ladder of success. We hope you found this article interesting. We recommend using WareIQ for all your third party fulfillment requirements. WareIQ is a category-defining, best- in class full-stack eCommerce fulfillment tech platform (with inbuilt inventory planning, order management & ecommerce shipping system) for modern brands to accelerate online sales/ expedite revenue growth & profits with same/next day delivery. We not only help you reduce your logistic costs but also your delivery timelines – this could be the game-changer your business needs!  WareIQ offers centralised tech platform for your entire eCommerce operations ML-based prediction engine for efficient warehouse network design & smart inventory placementCentralised platform for core fulfilment & shipping operationsPost-shipping apps for a delightful experience & zero to minimum supply chain leakages [signup] 3PL Fulfillment Companies FAQs (Frequently Asked Questions) What is the difference between 3PL and fulfillment?They may seem the same, but they are different.  The main difference between 3PL and full-service fulfillment is that fulfillment provides a dedicated team to provide ongoing flexible solutions and customer support, a range of marketing resources along with picking  and packing, labeling, order processing, customer relations and managing returns. What is a third-party fulfillment service?The outsourcing of ecommerce logistics procedures, such as warehousing, picking and packing items, inventory management, shipping orders, and managing refunds, is known as third-party fulfillment. Which are the top 3PL fulfillment companies for eCommerce businesses in India?• WareIQ• Delhivery eCommerce Logistics• Blue Dart Logistics• Ekart Logistics• Shadowfax• Mahindra Logistics Ltd• XpressBees Logistics How are 4PL Companies different from 3PL?A 4PL company performs all of the functions of a 3PL company, and a lot more too. In addition to functions of 3Pl, a 4PL company handles resources, technology, and infrastructure.  They may even monitor external 3PLs and assist them in improving their performance for the benefit of the ecommerce retailer. Is Amazon a 3PL company No, Amazon doesn’t label itself as a 3PL company but many of its features are similar to what 3PL companies offer. Why should businesses opt for 3PL?• Cost savings for sellers• Professional Services and Knowledge• Business Expertise• Inventory management What Are the Elements of Logistics with 3PL Providers?There are a wide and varied range of elements of logistics, they range from managing the inventory to making sure the products get to the customers quickly and efficiently. To name, these are some of the main elements of logistics:• Warehousing• Regular storage/cold storage• Supply chain management• Transportation• Materials handling• Distribution• Shipping and receiving• Customer service• Reverse Logistics

April 10, 2022

10 Best eCommerce Fulfillment Services in India in 2022

10 Best eCommerce Fulfillment Services in India in 2022

With the eCommerce boom occurring across India over the last few years, consumer preferences have rapidly changed and this has led to the requirement for eCommerce businesses to choose a reliable partner from among the best eCommerce Fulfillment Services India in 2022. Indian customers, especially during the pandemic lockdowns, have gotten a taste of express delivery or same day deliveries and compare companies based on how fast either can deliver the same product. In this era of 10-minute delivery, the customers may debate the necessity of such services. But what needs not to be debated is the fact that not upgrading to meet the expectations of the customers can lead to lost ground to the competition. This is where eCommerce fulfillment companies step in. Armed with their massive infrastructure, not just warehouses and established logistics networks but also the latest software platforms, the best eCommerce fulfilment services in India ensure the products reach their desired destination and in the promised time, thus ensuring the highest levels of customer satisfaction. What are eCommerce Fulfillment Companies?  eCommerce fulfillment is the part of the customer experience that takes place once the order is placed and is perhaps the most integral aspect of any eCommerce company’s operation.  The fulfilment cycle involves receiving the order, packaging, order management, storage, sorting, transportation, inventory management, post-order tracking, and returns (reverse supply chain). Thus as seen by all that encompasses the fulfilment cycle, we can understand how it is the backbone of the entire eCommerce industry. Much like a 3PL logistics service provider, eCommerce fulfilment companies and fulfillment centers cater to the many logistical requirements of the sellers, especially in this ever-changing and rapid delivery expectation environment. Imagine a business run out of a flat or a garage. (Very relatable to some!) Receiving the order, packing it, transporting it or shipping it through a courier are all handled solely by a person. Now scale it up and replace the person with a company. That is what an eCommerce fulfilment company does. [contactus_gynoveda] What Services Do the Best eCommerce Fulfillment Services Provider Offer? With eCommerce growing in India at unprecedented rates, with numbers projected at a growth of 57% in online grocery sales and 31% growth in online retail sales by IBEF (Indian Brand Equity Foundation), the need for eCommerce fulfilment companies is now more than ever. But what differentiates the best ecommerce fulfilment companies in India from the others is the presence of the following services/features: Shipping Speeds - Same Day and Next Day Deliveries With next day and even same-day delivery becoming the norm, it is imperative that the best fulfilment company you choose can deliver on their promises, quite literally. According to a survey by Dropoff, 53% of the customers have cancelled their order because of a slower than expected delivery time. Such cancelled orders can prove to be quite a bane for many companies. Warehousing The best fulfilment companies in India for large business or small business share the same service promise to you, what you have promised to your customer. Upholding your service promise is the prime responsibility. Ensuring timely delivery depends highly on the nationwide presence of warehouses, thus reducing the last mile delivery pains and ensuring the middle mile delivery is faster and more cost-effective to you. The Fulfilment Software The on-ground capabilities of a fulfilment company are just not enough. What matters is also the fulfilment software given that everyone from the management team to the fulfillment warehouse staff shall be dealing with this. As sellers tend to use different tools and platforms for different processes, it is vital to ensure the software used by the fulfilment company is easy to implement and can integrate with other platforms and tools. The best fulfilment companies provide dashboards with intuitive business intelligence and easy to use user interfaces. Returns Management With about 1/3rd of orders being returned, the 3PL fulfilment company of your choice must also cater to the reverse supply chain. Handling returns and ensuring the cause of return is resolved by ensuring the package reaches back to the seller differentiates the best fulfilment companies in India from others in the market. Costs In the end, it is all about money. It is not about being the cheapest, but which eCommerce fulfilment company provides you with the best return on your investment, best logistics cost and more by providing the best value for the money. This involves the ability to scale up and down as the demand grows or subsides the shopping cycle weekly or monthly and even on an hourly basis. The sellers value the variety and customisations in pricing plans because it gives them the flexibility and choice they desire. Transparency The ability to track and monitor one’s shipments is highly valued by all customers, be it in the B2C or B2B segment. It prevents customers from unnecessary mental hassle and uncertainty about their package. This transparency and living up to the service promise brings back customers to the sellers. Thus, the best eCommerce fulfilment companies ensure the customers/sellers have complete transparency during the fulfilment process. How Can eCommerce Fulfilment Companies Boost Your Online Revenue? The best fulfilment companies in India ensure that your product reaches your customer no matter where they are located, be it in Ahmedabad or Abohar. With next day or two-day delivery being the new level of expectations amongst consumers, ensuring your product reaches the consumer before your competitors’ is what must be followed. However, heavy capital expenditure on numerous warehousing facilities, investment in robotic product handling, rapid order processing and packing and lack of transport infrastructure in remote locations are few of the challenges to this micro fulfilment revolution. Hence the micro fulfilment model by eCommerce fulfilment services is fast evolving to provide a more customised experience for eCommerce sellers with same day delivery and next day delivery offerings. Top 5 Challenges Faced by eCommerce Fulfilment Companies in India eCommerce fulfilment companies have to deal with multiple parties and stakeholders, and thus this compounds the problems faced; added to that is the uncertainty factor, especially that of the unexpected. Such is the impact of these events: a term in shipping that goes “AGWWP (All goes well, weather permitting)”! The following are some of the challenges faced by eCommerce fulfilment companies and of which sellers should be wary: Returns: With a high number of returns, companies require a robust return supply chain to ensure the product is picked up from the customer on time and is returned to the seller without any damages. It involves additional capital expenditure on maintaining two supply chains, even though some aspects are interlinked. Information inaccuracy: From wrong addresses to a wrong contact number, these issues are all realised in the last mile delivery, and by then, it is too late to take any corrective action. This information inaccuracy can occur at any stage, be it by the customer, wrongly printed by the seller or improperly handled by the fulfilment centre.Exceptions: Natural Disasters to a massive container ship blocking the Suez Canal, these exceptions occur pretty often, ironically. Despite the best preparations by the best eCommerce fulfilment companies, there is sometimes no getting around such situations which eventually leads to delays or damages. Delays during pre-shipping: In some supply chains where the Push-Pull boundary is extremely high up in the chain, often seen with customisable products, delays during the pre-shipping stage, caused by processing and producing the order, add added pressure onto the fulfilment company to fulfil the order within the promised time. Inventory Management issues: Inventory Management is every seller’s most common issue, be it choosing between the Newsvendor Model, the Economic Order Quantity (EOQ), the Continuous Review (ROP) or the Periodic Review (FOI) and lack of appropriate forecasting leads to significant inventory management issues at the beginning of the supply chain which travel down eventually causing the Bullwhip Effect. How to Choose the Best eCommerce Fulfillment Services in India? How do you choose who should be your fulfilment provider? This is an essential question as the growth of one’s business depends entirely on how effective the service provider is. Thus, the following points shall be able to help one choose the best ecommerce fulfillment service provider. Shipping speed A fulfilment company that is capable of beating your competitors is what is essential to prevent customers from being pushed away. Warehouse location Location, Location, Location! The strategic presence of the warehouses is critical to the supply chain and forms the balance between costs and speed. Shares same ideologies Choose a fulfilment company that shares the same ideology as your company, for, e.g., If you own an organic produce company, then choosing an eCommerce fulfilment company that has no Green Policy or is not taking steps to reduce their carbon footprint could be taken highly negatively by your customer base. Order fulfilment software A cross-platform and easily integrated software that is adaptable and driven by a well-programmed ML-based prediction engine to help the companies understand the trends and prepare for them better. Scalability To handle the ups and downs of the demand cycle without adversely impacting the customers and the sellers. Customer Support Customer support that is efficient and quick to resolve issues. Packaging and Branding Providing that personal touch to the packaging can go a long way in creating the impression one needs in the customers’ eyes. All fulfilment companies provide packaging services, but only the best fulfilment companies go the extra step to ensure special packaging for special products. Certifications Never compromise on quality, and a good check of that is the company's qualifications. Transparency and visibility The best fulfilment companies ensure that the sellers have the transparency they are entitled to. The sellers and end customers alike have complete visibility of where the package is and are intimated of any discrepancies or issues.  Which are the Best eCommerce Fulfillment Services in India? WareIQShipwayShopify Fulfilment ServicesDHL eCommerce FulfilmentDelhiveryFlipkart FulfillmentFulfillment by Amazon (FBA)EshopboxShipDelightPickrr Plus The Indian eCommerce Marketplace shows no signs of slowing down and will not for a long time to come. Thus, one must understand who are the key and best players in the market and decide on which of these best fulfilment companies for eCommerce & D2C players in India should approach to grow their business in: WareIQ Source Established in 2019, WareIQ, a Y-combinator backed startup, has rapidly grown to be the leading provider of full-stack eCommerce fulfilment tech solutions for some of the most reputed brands in India. WareIQ offers a full-stack platform for eCommerce companies to enable same day delivery and next day delivery to customers – an Amazon Prime-like experience but accessible to everyone.  7 Benefits of choosing WareIQ for eCommerce fulfillment services are mentioned below: Maximize share of stock eligible for same/next day delivery using decentralised fulfillmentDecrease inventory by 40% and drive revenue by 10% with 80%+ regional utilisation using WareIQ Inventory & Network plannerIncrease item availability to 99%+ through efficient inventory managementGrow your business by 3x in a year by leveraging WareIQ solution – fulfilment infrastructure, Inventorymanagement capabilities and Full-stack technology platformRTO Prediction & insurance through RTO ShieldCreate the best post-purchase experience using AppstoreSame day delivery using WareIQ Rush, leading to higher customer satisfaction, reduced cost & near zero RTO% No minimum order quantity requirements make it suitable even for eCommerce firms having low order quantities to take advantage of the latest trends such as next day delivery and same day delivery. The onboarding process is simple, convenient and less time consuming, while the pricing policy is clear and transparent. WareIQ also undertakes strict safety precautions at its warehouses and complete ownership of the operations, thereby minimising the risk exposure of WareIQ customers. Shipway Source Shipway is a newcomer that specialises in offering dependable and affordable shipping services to eCommerce businesses. This eCommerce courier services provider allows you to focus on business operations, ensuring that your customers receive the finest shopping experience. Services offered by Shipway are listed below: Has already partnered with 30+ eCommerce couriers. Currently provides an end-to-end shipping automation solution for fulfillment and logistics to over 12,000 eCommerce retailers.Pan India warehouses and fulfilment centres Shopify Fulfilment Services Source The Indian arm of this Canadian company offers end-to-end fulfilment solutions for eCommerce companies. The services provided by them are as follows: 90 day trial periodInventory Management: Recommendations for inventory storageSame-day fulfilment: Orders received by 1600 Hrs are shipped on the same dayOmnichannel capability: Caters to eCommerce stores and orders from social networking platforms.Pricing: $79 / month for the standard module. DHL eCommerce Fulfilment Source The known international courier service has been present in India since 1979 and has an established national network of warehouses and last-mile delivery. The services provided by DHL are: Warehousing: Pan India warehousesInventory Management: A fulfilment portal with access to inventory levels and snapshots/reports.International Deliveries:  For sellers with a significant chunk of cross border sales.Minimum Orders: Country-specific minimum orders per day Delhivery Source Established in 2011 and entered the Unicorn club of India, this eCommerce Fulfilment company has upgraded warehouses to provide end-to-end fulfilment solutions. Warehousing: 75 fulfilment centres across India and integrated with courier partners for last-mile delivery.Inventory Management: Have a proprietary WMS and provide inventory management services.Separate channels for B2B and B2C customers. Flipkart Fulfillment Source Flipkart requires no introduction, but few know about the fulfilment services they offer. These services include: Fulfilment centre spaceFaster delivery of productsQuality check by Flipkart expertsPackaging that will delight the end customersFlipkart Assured badgeSeamless order processingInventory placed across multiple fulfilment centres Fulfillment by Amazon (FBA) Source The pioneer of eCommerce fulfilment, this heavy giant has set the industry standard for fulfilment services. Though many eCommerce companies have benefited from Amazon’s same day/next day delivery, those with a less regular rate of orders tend to suffer. Additionally, the same day/ next day delivery is available only for registered vendors. Attributes of Amazon’s fulfilment services are below: 60 fulfilment centres across 15 states in IndiaMarket access to MSME, craftsmen and artisansAmazon’s A-to-Z GuaranteeThree months trial periodDashboard with up-to-date technologies for tracking. Eshopbox Source This Gurugram based company was set up in 2015, focusing on end-to-end eCommerce fulfilment. It focuses on helping pure-play digital sellers and D2C companies handle and solve inventory, warehousing and logistical issues. The following are some services and features of Eshopbox: Customers use web-based software called “Eshopbox Workspace.”A nationwide network of warehouses with tie-ups with regional carriers.The software can integrate with major players like Amazon, Flipkart, etc.Additional offerings for D2C customers on specific websites.Monthly subscription fee starts at INR 15,000. ShipDelight Source ShipDelight has over 55 years of consolidated experience in the shipping and distribution industry. The founders of ShipDelight have supreme knowledge about how to solve the many problems related to order fulfillment and seek to fully integrate the requirements of eCommerce retailers and the logistics and fulfillment services that are provided by the company. Services offered by ShipDelight are listed below: Services more than 26,000 in the country.Offers services such as order management, branded tracking, shipping automation etc.Provides same and next day delivery.Offers the lowest rates in the industry at ₹25 per 0.5 kgs of inventory shipped. Pickrr Plus Source Pickrr was founded in 2015 with a vision to make shipping simple and seamless for businesses across the globe. Pickrr has started end-to-end ecommerce warehouse fulfillment services under the brand name - Pickrr Plus Fulfilment. Some of the Pickrr Plus’s notable features include: 24-48 hour delivery to the customerZero weight discrepancyUp to 5% reduction in RTONo capital investment in the warehouse Read our blog on Pickrr vs Shiprocket vs WareIQ to understand how WareIQ offers the best fulfillment platform among the 3. Conclusion Now that you have looked at the best ecommerce fulfillment services in India and discussed some common problems with eCommerce fulfillment companies, you can well comprehend why it is crucial for you to make the right choice when selecting the eCommerce fulfillment services for your business. When Should you Consider Changing your Fulfilment Provider? There are a lot of things that can hold you back when it comes to fulfilment providers. Here are some of the prominent signs that are an immediate red flag. The cost of your logistics is rising but not your profits. Your inventory is not in the right place at the right time to cater to the increasingly distributed demands of your customers.You are repeatedly failing to make those deliveries on the committed timelines.You see a rise in cancellations and return of orders.The customer reviews and ratings are plummeting. Remember that these ratings are heavily influenced by how the product is delivered to them by your 3PL partner.You are planning to scale your business to new cities but facing challenges in the same.You seem to miss out on the latest technologies and order tracking/reporting software that can collect key metrics and optimize your supply chain. All these observations are a direct result of how your 3PL provider manages your logistics. Once you notice that things are not working as expected, it is time to change your strategy and look for a new partner. So, it is best to trust WareIQ for the best eCommerce fulfillment services in India. WareIQ is one of India’s leading eCommerce fulfillment companies that uses an advanced technology platform to enhance the eCommerce experience of multiple online sellers. We have a fully-fledged, well-designed and intuitive app store that consists of a vast variety of downloadable apps that enhance the productivity of different eCommerce services, depending on the requirements of each retailer. A few of the features that the apps have are listed below: Post-Purchase Notifications Retailers can send engaging notifications through email, SMS and Whatsapp to keep their customers informed about their order status until it is delivered to their doorstep. Customisable Email Editor With our custom email editor, sellers can tailor every email according to their preferences, circumstances and content. Just like any other text editor, you can edit the text, font, colour, size and much more. Real-Time Updates Customers automatically receive updates about their order in real-time, such as when an order is onto a new phase of the fulfillment process or if and when any delay or issue arises, so that customers are not left wondering about where their order is. Incentivise Return Customers Businesses can encourage customers to return through customised product suggestions, either based on their previous orders through AI-based predictions or manually, such as when there is a product promotion running and the company wants to increase its visibility. Optimise After-Sales Interaction We offer retailers the ability to access customizable email and workflow templates, that can be automated based on multiple trigger factors. We also offer multi-lingual support for email communication. Branded Tracking Pages We offer highly customisable branded tracking pages that can be inserted with product suggestions, a description of the company and its goals, links to social media pages and much more. This encourages customers to spend more time on the page and can even lead to additional sales. Order Analytics We record a vast array of order analytics that can be analysed to identify which processes and interactions are successful, so they can be maintained and which aren’t, so they can be improved and streamlined. Best Ecommerce Fulfillment Services India FAQs (Frequently Asked Questions) What is an eCommerce fulfillment service?Ecommerce fulfillment refers to the process of getting a customer's order delivered once they place it online. Receiving and storing goods, processing orders, picking items, packing boxes, and finally shipping them to the customer  are all part of this supply chain. What is the approximate cost of a fulfillment service?According to a survey by FulfillmentCompanies.net, companies providing fulfillment service charge anything from $8 to $40 per pallet per month to keep your products, with the average cost being $14.79 per pallet.  Do I need to hire a fulfillment company?Outsourcing operations to a fulfillment company gives eCommerce companies access to a network of fulfillment centers across the country without any upfront investment in infrastructure. Using a fulfillment center allows you to cut inventory and delivery costs while still providing excellent service to your consumers. You might think of outsourcing fulfillment as an extra cost, but it's more realistic to think of it as a way to save money for your company. What do you mean by outsourced fulfillment?Outsourced order fulfillment is when a company hires a third party to handle some or all of the order fulfillment process, such as inventory storage, packaging, and delivering orders. Third-party logistics services, or 3PLs, offer all of the services needed to completely outsource your fulfillment. How do I outsource shipment with WareIQ?You can Submit your request for a quote here. Which are the Best eCommerce Fulfillment Services in India?• WareIQ• Shipway• Shopify Fulfillment Services• DHL eCommerce Fulfillment• Delhivery

March 31, 2022

Introducing the WareIQ App Store: Streamline your eCommerce Fulfillment and Shipping Operations

Introducing the WareIQ App Store: Streamline your eCommerce Fulfillment and Shipping Operations

Businesses have myriad needs which vary from one organisation to another, as well as evolve rapidly over time. To enable our esteemed customers to augment the WareIQ platform further, aligned with their logistics workflows, our team of experts has designed a suite of powerful applications. Based on your valuable suggestions, we realised that it may become cumbersome for you, at times, to hunt for the applications unless we organise them into a single point of access. Hence, we are delighted to launch the WareIQ App Store, making it extremely easy for you to discover the apps that you need at your fingertips at the right time. How does the WareIQ App Store Help You? When you visit the WareIQ App Store, you get the flavour of a superior design and ease of experience, with convenient navigational tools, fed with live data of your business performance. Let's dive deeper to understand the massive range of capabilities of the WareIQ App Store and what it means for your business. Provides you with more tools in your arsenal to boost your eCommerce operations amd make supply chain your competitive advantage.Acts as centralised portal, empowering you to manage all the stages of your eCommerce fulfillment and shipping operations from WareIQ platform directly.Shed down the inefficiency, inconvenience and complexity of working on multiple non-integrable apps. Our suite of powerful applications can easily integrate with your eCommerce workflows and systems, thereby opening new avenues to scale up your business.Leverage AI-ML powered analytics, fed with live data, for smart demand planning, smart inventory placement and network optimisation to enable same/next-day delivery for our customers.Helps you reach out to your customers on the right channel at the right touchpoint, and build trust with your customers through transparent communication and seamless engagement.Build customer loyalty by ensuring a delightful post-shipment experience for your customers. Top Apps to Check Out on the WareIQ App Store It may look confusing to you at the first glance, which app to use for which purpose. To make your task easy, here's a detailed analysis of each of the apps on the WareIQ App Store. Branded Tracking Delight your customers with a premium post-ship experience through a Branded Tracking page built with capabilities such as re-targeting and cross selling to increase your revenue. Turn your order tracking page into a profitable marketing channelImprove your products and shipping operationsIncrease customer engagementIncrease customer satisfactionCustomized branded pages Sample Branded Tracking Page There are several benefits of using the Branded Tracking application on the WareIQ App Store: COD and NDR Verification - You can easily verify Cash on Delivery collections by the delivery person and get Non Delivery Reports at your fingertips, so that you are always ahead of your competition on the vital performance metrics.Showcase Product Banners to your customers - Product Banners create a long-lasting impression of your products on your target customers' minds, enabling greater brand-recall and mindshare than your competitors. Gather feedback from your customers - Collecting feedback from customers just after the delivery helps you understand the pain-points of your customers, so that you can work on the weaknesses immediately.Create Brand Awareness - Creating brand awareness will increase customer loyalty, drive up-selling and cross-selling opportunities and boost word-of-mouth for your brand. Link-backs to your store - Store links that redirect the customer to your online store help to drive repeat sales and reinforces customers' confidence on your brand and products.Live Tracking and Updates - Provide full shipping journey and real-time order updates on the tracking page, so that you maintain the highest levels of transparency and trust with your customers, avoid unwarranted misunderstandings. It is very easy to create and customise your own Branded Tracking Page. Click here to learn how you can do it. Notifications It is well-established fact that customer loyalty can be effectively boosted through frequent and transparent communication with the customer through the product fulfilment process. It also helps to reduce the number of grievances and support tickets raised by customers from time to time. With Notifications application on the WareIQ App Store, you can significantly enhance customer engagement through effortless communications, and deliver an impeccable post-purchase experience to your customers through AI-ML powered Notifications and WhatsApp automation. This helps to: Increase customer satisfactionBuild customer trustTransparency in the shipping processIncreases the delivery success ratePre-empt EscalationsReduce unnecessary customer support calls There are several benefits of using the Notifications application: Send timely order updatesCommunicating cutomers about the delivery scheduleUpdating customers about their orders regularlyCreate brand awareness and drive cross-sell opportunitiesSend order updates to your customers on the particular events that you wishGet your business and operations related notifications Customer Feedback Customer Feedback App can get detailed reports on the WareIQ dashboard for brand performance based on the feedback collected from your customers, which will help you to: Increase customer retention and loyaltyImprove customer satisfactionAnalyze customer sentimentMeasure and improve the brand perceptionIdentify unhappy customers proactively You reap some major benefits by using the Customer Reviews app on WareIQ App Store: Gather customer feedbackAct on customer escalations in real timeCollect customer feedback on brand and shipping experience Weight Lock Predicting the final dimensions and weight of the ordered consignment is a tedious and almost impossible task. However, courier partners maintain stringent pricing policies across different weight and size ranges, making it difficult to handle such issues. With the Weight Lock application on WareIQ App Store, you can freeze the weights of your products to eliminate the hassle of weight discrepancies and ship products without worrying about the weight discrepancies. This will definitely help to: Avoid repeated follow-ups with the courier partners over the weight discrepanciesGet accurate shipping cost so that you can do the cost planning before handSave your time and effort on negotiations for weight discrepanciesBring uniformity to streamline your business operationsMake your operations more efficient with Weight Freeze However, there are some product-level pre-requisites for setting up the Weight Lock app:- Dimensions of the productWeight of the productProduct Images Click here to learn how you can easily add Master Products, upload their dimensions, weights and other details. Shipping Badges Shipping Badges appear on your product pages that helps customer check pin code serviceability and the expected delivery date for any product. Why Shipping Badges App? Check pin code serviceability and the expected delivery dateGet upto 30% increase customer conversionsIncrease the trust of your brand Benefits of Shipping Badges App: Drive sales for your productsShow estimated delivery timeReassure customers with prime-like badges on your website You can use this app to: Check real-time inventory availability of the productIdentify the nearest warehouseCheck for the fastest available shipping timeline across our logistics network IVR Calling New-age eCommerce customers prefer to remain connected to the sellers through time-saving modes of communication such as direct calling, but at the same time, they are concerned with their privacy. Similarly, eCommerce business and customer success managers are often exhausted with telephonic intrusions on their personal mobile numbers. To alleviate these worries, now you can leverage the IVR Calling feature on WareIQ App Store as a command centre to connect with your customers and provide lightning-fast reconciliation, without revealing your telephone number. The feature helps you to: Record conversations and track them on order basisEmpower customer teams to seamlessly address customer grievancesEnable a privacy-first approach by keeping your contact details and customer conversation details private RTO Shield RTO Shield gives the eCommerce/D2C businesses a complete checkout strategy to save on RTO losses and boost your revenue Why WareIQ’s RTO Shield? Claim refund for the shipping cost of any RTO order that was predicted safe by usTechnology based smart COD checkout option to detect risky users and save on shipping costsAutomatically disable COD for untrustworthy and blacklisted customersDuplicate orders identification and eliminationShipping Address Verification and smart shipping decisions based on the completeness of the address Benefits of RTO Shield: Improve conversion rates and reduce cart abandonmentFastest checkout experience, checkout under 10 secondsIntelligently identify high RTO risk customers from data sets comprising of telecom, banks, hyperlocal, and OTTIdentify abusers with the help of historical behaviour data on past buying behaviour and win over fraudsters How does it work? Integrate the application with WareIQ3 months historical data would be needed to train the model & generate accurate predictions.Go live in 3-5 days WareIQ RUSH Online businesses can offer Same Day Delivery to their customers and accelerate their online sales with WareIQ Rush. WareIQ RUSH allows eCommerce & D2C businesses to reach a larger audience in a shorter period of time (within one day) by empowering them with a strong nationwide network of fulfillment centers and micro-fulfillment centers near their customers.  Why do you need WareIQ RUSH? Capture impulse buying behaviour of your customers by giving them shorter delivery timelinesReduce cart abandonment rate by giving express delivery to your customersAvoid cancellations due to delayed delivery and deliver the orders within hoursDeliver the COD orders quickly to get the remittance earlyGive a delightful and hassle-free experience to your customers that they can remember Benefits of WareIQ RUSH: Reducing delivery times - Ensuring your fulfilment centres are well-stocked so that you can reach a larger audience in a shorter period of time & offer same day delivery serviceReducing costs - Save resources spent on establishing infrastructure and store your inventory in fulfilment centres as per your business needsImproved customer satisfaction - With WareIQ’s prompt response times, you can ensure timely deliveries and greater brand reliability translating to satisfied customers Conclusion WareIQ offers a full-stack fulfillment platform for eCommerce companies to offer same day and next day delivery to customers – an Amazon Prime-like experience but accessible to everyone. With a strong nationwide network of fulfilment centres & urban dark stores near to end-customers and access to all major national & hyperlocal last mile couriers at discounted rates, WareIQ has established itself as a reliable partner for many reputed eCommerce players across the country. The easily integrable centralised tech platform has been extremely helpful for our customers. With the arsenal of business tailored apps on the WareIQ App Store, you can now choose which app to use to supercharge your supply chain operations. The 1-CLICK App-Integration experience is opening new avenues to scale up business over an inefficient & complex ecosystem of integrating multiple standalone business applications.While you can choose & drop apps as per your business usage in a completely hassle-free experience, you can get working previews of the apps through free trials, and subscribe as per your usage. These smarter apps powering same/next-day delivery help leverage AI/ML intelligence for areas, such as on-demand planning, smart inventory placement and network optimisation. Sign Up Now with WareIQ to avail our superior fulfilment tech platform & enhance your online business growth.

March 25, 2022

Same Day Delivery Service: Key to Accelerate Online Sales in 2022

Same Day Delivery Service: Key to Accelerate Online Sales in 2022

Did you know that same day delivery service can help brands achieve 30% jump in revenueHigher repeat purchasesNear zero returns % As more & more brands start selling online to persist in the market, due to the burgeoning preference of online shopping among consumers, easy & improved accessibility to smartphones & faster internet services, one of the service offerings that has turned out to be the key enabler to online business growth is faster delivery service. Gone are the days when same day delivery service used to be just another factor for maximum customer delight. Same day courier delivery service is the new normal for online brands now. With the growing presence of online brands & geographically dispersed demand from customers across the country, eCommerce brands can differentiate themselves from other online players with same day courier delivery service even to the customers in the nook & corner of the country. Read along to understand how same day delivery services can be a game-changer for eCommerce & D2C business & how WareIQ RUSH can be your best fulfillment partner to accelerate your online sales. What is Same Day Delivery for eCommerce? Same Day Delivery for eCommerce brands is fast evolving as one of the most preferred services. Leading marketplaces like Amazon and Walmart have made deep pockets in the eCommerce space with Same Day fast Delivery service. As the concept is fairly new, there is a lack of awareness among eCommerce brands regarding the myriad advantages of same day/ 24 hour delivery. It means delivery of purchased products to the customer in less than 24 hours, ideally within the same day as the order is placed on the eCommerce platform. A recent survey showed: 60% of online shoppers said that delivery speed was an influential factor in their purchase decisions80% of shoppers shift to a different ecommerce brand if delivery speeds are too long. Thus, speed is a very important factor for any eCommerce business as success depends not only on the product quality but also on the time taken by it to reach the customer. More specifically, about 49% of customers consider Same Day or Next Day Delivery as a value addition to their purchase experience on any eCommerce platform, according to a recent study. [contactus_uth] Why is Same Day Delivery Service Necessary for Online Brands? The e-commerce industry is getting very competitive day by day. With the entry of multiple billion-dollar companies, the segment is getting crowded as never before. With a lot of money in hand, they are able to provide multiple services such as same day /next day delivery service to the end customer which the small or medium-sized entrepreneurs are unable to provide. Moreover, the success of an e-commerce business not only depends on the product quality but also on the entire customer experience which depends heavily on the delivery timelines. For offline businesses who are planning to start online businesses & hence be a multi-channel retailer, same day courier delivery provides an opportunity to participate in the e-commerce boom and stay relevant in the market by providing more convenience to their customers at the same time with a hassle-free same day delivery experience. Do customers really want it? According to a recent survey by PWC, more than 60% of shoppers say delivery speeds influence their purchasing decisions and more than 80% of online shoppers search elsewhere when delivery speeds are too long, this clearly shows how much speed matters. As per Conveyco, “Nearly half of consumers said they were willing to wait within two days for delivery in 2021 as opposed to a quarter of consumers who said they would wait within 3-4 days. This 20% drop off illustrates the importance and expectation that most consumers have when it comes to standard two-day shipping.” Source: Mckinsey Report Now the expectations have started shifting towards same day courier delivery. If the online businesses don't find out solutions to meet the rising customer expectations of hassle-free same day delivery experience, either they are going to be surpassed by their competitors or completely run out of business altogether in the coming future which won't be too far. How is Same Day Delivery Service a Key Enabler for Revenue Growth for eCommerce Brands? High conversion rates - Ecommerce brands offering this fast delivery service have higher customer conversion to capture impulse buying behaviourLow cart abandonment rates - customers tend to abandon the cart if the delivery time is long (5 - 10 days)Delightful customer experience - give a delightful and hassle-free experience to your customers that they can rememberLow order cancellation rates - reach your customers in 24 hours, so that they won't cancel the order due to a delay in delivery.Short cashflow cycles - to get the cash from the COD orders early, you will have to deliver the orders early What are the Top Challenges Faced by eCommerce while Providing Same Day Delivery Services? With geographically dispersed demand & rising customer expectations of same day delivery service of the products purchased online, even in the remotest parts of the country, e-commerce brands are now under pressure to provide such service to stay relevant in the market. However, 24 hour delivery can be challenging for e-commerce brands to offer because of the inaccessibility of prime-like fulfilment infrastructure to online brands selling outside of Amazon due to the following 3 factors: High fixed investments (significant contract size)Rigid contractsTech complexity The fact that eCommerce brands typically don't have physical stores limit their ability to offer same day or 24 hour delivery service. This also makes it difficult to personalize deliveries and create a seamless customer experience.  If e-commerce and D2C brands are handling their own delivery operations, they face a lot of challenges: Missing the 24 hours delivery timeline of orders due to improper planning & coordination of fulfillment process leading to minor delays in O2S (Order to Ship), S2D (Ship to Deliver) timelines that leads to delay in expected O2D (Order to Deliver) timeline of 24 hoursInadequate size of fleets & understaffed warehouses to handle the increased volume associated with same day delivery (in case of sudden spike)Improper packaging, & mishandling of items that lead to product damage during transitImproper labeling that leads to wrong product reaching a wrong destination Do it yourself (in-house) or find the right partner to do it for you (outsource)? There are 2 ways in which online brands can provide same day delivery services to their customers: In-house fulfilment: This provides more control and transparency on the processes, but it is hard to oversee and manage as it requires a lot of capital and manpowerOutsourced fulfilment: This helps to serve the ecommerce businesses in a cost-effective manner but comes with its own set of challenges Apart from the differences, the operations involved in both the methods are similar, which includes Receiving and storing stock. Tracking and analyzing inventory.Picking and packing orders. Shipping deliveries with a shipping partner. The major challenge with both the solutions while offering same day delivery service to the customer is the cost of delivery. If you add the shipping cost to the product, then definitely the customer will abandon the cart. You also can't bear the cost of shipping because it will wipe off all the margin you had selling the product. Here is a short comparison between the 2 methods: How WareIQ RUSH Helps eCommerce & D2C Brands Accelerate Online Sales with Same Day Delivery Services? 5 ways in which WareIQ RUSH helps you accelerate your online sales with same day delivery services: Faster Order to Delivery WareIQ RUSH allows ecommerce & D2C businesses to reach a larger audience in a shorter period of time (within one day) by empowering you with a strong nationwide network of fulfilment centres near their customers. Our smart inventory placement ensures that your fulfilment centres are well-stocked and enables efficient & prompt delivery. As per reports, more than 60% of consumers, currently receiving deliveries in 5-15 days, are willing to pay more for a 1-day shipping speed and about 40% of customers prefer to shop from stores that offer 2-day shipping.  Improved CPS (Cost per Shipment) WareIQ RUSH’s customers save resources spent on establishing infrastructure(i.e. Warehouses and fulfilment centres). We help you store your inventory in fulfilment centres as per your business needs. Our team’s expertise in logistics and our extensive warehousing network across India enables greater influence during negotiations(with warehouse owners and delivery partners), resulting in volume discounts for our clients Planning ahead in time WareIQ’s tech platform uses real-time data to enable your organisation to predict demand. With this data, you can make wise data-driven decisions ahead of time, thereby reducing costly delays and enabling supply chain efficiencies frequently Onground expert support Given the vastness of the logistics involved, WareIQ RUSH provides the expertise needed to improve and advance your supply chain for India’s ever-changing e-commerce environment. Our customer success teams support your day-to-day on-ground operations along with other requirements such as transport documentation, import and export licenses, compliances and economic regulations Improved customer satisfaction With WareIQ’s real-time data and prompt response times, you can ensure timely deliveries and greater brand reliability. This translates to satisfied customers — the most crucial success metric for direct to customer brands in a competitive space like India Customer Testimonial on Twitter Conclusion The online shopping experience of customers reaches an altogether different level with same day delivery experience. With minimum differentiation in product quality & features in similar categories & price range, same day delivery service can be an outstanding value proposition to your customers. In order to stay competitive in the market, same day courier delivery is probably the only way forward for eCommerce & D2C brands. While same-day delivery is an immense opportunity, it can be an operational challenge for founders/business owners alike. This is where WareIQ comes into the picture to help businesses accelerate their online sales. WareIQ is a category defining, best- in class full-stack eCommerce fulfillment tech platform (with inbuilt inventory planning, order management & shipping system) for modern brands to accelerate online sales/ expedite revenue growth & profits with same/next day delivery. We not only help you reduce your logistic costs but also your delivery timelines – this could be the game-changer your business needs!  WareIQ offers centralised tech platform for your entire eCommerce operations ML-based prediction engine for efficient warehouse network design & smart inventory placementCentralised platform for core fulfilment & shipping operationsPost-shipping apps for delightful experience & zero to minimum supply chain leakages [signup] Same Day Delivery FAQs (Frequently Asked Questions) What services should the fastest couriers provide apart from same day delivery?Pickup, delivery, returns management, COD and prepaid payment are common services provided by India's quickest courier services. What makes WareIQ different from the other couriers?WareIQ is an ecommerce fulfillment company that acts like a shipping aggregator with shipping Partnership across all prominent National & Regional Couriers, along with integrations with same day delivery partners in metros. Are first-mile and last-mile shipment included in these quickest courier partners?Yes. All of these courier services provide first-mile and last-mile same day/ next day delivery. Does WareIQ offer same-day delivery service?Yes, WareIQ offers same-day delivery in all 7 major metros. How does WareIQ ensure same day delivery services for all its eCommerce clients?WareIQ ensures fulfillment centres near your customer are well-stocked, leading to same-day delivery.The 3 reasons mentioned below ensures same day delivery for WareIQ’s ecommerce partners:1. Strong nationwide network of fulfilment centers, dark stores & hyperlocal services 2. Accurate advanced demand forecasting models3. Smart inventory placement system

March 03, 2022

Why e-commerce and D2C businesses choose 3PL for their fulfilment needs

Why e-commerce and D2C businesses choose 3PL for their fulfilment needs

Indian e-commerce has grown and evolved significantly over the last few years. Brands are increasingly turning towards alternative online selling channels beyond ecommerce marketplaces (like D2C and social commerce), to reach consumers. Thereby, requiring fulfilment services beyond the captive logistics of the ecommerce marketplaces like Amazon FBA.   Enter Third Party Logistics service providers (3PL).    3PLs allows e-commerce and D2C companies to save time and effort spent on organising and managing a supply chain by insourcing their logistics processes end-to-end, including picking orders from the manufacturing unit, warehousing, packaging, shipping, etc.   A market study conducted by Mordor intelligence showed that the Indian 3PL market is expected to register a growth rate of over 11.5% during the period of 2020 to 2025, with D2C and e-commerce entrepreneurs demanding new logistics capabilities and complex solutions from the 3PL service providers to help them in the successful management of supply chain processes, bring down conventional logistics costs and handle more complicated tasks as they scale. In this article, we explore why e-commerce companies are choosing 3PL providers for their fulfilment needs.   Rise of e-commerce in India A report by IBEF (India Brand Equity Fund) suggested that the Indian e-commerce market will reach US$ 99 billion by 2024, growing at a 27% CAGR over 2019-24. Source: IBEF (India Brand Equity Fund)   Among other things, this growth will be fuelled by the following factors: Increasing internet user-base and smartphone penetration: India has the second-highest active internet user-base globally and is also one of the largest data consumers. As per IBEF report, this number has grown by a significant proportion in 2020 and is forecasted to grow by approximately 60% by 2022. Graph by IBEF on Smartphone user base in India   Covid-19 PandemicThe Covid-19 pandemic has also undeniably contributed to the increase in ecommerce sales as citizens were forced to stay indoors.With more and more people staying indoors and on their screens, there has been a fresh influx of first-time online shoppers as well as an increase in online shopping in general in the absence of an offline avenue.   The 2021 Global Payments report by Worldpay FIS confirmed this by tracking trends across 41 countries and concluded that digital commerce had accelerated during the pandemic. The report projected the Indian e-commerce market, driven by shopping on mobile, to grow 21% annually over the next four years.   There is a good chance many of the first-time online shoppers will permanently shift a part of their shopping online, given that online shopping appeals to the time and comfort conscious consumers leading busy lives.   Logistics providers that are driving the Indian ecommerce industry There are primarily three types of logistics service providers (LSPs) that are driving ecommerce fulfilment in India. Traditional LSPs, Captive LSPs and e-commerce retail-focused LSPs.   In 2018, an in-depth analysis by KPMG showed that e-commerce retail-focused LSP’s (logistics service providers) occupied 28% of the e-commerce retail logistics sector, and this number has been increasing.     E-commerce retail-focused 3PLs E-commerce retail-focused 3PLs are designed specifically to handle the demands of e-commerce fulfillment, a lot more intensive operation than offline distribution and fulfillment.   Some 3PLs are equipped to work best with startups and SMEs and provide plug-n-play substitute to building infrastructure, while still giving access to demand analytics, fulfillment infrastructure and advanced WMS technologies.   Many SME’s and startups are choosing to take advantage of this. And some of the benefits include: Decentralising inventory for one or two-day delivery without investing time and resources on building infrastructure. (e.g., warehouses, forklifts, labor, etc) Alternative to hassles of fulfill orders in-house or via other captive marketplace logistics Saving several hours a week packing boxes and shipping orders. More time for strategic projects like marketing and product development.  Lower minimum order requirement   __________________________________________________________________________   Looking for a fulfillment service provider for your e-commerce or D2C business? WareIQ is a 3PL offering end-to-end fulfillment services that include smart inventory management, strategic and customised warehousing solutions and tech-focused optimisation of your supply chain to meet fast shipping timelines and boost sales. Get in touch to know more.

May 13, 2021

How can your Brand stand out with effective yet cool packaging!

How can your Brand stand out with effective yet cool packaging!

Customer Delight”. The buzzword that is crucial during your customer’s unboxing experience! Designing this aspect of customer experience is an integral part of establishing an impressive brand. While shipping materials could often be an afterthought for most brands, an emphasis on branded shipping cartons can help your brand capitalize on retaining current customers. How? Let us show you    Staying On-Brand A branded experience shouldn’t end when you receive an order. Ensuring your shipping materials and packing process are on-brand will help your company deliver an experience most customers will remember. When your customer receives a shipped package from your brand, their very first impression of your product is going to be the carton. From there, what is the first thing they see upon opening it? And the next? From start to finish, there are many opportunities for your company to deliver a memorable experience that solidifies your brand identity.   Components of a Branded Shipping Experience Shipped products should be packaged in a way that enhances the customer’s experience of your brand. The order in which items are presented can add massive value and streamline a customer’s shopping experience.    Outer Packaging of a Fulfillment Container The first thing your customer sees upon delivery is the outer packaging of your fulfillment container. An important question to ask when choosing outer packaging is this: Should my company’s shipping packaging be branded or not? For companies shipping products that require discretion – such as adult products or high-end products – a plain and unbranded outer package is likely preferred, in order to prevent theft in transit or prying eyes from neighbours. For other products – especially perishable food items – it can be important to mark or brand the outside of the box to alert recipients of the package contents immediately upon receiving delivery. If your product doesn’t fit into either of those categories, consider what is best for your customer and your company. Will custom printed boxes and packaging material enhance your customer’s experience? If so, that can result in an increase in your company’s bottom line.  If custom printed boxes aren’t right for your brand (or if it’s currently outside of your company’s bootstrapped budget), another option to consider is pre-designed non-branded coloured boxes. These can be enhanced with a simple creative solution such as using a stamp to add branding or a sticker used as a seal on the outside of the parcel. Custom-printed packing tape is another great way to add branding elements to your shipping process. An additional perk of custom packing tape is that it serves to dissuade tampering during transit of a product.   Inner Packaging of a Fulfillment Container Choosing the inner packaging of your fulfillment container is another superb opportunity to highlight your branding. While many items are shipped with packing nuts, paper, foam, bubble wrap, etc you may differentiate your shipping experience by using materials that are more aligned with the ethos of your brand. For companies looking to promote their eco-friendly ethics, opting for biodegradable packaging or recycled materials shows your customers that you care about minimizing environmental waste. This gives customers the satisfaction of investing in a brand that promotes ethical, sustainable practices, which makes them feel even better about purchasing  Do you have a particular thematic colour scheme associated with your brand? Crinkle paper comes in most colours. Tissue, perhaps a more elegant option, can be printed with your company’s watermark!   Box Inserts Once the box is opened, will you take this moment to present your customer with something in addition to what was ordered? This stage in the fulfillment process is often overlooked, but it can greatly enhance the customer’s experience of unboxing their order. Here are some different options and ideas for box inserts:   Customization Opportunities   Personal touches At volume - handwritten notes aren’t feasible, a printed note card is more than adequate to evoke a similar welcoming feeling. Consider taking this opportunity to thank your customer or formally welcome them to your brand. Even packing slips can be personalized with a signature or stamp that says, “Packed for you by ____.” This reminds customers that your business is run by real humans who care about the customer experience. In an increasingly automated world, these simple human touches can make your brand stand out. Postcard inserts Feature a call to action, such as an invitation to join a social media contest. Ask customers to document their experience with a photo of their new products. Share your company’s origin story or brand values. Include an on-brand quote or introduction. Companies that offer high-touch support can invite customers to contact customer service with questions or feedback. Promotional material such as a discount code for future orders will encourage repeat sales and maximize a customer’s lifetime value. Gifts Delight your customers with an unexpected free item such as stickers, freebies, or other bonuses.  If your products can be distributed in sample sizes, this is a great cross-sell technique to introduce your customer to a new or complementary product. For the proper effect, the product sample must be of interest to the specific customer segment, based on the product ordered. Random or non-complementary gifts can have an adverse effect and may appear to be a tool for liquidating stale inventory.

March 18, 2021