Minimize Marketplace Claims Rejections with WareIQ’s New Returns QC Solution
Now you can rescue your brand margins from the impact of rising marketplace claims rejections. We are thrilled to announce the general release of our Returns QC solution that will allow sellers to access all the required image/video proofs on our tech platform in a few clicks. No need to struggle with complex systems or wait endlessly for your warehouse operator to send you blurry CCTV footage that barely shows vital details like shipping labels and product attributes. What problem is this solving? 1) High Marketplace Claims Rejection Rate Rejections on Marketplace claims have increased more than 2X since last year. Marketplaces need image and video proof which are conclusive. 2) Unclaimed Rejections Lowering Profitability Unclaimed return claims completely wipe away the brand margins every month! 3) Complex Media Proof Capture & Retrieval Getting video/image proof from FCs is time-taking (2-5 days), and prone to error due to inconclusive image/video quality from CCTV footage Our Solution 1) WareIQ Returns QC App for HD Footage Capture Warehouse executives capture HD footage of returned items using our mobile app, reducing claims rejection due to low-quality footage used as proofs 2) WareIQ Tech Platform as System of Record Our platform logs real-time returns data and centralizes all media evidence from the QC app for easy access and retrieval during claims filing 3) Scan-based Error-free Returns Processing Handheld scanning devices for real-time updates during processing returns, and reducing data errors See our Returns QC App in action https://youtu.be/Sk5IwcqhcoY
August 23, 2023
Latest Updates for a Smoother & More Efficient Shipping Experience
We are pleased to announce updates to our WareIQ Panel that will simplify the shipping experience and make it more efficient. Here are the key updates. Simplified Courier Management Our clients now have the option to activate and deactivate courier accounts from their panel itself. By activating a specific courier, users can manage shipping using that courier. Similarly, deactivating a courier will disable any shipping options configured using this courier on the WareIQ panel. This update makes courier activation and deactivation much more seamless and easier to manage. View Courier Serviceability with Shipping Charges Easily For Single Orders Users can now view courier options along with shipping charge details, providing better visibility when selecting a courier for their orders. For Bulk Orders When selecting multiple orders, serviceability by couriers and respective shipping charges will be displayed. If some orders are unserviceable by a courier, users can process the servicable orders first and then process unserviceable orders with alternative courier options later, without the hassle of reselecting orders. Ship Directly Based on Shipment Weights Configured Users can now directly specify the dead weight and dimensions of a parcel to ship a product without having to manage it against the shipment. This new update expedites the shipping allocation process by allowing direct shipment without specifying product weights. We believe that these updates will enhance the overall experience of our users and help them manage your shipments more effectively and easily.
March 21, 2023
New Recharge Packs with WareIQ Interact for SMS & WhatsApp Notifications
Introducing WareIQ's New Prepaid Wallet System for WareIQ Interact - our comprehensive customer communication solution. We are transitioning from postpaid notification billing to a prepaid wallet system. This new system will enable our clients to have better control over their communications and ensure a seamless delivery experience to the end customers. With the new prepaid wallet system, businesses will need to select a usage-based plan and recharge their wallet based on the chosen package to send notifications to their customers. Here are the recharge plans for SMS and WhatsApp communications: SMS Communications: Base Plan: INR 700, covers 2,000 SMSRegular Plan: INR 3,000, covers 10,000 SMSEnterprise Plan: INR 5,000, covers 20,000 SMS WhatsApp Communications: Base Plan: INR 1,200, covers 1,000 WhatsApp messagesRegular Plan: INR 5,000, covers 5,000 WhatsApp messagesEnterprise Plan: INR 10,000, covers 12,500 WhatsApp messages All prices are exclusive of applicable taxes. 'Order Shipped' notification will be provided as a complimentary message for each order, regardless of the recharge pack selected. Any additional communications availed per order will be adjusted based on the recharge packs chosen. There is no expiry of the recharge packs, and businesses can do multiple recharges to increase their eligible limits as needed. This new update will help eCommerce businesses who have partnered with us get a higher degree of cost control, flexibility, and transparency.
March 20, 2023
New Feature Launch: End-to-End Returns & Exchanges Management
Are you struggling to manage returns & exchanges for your D2C eCommerce business? WareIQ smart fulfillment platform now offers a 360-degree returns management feature that can help you: Enable customers to raise returns and exchanges on your websiteProcess returns in an automated fashionReduce returns by screening out high-risk orders Core Capabilities: Helps D2C Brands Provide a Seamless Returns and Exchanges Experience to their Customers Enable Customers to Place Return & Exchange Requests Use a branded return portal on the websiteMobile website version supported to make returns through mobile screen simplerSet returns processing window within which customers can raise return requests Reverse Pick-up Automation for Hassle-free Returns Operations Partial return management to choose return eligible SKUs & process returns at the quantity levelSet return reasons to enable couriers to QC products during pick-upAutomatic rule-based courier allocation for reverse pick upAutomatically route returns to the right warehouse for split orders Use a Central Returns Panel to Easily Manage All Returns Track and review all customer return requestsGet to accept or reject return requestsView return reasons, return product images, and bank details shared by customers to initiate refunds Integrated with Top D2C Platforms & Courier Partners Additional Capabilities to Enhance Returns Management Get Reverse Pickup Reports Know the reason for the return pick-up failuresAnalyze courier partners' performance across multiple parametersTrack returns percentage trend Customer Notification at Every Stage Notify customers about the return order status - approved or rejectedSend SMS & WhatsApp alerts to improve return pickup success rate Intelligently Reduce Reverse Logistics Costs Use RTO Shield App to intelligently identify orders with high-return riskDisable COD option for the high-risk order and save on losses due to RTO Watch this Short Walkthrough to Know How to Get Started https://youtu.be/Gdqxl1Vb37E
March 07, 2023
WareIQ Wallet Update: New ‘Hold’ Feature
Introducing the New Hold Feature to WareIQ Wallet We are excited to announce a new update to our WareIQ Wallet that will be effective from Monday, March 6, 2023. This update introduces a Hold Feature that aims to make our wallet functionality more transparent and enhance the overall experience for our valued customers. Here are the key details of this update: Hold Amount Reservation: When an order is marked as 'Ready to Ship', a hold amount will be reserved from the main wallet. This hold amount will be used to settle the shipping charges when the order is delivered, instead of using the amount from the main wallet.Refund for Cancelled Orders: If an order is cancelled after reaching the 'Ready to Ship' status, the hold wallet amount will be refunded back to the main wallet.Hold Amount Calculation: The hold amount will be calculated based on the product dimensions and shipping zone mentioned in the order, ensuring accurate charges are applied.Additional Charges for RTO Orders: In case of Return to Origin (RTO) orders, when the order status changes to 'RTO', additional return charges will be updated against the original hold amount.Shipping Charges Updates: Any shipping charges updates arising from weight disputes after order delivery will be adjusted in the main wallet as incremental charges when confirmed later. Please note that the hold wallet charges will now be visible along with the primary wallet charges in the passbook. We believe that these updates will enhance the transparency and efficiency of our wallet functionality, providing a seamless experience for our customers.
March 02, 2023
WareIQ | Up to Speed | Latest Product Updates & News | Newsletter Issue #6
Welcome to the 6th issue of Up to Speed - WareIQ's newsletter outlining the latest releases. This time we have a big release lined up for you. This is going to change the game, especially if you are a marketplace or house of brands. New Release: WareIQ Seller Panel We understand how difficult it is for marketplaces and house of brands to manage their portfolio of sellers/merchants/brands. Everything, right from onboarding to performance management to payments and reconciliations, and all the things that fall in between these, are full of hassle, eating away productivity and efficiency crucial for optimum performance. Our latest release is focused on WareIQ Seller Panel - the 360-degree solution for marketplaces and house of brands. It is a powerhouse of smart features that simplifies seller management, automating a significant chunk of usually broken or inefficient processes, leading to cost-saving and time-saving. Here's a brief look at what WareIQ Seller Panel can do for you. Manage your Marketplace with Ease Efficient Inventory Management Consolidate inventory across sellers through real-time inventory sync across various WMS platforms and manage listings on marketplaces efficiently. Catalog Management for Marketplaces Enable sellers to seamlessly manage their catalog of products and pricing on your marketplace with WareIQ Seller Panel. Built-in Order Management Capabilities Sellers on your marketplace can utilize WareIQ Seller Panel as an OMS to route orders and split invoices, as needed. Simplify Returns and Cancellations Our seller panel allows marketplaces to manage returns and cancellations directly from the platform, including partial cancellations and partial returns. Automated Seller Payments Leverage WareIQ Seller Panel as an end-to-end hassle-free payment solution to process payments for sellers on your marketplace in an automated fashion. Aggregated & Individual Performance Overview Our seller panel allows marketplaces to understand the performance of sellers and sellers to understand the performance of their individual brands. Run Operations for your House of Brands Efficiently Order Processing for Multiple Brands Route and allocate orders for multiple brands in a seamless fashion, with each order automatically mapped to the right brand. Sync Inventory Across Brands Use a common inventory pool to capture orders from across the online stores/websites of all the brands under your portfolio. Analyze the Performance of Brands Get a brand portfolio-level performance overview, along with individual performance assessment for each brand to devise data-backed business strategies for future growth. Automated Branded Communications Engage customers with automated communications (Tracking Page, Email, SMS, WhatsApp etc.) with brand guidelines of the right brand in your portfolio.
February 18, 2023
WareIQ | Up to Speed | Latest Product Updates & News | Newsletter Issue #5
We are back again with a host of new releases, features, and updates, all geared towards simplifying logistics by enabling smart fulfillment operations for D2C and Marketplace sellers alike. New Releases WareIQ Seller Panel: End-to-end logistics management platform for Marketplaces and House of Brands WareIQ seller panel provides a centralized plug & play platform for Marketplaces/House of brands to onboard/manage 100s of sellers on varied WMS systems. With WareIQ Seller Panel, Marketplaces/House of Brands will get access to: Aggregated business performance across the sellers to understand order performance, inventory management, compliance, and invoicing is availableGenerate automated invoices for corresponding sub-brands based on apportioned order valueInventory fetching and synching back across a network of WMS accounts (Unicommerce, Easyecom, Vinculum, Shopify)Support for complete/partial returns as well as complete/partial cancellation is availableInventory management featureShipping engine integrated with 30+ top courier partners to optimize cost and speedProductivity applications: Trust badges, Branded Tracking, Customer Feedback, Whatsapp notificationWareIQ RUSH to accelerate online sales through same-day delivery Visit this page to read more about our smart fulfillment platform: WareIQ Smart Fulfillment Platform WareIQ Fulfillment Platform interoperable across Vinculum, Unicommerce, Easyecom and Shopify Inventory Management WareIQ smart fulfillment platform is now interoperable across: VINCULUMUNICOMMERCEEASYECOMSHOPIFY Inventory Management Manage all your D2C platforms' or marketplaces' inventory from a single platform through one-click integration with leading ERPs and WMS. Customers using any of the 4 platforms can easily move to WareIQ platform, making change management much simpler. Get a detailed look at our integrations here: WareIQ Integrations New Features Bulk COD Verification for all your orders Now verify all COD orders easily. Select all your orders in bulk and complete COD verification with just one click. This is also applicable for Multi-parcel Shipment (MPS) COD orders. Verify the parent order and the child orders get automatically verified. Simplifying flash sales for brands/sellers SKU management can get really complex during flash sales, requiring SKU cloning and fulfillment for each of these clones. Our smart platform simplifies SKU management by allowing sellers to fulfill orders against the original SKU itself, eliminating the need to clone SKUs in bulk. Show accurate delivery timelines WareIQ Shipping Badges allows you to boost your online sales by displaying fast delivery timelines on your website. Our updated AI algorithm allows the app to learn from historical data for order pin codes and couriers to display the appropriate timeline automatically with more accuracy Access the app on WareIQ fulfillment platform and Shopify WareIQ Up to Speed Up to Speed is WareIQ’s monthly product newsletter, encompassing all product releases, updates and feature launches. Subscribe to the newsletter to get stay ‘up to speed’ with the latest happenings and offerings from WareIQ. You can also subscribe to the same on our LinkedIn handle: WareIQ Up to Speed
December 13, 2022
WareIQ | Up to Speed | Latest Product Updates & News | Newsletter Issue #4
With the objective of providing users with a unified logistics experience through our smart fulfillment platform, we have recently released a number of features and new updates that allow users to have better visibility into their operations and perform critical tasks directly from the platform. With the objective of providing users with a unified logistics experience through our SaaS Merchant platform, we have recently released a number of features and new updates that allow users to have better visibility into their operations and perform critical tasks directly from the platform. New Releases Initiate Inventory Transfers and track transfer progress directly from the WareIQ Platform through the new PO Creation feature A lot of our clients shared how complex inventory transfer from one warehouse to another is for their operations team. They lacked: An easy and automated PO creation processReal-time visibility into the transfer processAlerts to immediately communicate issues for quick remedial action To simplify inventory transfer, we have launched a new PO Creation feature that allows you to create POs and track the inventory transfer process in real-time directly from our smart fulfillment platform. https://www.slideshare.net/AmanSandilya/wareiq-po-creation-and-tracking Watch the following video to know more https://www.youtube.com/watch?v=cvTFz1GxfY4&t=1s Proactively manage logistical escalations and streamline business processes through WareIQ Control Tower With our new feature - WareIQ Control Tower - you can unlock: Enhanced visibility by tracking NDRs, Order Delays, and Pickups in real-timeIntelligent insights to enable quick action against issues and concernsOrder-level data to know your operations in-depth, at a grassroots level https://www.slideshare.net/AmanSandilya/wareiq-control-tower-253644419 Latest Feature Updates Easy tracking of forward and reverse-leg logistics from a single panel on the WareIQ Smart Fulfillment Platform Track and get visibility into both forward and reverse logistics from a single window! Click on forward or reverse AWBs in the Order panel and track your forward and reverse shipments easily. Branded Tracking App now allows you to know when your shipment is PACKED and ready for pickup Now with our Branded Tracking App you can even track when your shipments get PACKED! Use this feature to gauge your dispatch and delivery turnaround and understand warehouse and shipping performance better. WareIQ Up to Speed Up to Speed is WareIQ’s monthly product newsletter, encompassing all product releases, updates and feature launches. Subscribe to the newsletter to get stay ‘up to speed’ with the latest happenings and offerings from WareIQ. You can also subscribe to the same on our LinkedIn handle: WareIQ Up to Speed
October 17, 2022
New Feature Launch: WareIQ Control Tower
Is your operations team struggling with understanding the most common causes for NDRs? Do you wish to quickly know the degree of order delays and address it? Want to get a quick snapshot of pickups that have occurred across warehouses? Introducing WareIQ Control Tower: Enhancing Visibility into Operations through Intelligent Insights & Enabling Smarter Escalation Management Manage NDRs Efficiently Track KPIs such as NDR raised, re-attempt requested, canceled, delivered etc. through our NDR dashboardKnow the top 3 reasons for non-delivery of orders and take immediate actionGet order-level information for each order and address open NDRs in real-time Minimize Order Delays Across Couriers & Channels Track forward delivery delays and RTO delaysGet a segmented view of order delays and instantly address delays of more than 7 daysAccess order-level delay data for each order Track & Monitor Pickups Across Warehouses Easily Get a detailed summary of all the pickupsAssess courier partner and warehouse performanceKnow your best-performing courier partner easily Benefits With this new feature, eCommerce brands will enjoy the following benefits: Enhanced visibility by tracking NDRs, Order Delays and Pickups in real-timeIntelligent insights to enable quick action against issues and concernsOrder-level data to know your operations in-depth, at a grassroots level
October 06, 2022
New Feature Launch: PO Creation & Real-time Inventory Transfer Tracking
At WareIQ, we are always looking for ways to provide eCommerce sellers with a unified logistics experience to take away all your operations hassle. A lot of our clients shared how complex inventory transfer from one warehouse to another is for their operations team. They lacked: An easy and automated PO creation processReal-time visibility into the transfer processAlerts to immediately communicate issues for quick remedial action To simplify inventory transfer, we have launched a new PO Creation feature that allows online sellers to create POs and track inventory transfer process in real-time directly from our merchant platform. Capabilities Simplify inventory transfer and boost logistics efficiency by 10x Create Create POs from our smart fulfillment platform by entering relevant SKU details, destination warehouse, ETA etc. Transfer Attach the bar codes and labels generated by our platform to the boxes to be transferred and initiate transfer. Track Once the PO is created, sellers can now centrally track the progress status of all transfers initiated by their team on our platform. Alert As and when stages are updated, sellers get platform notifications and auto-triggered emails to alert them. Watch this short video to know how to get started https://www.youtube.com/watch?v=cvTFz1GxfY4 Benefits With WareIQ's PO Creation & Management feature, eCommerce brands can: Reduce the hassle in creating and managing POsGenerate all the required labels from WareIQ smart fulfillment platform to facilitate inventory transferFasten the inventory transfer processMonitor the inventory transfer process in real-time from our dashboardAlert stakeholders of escalations and status change over email in an automated fashion
October 03, 2022