P&L Playbook for eCommerce by ex-SUGAR & Raymond Leader

Product Updates

New Feature Launch: End-to-End Returns & Exchanges Management

New Feature Launch: End-to-End Returns & Exchanges Management

Are you struggling to manage returns & exchanges for your D2C eCommerce business?WareIQ smart fulfillment platform now offers a 360-degree returns management feature that can help you:Enable customers to raise returns and exchanges on your websiteProcess returns in an automated fashionReduce returns by screening out high-risk ordersCore Capabilities: Helps D2C Brands Provide a Seamless Returns and Exchanges Experience to their CustomersEnable Customers to Place Return & Exchange RequestsUse a branded return portal on the websiteMobile website version supported to make returns through mobile screen simplerSet returns processing window within which customers can raise return requestsReverse Pick-up Automation for Hassle-free Returns OperationsPartial return management to choose return eligible SKUs & process returns at the quantity levelSet return reasons to enable couriers to QC products during pick-upAutomatic rule-based courier allocation for reverse pick upAutomatically route returns to the right warehouse for split ordersUse a Central Returns Panel to Easily Manage All ReturnsTrack and review all customer return requestsGet to accept or reject return requestsView return reasons, return product images, and bank details shared by customers to initiate refundsIntegrated with Top D2C Platforms & Courier PartnersAdditional Capabilities to Enhance Returns ManagementGet Reverse Pickup ReportsKnow the reason for the return pick-up failuresAnalyze courier partners' performance across multiple parametersTrack returns percentage trendCustomer Notification at Every StageNotify customers about the return order status - approved or rejectedSend SMS & WhatsApp alerts to improve return pickup success rateIntelligently Reduce Reverse Logistics CostsUse RTO Shield App to intelligently identify orders with high-return riskDisable COD option for the high-risk order and save on losses due to RTOWatch this Short Walkthrough to Know How to Get Startedhttps://youtu.be/Gdqxl1Vb37E

March 07, 2023

New Feature Launch: PO Creation & Real-time Inventory Transfer Tracking

New Feature Launch: PO Creation & Real-time Inventory Transfer Tracking

At WareIQ, we are always looking for ways to provide eCommerce sellers with a unified logistics experience to take away all your operations hassle.A lot of our clients shared how complex inventory transfer from one warehouse to another is for their operations team. They lacked:An easy and automated PO creation processReal-time visibility into the transfer processAlerts to immediately communicate issues for quick remedial actionTo simplify inventory transfer, we have launched a new PO Creation feature that allows online sellers to create POs and track inventory transfer process in real-time directly from our merchant platform.CapabilitiesSimplify inventory transfer and boost logistics efficiency by 10xCreateCreate POs from our smart fulfillment platform by entering relevant SKU details, destination warehouse, ETA etc.TransferAttach the bar codes and labels generated by our platform to the boxes to be transferred and initiate transfer.TrackOnce the PO is created, sellers can now centrally track the progress status of all transfers initiated by their team on our platform.AlertAs and when stages are updated, sellers get platform notifications and auto-triggered emails to alert them.Watch this short video to know how to get startedhttps://www.youtube.com/watch?v=cvTFz1GxfY4BenefitsWith WareIQ's PO Creation & Management feature, eCommerce brands can:Reduce the hassle in creating and managing POsGenerate all the required labels from WareIQ smart fulfillment platform to facilitate inventory transferFasten the inventory transfer processMonitor the inventory transfer process in real-time from our dashboardAlert stakeholders of escalations and status change over email in an automated fashion

October 03, 2022

New Product Launch: WareIQ Interact

New Product Launch: WareIQ Interact

Did you know about 70% of consumers say they now only engage with messages from brands that are personalized and tailored to their interests?It is quite apparent that personalization continues to dominate the modern customer experience. It helps you in building a brand that your customers can trust, leading to higher levels of:Customer SatisfactionAverage Order SizeFulfillment rateWareIQ Interact App enables you to provide a powerful, personalized & automated communication experience to your customers across the most widely used channels - WhatsApp, Email & SMS.CapabilitiesShare consistent personalized & interactive communications with your customers and drive brand loyalty & retentionEngageEngage customers across channels like Whatsapp, SMS & Email and create opportunities to cross-sell & up-sellAutomateShare a variety of automated updates regarding order status, NDR etc. & alleviate customers' shipping concernsTrackTrack communications you send out through a central notifications dashboardBenefitsWareIQ Interact enables eCommerce brands to improve customer engagement and enhance the brand experience they get by unlocking the following key benefits:Send timely order updatesCommunicate with customers about the delivery scheduleUpdate customers about their orders regularlyCreate brand awareness and drive cross-sell opportunitiesSend order updates to your customers on the particular events that you wishGet your business and operations-related notifications

April 12, 2022

New Feature Launch: WareIQ Branded Tracking & Customer Feedback

New Feature Launch: WareIQ Branded Tracking & Customer Feedback

For brands, engaging customers online after a purchase has been made has a host of benefits, such as:Higher repeat salesElevated customer satisfaction & loyaltyKnowing customers preferences in depthWareIQ's Branded Tracking app allows you to achieve these for your brand easily & build a premium post-ship experience in a seamless fashion.CapabilitiesAdd Promotional Banners on the Order Tracking PageWith WareIQ Branded Tracking, add promotional banners on the order tracking page to redirect customers to your store for re-engagement and increase repeat purchases.Customize Order Tracking Page to Include Brand ElementsBoost brand awareness by adding brand elements such as your logo to the tracking page and customize its URL to reflect your brand name. Moreover, you can add links to various landing pages of your online store to the tracking page, enabling easy redirection of users to your store.Enable Customers to Easily Track Order StatusShare full shipping journey and real-time order updates with customers through the tracking page.Seek Feedback Easily to Improve Customer ExperienceWith the Customer Feedback feature, you can easily gather feedback from customers on their brand experience. Analyze customer feedback trends over time and geographically to inform your future strategies and build brand trust and loyalty further.BenefitsRedirect customers to your online store and increase repeat purchasesBoost your brand awareness and build your brand presence furtherAlleviate customer concerns regarding shipping by allowing them to easily track the status of their ordersGather customer feedback easily and leverage insights to augment the brand experience in line with customer expectationsInterested in exploring more about WareIQ Branded Tracking and Customer Feedback Feature? Read our in-depth blog or visit: WareIQ Branded Tracking Page

April 12, 2022

New Product Launch: WareIQ Shipping Badges

New Product Launch: WareIQ Shipping Badges

­All customers while purchasing online focus on how soon the product can be delivered and how trustworthy is the seller. Optimising these parameters can boost your top-line performance significantly and help you to:Win customer’s trust and loyaltyImprove conversion rate during checkoutBut how do you improve this? One of the easiest ways to do this is by displaying fast shipping timelines on your online store.Introducing WareIQ Shipping Badgeshttps://youtu.be/mqMEvqG-UVEWareIQ Shipping Badges allow you to display fast shipping timelines on your online store and win customer trust, leading to higher conversions and lower cart abandonment rates.CapabilitiesDisplay Delivery Time & Drive SalesDisplay same day/next day/standard delivery badges & lower cart abandonment & boost conversion rates.Enable Customers to Check Pin Code ServiceabilityOur Shipping Badges allow customers to check the pin codes that are serviceable and intelligently display the fastest available shipping timeline as per the delivery zone and the time of the day customers are checking pin codes at.BenefitsWareIQ Shipping Badges allows online sellers to:Display transparent shipping timelines to reassure customers and enhance their trust in the brandBoost add-to-cart conversions and lower cart abandonment rateEnable real-time pin code serviceability and deliver an Amazon-like premium pre-purchase experience to delight customersWish to know more? Visit: WareIQ Shipping BadgesNow available on Shopify App Store: Install

April 12, 2022