Posts written by

Pavel D’silva

Pavel is a content marketing analyst at WareIQ. He has more than 3 years of content marketing experience. His key responsibilities include writing SEO-based blogs, guides, guest posts, and other types of content on a plethora of topics related to eCommerce fulfillment, operations, supply chain, warehousing, shipping etc.

What is eCommerce Shipping? A Detailed Guide On Processes, Benefits, 10 Best Practices to Ship Online Orders & Make Logistics a Competitive Advantage in 2024

What is eCommerce Shipping? A Detailed Guide On Processes, Benefits, 10 Best Practices to Ship Online Orders & Make Logistics a Competitive Advantage in 2024

Transportation of a product procured from an online retailer by a customer to their door is known as eCommerce Shipping. The above is a simple definition. However, today's eCommerce shipping & delivery involves highly complex processes - ordering, picking and packing, labeling, shipping, tracking, communication, and returns - that work seamlessly to deliver the product at the right place, time, and price. What is eCommerce Shipping? eCommerce shipping is essentially the transportation of an ordered product from the warehouse or fulfillment center to the customer's location, where delivery personnel will handle the last-mile phase of the order fulfillment process to deliver it to the customer. Shipping for eCommerce is a critical function of online retail as it is a crucial differentiator in satisfying and retaining a customer. Any business strategy of an eCommerce set-up must consider the capability to ensure the timely delivery of a purchased product safely at a reasonable cost. Developing and implementing the right shipping process with the right partners ensures a controlled and inexpensive delivery operation. The goal of an eCommerce shipping plan is to have an inexpensive and efficient process that delivers the product safely and on time, every time. The advent of eCommerce has given rise to fast deliveries of products that one shops for from the comfort of their home. Thus, eCommerce shipping has become a vital aspect of a successful eCommerce business, as it offers both convenience and quick deliveries to customers.  Hence, an eCommerce business that delivers a product purchased online quickly, safely, and on time can sway buyers, increasing sales and retaining loyal customers. Poorly-planned shipping for the eCommerce process may significantly impact the success of an eCommerce business. A weak shipping process implementation could lead to late deliveries, high shipping costs, unfulfilled or misplaced orders, wrong items shipped, ambiguous return policies, and poor or damaged packaging, thus, impacting the business [contactus_lilgoodness] Suggested Read: What is Shipping Policy? What are the Processes Involved in eCommerce Shipping & Delivery? The shipping process in eCommerce involves receiving an order from the customer and all the ecommerce operations after that to successfully deliver it to the customer including confirming the order, locating the relevant products in the warehouse, packaging them, and having them picked up by the shipping company, that will eventually transport it to the same city or town as the customer, from where on-ground delivery partners will pick it up and provide the last-mile delivery to the customer's exact location. The eCommerce shipping process has three preliminary stages: Order Receiving This process begins with the customer placing an order and the seller confirming it. Once it has been confirmed, the products need to be located in the warehouse and confirmed that they are in stock, after which the next phases can commence. Order Processing Order processing involves scrutinizing every detail of the order such as making sure that the product is not damaged, checking the number of items or units ordered, checking the accuracy of the delivery address and which route and courier provider would be the fastest, which lays the groundwork for the product to eventually be picked up and transported by the relevant eCommerce shipping company. Order Fulfillment This involved the chosen eCommerce shipping company picking up the order after all the final checks and inspections are done to make sure that everything is accurate. Depending on where the customer is located and the proximity of the warehouse or fulfillment center to them, the journey will vary accordingly. Once the order reaches the final destination, it is unloaded and is picked up by the delivery partner, who will eventually handle delivering the order to the customers' doorstep. What are the Various Costs Associated with Shipping for eCommerce? Shipping for eCommerce and logistics costs are complex, and hence an overview of the various expenses associated with eCommerce shipping is given below: Shipping Costs Shipping costs are calculated by considering the following: Dimensions (lxbxh) – volumetric and gross weight All shipping carriers assess both volumetric and gross weight for calculating shipping costs. The higher weight of the two is considered, and the rates are calculated accordingly. The gross weight is the package's actual weight, and the volumetric weight considers the size (l x b x h) of the box to determine the shipping cost. The distance to the door The distance between a package's origin and destination is considered when calculating shipping costs. Thus, the distance between two different points of origin, and shipping to the same destination, may significantly differ. And so, the longer the shipping distance, the higher the shipping cost. Shipping rates structures Generally, most eCommerce businesses use the following two shipping rate options: Flat rate shipping  As the name suggests flat rate shipping is the rate charged is uniform for all orders within a particular range, like weight range (volumetric or gross), order value, delivery distance, or some other categorization. The disadvantage of this rate structure is that a few orders will be overpriced and others underpriced. Real-time rates With this option, the website displays the actual shipping rates offered by the carrier per the weight of the package, the type of service, and the shopper's location.  This rate structure charges the correct amount to ship the package to the shopper's location.  Free Shipping Most eCommerce businesses increase their sales conversions by offering free shipping. For most consumers shopping online, free shipping is one of the main reasons for completing a purchase on a particular site, thus building customer loyalty. eCommerce businesses can offer free shipping without losing money, as follows: Incorporating shipping costs into product costing.Offering free shipping for a minimum purchase value.Providing a loyalty program and charging a fee in place of free shipping on all orders. Suggested Read: What are other ways to reduce shipping costs? Handling Costs Handling fees cover everything other than shipping costs. It includes staffing costs for picking and packing items, labeling, loading/unloading the vehicle, and other fulfillment services. Packaging Packaging affects shipping costs and customer experience, affecting the brand image. The delivery person and the packaging represent a brand that the customer personally interacts with first-hand. A well-executed packaging is a vital feature that fosters brand loyalty and customer retention. Conversely, poor or easily damaged packaging leads to a disappointed customer.   The Right Packaging There are plenty of packaging options from which one may choose. For example, consider the following to help determine the right packaging option: The type of product.The shape of the product.Weight (volumetric or gross) of the product.Is the product over-dimensional?Fragility or durability of the product.Does the manufacturer supply the product with packaging?Whether to go for plain packaging or brand the packaging. Custom Packaging Though custom packaging will be expensive, top-quality packaging can help one's brand stand out in a competitive environment. Good packaging can create a memorable experience, go viral, and build brand loyalty. Sustainable Packaging With rising eCommerce sales, the waste generated increases. Further, the widespread awareness of the current global environment scenario means that choosing sustainable shipping for eCommerce and packaging solutions will help improve one's brand image, leading to increased sales. Shipping Carrier Used Outsourcing shipping services to a 3PL can help eCommerce businesses expand operationally and negotiate better shipping discounts - lowering overall costs and increasing profits. A sizeable 3PL network of fulfillment centers can also help eCommerce stores with lower shipping costs and transit times. Surcharges Extra costs added to a base rate are surcharges. Any charge exclusive of the regular shipping and handling rates affects the shipping price. Here are a few surcharges: Fuel surcharge: it covers the fluctuating price of oil. It’s a percentage of the shipping cost and changes once a week.Over dimension surcharge: means an oversized or bulky non-standard package, which is non-stackable or fragile. Such packages get charged more.Surcharges for remote territories: are additional fees carriers charge for delivering packages to remote areas, like beyond city limits or the service area covered by the carrier.Dangerous/Hazardous goods: pose a possible risk to other packages carried with it and a delivery person or people near it. Hence such packages incur surcharges.  Returns eCommerce returns have now grown into a massive issue. The Paypers’ 2021-2022 Report says shoppers return anywhere from 10% to 40% of their eCommerce purchases.  For businesses, returns create challenges in terms of higher logistical costs, increased handling costs, and risk fraud. Also, if the customer returns the product in a damaged condition, the business bears the costs involved in either product refurbishing or disposal. The returns process can be daunting, inconvenient, and frustratingly slow for shoppers. 10 Best Practices in eCommerce Shipping for Competitive Advantage in 2024 Adopting the best practices for eCommerce shipping is vital for achieving success as this is the differentiator that helps one stand out amongst a host of competitors.  It is also proven that nearly 50 to 60% of online shoppers don't buy from eCommerce stores offering high shipping costs.  Hence, the strategies listed down below should be followed: Form a Team Source "You are only as strong as your team." — Dominique Wilkins. So go ahead and form a team. It is vital that the business generates leads, attracts shoppers to your site, increases conversions, and handles customers' concerns on shipping efficiently, effectively, and courteously. Accordingly, the following teams will be required sooner or later to grow a successful business: The Marketing Team: designs flyers and promotions to attract visitors to the site. The marketing team also carries out communications of such promotions to customers. Communication could be by emails, sms', blogs, vlogs, social media, and online advertisements. The Web Designers and Developers Team: ensure the site is attractive and easy to navigate for potential customers. Like the product listings and offers, the content is explicit and without ambiguity. Customers must also be able to notice the various shipping options and policies available, preferably before checking out. The Fulfillment Team: ensures that the orders received are processed quickly. The correct items per the order are picked, packed, shipped accurately, and on time. The Customer Service Team: is one of the most critical. A missed or delayed delivery is most aggravating for a customer. They must know how each phase in the product lifecycle affects the customer and how to respond to customer concerns satisfactorily. Concerns could be about a particular ongoing promotion, shipping options or policies, and myriad other issues. Set the Right Goals Source It is essential to set a goal for yourself. You must know where you wish to go and how to get there. One must review one's path from time to time and then make a course correction if required considering where one wishes to be. Then decide on a strategy that would best help one achieve the desired goal. Set SMART (Specific, Measurable, Achievable, Relevant, and Time-based) business goals for yourself. Then decide on a strategy. The goals must be clear and concise, which will ensure a profitable shipping strategy with an efficient shipping process and operations.  Here are a few questions that one needs to answer to set goals and strategy: What is your target market? Do you wish to acquire international customers or stay domestic? Do you want to brand yourself, or is it simply a side-hustle? Do you want to generate more business and earn profits? How would you do it?How can one increase conversions? By offering free shipping or various shipping options or offering competitive price rates, one can increase conversions.How can you increase the average order value? Maybe by offering free shipping for minimum order quantity/value or a flat shipping rate to high-value or multiple products bundled together.How can you expand the market or increase the target audience? You may do that by partnering with a large 3PL having an extensive network of fulfillment centres. Thus, being able to ship order to new geographies or by introducing newer, fast-moving products.How to decrease costs – by exploring possibilities of tying up with major carriers or 3PL, try cheaper packaging options or alternate suppliers offering to ship the product to the customer directly. Furthermore, by showing more affordable products than existing suppliers, increasing efficiency by streamlining the eCommerce operations through process reviews, and thorough education of fulfillment teams, one can decrease costs. Right Return Policy Source The reverse logistics process in eCommerce entails collecting a purchased product from a customer and putting the returned item in stock if undamaged. This process is a cost concern for an eCommerce business and, if mismanaged, will affect its profitability. Generally, a customer happy with a business's return policy will shop with the same retailer again. The reverse is also true: shoppers unhappy with the returns process will, in all likelihood, never shop with that business again. Hence, have a customer-friendly return policy and process returns quickly.  Right Shipping Strategy Source Here are the following shipping strategies that one may use per one requirement. Several eCommerce businesses have successfully used many of the below-mentioned shipping aggregation methods as a strategy: Real-Time Rates Source Display rates in real-time directly from major carriers. Though this strategy will get you the best rates, it cannot be used as a promotional tool because there could be marked variation in rates.  Benefits: Cheapest shipping option.You can offer to ship to new geographies at lower costs for expanding your business since you can take advantage of scale. Same-Day Delivery Source Same-day delivery requires a highly efficient fulfillment with equally efficient logistics operations. The disadvantage involves deploying plenty of resources, making the entire process costly.  Benefits: The fastest delivery time will be the USP (unique selling point) to increase conversions. With increased conversions, one's reputation and brand image increase, leading to higher revenues.On the flip side, one should not adopt same-day delivery as the first go-to strategy. Instead, a two-day or overnight shipping would be a more uncomplicated strategy to implement initially.Once a robust team handles the fulfillment efficiently and a capable, trustworthy shipping partner is signed up, you could then think of offering same-day delivery service to your customers. Free Shipping Source Most customers shopping online expect to be offered free shipping.  Benefits: It fulfills the customer's expectations.It directly improves conversion rates, which builds customer loyalty and retention, thus leading to higher profits. Though free shipping is free for the customer, ensure that higher product margins cover this cost, else you will lose money on every sale. Flat Rate or Standard Shipping Source One way to avoid offering free shipping is to provide a flat rate or standard shipping to the customer.  A flat rate charged for shipping any product ignores the type or size of the product or order value.  Table rate shipping offers a low flat rate for shipping a product close to the fulfillment center, which progressively increases with the distance from the fulfillment center to the destination. Depending on the minimum order value or order quantity, one could also charge a flat rate. Beyond a specific order value, one could offer free shipping if the costs are covered in the sale price of the product sold. Alternative Shipping Strategies Source You could try any of the above strategies that you are sure will not affect your bottom line. You could also think of alternative strategies like combining various shipping strategies to improve customer satisfaction and profits.  This kind of alternative strategy could lend itself to designing new promotions.  Here are a few: Offer standard and express shipping with assured delivery time at checkout so that customers requiring fast delivery can opt for it. OfferfFree shipping is it drives customers to your site. At the time of checkout, ensure to offer express shipping at a higher rate for faster delivery.Offer Tracking services for shipments.Offer branded shipping. Ensure the customer can track product shipments by providing a tracking service. Today, most eCommerce shipping solutions and 3PL offer tracking services that you could leverage. Opt for Multiple Carriers Source Opting to partner with multiple carriers to provide shipping for ecommerce has many benefits for online sellers. In addition to having the choice of the best services, it can also lead to lower costs. Benefits: Retailers are not dependent on a single shipping companyFirms can choose the shipping company with the best ratesFirms can choose the shipping company with the fastest delivery optionsThe order will always be delivered at the fastest rate and the cheapest priceRetailers can choose different shipping companies, depending on the nature of the goods What are the Benefits of eCommerce Shipping? Automated shipping process One can control the eCommerce shipping process with automated shipping. The system updates the inventory, the order tracking numbers, the courier reports, and the order delivery reports.  An automated eCommerce shipping system replaces all manual processes, thus reducing human error and streamlining the fulfillment operations.  An eCommerce shipping solution helps you import and export files, confirm/cancel orders, update inventory status, and choose the courier service. Sales channels integration Any eCommerce shipping solution will automatically sync the purchase orders with your sales to start further fulfillment operations. You can thus process the orders and provide the tracking details and status updates to your customers in real-time.  Save time and money With an automated solution, you gain access to multiple channels and can offer faster deliveries at discounted eCommerce shipping rates enabling you to reach more customers. Non-delivery reports Orders not delivered and returned are a massive loss for any eCommerce business. Automated eCommerce shipping solutions can reduce this loss to a large extent. Reports detailing the delivered and undelivered orders are easily generated using automated solutions. You can even determine which courier/carrier partner was responsible for the delivered and undelivered packages and take action accordingly. At the end of each month, you may analyze which partner is diligent and saves money for you and which doesn't. Returns management For an eCommerce seller, handling order returns is the most challenging. An automated eCommerce shipping solution will help manage your returns. The system will effectively manage returns and make your customers' shopping journey a wonderful experience. Thus, an automated eCommerce shipping solution will help you with the following benefits. Quicker deliveries.Customer satisfaction, repeat purchase, and retention.Improved reputation and brand value.Higher sales and increased profitsSave time and money How to Choose an eCommerce Shipping Service for Your Business in 2024? Small eCommerce business owners must partner with a suitable eCommerce shipping carrier to offer cost-effective shipping solutions to customers. When choosing an eCommerce shipping service that is right for your business, one must consider cost, shipping schedules, and type of packaging.Customers must be able to track their orders.Have a return service that is friendly and efficient A 2018 research by Deloitte recorded that 72% of shoppers said that free shipping was the number one reason to shop online. Today, many customers expect free eCommerce shipping for their online purchases with a one or two-day delivery time.  Established companies could easily attain this goal, but this would be an enormous undertaking for small business owners.  Though small eCommerce businesses may find it impossible to offer this strategy, by accepting the challenge of providing free eCommerce shipping, they could gain a loyal and grateful customer who will come back to shop repeatedly. eCommerce businesses must strive to review their shipping and fulfilment strategy and processes to succeed. However, the overall process becomes easier to manage once you partner with the right shipping partners.  Conclusion eCommerce is growing at a rapid pace. eCommerce Shipping is a challenging activity for any business, let alone an eCommerce business. Every business must find the most appropriate shipping strategy to adopt. It's not a one size fits all solution. Different companies have their challenges, and it will take time and continuous fine-tuning to arrive at the most optimum solution and strategy. Evaluate your strategy periodically to ensure that you continue to deliver the best service, with the best customer experience, as an outcome at the lowest price possible. WareIQ can help fulfil all your eCommerce shipping requirements in addition to a host of other services. WareIQ is an end-to-end solution for e-commerce fulfilment that allows you to ship 90% of your orders across India in 1 day – just like Amazon. Customers don’t want to wait for orders to reach them within 5-15 working days, instead by default, they end up comparing all shipping options to Amazon and expect their orders to reach them within 2 working days. Evidently, e-commerce stores that don’t offer this will lose customers to Amazon. To survive and remain competitive e-commerce businesses have to ‘deliver’ on this expectation.  WareIQ’s technology prioritises speed and scale to give you complete control over your logistics and offer Amazon-like delivery to your customers. WareIQ unifies all your logistics operations into one platform so you can manage everything in one place – from inventory, orders, and warehousing, to shipping, delivery, and returns. No more wasted resources and fragmented data from a hundred different tools. WareIQ has shipping partnerships with all the prominent national and hyperlocal eCommerce courier service providers to enable last-mile delivery services for all eCommerce players. Our clients have an option to choose from 20+ shipping companies to enable faster delivery in 1-2 days. [signup] Ecommerce Shipping FAQs (Frequently Asked Questions) What is eCommerce shipping?Transportation of all the products and services purchased online from a retailer to a customer's delivery destination is referred to as eCommerce shipping. How do I choose an e-commerce shipping service for my business?Factors you should consider while choosing a shipping service for business are:• Shipping destination: Consider the countries or regions you want to ship to and select a shipping service that offers coverage in those areas.• Delivery speed: Determine the delivery speed requirements for your products and choose a shipping service that offers the necessary options.• Shipping cost: Compare shipping rates of different services and choose the one that offers the most cost-effective options for your business.• Package size and weight: Consider the size and weight of the products you will be shipping and choose a shipping service that can handle your needs.• Carrier reputation: Research the reputation of different shipping carriers and choose one with a track record of reliability and good customer service.• Integration with your e-commerce platform: Choose a shipping service that integrates well with your e-commerce platform to make shipping and tracking as efficient as possible.• Customer service: Consider the level of customer support offered by the shipping service, including response time and availability What are the top shipping solutions for eCommerce?• WareIQ• ShipperHQ• ShipStation• AfterShip• ShippingEasy How is eCommerce shipping & delivery cost calculated?To calculate a shipping cost, simply weigh the product and use a shipping cost calculator. If your package is small yet heavy, ask for a shipping cost based on dimensional volume, which may be less expensive. When calculating postage by weight, remember to use the entire weight of the package rather than the product's weight. How can I reduce eCommerce shipping costs? • Try to Reduce the weight of packages• Opt for right-sized packaging• Whenever possible choose flat-rate shipping• Keep monitoring rate changes• Use WareIQ shipping to cut costsRead about more ways to decrease shipping costs in detail. How does WareIQ help in shipping for eCommerce? WareIQ provides end to end fulfillment services to eCommerce companies. WareIQ gives an option to the eCommerce & D2C brands to select from the best courier/shipping partners to optimize eCommerce shipping & logistics. Apart from that, eCommerce companies can do the following:• Track shipments in real time• Collaborate at shipping level with your courier partner• Predict anomalies• Catch delivery failures• Overcome escalations How can you distinguish your brand through your shipping strategy? By offering good branding and a positive customer experience and this is what you can do:• Offer fast and reliable shipping: Offer multiple shipping options with delivery speeds that meet or exceed customer expectations. This can help set your brand apart and build customer loyalty.• Provide excellent customer service: Offer exceptional customer service, including easy-to-use tracking, prompt response to customer inquiries, and a streamlined returns process.• Personalize packaging: Use custom packaging that reflects your brand, including branded boxes, custom tissue paper, or branded shipping labels.• Offer free shipping: Consider offering free shipping for orders above a certain value. This can be an effective way to differentiate your brand and attract customers.• Add a personal touch: Include a personalized note or small gift with each order. This can help build a connection with customers and set your brand apart.• Offer eco-friendly shipping options: Offer eco-friendly shipping options, such as using biodegradable packaging materials or using shipping carriers that prioritize sustainable practices. How to ship products to online customers?You ship and deliver products to eCommerce in a few easy steps:1. Calculates the shipping charges2. Decide the courier company through which you will ship the order3. Pack the package properly so that it doesn't get damaged while transit4. Get proper shipping labels so that right product reaches the right customer5. Get the product shipped & dispatched through an eCommerce shipping company like WareIQ6. Track the order till it reached the customer

February 08, 2023
10 Best 3PL (Third Party Logistics) Companies in India in 2024

10 Best 3PL (Third Party Logistics) Companies in India in 2024

There’s an old adage that goes, “if you need help, ask”. Everyone needs assistance sometimes, especially in the strenuous and hyper-competitive environment known as the eCommerce industry. While eCommerce has taken the world by storm, a phenomenon especially prevalent in developing countries like India, eCommerce sellers have had to fend off competition from both small, local firms and gigantic MNCs alike. As more people use eCommerce to browse and purchase items they need, more people are also trying to capitalize on setting up new businesses or expanding the online presence of their existing ones. This has given rise to multiple new technologies and innovations that have changed the way we are able to use eCommerce, for the better. For instance, just a few short years ago, no one would complain if they received their orders in a week. However, in the current day and age, people have grown accustomed to getting their orders in a day and even a few hours due to the advent of ultra-fast and hyper-local delivery services. This may seem daunting if you are a budding eCommerce seller but fear not. This is where you can ask for help from 3PL logistics companies that provide dedicated fulfillment services for online sellers. In this blog, we will provide answers to what a 3PL logistics service provider is, why you should partner with one, and the 10 best options currently available in the market. What are 3PL Logistics Companies? 3PL logistics companies are firms that provide a vast swathe of eCommerce services, primarily relating to tasks such as order fulfillment, inventory management, order processing, picking and packing fulfillment service, eCommerce shipping, and last-mile delivery service. They are a good alternative to self-fulfillment or 1st-party fulfillment services, such as Amazon FBA, because they provide increased flexibility, cheaper pricing, and value-added services, such as WMS software, branded tracking page, eCommerce customizable packaging, and more. Keep in mind that the range of services may vary depending on the company but the core focus is centred around successfully delivering orders to customers safely and on time. Once you have partnered with a 3PL logistics service provider, all you need to do is receive and monitor your orders and let them do the rest. These companies provide respite from most eCommerce logistics and eCommerce fulfillment-related tasks, allowing you to focus on the main aspects of your business, such as product development and marketing. [contactus_lilgoodness] Top 5 Reasons/ Benefits to Partner With a 3PL Logistics Service Provider in India Source Reduces Expenses Since 3PL fulfillment companies take care of almost every logistics and fulfillment requirement you may have and you only pay them a specific, pre-determined amount, the result is that you end up saving a ton of money compared to if you did it yourself. Most 3PL companies have partnerships with many other companies for various tasks, such as shipping and eCommerce warehousing, and can take advantage of bulk discounts that would not be available to a single seller. This enables you to increase your profit margins on every order, saving you a significant amount of money in the long run. Offloads Important Logistics Processes When you partner with a 3PL logistics service provider, you aren’t just saving on money but on time and effort as well. Since most logistics tasks, such as transporting goods to wherever they need to be, storing products in a fulfillment center, selecting the appropriate product, packaging it and getting it ready for dispatch, shipping it to the customer's destination, and more, will be offloaded to your logistics partner, the entire post-sale process becomes more simplified and clear-cut. You only need to focus on promoting and selling as many products as you can while your 3PL provider does the rest.  Gives You Access to Advanced Technology and Features Many 3PL logistics companies come readily equipped with the latest technologies and features. Some of them include WMS software, fleets of different delivery vehicles, automated inventory management, order consolidation across platforms, and much more. It is important to note that most 3PLs are competing with each other in their own right, so in order to get customers to choose them over their competitors, they have to stock themselves with cutting-edge features for reduced prices. Provides Multiple Marketplace Integrations Investing in and operating a standalone WMS with no assistance can be tedious in addition to being expensive. However, most 3PL companies have their own WMS that can integrate with multiple selling platforms, website builders and shipping companies. This will allow you to store all your vital order and inventory-related data in one dashboard that can be accessed from anywhere. Additionally, you will be able to access historical data to be able to compare metrics from the current sales season to a previous one of your choosing. Amplifies Customer Satisfaction By giving your customers access to the best features and technology, you will ensure that they have a good experience with your company. This will increase positive sentiments about your company, which will become apparent in the customer feedback you receive, both personally and online. Customers appreciate services that help them get what they want with the least possible effort. Therefore, partnering with a 3PL logistics service provider that will ensure each product is packaged and delivered in the best and most seamless way will only increase your chances of receiving repeat purchases from existing customers and first-time purchases from new ones. 10 Best Third-Party Logistics (3PL) Companies in India in 2024 A list of the top 10 3PL logistics services providers in 2024 along with their features & offerings are mentioned below: WareIQFedExMahindra LogisticsAWL IndiaKD LogisticsAccess WarehousingStockareaBlue DartDelhiveryAllcargo Logistics WareIQ Source WareIQ is an eCommerce fulfillment company that was established in Bangalore, Karnataka in 2019. The company provides a vast amount of logistics and fulfillment services, such as storage facilities, inventory management, product preparation, customizable packaging, shipping, last-mile delivery and much more. It has a custom WMS that can automate various warehouse tasks and can integrate with multiple eCommerce marketplaces like Amazon, Flipkart, and more, website builders like Shopify, WooCommerce and more, and shipping companies for eCommerce like FedEx, BlueDart and more. The company also has a partnership with more than 12 of the largest shipping carrier facility provider in the industry and has smart courier allocation that assigns the swiftest and most wallet-friendly option for every package. Some features of WareIQ that make it one of the best 3PL logistics companies in India in 2024 are listed below: It has an India-wide network of fulfillment centers and dark stores that aid with efficient inventory storage and ultra-fast delivery, in addition to smart inventory placement that assigns the best facility for each SKU.It provides ultra-fast delivery through a partnership with the largest shipping companies in the nation and always assigns the quickest and cheapest option.It helps with returns management and offers an RTO Shield to offset the negative symptoms of returns, in addition to taking care of the entire reverse logistics procedure.It takes care of last-mile delivery by ensuring that once orders are transported to the same city as the customer, an on-ground delivery executive picks it up and delivers it to the customers doorstep.It offers customization options for product packaging where every aspect can be tailored according to your liking. FedEx Source FedEx is one of the most recognisable names in the logistics industry. The company was founded in 1971 in Little Rock, Arkansas, USA. To fulfill orders, the business collaborates with online stores that receive a lot of traffic. Although FedEx has a vast transportation network, it also has alliances with several other companies to provide a seamless fulfillment experience. Integrations with online marketplaces like Etsy and Walmart as well as online selling platforms like Shopify, are available through the FedEx API. Some features of FedEx that make it one of the best 3PL companies in India in 2024 are listed below: It provides a smooth experience by allowing collaboration with external business tools, such as Xero and QuickBooks.It has a specialised eCommerce platform that enables businesses to remotely manage their inventory and orders.It provides unmatched customer service where every query is taken care of instantly.It has an online commerce platform that enables users to follow their orders and receive thorough business reports.It provides crucial 3PL services such as order fulfillment, packaging, warehousing and reverse logistics. Mahindra Logistics Source To expand Mahindra's emphasis on distribution services for customers and stakeholders, the company established a critical 3PL logistics service provider known as Mahindra Logistics, currently headquartered in Mumbai. The company offers its services in a wide range of industries and provides supply chain and transportation facilities. Distribution facilities, notably in rural and far-flung areas, and technology-driven logistics solutions are among its primary services. This distribution and fulfillment company is well-established throughout India, particularly in tier-2 and tier-3 cities and towns. Some features of Mahindra Logistics that make it one of the best 3PL logistics companies in India in 2024 are listed below: It accepts the most significant payment processing options.It claims the biggest warehouse facility in all of India at one of its storage locations.It prioritizes sustainability and has begun utilizing electric trucks for last-mile delivery.It facilitates upwards of 400 distinct clients that sell a wide range of products.It is part of a well-known multi-industry organization. AWL India AWL is one of the most reputable B2B 3PL logistics providers in India, with over 15 years of experience and presence in 1700+ locations. AWL handles the entire operations starting from warehousing, picking packing, and distribution for their clients from various industries like food & beverages, retail & lifestyle, healthcare, etc. Their logistics solutions include warehousing, transportation & distribution, express cargo, order fulfillment, freight forwarding, customs clearance, reverse logistics, etc. Some of the USPs of AWL that make it one of the best 3PL companies in India in 2024 are listed below: 10 million square foot area of Smart Robotics Warehouse WAAS.A logistics business with a license that offers services for packaging, handling, and distribution.The distribution of consumer and medicinal goods in times of crisis.The use of contemporary tracking and observational systems.Analysis of data in real-timeCold Chain Solutions for pharmaceuticals and perishable commodities.Storage that is temperature-controlled.Management systems supported by AI.Servicing a variety of sectors globally.A single dashboard to manage the whole supply chain.Vision from the control tower and order management.Rapid and adaptable integrationPlatform for supercomputing data insightsAutomated Capacity ControlCross-docking, consultation, labeling, packaging, and barcoding. KD Logistics Source KD Logistics was set up in 2005 and is currently headquartered in Mumbai, Maharashtra. They prioritize client satisfaction in addition to providing third-party logistics services. The quality of every service is of extreme importance to the company. Every endeavor is seen as a chance and a launchpad for achieving new goals. Due to these tenets, KD Logistics has amassed a following of devoted customers across India. They aim to enable their clients to become leaders in their respective fields and are dedicated to giving them the most value for their money by offering top-notch service. Some features of KD Logistics that make it one of the best 3PL logistics companies in India in 2024 are listed below: It offers most eCommerce fulfillment services, such as a warehousing network, distribution facilities and more.It services many high-end clients, such as Kohler and P&G, just to name a few.It gives its customers access to a unified WMS and OMS system.It has a vast fleet of various types of delivery vehicles, segmented into different categories according to the nature of its operations.It currently has a distribution network of more than 15,000 pin codes in India. Access Warehousing Source As one of India's top non-asset-based supply chain management organisations, Access Warehousing creates and implements market-leading solutions in both freight management and contract logistics. The company was founded in 2013 in Bangalore, Karnataka. The company’s 200-plus member teamwork in several geographic aggregates in order to provide organisational excellence and workable solutions to the most difficult supply chain problems. With an enhanced focus on broad business sectors and the specific demands of the retail, automotive, oil, healthcare, technology and aerospace sectors, this organisation utilizes its renowned experience in the industry to provide best-in-class services over an integrated worldwide network. Some features of Access Warehousing that make it one of the best 3PL logistics companies in India in 2024 are listed below: It provides many conventional services, such as storage, delivery options and more.It consists of multiple tools for warehouse management, including pallet racking, vertical forklifts and more.It can ship orders through various mediums, such as air, land, rail and sea.It provides guaranteed same-day and next-day delivery services.It offers personalized warehousing solutions. Suggested Read: Find other logistics companies in Bangalore. Stockarea Source Stockarea is a 3PL logistics service provider that was founded in 2019 and is currently based in Chennai, Tamil Nadu. Distributors and manufacturers all over India may create, configure, use, and duplicate inventory bases thanks to Stockarea. Using Stockarea's custom cloud-enabled solution, businesses can set up their remote Inventory base in any warehouse in their network. Sellers can also benefit from all-inclusive 3PL services that cover shipping, warehousing, fulfillment and clearing customs. To ensure that their client's goals are achieved through the distant base, Stockarea assigns a specialized contract manager to every contract. Some features of Stockarea that make it one of the best 3PL logistics companies in India in 2024 are listed below: It provides multiple configurations for various solutions, such as warehousing, transportation, logistics and more.It provides returns management and complete implementation of the reverse logistics procedure.It offers dedicated customs clearance facilities for international orders.It supplies value-added features, such as cross-docking and pallet-based inventory management.It offers freight-forwarding services through various air carriers. BlueDart Source BlueDart is an Indian 3PL company founded in 1983. It provides delivery services for both domestic and international destinations, serving over 220 countries worldwide. The company has a large network of service locations and provides a range of delivery options, including express, deferred, and same-day delivery services. With its strong emphasis on technology and reliability, BlueDart has established itself as a trusted brand for businesses and individuals in India. Some features of BlueDart that make it one of the best 3PL logistics companies in India in 2024 are listed below: It has a vast network of service locations, providing delivery services to over 220 countries worldwide.It places a strong emphasis on technology and the company ensures that shipments are tracked and delivered on time.It offers express, deferred, and same-day delivery services to cater to customer needs.It provides seamless integration with eCommerce platforms, making it easy for online businesses to manage their deliveries.It has a dedicated customer support team that assists with shipping, tracking, and delivery issues. Delhivery Source Delhivery is a business that specializes in shipping and logistics. Its present headquarters are in Gurgaon, Haryana, where it was founded in 2011. It offers a variety of services, such as order fulfillment, marketplace integrations, and warehouse facilities, to support the supply chain. The company's major objective is to offer a solid infrastructure that improves daily eCommerce operations. In order to do this, technology is used to service more than 18,000 pin codes, give around-the-clock customer support, offer a huge network of fulfillment centers and more. As a result, it has grown to be one of the most reputable eCommerce delivery partners in the country. Some features of Delhivery that make it one of the best 3PL logistics companies in India in 2024 are listed below: It offers year-round, 24-hour customer support services to all consumers.It offers shipping aggregation services for the domestic and international B2B and B2C markets.It provides a large network of different warehouses and fulfillment facilities.It offers 2 to 4-day shipping for orders coming from a distance.It offers returns management in order to lessen the harm and delays brought on by returns. Allcargo Logistics Source Allcargo Logistics is an Indian logistics and distribution company that was founded in Mumbai, Maharashtra in 1993. The company offers its services in more than 180 countries around the world and has more than 300 offices located in major regions. It specializes in eCommerce logistics solutions such as transportation, supply chain management, contract logistics and much more. Additionally, it has also partnered with many regional and international courier services to be able to provide fast and reliable delivery services. Some features of Allcargo Logistics that make it one of the best 3PL logistics companies in India in 2024 are listed below: It ships to more than 180 countries globally.It offers a variety of transportation and delivery methods.It has more than 69 warehouse locations scattered across India.It provides returns management services.It offers value-added services such as cross-docking, quality checks and more. How to Choose the Best eCommerce Logistics Company in India? Here are some factors to consider when choosing the best logistics partner for your eCommerce business in India: Network Coverage: Look for a logistics company with a wide network coverage in India, as this will ensure that you can deliver products to your customers across the country.Delivery Speed: Choose a logistics company that can meet your delivery speed expectations, whether it's same-day delivery or next-day delivery.Cost-Effectiveness: Consider the cost of shipping and handling, as well as any additional charges for services such as reverse logistics or returns management.Reliability: Look for a logistics company with a reputation for reliability, as this will ensure that your products reach your customers on time and in good condition.Technology and Automation: Choose a logistics company that uses the latest technology and automation to streamline processes, increase efficiency, and provide real-time tracking and updates.Customer Support: Look for a logistics company with a responsive customer support team that can handle any issues that may arise during the shipping process.Scalability: Choose a logistics company that can scale with your business, as your shipping needs will likely change as your eCommerce business grows. Conclusion: Why WareIQ Should be Your First Choice for a 3PL Logistics Service Provider in India? Choosing a 3PL logistics service provider can have a significant impact on the future growth and outcome of your business. It would be prudent to identify your own current and future requirements and conduct some research about which companies fit that bill the best. There are also plenty of options in the market, so you can get one for a competitive price while also sacrificing the least amount of features. If you are just starting your eCommerce journey or are looking to expand your reach and ability to fulfill orders across the country, partnering with a good logistics partner would be extremely beneficial. While there are many good options to choose from, WareIQ sets itself apart by offering a diverse range of features, advanced technology, flexibility and transparent pricing. WareIQ is one of India’s leading 3PL fulfillment and logistics providers that consists of many different types of eCommerce services. Some of our flagship services are listed below: Inventory Control: We have a customised WMS that provides real-time updates and the ability to automate a number of tasksUltra-Fast Fulfillment: We offer solid same-day and next-day delivery options that are quickSKU Storage: we can hold your inventory wherever you need it with our India-wide selection of dark stores and fulfillment centersShipping Badges: We enable you to include shipping badges on your online product listings that offer delivery estimates, similar to PrimeApp Store: We offer a comprehensive, neatly-designed app store with a wide selection of appsBranded Tracking: We provide branded order monitoring so that you can add any information to your parcel tracking pages that you want to draw attention toPartnerships with Shipping Carriers: We work with over 12 different courier services and we automatically choose the best option for each orderOnline Integrations: We are able to link to more than 20 web development and online retailing platforms, including Amazon, WooCommerce, Flipkart and othersBranded Packaging: We offer specialised packaging solutions that can be tailored to your requirementsReturns Management: We take care of returns and protect you from any consequences that may result from them Related Search in India: Top 10 Logistics Companies in Mumbai & Logistics Companies in Delhi. 3PL Logistics Companies: FAQs (Frequently Asked Questions) What services do 3PL logistics companies provide?3PL logistics companies provide a wide range of services. Some of them are listed below:- Order fulfillment- Picking and packing- Shipping- Last-mile delivery- Inventory management What are the factors you should consider when partnering with a third-party logistics service provider?Some of the factors that you should consider while partnering with a 3PL logistics company include:- Pricing plans- Range of services- Network coverage- Customizability- Past performance What are some drawbacks of partnering with a 3PL logistics company?Parenting with a 3PL logistics company can be highly beneficial to your business but there are some drawbacks. Some of them are listed below:- Increase in scale- Increase in complexity- Reduced influence How can 3PL logistics companies improve customer satisfaction?Most 3PL logistics companies have access to advanced technology and services that they utilise to give your customers an enhanced fulfillment experience. Is WareIQ a 3PL company?Yes. WareIQ primarily describes itself as an eCommerce fulfillment company but it also provides even better logistics services that are expected from a 3PL logistics service provider. WareIQ provides end to fulfillment services starting from warehousing to WMS and OMS platforms to shipping and courier services. Which are the Other Popular 3PL Logistics Companies for eCommerce?The best option will depend on the specific needs and requirements of the business. These are some of the most popular 3PL companies for eCommerce:- Amazon Logistics: Amazon's in-house logistics company provides delivery services for its own e-commerce platform and also offers its services to other businesses.- FedEx Supply Chain: FedEx's 3PL arm provides a wide range of logistics solutions for e-commerce businesses, including order fulfillment, transportation management, and reverse logistics.- WareIQ: WareIQ is the trusted 3PL fulfillment partner for 500+ brands in India providing pan-India network of fulfillment centers, unified WMS+OMS platforms and fastest shipping services to omnichannel brands in India.- UPS Supply Chain Solutions: UPS offers a variety of logistics services for e-commerce businesses, including order management, transportation management, and warehousing solutions.- DHL Supply Chain: DHL provides end-to-end logistics solutions for e-commerce businesses, including order fulfillment, transportation management, and reverse logistics. Which is the no.1 3PL logistics company for B2B business in India?WareIQ is the best 3PL logistics company for B2B businesses in India. It has a solid network of infrastructure and technology that enables the seamless and quick transfer of goods from one business to another. Some of our B2B fulfillment capabilities are listed below:- Personalized labelling and packing lists- EDI adherence- Multiple shipping options- Hub and spoke inventory storage- Breaking bulk and consolidation services- Integrations with multiple platforms- Access to 3rd party shipping accounts

February 07, 2023
What is Kitting in eCommerce? Definition, Role, Benefits and Steps Involved in Managing Kitting in Warehouses in 2024

What is Kitting in eCommerce? Definition, Role, Benefits and Steps Involved in Managing Kitting in Warehouses in 2024

In the eCommerce, manufacturing and retail industries, millions of raw materials, products and shipments are distributed to and from various locations every day. The logistics involved in ensuring that all these items are shipped as cost-effectively and efficiently as possible is immense. It is in every business’s best interest to identify ways to reduce their logistics costs and reduce shipping costs and this can usually be done by optimising the amount of space each parcel takes up. One fool-proof way of ensuring this happens is by implementing kitting. This enables multiple items to be shipped together in one large consignment, reducing the space it takes up in transit and also the number of trips needed to eventually ship each item. In practice, it is just as efficient as it sounds and it helps sellers, suppliers and manufacturers alike ship large amounts of goods with ease. In this blog, we will get into the nuances of kitting, including its definition, its role in different business facets, its benefits, and the steps involved in managing the kitting process. What is Meant by Kitting? Kitting refers to the process of grouping and packaging components or subassemblies together to create a final product or kit. This is often used in manufacturing, assembly, or distribution operations, where multiple items are required to complete a single task or project. A kit may consist of raw materials, parts, tools, instructions or any combination of these items that are required to complete a specific task. The components are pre-selected, packaged, and labeled to ensure that everything required is included in one convenient package. This helps to streamline the production process and minimise the need for separate ordering and handling of individual components. Kitting can be done manually or with automated processes such as pick-to-light or barcode scanning systems. The goal of kitting is to save time and improve efficiency by reducing the number of steps involved in picking and packaging components and in mitigating the risk of missing components or incorrect assembly. What are the General Components of a Kit in eCommerce? The components in a kit in eCommerce can vary depending on the specific kit and the industry it is being used in. Some common components that are often included in kits in eCommerce include: Products: The primary components of a kit, which can include physical items such as hardware, electronics, toys, or clothing, as well as digital items like software or online services.Packaging: Kits often include packaging to protect and organize the components, such as a box, bag, or other containers.Instructions: Kits may include instructions or documentation to help customers understand how to use or assemble the components.Accessories: Kits can also include additional accessories, such as adapters, cables, or batteries, that are needed to use or complete the components.Marketing materials: Kits may include promotional or marketing materials, such as flyers, posters, or stickers, to help market the kit and its components. [contactus_lilgoodness] The Primary Roles of Kitting in 2023 Source In Warehousing Kitting is widely used in warehouses as a means to streamline order fulfillment and improve the accuracy of picking and shipping processes. The goal of kitting in a warehouse is to simplify the process of gathering, packaging and shipping multiple items as one unit, thereby reducing the number of individual picking operations required to complete an order. Overall, kitting in a warehouse can improve the efficiency of order fulfillment, reduce the risk of errors, and streamline the supply chain. Here's how kitting is typically used in warehouses: Pre-Assembly: Components are pre-assembled in a warehouse to create a complete kit. This can include items such as hardware, tools, instructions, or packaging materials. The kit is then packaged and labelled to ensure everything required is included in one convenient package.Picking and Packaging: Kits are picked and packaged according to the specific requirements of each order. This can involve the use of automated systems such as barcode scanning or pick-to-light systems to ensure accuracy and efficiency.Shipping: The completed kits are then shipped to customers or other warehouses as required. Shipping kits instead of individual components help to reduce the number of shipments required, which ultimately lowers shipping costs and improves delivery times. In Inventory Management Kitting plays an important role in inventory management by simplifying the tracking and management of multiple items that are used together in a specific product or process. The goal of kitting in inventory management is to reduce the number of separate items that need to be tracked, making it easier to manage stock levels and ensure that the right components are available when needed. Kitting in inventory management helps to simplify the tracking and management of components, limit the risk of stockouts and improve the effectiveness of order fulfillment. Here's how kitting is typically used in inventory management: Kit Creation: A kit is created by grouping multiple items together that are commonly used together in a specific process or product. This can include raw materials, parts, tools, instructions, or any other item that is required to complete a specific task. The kit is then labelled and tracked as a single item in the inventory management system.Inventory Tracking: With kitting, inventory management becomes simpler as the number of separate items that need to be tracked is reduced. This can make it easier to manage stock levels, ensuring that the right components are available when needed.Stock Reordering: Inventory management systems can automatically trigger stock reorders when the levels of components in a kit fall below a predetermined threshold. This helps to ensure that the right components are available when needed, reducing the risk of stockouts and improving customer satisfaction. In Manufacturing Kitting is a widely used practice in manufacturing to streamline the assembly process and improve the accuracy and efficiency of product production. The goal of kitting in manufacturing is to simplify the process of gathering and packaging multiple components that are required to produce a single product. Kitting in the manufacturing industry can improve the efficiency and accuracy of product production, thus reducing the risk of errors and simplifying inventory management. Here's how kitting is typically used in manufacturing: Consolidation of Raw Materials: Components and raw materials are pre-assembled in a manufacturing facility to create a complete kit. This can include items such as parts, tools, machinery and everything else needed to create the finished product. The kit is then packaged and labelled to ensure that everything required is included in one convenient package.Assembly Line: The components of a kit are placed on an assembly line to produce the final product. The use of kitting helps to simplify the assembly process and mitigate the risk of mistakes, mishaps and inefficient practices.Quality Control: Kitting can also help to improve the accuracy and consistency of product production by ensuring that all required components are included in each kit. This can help to reduce the risk of quality issues and improve customer satisfaction. Benefits of Kitting for Retail Businesses Improves Efficiency Source Kitting streamlines the process of assembling products by pre-grouping all the necessary components into one kit. This saves time and mitigates the risk of errors, since all the required parts are readily available and can be easily assembled together. This ensures streamlining and optimization of various processes such as manufacturing, order fulfillment, transportation and more. Suggested Read: How to Streamline Shipping Processes for eCommerce Sellers in 2023? Increases Productivity Source By reducing the amount of time spent searching for parts and gathering materials, kitting can significantly increase productivity. Assemblers can focus on their main task, knowing that the necessary components are all in one place. Additionally, because every important element is pre-packaged and bundled together in a single kit, it prevents the need to have multiple shipments and journeys for multiple products. Reduces Costs Source Kitting can help reduce costs associated with inventory management, such as carrying costs and obsolescence costs. By grouping components together, kitting allows companies to reduce the number of individual items they need to keep in stock, thus reducing the amount of money they need to spend on inventory management. It also requires fewer consignments to be dispatched, reducing transit and storage costs as well, saving the business a significant amount of funds in the process. Enhances Inventory Control Source Kitting makes it easier to track inventory levels, since all the components of a kit can be easily accounted for because they are bundled together in a single shipment. This helps companies maintain accurate inventory levels and reduces the risk of stockouts. Furthermore, kitting necessitates that products of a similar nature and end goal are stored together, making inventory storage more organised. Amplifies Customer Satisfaction Source Kitting can help improve customer satisfaction by providing complete, ready-to-use products that meet their specific needs. Customers are able to receive their products quickly and efficiently, without having to worry about missing parts or assembly errors. Thus, it provides a significant increase in quality and speed by which orders are delivered to their respective customers, enabling an overall better experience. How to Manage the Inventory Kitting Process in Warehousing in 2023? ​​8 steps involved in the inventory kitting process are mentioned below: Accurately Define the Kit The first step in managing the kitting process is to define the kit by determining which components or parts are needed to create a complete, ready-to-use product. This includes identifying the specific items that should be included within each kit, as well as the quantities needed. Ascertain the Components in the Kit The next step is to determine the components that will be included in each kit. This may involve reviewing product specifications, working with suppliers to obtain components, or creating custom components to ensure that every kit has the required elements necessary to complete the intended task. Gauge the Required Inventory Levels Once the components have been determined, it is important to plan the inventory levels of each component. This involves determining how many kits can be made with the available components and determining how many components will be needed to meet demand. Therefore, inventory levels need to be adjusted accordingly. Efficiently Assemble the Kits After planning the inventory levels, the next step is to assemble the kits. This involves physically grouping the components together and preparing the kits for shipment. This requires an efficient and standardized assembly process to increase efficiency, reduce unwanted errors and save time. Securely Store the Kits The assembled kits need to be placed in a safe and secure environment until they are ready to be shipped. This may involve using warehouse space or using off-site storage if space is limited. Determine the best possible conditions depending on the nature of the contents of the kit. Track Inventory Needed for the Kit It is important to track the inventory levels of the kits to ensure that there is always enough stock to meet demand. This can be achieved using a variety of tools, including barcode scanning, software systems or manual methods. High-end inventory management software can automatically keep you aware of your inventory levels in real-time. Consistently Monitor the Quality of the Kit To ensure that the kits are of the highest quality, it is important to regularly monitor their quality and address any issues that arise. This may involve conducting quality control inspections or working with suppliers to resolve any quality issues. This will help you identify any bottlenecks or processes that need to be improved or removed entirely. Update Components of the Kit as is Required The components of a kit may change over time, so it is important to regularly review and update the components as needed. This may involve working with suppliers to obtain new or improved components or creating custom components as needed. This will help your kits stay relevant and up-to-date with your business objectives. Conclusion: Leverage the Use of Kitting With WareIQ Kitting can be beneficial to retailers in a number of ways. It helps to streamline various important procedures, reduces the time taken to complete them and lowers the expenses associated with product manufacturing, storage and distribution. It is also not very difficult to implement as it just entails multiple items of a similar nature or with a common end goal to be placed together in a single consignment. Therefore, if your business needs to streamline its distribution procedures and reduce costs, kitting can be a good place to start to achieve this goal. Additionally, if you do not have the available manpower and resources to handle kitting on your own, you can always offload it and multiple other logistics and shipping procedures to a 3PL fulfillment company like WareIQ. WareIQ is one of India’s leading 3PL fulfillment companies. Having been founded in 2019, it has come to offer many solutions for a vast variety of business tasks, such as order fulfillment, inventory management, product storage, last-mile delivery and much more. We provide a vast number of kitting and packaging services, some of which are listed below: Product Bunding: We enable you to bundle your products based on common characteristics and objectivesCustomized Packaging and Shipping Labelling: We provide eCommerce custom packaging and labeling services that can be tailored to your requirementsBuilt-to-Order Services: We assist you with preparing orders only after they come in to save you effort and resourcesQuality-Control Testing: We offer comprehensive quality checks to ensure that all your processes are upto speedProduct Assembly: We provide the tools necessary to assemble products for various tasksCustomizable Notes: We enable you to write personalised notes to your customers in every kitGreeting Cards: We provide greeting card services to ensure your customers are kept engaged as soon as they purchase Kitting: FAQs What is kitting in e-commerce?Kitting in eCommerce refers to the process of bundling multiple products together into a single kit or bundle for sale. How is kitting different from bundling?Kitting and bundling are similar concepts. Bundling involves the sale of multiple items as a single unit, while kitting involves the gathering and packaging of multiple items for a specific process or product. What is a pre-pack kit?A pre-pack kit is a kit that is pre-assembled and packaged in a manufacturing facility. The components of a pre-pack kit are typically used in a specific process or product and the kit is ready for use when required. How does kitting affect order fulfillment?Kitting can improve the efficiency of order fulfillment by reducing the risk of missing components or incorrect assembly and by ensuring that the right components are available when needed. This can result in improved customer satisfaction and reduced operating and storage costs for the company. Can kitting be automated?Yes, kitting can be automated using technology such as barcode scanning and inventory management systems. Automated kitting involves using technology such as software or robots to assemble products into a kit or bundle for sale. This process can streamline the kitting process and reduce the time and resources required to manually assemble products, reducing the risk of errors and improving inventory management. What are the challenges in inventory kitting and assembly in warehouses?The challenges of kitting and assembly in e-commerce can include ensuring accuracy, ensuring that all components are available in the warehouse, and meeting the demand for customized kits and bundles. How is assembly different from kitting?Assembly involves putting together individual components to create a finished product, while kitting refers to bundling multiple products together into a single kit or bundle for sale.

February 04, 2023
10 Best Logistics Companies in Bangalore Providing Best Warehousing and Logistics Services for Omnichannel Retailers in 2024

10 Best Logistics Companies in Bangalore Providing Best Warehousing and Logistics Services for Omnichannel Retailers in 2024

Bangalore is one of India’s fastest-growing cities and is the capital of the southern state of Karnataka. The city gained prominence during British rule for its soothing weather and strategic location which is around 1000 meters above sea level. These traits are also the reason why it has become a popular destination for people looking for a better quality of life as well as expanding their business opportunities and interests. The city has emerged as the startup capital of India and has long been known as the Silicon Valley of India. Out of the 75,000-plus startups currently present in India, more than 13,000 of them were founded in Bangalore. It also consists of the regional offices of multiple big-name MNCs, such as Amazon, Flipkart and more. This makes Bangalore the primary go-to option for sellers looking to set up their businesses from scratch or existing retailers looking to take advantage of the burgeoning growth and business-friendly atmosphere that comes with it. In this blog, we will take a look at the top 10 logistics companies in Bangalore and why you should consider WareIQ. What are Logistics Companies? Services related to the management of inventory, the processing and fulfillment of orders, the identifying and packaging of goods, and distribution and last-mile delivery are among the many eCommerce services offered by logistics companies. They are a great choice for order fulfillment since they provide greater flexibility, reasonable pricing, and additional facilities such as order tracking for eCommerce capabilities, WMS software, customizable packaging, and more. Although the range of services provided may vary between companies, successfully delivering orders to customers is always given the utmost importance. All you have to do is collect orders and keep an eye on them once you've partnered with one of the many logistics companies in Bangalore and they'll take care of the rest. These companies relieve you of most of the logistics-related tasks, allowing you to focus on your company's core competencies like product development and marketing. [contactus_uth] Top 10 Logistics Companies in Bangalore in 2023 WareIQ Source Founding Year: 2019 Bangalore-based WareIQ, a provider of eCommerce fulfillment services, was established in 2019. In addition to last-mile delivery, inventory management, specialised packaging, product preparation, distribution, and storage facilities, the company provides a comprehensive range of logistics and fulfillment services. It provides a custom WMS that can be integrated with many eCommerce marketplaces like Amazon and Flipkart, web-builders like Shopify and Magento, and courier services like FedEx and DHL, in addition to automating numerous warehouse activities. The company also uses intelligent courier allocation, which selects the quickest and least expensive option for each item, and partnerships with over 12 of the largest shipping companies in the industry. The organisation has a large storage network spread over the entire nation. It can even ship worldwide to more than 220 nations. Some services provided by WareIQ that make it one of the best logistics companies in Bangalore are listed below: Services Offered: It has transparent pricing and does not have minimum order obligationsIt is compatible with web-building platforms like Shopify and WooCommerce, along with several online selling channels like Amazon and eBayIt provides exceptionally speedy delivery through a partnership with multiple shipping companiesIt makes it possible to customize packaging elements to your tastesIt provides branded tracking services for each order DHL Source Founding Year: 2001Location: Hsr Layout, Bangalore DHL has had a significant presence in India beginning in 2001 and is a global leader in supply chain management and also among the best logistics companies in Bangalore. DHL offers comprehensive eCommerce logistics and shipping services with specialised solutions for distribution, from warehousing to transportation. It serves a variety of sectors, including pharmaceuticals, manufacturing, healthcare and energy. It offers customised packaging and storage facilities with temperature control capabilities. To handle a diverse range of collaborations, they offer proactive shipping and auto-generated responses. Additionally, DHL's international shipping services are well-tuned operations that offer consumers superior tracking capabilities with thorough security protocols. Services Offered: It offers customised logistics services in accordance with the needs of eCommerce firmsIt offers value-added services like packaging, assembly, and direct delivery of productsIt offers a user-friendly, multi-login dashboard for managing orders and inventoryIt offers options for delayed cut-offs and speedy deliveryIt provides comprehensive logistics services, such as order fulfillment, shipping, and warehousing BlueDart Source Founding Year: 2001Location: Indiranagar, Bangalore Founded in 1983, Blue Dart is one of the premier providers of logistics services in India. It has considerable operations in Bangalore and offers a wide range of domestic logistics services. Upwards of 12,000 employees work for Bluedart across the country. It started its operation in Bangalore, in the year 2001. It is a dependable logistics partner that assures consumers can easily avoid any problem while importing or exporting goods thanks to their abundance of global distribution experience and connectivity to more than 220 countries. Additionally, they provide precise order tracking as well as expedited last-mile delivery services. You can also take advantage of delivery service optimizations, including quick delivery, scheduled delivery and cash-on-delivery services. Furthermore, it offers value-added services like weather-proof packaging, making Blue Dart a leader in the field, a preferred supplier for many Bangalore-based companies and one of the best logistics companies in Bangalore. Services Offered by BlueDart: It makes it possible to plan deliveries for specific times and datesIt offers distinctive features, such as impermeable packagingIt utilises the majority of the widely used payment methods that are availableIt includes both international and domestic solutionsIt has comprehensive knowledge of the sector due to its more than 40 years of experience Atlas Logistics Source Founding Year: 1999Location: Kodihalli, Bengaluru This reputable logistics business is based in Bangalore and was founded in 1999. They consist of a young, knowledgeable crew that makes use of cutting-edge supply chain fulfillment techniques and new technologies. They provide unique packaging and customised solutions to serve a variety of industries. Atlas Logistics also makes use of technical solutions for thorough order tracking, insurance and warehouse management. Additionally, they offer affordable rates for road and rail transportation. They are also capable of handling large amounts of freight with qualified staff and are well-equipped for bulk transportation. No doubt, it is the best logistics companies in Bangalore. Services Offered by Atlas Logistics: It provides warehouse distribution services across the countryIt offers freight management which aids in the efficient shipping of every orderIt provides order-tracking facilitiesIt consists of value-added services such as custom packagingIt offers in-depth insurance for every product Safe Express Logistics Source Founding Year: 1997Location: Naraspura Hobli Kolar, Banaglore Safe Express is a reputable and knowledgeable logistics company in Bangalore that was founded in 1997 to offer time-assured deliveries and complete storage facilities in Bangalore and other parts of India. They offer specific solutions to sectors such as electronics, healthcare, engineering and automotive. With dependable services and precise returns management, they maximise order pick-up capabilities. For operational effectiveness, the company has incorporated IT systems as well. Additionally, end-to-end supply chain efficiency is never compromised by logistics solutions such as digital warehousing, instant stocking of products and supplier management. This makes it one of the best logistics companies in Bangalore. Services Offered by Safe Express Logistics: It provides consultation services for a vast number of business tasksIt offers warehouse management services at all its storage facilitiesIt provides last-mile delivery services to the customer’s doorstepIt emphasizes sustainable logistical proceduresIt offers returns management services for all orders Blackbuck Logistics Source Founding Year: 2015Location: Kadabeesanahalli, Bengaluru It is one of the many reputable trucking-focused freight shipping businesses, with its corporate headquarters located in Bangalore. It was initially incepted in 2015. In matter of 7 years, it is among the top logistics companies in Bangalore. Their sophisticated fleet of well-maintained delivery vehicles and highly skilled human resources enable them to offer highly creative solutions. With more than 12,000 trucks and 2000+ serviceable locations, Blackbuck Logistics is a large company. To assign each operation with the ideal trucking system, they use a complex set of data analytics. Services Offered: It provides all-encompassing road transportation facilitiesIt maintains a fleet of more than 12,000 delivery vehicles and trucksIt services more than 2,000 pin codes across the countryIt offers complete management of its entire fleet of vehiclesIt provides custom freight forwarding services Kintetsu World Express Source Founding Year: 1997Location: Kodigehalli Gate, Hebbal, Bengaluru This well-known Bangalore-based parcel delivery business was founded in 1997. It is a subsidiary of the multinational company Kintetsu. It provides multiple logistics solutions in one place. This shipping company offers specialised products and services, and industry-specific solutions to multiple sectors such as manufacturing, pharmaceutical, engineering, aerospace and automotive, energy, healthcare, electronics and more. There are currently 418 employees working for Kintetsu across 18 offices. Additionally, with 24 strategically located warehouses across India, they provide multiple storage facilities. Some services provided by Kintetsu World Express that make it one of the best logistics companies in Bangalore are listed below, Services Offered: It offers insurance for various risk-prone business activitiesIt provides customisable packaging services that can be tailored to your likingIt equips you and your customers with order tracking facilities for every orderIt provides last-mile delivery servicesIt services a wide range of industries and offers tailored solutions for each Freightco Logistics Source Founding Year: 2006Location: Old Chandapuura , Bangalore The premier shipping company Freightco was founded in Bangalore, Karnataka in 2006. The company is committed to providing excellent trucking services across the country and is successfully running as one of the top logistics companies in Bangalore. Freightco is well known for its expertise in exporting products from different industries to neighbouring countries like Bangladesh and Nepal. It disperses shipments to many pin codes across the country. Due to its prompt and affordable services, this courier company is the choice of many businesses in Bangalore. They offer also convenience features such as 24/7 customer support and international shipping. Freightco is one of the best logistics companies in Bangalore. Services Offered: It provides ground, air and rail distribution services across the countryIt offers round-the-clock customer serviceIt enables the easy export of products to bordering countriesIt provides international shipping and freight services within the USIt employs the use of advanced technology to ensure your orders are always secure Coast Liners Source Founding Year: 1980Location: St Johns Road, Bangalore Coast liners is a logistics and distribution that was founded in 1980 and has a vast amount of experience in the sector. It primarily offers transportation-based logistics that are carried out by trucks and it is well-known for its excellent services. It provides services mainly to the electrical and energy industries. Bangalore businesses take advantage of its services because of the scale and scope of solutions it offers. For LTL and PTL needs, the company has a large selection of trucks, trailers, pullers, axles and freighters. Additionally, with the assistance of their operational partners, they have over 90 offices spread across 45 countries, with their international headquarters in Germany. Thus it is able to meet the needs of its clients on a massive scale. Services Offered: It has plenty of experience in the logistics industryIt has a wide selection of distribution-related machineryIt is extremely cost-effectiveIt provides international services and has multiple international officesIt has a customer base in excess of 250 companies FedEx Source Founding Year: 1971Location: Tumkur Road, Raghavendra Colony, Bangalore FedEx has established a strong name in Bengaluru and is one of the most recognisable logistics and supply chain firms globally. FedEx has been operating in India for 20-plus years. FedEx provides affordable costs and quick deliveries for every eCommerce requirement. Customers can take advantage of delivery services that are adaptable and offer options for postponing and redirecting deliveries. Additionally, it provides end-to-end insights, accurate real-time order status and prompt notifications. FedEx packaging features self-sealing choices and user-friendly, ready-to-use solutions. Additionally, with a global presence in more than 220 nations, they provide a broad range of specialist services for delivering commodities, including hazardous materials like firecrackers and toxic gas. Some services provided by FedEx that make It one of the best logistics companies in Bangalore are listed below: Services Offered: It offers a seamless experience by enabling connection with other business tools like Xero and QuickBooksIt has a specialised eCommerce platform that allows companies to manage their operations remotelyIt offers exceptional customer service where each inquiry is resolved immediatelyIt has an online commerce platform that enables customers to track their orders and get in-depth financial informationIt also offers essential 3PL services, in addition to order fulfillment, 3PL logistics companies, packaging, warehousing, and reverse logistics Suggested Read: Logistics Companies in Pune Offering the Best Logistics Services for Online and Offline Brands in 2023 Conclusion: Why WareIQ Should be Your Primary Choice Among Logistics Companies in Bangalore in 2023? Bangalore is one of India’s premier business destinations and is leading the charge to make India a household name in eCommerce and other retail sectors. For companies that want to generate increased sales, expand their offerings, increase their efficiency, and be a part of an ecosystem that is tailored toward business growth, Bangalore is the perfect option to make that happen. Additionally, because of the vast amount of businesses located in the city, there are a proportional number of logistics companies in Bangalore that are looking to provide their services to online and offline sellers alike. Thus, if you want to take advantage of the services provided by logistics companies, you have plenty of options. However, with state-of-the-art technology, an experienced team and the provision of most eCommerce services at fair and transparent pricing, WareIQ can be your bet among logistics companies in Bengaluru. In 2019, WareIQ was founded in Bangalore, Karnataka and has emerged as one of the best and fastest-growing fulfillment options in the country. The company offers a wide swathe of eCommerce services, operates across the nation and even provides worldwide shipping access to more than 220 nations and territories. The following are some of the main services provided by WareIQ that will make WareIQ your Primary Choice Among Logistics Companies in Bangalore : Inventory Management: Our in-house WMS can automate a number of procedures and provides real-time notifications.Fast Order Fulfillment: We offer dependable options for same-day and next-day shipping. Inventory Storage: We can store your SKUs wherever you need, thanks to the variety of dark stores and fulfillment centers we provide throughout India.Shipping Badges: We enable you to add shipping badges, which show estimated delivery dates, to your product listing pages, much like PrimeApp Store: With a wide selection of easily-downloadable applications, our app store is comprehensive yet intuitive.Branded Order Tracking: To differentiate yourself from the competition, you can personalise the information you include on your order tracking pages.Shipping Aggregation: We work with over 12 different courier companies and always select the best option for each item.Online Integrations: We are able to link to more than 20 web development and online retailing platforms, including Amazon, Flipkart, Shopify and others.Customized Packaging: We offer personalised packaging choices that can be modified to match your requirements.Returns Management: We take care of returns and protect you from any negative effects that may result. Suggested Read: List of Top 10 Warehousing Companies in Bangalore in 2023 Logistics Companies in Bangalore: FAQs What factors are necessary to choose the best logistics company for your business needs?It is important to evaluate the services offered by each company and determine which best fits your business needs. Factors to consider when choosing a logistics company include:- Cost- Delivery speed- Reliability- Network coverage- Customer service What services do logistics companies in Bangalore typically offer?Services offered by logistics companies in Bangalore include:- Parcel delivery- Freight transportation- Warehousing- Order fulfillment- Supply chain management What is the average delivery time for parcels in Bangalore through a logistics company like WareIQ?Delivery times can vary according to the destination and the services offered by the logistics company. On average, delivery within Bangalore can take 1-2 days, while delivery to other cities may take 2-5 days. How do logistics companies ensure the safety of packages during transportation?Logistics companies use various methods to ensure the safety of packages during transportation, including secure packaging, GPS tracking, and insurance coverage. What are the payment options for using the services of a logistics company in Bangalore?Payment options for using the services of a logistics company in Bangalore may include cash on delivery, credit/debit card, net banking, and online wallets. The available payment options may vary depending on the company. How much do logistics companies in Bangalore charge for logistics and warehousing needs?Logistics companies in Bengaluru typically offer customized pricing based on the specific needs of each customer. You can directly request the companies for quotes and expert opinions. Which is the best logistics company in Bangalore in 2023?While many companies focus on specific logistics facets, WareIQ consolidates every eCommerce solution into one platform. We provide order fulfillment, storage facilities, domestic and international shipping, inventory management, custom packaging, dropshipping, and much more at competitive and affordable pricing. This makes WareIQ the best option currently available for logistics services in Bangalore. What makes WareIQ among the best logistics company in Bangalore?WareIQ offers a wide range of services encompassing every aspect of your online and offline business. We use advanced technology and software to ensure that every process is carried out with utmost efficiency. We also enable you to select only the services you require which help in cost-cutting and saving other resources.

February 03, 2023
Continue Selling When Out of Stock on Shopify: A Comprehensive Step-to-Step Guide to Maintain Your Shopify Sales During Out-of-Stock Situations in 2024

Continue Selling When Out of Stock on Shopify: A Comprehensive Step-to-Step Guide to Maintain Your Shopify Sales During Out-of-Stock Situations in 2024

Shopify is one of the largest online marketplaces in the world. Since its inception in 2006, the company’s seller base has grown to encompass the aspirations of more than 1.7 million retailers across the world. With the shopping tendencies of customers shifting towards eCommerce on a rapid scale, sellers are constantly under pressure to maintain the right amounts of inventory so that they can fulfill orders swiftly and efficiently. However, there are certain circumstances that cause stockout situations for particular products. If you do not plan accordingly, it can result in lost sales and profits, which can have dire consequences for any business. While the focus should be on ensuring you always have the right quantity of your best-selling SKUs in stock, there are also ways to ensure that you can continue to accept orders and fulfill them at a later date, mitigating the dissatisfaction caused by products being out of stock. In this blog, we will take a look at the circumstances under which you should continue selling when out of stock on Shopify, the advantages of doing so, steps to continue selling your items, and 5 tips to follow. The Circumstances Under Which You Should Continue Selling When Out of Stock on Shopify While selling products on Shopify, an item is deemed as being out of stock when the inventory level for it is at zero or lower. By default, Shopify won't permit buyers to purchase a product when you run out of the required number of units needed to fulfill current and future orders until you replenish the inventory levels and add the necessary quantity of new stock. Once that is done and the default setting is modified, customers will then be able to purchase out-of-stock products from that item’s inventory section. You might want to let customers purchase products that aren't currently in stock for a number of reasons. The main ones are listed below: You want to enable pre-orders for a newly launched itemYou want to keep selling while you wait for your upcoming stock to arriveYou intend to initially sell items, followed by ordering the necessary suppliesYou aren’t keeping track of the actual level of inventory for various productsYou do not want to lose out on potential sales [contactus_uth] How Do You Benefit From Selling Products When Out of Stock on Shopify? Prevents Customer Dissatisfaction If you continue selling when out of stock on Shopify, you can halt upsetting your clients. You can keep your consumers informed about all the products you sell, making it simpler for them to make purchases even when a product is out of stock. They will appreciate the transparency and the ability to buy a product or add them to a wish list even if they cannot get it right away. You also won't lose out on Shopify sales opportunities by employing Back In Stock alerts as opposed to simply out-of-stock products. This is because clicking the "notify me" button indicates that you'll soon refill your consumers' preferred goods. So they only need to submit their email to receive a notification when the item again becomes available for purchase. Enables Accurate Inventory Planning You can make smarter inventory planning decisions by looking at the waiting list for a product that's out of stock and selling products when out of stock on Shopify. When a product has a long waitlist, you will be aware of the number of units you need to order and can make the necessary arrangements. You can also make smaller orders in the interim if there is a short queue for another item. Additionally, you might want to think about reducing the price or discontinuing the sale of a product if no one is waiting for it, which will also help you discern how successful it is. Maintains Your Sales Figures According to research, when customers are confronted by out-of-stock product pages, retailers risk losing close to half of the intended orders. For a typical seller, those abandoned transactions result in sales losses of roughly 4%. According to Harvard Business Review, 7% to 25% of customers who encounter a stock-out will keep browsing but won't purchase a replacement for their desired item at your business. Additionally, 21% to 43% will actually go to another store to purchase their desired item. Therefore, if you give customers the option of purchasing an item even if they have to wait more time for it, there are more chances that they will choose it as opposed to browsing for it elsewhere. Suggested Read: How to Handle out-of-stock items? Steps to Sell Products on Shopify if They are Out of Stock New Product Listings Source You can enable the option to make your products visible while they are out of stock when you first list your products. The first step is usually already selected by default. Follow the below procedures to continue selling when out of stock on Shopify while listing new products: Step 1: While creating a new product listing, click the “Track Inventory” checkbox in the “Inventory” sectionStep 2: Below the checkbox, there will be an additional “Continue Selling When Out of Stock” option that you need to enable Existing Product Listings Source You can edit current product listings in bulk, which enables you to make a change on a single listing and apply it to all of your other existing products. Follow the below procedures to continue selling when out of stock on Shopify for existing product listings: Step 1: Scroll to the “Products” tab and select “All Products”Step 2: Select all of the products you have currently listedStep 3: Click on the “Edit Products” optionStep 4: After the spreadsheet shows on your screen, select “Add Fields” and then choose “Continue Selling When Out of Stock”Step 5: Select the tick boxes at the side of all the products you want to continue selling once they are out of stock Suggested Read: 15 Most Common Mistakes To Avoid When Using Shopify for Your Retail Business in 2023 5 Simple Ways of Selling Products When Out of Stock on Shopify in 2023 Suggest Alternative Products Source You should think about including a section in the product descriptions for related items that are available on your site to continue selling when out of stock on Shopify. It is imperative to give your clients some recommendations for substitute products so they might find other options equally appealing and eventually buy a few of them. This is a strategic tactic, especially if the out-of-stock products generate a lot of traffic from other sources. Many Shopify themes allow you to place the related products tab directly under the product information. You can experiment with the messaging as well. For instance,  you write something along the lines of “Take a look at similar products that we offer while this item comes back in stock” rather than just "Related Products." Place Out of Stock Items Last on Product Lists Source Your clients won't be able to buy a product if it's sold out. Therefore, there is no purpose in displaying a product that is not currently available for purchase. Therefore, the out-of-stock goods need to be placed last on various product and category lists to prevent them from being easily visible and accessible to customers, who may end up trying to purchase them, only to run into a variety of hurdles. Sadly, there is no way to accomplish this directly through your Shopify admin panel. But in the same way that some Shopify applications let you include a "Notify Me" option to your listing pages, there are other apps that let you move the items that aren't presently available and conceal them at the bottom of your page. Refrain From Hiding Out of Stock Items Source On their websites, some retailers prefer to hide or remove out of stock products from the view of customers. When you do this, you end up directing your clients to nonexistent pages and 404 errors, which is a recipe for disaster and can make them lose faith in your brand. If you have connected that item to an ongoing social media marketing effort, it can get even worse because leads will flock to your site, only to be disappointed. If you want to continue selling products when out of stock on Shopify, simply give people the option of buying them at a later date. This will ensure you continue to get sales and will also ensure that customers don’t get a long-lasting negative impression of your business. Inform Customers When Products are Sold Out Source It is important to inform your customers that certain items are currently out of stock after placing them in a strategically out-of-sight way. So, on the collection page of your shopify website, you must place a “Sold-Out” banner upfront on the relevant listing pages so that customers will be instantly informed. However, only do this for the items you have no intention of selling or restocking in a hurry. Your clients will be able to tell which items are available and which are not, thanks to this, which will prompt them to continue browsing other products that are available. Shopify uses a unique HTML class, so out of stock goods can be targeted using a custom CSS. Because of this, you will need to work with code and perhaps enlist the aid of a programmer. Provide an Option for Customers to Get Notified Source You must provide your clients with a suitable solution to continue selling when out of stock on Shopify. By including a "Notify Me" in an accessible location on the listing pages of every out of stock item, you can allow customers to indicate their interest in purchasing that item. Customers can enter their email address or phone number when they click the button, allowing you to add them to the waiting list and send them an alert when the product is back in stock. Remember that if a product has multiple variants, each inventory variant must be edited independently. To add a "Notify me" button to your store, simply browse the back-in-stock alert applications in the Shopify app, shopify plus store and choose an appropriate option. Conclusion: Fulfill Your Shopify Orders With WareIQ Out of stock situations are a sad reality for every retailer. However, instead of panicking and causing even more damage, you can prepare for it and use the aforementioned tactics to continue to achieve your sales targets and ensure your customers have a positive experience. Shopify as a platform is highly customisable and has no dearth of productivity-enhancing apps that can redirect the attention of your customers whenever you want to. This can help you recommend alternative products, add them to a wishlist and get their contact information to promote upcoming products in the future. If you need assistance with fulfilling orders on Shopify and any other eCommerce selling platforms, consider partnering with WareIQ. WareIQ is an eCommerce fulfillment company that provides a wide range of services and can fulfill orders on most major online marketplaces, including Shopify. Some of our main features include: Platform Integrations Shopify and more than 20 other eCommerce channels can be seamlessly integrated with WareIQ so you can view all of your crucial data from a single dashboard. Super-Speedy Delivery With the help of WareIQ, you can deliver purchases to consumers on the same or the following day, improving their experience with your business. Returns Management Returns are an unavoidable aspect of online shopping. Their detrimental effects on your company don't have to be, though. We fully manage your returns process and provide a number of precautions to shelter your business. Selection of Shipping Companies With more than 12 of the largest shipping companies in the nation as partners, WareIQ has a smart allocator that chooses the quickest and least expensive shipping method for each order. Comprehensive Storage Network in India We have a network of dark stores and fulfillment centers that spans the entirety of India. Additionally, you can manage your orders on all of them using our unique WMS. Suggested Read: How to Fulfill Shopify Orders with WareIQ in 8 Easy Steps Continue Selling When Out of Stock on Shopify: FAQs Can you continue selling when out of stock on Shopify?Yes, you can continue selling out of stock items on Shopify using a backordering or pre-ordering system. How can you set up back ordering on Shopify?You can set up backordering by editing your product settings to allow customers to purchase out-of-stock items. You can also use an external app to manage backorder. How do I notify customers when an out of stock item becomes available?You can send automated email notifications to customers using a Shopify app or by setting up email notifications in your store's settings. Can you still charge customers for out of stock items?Yes, you can still charge customers for out of stock items, but you should clearly communicate the expected shipping date or availability. How can you manage backorders on Shopify?You can manage backorders by tracking inventory levels, updating product availability and communicating with customers. Use a Shopify app or manually update your product settings to manage backorders.

January 31, 2023
What are Retail Operations? The Ultimate Guide on the Best Practices for Streamlined Retail Operations Management for Online and OffeCommerce fulfillment companyline Retailers in 2024

What are Retail Operations? The Ultimate Guide on the Best Practices for Streamlined Retail Operations Management for Online and OffeCommerce fulfillment companyline Retailers in 2024

Whether you sell on various eCommerce marketplaces or through conventional retail stores, retail operations are the motor that keeps your business running consistently. When you sell products to customers with the aim of providing them with a positive experience so you can generate sales and eventually profits, there are multiple processes involved in making sure it all happens smoothly and everything goes according to plan. This is to ensure that highly demanded products are always kept in stock, items can be located easily when an order comes in and products can be packaged and dispatched with ease. When a company’s retail operations are running at their optimum capacity, both the store and its customers benefit, leading to an optimistic sentiment among both parties. In this blog, we will take a look at what retail operations are, the functions they provide, the challenges associated with them, and 8 ways to help you streamline your retail store operations. What are Retail Operations? Retail operations comprise all the processes involved in the day-to-day operations of running a retail business. This includes tasks such as order fulfillment (learn about retail fulfillment), inventory management, adjusting your online store or warehouse layout, accounting, customer support, sales, returns management, and much more. Because retail operations are necessary for the smooth running of a retail business, efforts need to be made to streamline them wherever possible. This could include optimising your storage space so that products can be identified and accessed more efficiently, eliminating various bottlenecks, and ensuring products are packaged and dispatched in a timely manner. Essentially, retail operations commence the moment a purchase is made and a person goes from a lead to a direct customer of the business. All the tasks involved in making sure they get their order and have a good experience is classified as retail operations. [contactus_uth] Key Roles Involved in Retail Operations Management Inventory Management The quantity of goods that are on hand for customers to purchase at a retail establishment is known as inventory. This inventory needs to be constantly monitored and replenished so that items do not go out of stock (It is taken care of under stock replenishment). Conversely, future demand needs to be forecasted accurately to prevent over-ordering of certain products. Inventory management varies between online and offline stores. While online stores generally store their products in fulfillment centers where a vast amount of tasks are automated, physical stores generally rely on staff manually taking care of these procedures.  Customer Service While some businesses have separate eCommerce customer service and eCommerce operations teams, many companies mix the two activities. For instance, a lot of people who work in physical retail stores conduct customer service work like guiding consumers to the products they're looking for, while in online stores, this is taken care of by website navigation features or chatbots. A retail operations specialist can also search the inventory supply for specific product models and address consumer concerns, among other customer-specific duties. The customer care representatives who work in the store or corporate office may also be under the direct administration of a retail operations manager. Order Processing Whenever an order comes in, it can either be accepted or rejected by the store, depending on the availability of the item or the capability to deliver it to the desired location. Oftentimes, this is done automatically through various software solutions. However, a company can also have dedicated staff that monitors each order as it comes in and manually makes a decision whether they want to go through with it or not. Order processing should be done instantly so that products can be identified, packaged and dispatched as soon as possible. If not, customers could be left waiting without a confirmation, which will result in them having a poor experience. Payment Acceptance The approved modes of payment are another aspect of retail operations management, as is the way it is handled at checkout. Nowadays, point-of-sale (POS) systems are used by retailers who have physical stores. The good news is that most POS systems will assist with inventory management in addition to processing payments. Standard operating procedures (SOPs) will be used for all aspects of handling cash and credit card payments in order to reduce human error. Managers and supervisors must make sure that all employees are knowledgeable of and skilled in using the company's SOPs.  Administrative Tasks Many behind-the-scenes operations are conducted during administrative tasks. Before issues emerge, a store or eCommerce website requires the best upkeep. Every time a customer visits, they must have an efficient and consistent shopping experience. Any negative encounters, such as broken product links or unsuccessful payments, can leave a customer with a terrible impression. Training of the staff must be done to a high standard. There must be consistency in everyday activities, whether it be in the documentation of stock receipts or the management of money. Checklists and training procedures must be used, followed and continuously evaluated. Staff who interact with customers or provide online support must receive service training and be familiar with SOPs. Main Challenges Associated With Retail Store Operations Finding the Appropriate Pricing Both eCommerce and conventional retail are highly competitive industries. In order to capitalize on demand and convert interest into sales, sellers need to identify a pricing niche that their products can successfully fall into. If products are priced too low, you risk reducing your profit margins and if they are priced too high, customers will gravitate towards cheaper alternatives. Therefore, thorough research needs to be conducted in order to determine the pricing strategy that will work best for your business. Providing Tailored Experiences ​​Along with product selection and pricing strategies, the in-house shopping experience is also highly prioritized by consumers. More individualization and customization need to be provided so they can have the best possible experience. Customers demand a customized online shopping experience with pertinent product recommendations and concentrated marketing efforts. However, they also anticipate having more alternatives so they can tailor their purchases to their own specific needs. Retailers must devise strategies to identify and appreciate loyal customers. However, they also need to find ways to make new clients feel valued. The latest personalisation trends must be followed so you can capitalize on providing customers with exactly what they are looking for. Enabling Consistency Across Multiple Channels It goes without saying that capturing a portion of the eCommerce and conventional retail market, ideally through omnichannel retailing, is essential for a retailer to succeed. Those with weak or nonexistent internet exposure will lag behind as more consumers shift their purchasing habits towards eCommerce. Selling across multiple sales channels is desirable for even the smallest firms. Physical retailers who disregard online shoppers do so at their own risk. Numerous retail locations and channels can provide a number of advantages. However, enterprises pursuing this route will also face fresh difficulties. The more channels, procedures and people that are involved in operations, the harder it is to maintain consistency and this can also result in increased prices, errors and mishaps. Retaining Quality Employees Today's workers expect more for their efforts, just like today's customers. The wage range for retail sales workers is usually on the lower end. Because of this, some of the greatest rates of employee turnover is in the retail sector. When employees are engaged, they have an increased likelihood of sticking with a particular company. Everyone has various motivations, but nobody wants to continuously work on monotonous, readily automated chores that don't add any value for a salary they aren’t happy with. Effective involvement can be challenging for management and HR. To increase staffing and employee retention, the appropriate strategies and incentives must be identified. Managing Inventory and Other In-House Tasks Inventory is a critical component of retail operations. It is what enables customers to purchase items from your business so you can break even and start to turn over a profit. However, managing inventory, especially if you sell across multiple channels, can be a hassle and come with a range of challenges. You need to make sure that every SKU is stocked at appropriate quantities based on factors such as demand, seasonal relevance, price, storage space they occupy and much more. If there is a shortage of a product in relation to its demand, it can cause negative sentiment among customers. Conversely, if a product is overstocked, it can lead to increased storage costs and eventual obsolescence. You need to conduct forecasts and ascertain the appropriate amounts of inventory to store during a given time frame. 8 Best Practices to Solve the Challenges and Streamline Your Retail Operations in 2023 Automate Tasks Wherever Possible Source Automating some of your retail operations will optimize your daily administrative tasks, making it simpler to maintain accurate inventory records and assist in guiding future purchasing decisions. While keeping track of inventory using extensive spreadsheets can seem like a tempting prospect, it can soon spiral out of control. It takes time and you run the risk of making business decisions that are poorly informed and subject to blunders. Instead, integrate all of your inventory and point-of-sale systems so that laborious tasks are taken care of. With the use of top-notch software, you can gain access to features like inventory reporting, automated replenishment orders and low-stock notifications. Additionally, when a product is sold, received, or returned, inventory management software reliably syncs your data across channels in real-time. Consolidate Your Online and Offline Selling Efforts Source Before making an online purchase, customers generally prefer to physically inspect the products. Hybrid shopping, which is a combination of online and offline shopping, is the main purchasing method for 27% of customers and 36% of Gen Z, which is more than any other generation and indicates that it will only increase in the future. Despite trends toward increased internet shopping, 72% of customers still use physical stores as their primary means of shopping. Retailers must accommodate client preferences for both online and in-person purchases to ensure they have a positive experience and that all their requirements are met. Streamline Your Inventory Management Procedures Source Managing your inventory in an organised manner can make the difference between the success and failure of your retail operations. It pays to invest in a comprehensive inventory management software that can handle all your inventory-related requirements. Systems for inventory management will assist your company in providing accurate and live inventory updates. They can additionally provide capabilities for efficient demand planning and forecasting. This enables you to identify demand using the relevant data and restock the appropriate products whenever you need to. You can also monitor your financials in real-time if your inventory management and accounting data are integrated into a single system. Optimize Returns Management Source Retailers lose a vast amount of revenue in sales each year as a result of returns. Returns don't necessarily signify the end of the customer's relationship with your company. Instead, refunds present a chance to further comprehend the needs of your clients and give them a flexible solution. Take advantage of the chance to find out more about the precise product details your buyer is looking for. You can also provide customers with the option of getting a gift card in exchange for the returned items so that they can decide to purchase anything else at a later time to entice them to use your business again. Simplify Your Checkout Process Source The rate of online shopping cart abandonment in the retail sector is approximately 76%. Additionally, a drawn-out and challenging checkout procedure is to blame for 18% of all cart abandonments. You can encourage customers to click "purchase" and complete their orders by optimising your checkout procedure. Additionally, for retailers that sell at physical storefronts, using a mobile POS system enables store workers to accept payments anywhere in the store, practically eliminating checkout lines. Customers benefit from a quick checkout process thanks to line-busting techniques by having shortened waiting times, simpler payment procedures and reduced complexity. Learn more about Checkout Page Optimization here. Organise Your Warehouse Layout Source Any online and offline retailer will want to have a well-organized warehouse, whether they are storing a product in-house for long periods of time or providing same-day or next-day delivery. One suggestion is to locate more commonly bought commodities near packing and processing units. Although it might seem obvious, this is frequently ignored. Management should also collaborate with the personnel and supervisors in the warehouse. The business can benefit from employee ideas for time and labour-saving product storage layouts. A tidy, well-maintained stockroom will be beneficial to all enterprises, even the smallest ones, as products can be located, packaged and dispatched faster and more efficiently. Identify and Reward Recurring Customers Source Repeat customers contribute immensely to the success of any business, so your company should monitor who they are and reward them for their patronage. Utilize online account analytics and loyalty programmes to keep track of your customers. Make sure to tailor offers and rewards in accordance with data on each person's purchasing preferences. Use social media, email and SMS to send clients personalised communications about new product launches and promotions. You can also offer them gift cards or discounts for items that they require to show that you appreciate their business. Hasten Your Order Fulfillment Source Customers in today’s retail sector demand speedy delivery of their purchases because of the growth of same-day and next-day delivery from not only eCommerce behemoths like Amazon but also from the majority of companies that seek to be competitive. In order to be on equal footing, your business must offer quick and hassle-free deliveries. Workflows for order processing and fulfillment can be automated to speed up the procedure and minimise human errors. Even if you depend on the postal service, you should try to speed up the process from your side as much as you can. This will enhance customer satisfaction and increase the probability of repeat purchases, and positive feedback and word-of-mouth marketing. Conclusion: How WareIQ can Help Improve Your Retail Operations Retail operations encompass a wide range of activities that are crucial for the success of a retail business. Effective management of inventory, staffing, marketing and customer service can help to increase sales, improve customer satisfaction and ultimately lead to a more profitable business. Therefore, it is imperative that your business puts in the time and effort to analyse, assess and improve all the tasks involved in retail operations so that you can reduce costs, effort and time, and provide your customers with an exemplary experience. If you need assistance with streamlining your retail operations, look no further than WareIQ. WareIQ is an eCommerce fulfillment company that specialises in tasks such as order fulfillment, inventory management, returns management and much more. The company has emerged as one of the fastest-growing options in India and provides its clients with a vast pool of resources and technological solutions to tackle every requirement. Some of our services include: ​​Inventory Management: Our specialized WMS offers real-time alerts and the capacity to automate a number of processes.Fast Order Fulfillment: We provide reliable same-day and next-day shipping alternatives through our partnerships with the largest shipping companies in the world. Product Storage: With our assortment of dark stores and fulfillment facilities available across India, we can hold your products wherever you need them.Personalized Packaging: We provide specialized custom packaging options that can be adjusted to meet your needs.Returns Management: We handle returns and safeguard you from any repercussions that may follow. In the realm of efficient retail operations, leveraging advanced technology is pivotal. Consider incorporating reliable retail management software to enhance your business processes. This robust solution streamlines tasks such as inventory management, order processing, and overall retail operations management. By integrating cutting-edge software, you can achieve optimal efficiency, reduce costs, and provide an unparalleled experience for your customers. Stay ahead in the competitive retail landscape by embracing innovative solutions tailored to elevate your retail business. Retail Operations: FAQs What is the main purpose of retail operations?The main purpose of retail operations is to manage and coordinate the day-to-day activities of a retail business, including inventory management, staffing, marketing and customer service. The goal is to increase sales, improve customer satisfaction and ultimately lead to a more profitable business. What are some key components of retail operations?Some key components of retail operations include:- Inventory management- Staffing- Marketing- Customer service- Order processing How does inventory management impact retail operations?Inventory management plays a crucial role in retail operations as it involves keeping track of products in stock and forecasting future demand. Maintaining an optimal level of inventory is crucial, as having too much can lead to stockpiling and wasted resources, while having too little can result in stockouts and lost sales. Effective inventory management can help to reduce costs, increase efficiency and improve customer satisfaction. What is the importance of customer service in retail operations?Customer service is a vital component of retail operations as it helps to build customer loyalty and increase sales. Providing excellent customer service can help to create a positive shopping experience for customers, which can lead to repeat business and positive word-of-mouth advertising. Additionally, addressing customer complaints and issues in a timely and effective manner can help to maintain customer satisfaction and prevent negative reviews and a bad reputation. How can technology be used to improve retail operations?Technology can be used to improve retail operations in various ways. Some of them are listed below:- Automating inventory management and tracking- Enhancing customer service through chatbots and AI-powered virtual assistants- Improving marketing efforts through data analytics and personalization- Streamlining staffing and payroll processes- Enhancing the in-store shopping experience through digital displays, mobile apps and other digital technologies

January 27, 2023
5 Easy Steps to Find and Choose a Fulfillment Center for eCommerce Sellers in 2024

5 Easy Steps to Find and Choose a Fulfillment Center for eCommerce Sellers in 2024

eCommerce as an industry comprises many different processes that are involved in multiple business facets. However, the main goal is to get customers to purchase your products and deliver the items to them, so you can eventually make back the money you spent on research and development, production, marketing, and order fulfillment. In order to carry out all these tasks seamlessly and without any overlap or conflicts of interest, there needs to be a secure location where multiple processes can happen without any external constraints. For instance, most eCommerce companies require a storage facility where they can keep their inventory to prepare for upcoming fulfilling orders throughout the year and also has the necessary infrastructure in place to organise, locate, pack and dispatch inventory whenever a new order comes in. Fulfillment centers not only accomplish these things but can also have multiple other benefits for your business. In this blog, we will take a look at the meaning, benefits, and 5 ways to choose a fulfillment center for eCommerce. What is a Fulfillment Center? A fulfillment center is a type of storage facility or distribution center where inventory is received, stored, and then packaged and ultimately shipped to customers every time an order is confirmed. These centers are used by companies that sell goods online for multiple applications, such as D2C, B2B, B2C and more, to handle the logistics of getting products to customers in a timely and efficient manner. Fulfillment centers are often operated by third-party fulfillment companies that specialize in order fulfillment and logistics. Additionally, they also run some impressive technology behind the scenes, such as WMS software, automated processes, SKU tracking facilities, and much more. This helps with inventory management and makes sure that all your products are stored in their respective locations so that they can be easily accessed and identified when an order comes in. While fulfillment centers enable regional and nationwide order fulfillment for nutrition and wellness product, a new wave of fulfillment centers, termed micro fulfillment centers or “dark stores”, have emerged as a smaller-scale alternative that enables hyper-local fulfillment and sub-30-minute deliveries by using the same philosophy that fulfillment centers operate on, just scaled down to a more localized level. [contactus_lilgoodness] Why Should eCommerce Businesses Use a 3PL Fulfillment Center? Streamlines Monetary Spending Fulfillment centers allow retailers to store and ship large quantities of products at a lower cost than if they were to handle fulfillment in-house. A large part of it is due to the bulkiness and scale of the inventory stored, which aids retailers in getting large discounts for the amount of total storage space they acquire. Additionally, many other important fulfillment services, such as picking, packing fulfillment service and shipping services, take place within fulfillment centers, reducing the need to spend money on doing them, either in-house or externally. All these factors together contribute to an improved use of financial resources since partnering with a fulfillment company and using their fulfillment centers is a single, recurring expense. Takes Care of Inventory Management and Storage Fulfillment centers use advanced technology to quickly and accurately pick, pack and dispatch products, which can help increase efficiency and reduce errors. The use of WMS software in most fulfillment centers also helps with improving inventory management processes by optimizing storage locations based on factors such as size, dimensions, value and nature of individual products. Items can also be grouped together to make the best use of the available storage space. This helps increase storage capacity and enables you to store your products in an easy-to-identify and accessible way. Improves the Overall Customer Experience Fulfillment centers can help you offer faster shipping times and a wider range of delivery options, which can improve customer satisfaction and loyalty. Additional services, such as branded packaging, order tracking and returns management, can also be in place, depending on the company’s offerings, making sure that customers have a one-of-a-kind experience when they purchase an item from your store. Due to the optimization of many fulfillment services, transit times and errors will also be cut short, adding to the enhanced experience that customers will have. Provides Increased Flexibility In many fulfillment centers, you can choose from a variety of fulfillment-related services, from kitting and assembly to returns processing and inventory management, to create a customized fulfillment solution that meets their specific needs. Many companies also offer flexible payment schemes where you only need to pay for the facilities you use. This can help your business seize control of its expenses and help it get assistance in the areas where it really needs it, while saving money in other areas where you don’t need any external help. You can also focus on their core business, such as marketing and customer service, while the fulfillment center handles the logistics of getting products to customers. Offers Enhanced Scalability Fulfillment centers can accommodate your growth and can handle an increase in orders during peak seasons due to their ability to ascertain the most efficient way to store inventory. Additionally, most companies provide multiple fulfillment centers so you never have to worry about running out of storage space. Many companies also equip their fulfillment centers with the necessary tools to help with scaling up operations in terms of inventory management, storage, and order fulfillment. Because of this, your business can seamlessly scale its eCommerce operations while also making sure that quality and organization are maintained. Choose a Fulfillment Center for eCommerce With These 5 Easy Steps Step 1: Get the Business Data like Product Dimensions & Weight, Required Storage Space, Current Daily Order Volumes, Demand Centers, etc. Ready Source When you choose a fulfillment center for eCommerce, it is important to provide your prospective 3PL company with all the information they need to give you a proposal for their list of services and a quotation for what they are offering. Because fulfillment centers will be the primary storage facility for your inventory, from where they will be dispatched and eventually delivered to customers, you need to supply data such as your entire product catalog, current order volume and sales figures, estimated demand for a specified future time period, historical inventory data and more. Additionally, you will also need to mention more nuanced details about the products you are planning to store, such as their dimensions, value, price, weight and more, so the fulfillment center provider can successfully ascertain how much storage space you’d require and the facilities you’d need.  Step 2: Shortlist Storage or Warehouse Location(s) that Optimizes the Speed of Delivery Source It is important to conduct some research and identify which regions the majority of your orders are coming from. This will allow you to choose a any fulfillment center for eCommerce such as woocommerce fulfillment that is in close proximity to your customers so that orders can be delivered faster and more cost-effectively. Many companies provide storage networks that span various regions and metropolitan areas, so knowing where you need to ship your items will give you a good idea of where they need to be stored. You should also determine the scale of your inventory and whether it will need to be stored across multiple fulfillment center locations or if just one will suffice so you can preemptively gauge what your storage costs will be and take the necessary steps to reduce them. Step 3: Identify Your Business Requirements Source Not all fulfillment centers offer the exact same facilities. While most of them offer basic storage units and other relevant technology, such as WMS software and product tracking capabilities, some provide more meticulous features and specialised services for specific types of products, such as heavy machinery for bulky items, cold storage for perishable goods and storage bays that can store hazardous materials. If you deal in unconventional products or require a specific type of service, it is important to understand the steps your storage facility needs to take in order to store them securely and preserve their shelf life. Step 4: Examine the Quality and Pricing Quotations of Various Fulfillment Services Source Fortunately for sellers, there are many competing companies vying to participate in providing storage facilities and other services. While choosing a fulfillment center for eCommerce, it is important to get offers and pricing quotations from multiple options so you can compare them with your own requirements, and short term and long term goals. For instance, a company may have the facilities you need right now but may not have good enough scalability. Thus, choosing such a company will be based on your own sales numbers and expansion prospects. Conversely, there are companies that also provide a wide range of features so you need to analyse whether you would actually use those services or be better suited opting for a cheaper company that provides the right balance of essentials. Step 5: Choose the Fulfillment Center and FC Locations That Aligns with Operational Goals in Terms of Cost and Scalability Source The last step involved in choosing a fulfillment center for your eCommerce business is actually shortlisting a company and biting the bullet. We have already highlighted the importance of their services coinciding with your objectives, so you should only make this decision after careful deliberation. If all goes well, you can use the same company for years to come and can take its assistance with scaling your services. On the flip side, if you just need an urgent storage facility that doesn’t break the bank, you can identify an option that fits the bill. Either way, make sure to choose one that can fit your current warehouse capacity and that can provide additional facilities in the future if and when you need them. This will help you have a good relationship with the company and also prevent the need of searching for one again in a hurry.  Conclusion: Utilize WareIQ’s Nationwide Fulfillment Center Network to Enhance Your Services Fulfillment centers play a crucial role in the eCommerce industry by helping retailers handle logistics and improve customer satisfaction. By utilizing the benefits that fulfillment centers offer, you can streamline their operations, save money and increase revenue. By offloading most logistics and distribution managemen tasks to fulfillment centers and the 3PL companies that operate them, you will also have more time and freedom to explore different retail options, launch new products, and market existing ones. Keep in mind that not all fulfillment centers are the same and there can be major disparities in the scope and applications of the facilities they offer. Compare your requirements with the services your prospective 3PL company offers and choose the one that coincides with your vision the best. If you need access to a nationwide network of fulfillment centers with all the bells and whistles, consider partnering with WareIQ. WareIQ is one of India’s fastest-expanding eCommerce fulfillment companies. eCommerce fulfillment is our bread and butter and we help our clients get exposure to success by giving them access to multiple facilities. Some of them are listed below: Nationwide Fulfillment Center Network We offer a pan-India storage network of fulfillment centers and dark stores that aid in your products being stored in close proximity to areas of high demand, ensuring that orders are always fulfilled on time. Intelligent Inventory Placement We provide AI and ML-based recommendations to help you get the most out of every SKU by storing them specifically where they are likely to be sold. Product Categorization To improve your sell-through rates, we can intelligently classify your SKUs depending on their performance, demand and other variables. Outstanding Forecasting Techniques We assist you with demand forecasting using past data so that you can adjust your inventory levels more effectively. Automated Stock Replacement To guarantee that your best-selling products are constantly in stock, we offer automated stock replenishment alerts that can be customised according to your preferences. Choose a Fulfillment Center for eCommerce: FAQs What are some of the factors to consider when choosing a fulfillment center for eCommerce?There are many factors to keep in mind while choosing a fulfillment center for your products. Some of them are listed below:- Location- Storage capacity- Shipping capabilities- Order processing- Returns management How do fulfillment centers work?Fulfillment centers receive products from manufacturers or distributors, store them in their warehouse and then ship them to customers when an order is placed. They typically use advanced technology and software to track inventory and manage orders. What services do fulfillment centers offer?Fulfillment centers typically offer a variety of services. Some of them are listed below:- Inventory storage- Product packaging- Order shipping- Returns management- Customer service How are items stored in a fulfillment center?Items are typically stored in a warehouse and organized by SKU or product category. They are often stored on shelves or in bins and retrieved using forklifts or other equipment. How do fulfillment centers handle shipping?Fulfillment centers package and ship orders using a variety of shipping carriers such as UPS, FedEx, and DHL. They also handle customs and import/export documentation for international orders.

January 25, 2023
10 Best International Marketplaces for eCommerce Sellers Looking to Expand Global Operations in 2024

10 Best International Marketplaces for eCommerce Sellers Looking to Expand Global Operations in 2024

The primary goal of every online seller is to get as much exposure and sell as many products as possible. Being successful in eCommerce entails a lot of hard work, quick thinking and advanced planning. Retailers generally spend a ton of money on studying their target markets, researching potential products, producing and storing them and eventually shipping them to customers. The key way they can break even and eventually start being profitable is to sell more items than they spend on all the other expenses involved in the running of a business enterprise. Additionally, the eCommerce space is rife with competition in almost every sector. Therefore, it is in every retailer’s best interest to sell their items on as many platforms as possible in the hopes of carving out a good market share in at least a couple of them. Fortunately, in the current day and age, there is just as much competition among online selling platforms as there is among the sellers that use them. In this blog, we will take a detailed look at the nuances of international marketplaces, including the meaning, benefits, tips, and world's 10 best online selling channels for your business. What are International Marketplaces? International marketplaces are online selling platforms that allow buyers and sellers from different countries to interact with each other and conduct transactions. Buyers list the products they want to sell and include important information pertaining to the item, such as size, dimensions, materials, use cases and more, while customers can browse multiple sites, identify the products they need and purchase them through a variety of methods. These marketplaces typically offer a wide range of products and services, and facilitate the exchange of goods and services between countries through features such as currency conversion and cross-border shipping. Prominent examples of international marketplaces include Amazon, Alibaba and eBay. [contactus_lilgoodness] The Primary Advantages of Selling on Multinational Online Selling Channels Increases Market Visibility By selling on international marketplaces, businesses can reach new customers in different countries, expanding their customer base and increasing their potential revenue. Most international marketplaces have user bases that span millions of people across the globe, so sellers that list their items on these platforms will instantly get access to a significantly broader base of potential customers. Even if a tiny proportion of this actually translates into sales, it is still much more than you would be able to muster using conventional retail outlets or physical stores. You may learn in detail about retail fulfillment here. Reduces Shipping Complications International marketplaces can help businesses overcome barriers to entry that might otherwise make it difficult to sell their products or services in other countries. Since many online selling platforms allow for cross-border transactions and order fulfillment, they also have the tools in place to deal with challenging and unforeseen situations, such as customs duties, border clearance, fees and more. This literally opens up a world of possibilities because retailers that offer their products on international marketplaces are no longer bound by the rules and regulations of specific countries. Negates the Need for High Marketing Expenditure Most international marketplaces have gigantic customer bases and an already established reputation, which can help to attract customers to a business's products or services. This can help to reduce the need for expensive marketing and advertising. For instance, a customer would have more confidence in purchasing a product on Amazon because they recognise the brand and associate it with professionalism, rather than a random website that it is listed on. The names of some of these companies carry a lot of weight and can be all the marketing you need to keep customers interested. Provides Access to Advanced Technology International marketplaces are bastions of technology, offering the latest features to their sellers so they can out-compete their rivals on other platforms. They generally provide tools, technology and services that can help businesses to manage their inventory, fulfill orders, track customer data, monitor inventory levels, get real-time order updates and much more. This is extremely helpful, especially for small and medium-sized sellers that may not have the financial capabilities or technological prowess to get access to these facilities on their own. Offers a Competitive Advantage By selling on international marketplaces, businesses can gain a competitive advantage over their rivals in the same space that is not yet selling in those markets. For instance, if a brand that sells BlueTooth headphones at the cheapest possible rates is among the first on a platform like you can sell on Etsy, they will instantly capture a sizeable market share compared to brands that join after a few months, even if those brands turn out to be cheaper and maybe even better. The first-mover advantage is real and can be a make-or-break situation, especially in a cut-throat environment like eCommerce. 5 Simple Ways to Make the Most of Selling on International Marketplaces in 2023 Select an Option Based on Your Requirements Even though selling your items on as many international marketplaces as you can seem like the right way to go, you should conduct some research as to which ones would be the best fit for your business based on factors such as recurring charges, customer base, allowed products, amount of competition, location of customers and much more. This will allow you to identify whether that marketplace coincides with your present and future business goals, helping you make a more informed decision.  Employ the Use of Marketing and Advertising Many international marketplaces have in-house marketing and advertising facilities, and this has become a popular way of encouraging sellers to promote their products and increase their reach in a hassle-free way, while also generating profits through charges or subscriptions for the type, duration and nature of the advertisement used. Platforms like Amazon even provide courses for its sellers to learn the ins and outs of advertising. The benefits of running ads are that your products and brand will be highlighted and be more visible to potential customers if they are scrolling the site or specifically searching for a similar product. Streamine Your Listing Pages Listing pages carry a lot of significance, especially on international marketplaces, as it is the first interaction a customer will usually have with your brand. In that sense, you need to put as much time and effort into it as you would in decorating your physical store or designing your own website. Make the listings as appealing as possible with attractive images, product descriptions and videos, while also taking care of SEO optimization by adding relevant keywords wherever it is needed so that they will rank highly on both search engines and within the marketplace itself. Provide a Wide Selection of Products It is in the best interests of international marketplaces to promote the products that are doing well and garner positive customer feedback. However, not every product can hold that mantel. While some products will have to be replenished every month due to their popularity, others can remain on your storage shelves for months on end. It is important to ascertain what works and what doesn’t, and there is no better way of figuring that out than by providing customers with the option and seeing if it catches their eye and they take the bait. Give Customers a Personalised Experience Providing customers with a tailored experience can be a good way to help your brand stand out of the crowd. When selling on international marketplaces, you can equip customers with the ability to shop in their preferred language, opt to see prices in their own currency, offer translation facilities, provide delivery forecasts, highlight the total order amount and mention shipping prices. This will help them get more accustomed to your brand and will feel at home browsing around your page in a language and currency they are comfortable with. You can learn how to calculate shipping prices here. Top 10 International Marketplaces to Sell Products At a Global Level in 2023 Amazon Source Founding Date: 1994Headquarters: Seattle, Washington, USARevenue in 2022: $502 billionHome Country: USAUnique Selling Point: It is a leader in innovating new fulfillment and eCommerce solutions With upwards of $127 billion in revenue in just Q4 of 2022, Amazon is, without a doubt, the largest international eCommerce platform in the US and around the world. You can access a large global market thanks to Amazon's outstanding shipping infrastructure, which delivers to more than 100 countries worldwide. For merchants to flourish, Amazon provides a wealth of resources. For instance, you can opt to manage order fulfillment yourself or use Fulfillment by Amazon (FBA), in which case the company would take care of the storage, packing and shipping of inventory. Additionally, you have tools for managing international sales, such as tax collection, as well as advertising and marketing programs to enhance your sales.  eBay Source Founding Date: 1995Headquarters: San Jose, California, USARevenue in 2022: $9.8 billionHome Country: USAUnique Selling Point: It is one of the most cost-effective marketplaces out there ​​The second-largest international marketplace operating in the US is eBay. Although it doesn't have as large of a customer base as Amazon, this may work to your advantage if you sell speciality goods that appeal to the kind of customer that uses eBay as their preferred platform to sell on eBay. For instance, customers between the ages of 35 and 49 make up eBay's strongest demographic. Low costs compared to other foreign marketplaces are one of eBay's benefits, making it a desirable option for business owners on a budget. The fees charged by eBay typically range from 10% to 15% of the total sales price. eBay offers localised services in a number of countries around the globe. Lazada Source Founding Date: 2012Headquarters: SingaporeRevenue in 2022: $12 billionHome Country: SingaporeUnique Selling Point: It provides the ability to set up individualised websites unique to different markets Lazada is a well-known eCommerce marketplace that has a strong presence in Southeast Asia and is essentially the Amazon of the region. International vendors that want to access the markets of Indonesia, Singapore, Vietnam, Philippines, Thailand and Malaysia are encouraged to use this platform. A unique aspect of Lazada's retail operations is that for each website, you can create a Lazada shop where you can cater to customers in several countries with different products, prices and descriptions of your offerings, tailored according to various factors specific to that country. Contrary to other options on this list, Lazada currently doesn't impose any fixed or monthly fees on sellers. This means there are no setup fees or recurring monthly expenses while setting up and managing a Lazada account to begin selling goods. Alibaba Source Founding Date: 1999Headquarters: Hangzhou, ChinaRevenue in 2022: $131 billionHome Country: ChinaUnique Selling Point: It is also a manufacturer and wholesaler for B2B online marketplace companies Alibaba is an international marketplace you should seriously consider using because it is China's top provider of online commerce. The Alibaba Group as a whole boasts approximately 1.24 billion monthly active users and 29% yearly revenue growth. Alibaba.com serves as the basis for numerous businesses as a manufacturer and wholesale supplier for business-to-business (B2B) transactions. Therefore, Alibaba should be your first choice if your business involves selling goods to other companies, which need not only be located in China. You simply need to enter your details in a short form to open an account with Alibaba in order to begin selling. From there, you can instantly list your products and begin selling. Rakuten Source Founding Date: 1997 Headquarters: Tokyo, JapanRevenue in 2022: $15 billionHome Country: JapanUnique Selling Point: It offers a bunch of specialized, value-added services Rakuten, which has more than a billion customers and operates in more than 20 countries, is the biggest online marketplace in Japan. Because of this, it has become known as "the Amazon of Japan." Rakuten differs significantly from other international marketplaces because of a few aspects. Its own email marketing tool, R-mail, aids sellers in establishing and maintaining relationships with customers so they can earn their loyalty. eCommerce consultancy is another service provided by the company to sellers on their respective journeys. Additionally, Rakuten also provides a cashback programme called Super Points, which fosters greater user loyalty and enables customers to get their goods at discounted prices. AliExpress Source Founding Date: 2010 Headquarters: Hangzhou, ChinaRevenue in 2022: $134 billionHome Country: ChinaUnique Selling Point: It charges a very low commission compared to other platforms With a monthly user base on the upper side of 200 million visitors, AliExpress, established in China, operates in more than 230 nations and territories. The platform has developed a reputation for hosting Singles' Day in China, which is comparable to Black Friday as a shopping holiday. The reduced expenditure is one of the major benefits of selling on AliExpress. Depending on your products and categories, charges can range from 5% to 8% of your entire sales. Additionally, widely known are AliExpress' dependability and customer support. As a retailer, you will get paid as soon as your consumers receive their packages. Moreover, customers can rest easy knowing that their questions will be answered promptly and efficiently by the company’s support team. Etsy Source Founding Date: 2005 Headquarters: Brooklyn, New York, USARevenue in 2022: $2.5 billionHome Country: USAUnique Selling Point: It offers a dedicated market for antiques and other collectable items Etsy is one of the most well-known American eCommerce websites. With a focus on handcrafted, vintage, and collector's items, Esty primarily caters to the arts and crafts sector. You probably won't find any identical product listings on other websites when you shop on Etsy, with the possible exception of the seller's own online shop. As a result, it functions very differently from the other international marketplaces we have examined so far. Therefore, putting things on Etsy to sell on Etsy, which is quite simple to do, makes a lot of sense if your small business is focused on arts and crafts. The setup process is also very simple because you simply need to create and account to start listing. Despite the company imposing a listing fee, the costs are still lower than those of some of the other marketplaces we've reviewed. Zalando Source Founding Date: 2008 Headquarters: Berlin, GermanyRevenue in 2022: $11 billionHome Country: GermanyUnique Selling Point: It specializes in selling clothing and fashion products German eCommerce company Zalando operates in over 23 markets across Europe. Its online markets offer a wide range of goods in several categories, with fashion and clothing being its most lucrative industry. In order to speed up seller registration, Zalando also employs internationally qualified support personnel. Their advice makes setting up a shop and listing products easy and efficient. Merchants can use Zalando Fulfillment Solutions to access Zalando's international networks, experience and markets. The company has numerous warehouse facilities spread out over Europe as well as logistics partners in numerous European nations. Shopee Source Founding Date: 2015 Headquarters: SingaporeRevenue in 2022: $19 billionHome Country: MalaysiaUnique Selling Point: It has a vast fulfillment network in South East Asia Shopee is undoubtedly Malaysia's leading online marketplace, with more than 50 million monthly visitors. Customers adore Shopee for more reasons than only its large selection of goods. It is also mobile-friendly to use and has affordable delivery costs. Buyers can find everything they want on this eCommerce site. Foreign vendors who have completed fewer than 100 orders are exempt from commission fees and are allowed to list products for free on Shopee. Additionally, the platform enables you to provide customers with a range of payment alternatives, such as cash on delivery, ATM transfers, debit and credit cards, and cash on delivery (COD). It is also simple to fulfill orders because there are many well-established fulfillment facilities in Southeast Asia that will take your products and send them to Shopee customers. Best Buy Source Founding Date: 1966Headquarters: Richfield, Minnesota, USARevenue in 2022: $48 billionHome Country: USAUnique Selling Point: It is very easy for even small businesses to get onboarded Best Buy is another international online platform you can think about selling on. Even a tiny firm can apply to become a Best Buy seller, contrary to the belief that you need to be a huge brand to sell there. You may also be startled to learn that Best Buy ranked just below Amazon but ahead of Apple on the list of North American retailers of consumer electronics in terms of sales. These figures are tough to ignore and, combined with the Best Buy brand association your business can take advantage of, make it a big international marketplace for your business, despite the opaque application procedure, which makes it unclear how difficult it is to get accepted. Conclusion: How WareIQ Can Enhance Your Selling Fulfillment Capabilities on International Marketplaces in 2023? International marketplaces provide multiple benefits to retailers looking to maximize their exposure, sales, and profits without having any additional drawbacks that are already present in every retail space. They enable businesses to expand their reach and access new customers. The benefits of selling on these platforms include increased market reach, reduced barriers to entry, lower marketing costs, access to new technologies and lowered trade risks. However, businesses should also be aware of the challenges they may face, such as language barriers, cultural differences, regulations, taxes, tariffs and shipping logistics. But with the right approach and a marketplace fulfillment partner like WareIQ, you can navigate these challenges and successfully sell your products on the international marketplace of your choosing. WareIQ is an India-based eCommerce fulfillment company that has emerged as one of the fastest-growing options in the country. We offer multiple fulfillment-related services, such as a nationwide network of fulfillment centers for eCommerce, custom WMS software, and more. Additionally, our WareIQ Global platform can ship internationally to more than 220 countries and territories around the globe. Some of the key services we offer include: Worldwide Shipping To offer dependable and affordable shipping services to more than 220 countries and territories around the world, including the UK, US, EU, and Australia, we have worked with the majority of major international shipping companies, including FedEx, DHL, and more. Suggested Read: 10 Fastest and Cheapest International Courier Services in India Various Options for Inventory Storage In order to provide localised storage facilities in the nations you would like to ship to, including the UK, we have worked with numerous warehouse and fulfillment firms worldwide. Additionally, we also give you the option of keeping your SKUs in India and exporting each order as it comes in. Last-Leg Delivery In the majority of foreign countries, we offer last-mile fulfillment facilities right to the customer's door to ensure they are satisfied with their experience. Flexible and Economical Rates Along with numerous incentives and discounts on large orders, we provide some of the most affordable rates in the sector. Multiple Marketplace Integrations Our custom WMS is able to integrate with most online marketplaces, such as Amazon, eBay, Shopify and more, so you can synchronize your order and inventory data across all of them in one digital location. International Marketplaces: FAQs How do you get started selling on an international marketplace?To get started, businesses typically need to sign up for an account and create a seller profile. This process may vary depending on the marketplace, but businesses will typically need to provide information such as their business name, contact details and product or service offerings. How can you deal with language barriers when selling on an international marketplace?Many international marketplaces offer translation services or allow businesses to list their products in multiple languages. You can also consider hiring a translator or using translation software to help them communicate with customers in different countries. How can you handle shipping and logistics when selling on an international marketplace?Many international marketplaces have partnerships with shipping and logistics companies to help businesses with this aspect. Businesses can also research and select 3PL shipping and logistics providers that have experience handling international shipments, such as WareIQ. How do you deal with different regulations and taxes when selling on an international marketplace?It is important for businesses to be aware of the regulations and taxes that apply to their products or services in each country they sell in. You can consider hiring a tax or legal professional to help you navigate these requirements. How can you handle currency conversion when selling on an international marketplace?Many international marketplaces offer currency conversion services or allow businesses to list their prices in multiple currencies. You can also consider using a currency conversion service or consulting with a financial advisor to help you manage currency exchange rates.

January 17, 2023
What are Shipping Delays? Causes, Impact, and Solutions to Mitigate Effects of Delays in Shipping for Retailers in 2024

What are Shipping Delays? Causes, Impact, and Solutions to Mitigate Effects of Delays in Shipping for Retailers in 2024

Shipping products is one of the most important processes in the retail industry. Products need to be transported from manufacturers to storage facilities for both online and offline businesses. In the case of eCommerce companies, they also have to ensure that products are delivered on time to their customers, which involves their items spending even more time in transit. In a bid to offer the best products at the cheapest prices and to generate as much hype as possible, sellers are often blissfully unaware that certain aspects of their shipping procedures may not be up to the mark and, as a result, are causing delays. Order delays can have dire implications not just for the business itself but also for its customers. This can lead to undesirable opinions of your business and can lessen the chances of it getting repeated as well as new customers. In this blog, we will take a look at the meaning, causes, impacts and methods to reduce shipping delays for your retail business.  What are Shipping Delays? Any instance where raw materials that are being transferred to the manufacturer, finished goods that are being transported to a storage facility, or orders that are being transported to customers do not reach their destination on the specified date and time can be termed as a shipping delay. In essence, a delay caused while products are in transit can be considered a shipping delay. These delays can happen for a variety of reasons and not all of them are the fault of your own operations or negligence. Oftentimes, especially when a product is being transported, you are at the mercy of external influences, such as road repairs, vehicles being damaged, natural calamities, and much more. Therefore, it is important to try and forecast and account for as many of these situations as you can, in order to prevent and negate the negative outcomes caused by order delays. [contactus_uth] What are the Primary Causes of Order Delays in 2023? Labour Scarcity Since the onset of the pandemic, many countries and specific industries have faced vast labour shortages. This is especially prominent in developed countries, such as the US and UK, where job openings are at all-time highs and labour participation rates are dwindling. This obviously has an effect on the way products are able to be produced, shipped, and delivered to customers and it can cause severe shipping delays and disruptions throughout the fulfillment pipeline. One way to curtail this is to ascertain in advance how many employees you need to conduct operations successfully and procure the necessary resources instantly. Public Holidays The significance of various public holidays dictates the closure of many important services on those specific dates, resulting in uncertainty and, eventually, shipping delays. The fact that sellers often experience their highest demand of the year during specific holiday seasons just rubs salt into the wood in case they are experiencing late shipment deliveries brought about by the holiday restrictions. Additionally, because they are often a lot more orders to deal with during the holidays, it requires additional resources and effort in order to successfully fulfill all of them, which can expose the efficiency of your shipping processes for the better or worse. Suggested Read: Tips to Prepare Your Fulfillment and Logistics Strategy for the Holiday Season in 2023 Unsuitable Weather Conditions Orders are the most susceptible to damage or delays while they are in transit, as this is where they are the most exposed to external factors such as harsh weather conditions. From experiencing the direct impacts caused by fog and hailstorms to the indirect effects due to road closures caused by fallen trees or electrical wires and flights being delayed due to excessive rain or snow, weather conditions play an important role in the success rates of shipping practices. Although it is not possible to control weather patterns, you can brace yourself by investing in technology that will offset the impacts and making the necessary preparations. Supply Chain Disruptions The world and its populace have been through a lot in the past couple of years, firstly due to disruptions to supply chains caused by the global pandemic and all its restrictions, and then due to conflicts like the war in Ukraine and the closure of various trade routes, ports and pipelines that have contributed to an increase in the prices of transport, oil and gas. This has had a negative impact on retail shipping by making it more expensive to conduct the same processes as before. Thus, many extended shipping delays can be attributed to these supply chain disruptions happening in many parts of the world. Incorrect Shipping Details If there is any factor that is 100% assured to cause inevitable order delays, it is not having your eCommerce shipping information filled out accurately. For instance, any disparity in important details, such as the customer’s address, phone number, warehouse address, or SKU number, can cause multiple disruptions and ensure that orders are subject to heavy hindrances. In turn, this can also cause costs to skyrocket, RTOs to increase, and enhance the likelihood of goods being damaged. To prevent this, it is important to ensure that all details are filled out accurately.  The Impact Late Shipments Can Have on Your Business Delegitimizes Your Brand in the Eyes of Customers Concerningly, around 41% of customers associate delayed deliveries directly with the brands they purchased them from. Customers will surely be upset when their order doesn't arrive when they anticipated it to when they expect businesses to deliver their orders on time. This dissatisfaction may spiral into future delivery-related agitation and even apprehension about placing repeat orders. Additionally, more than 32% of buyers worldwide suggest that one of the major downsides of making an online purchase is dealing with shipment issues or delays. This is why it is important to give your customers a positive experience and tackle the issue of shipping delays before it even starts. Makes You Lose Out on Valuable Revenue Retail income can be severely impacted by shipping delays. A single lengthy hindrance to production could wipe away as much as 30–50% of a company's revenue prior to paying taxes, interest and lost profits due to depreciation, according to a recent McKinsey article. Additionally, clients frequently find lengthy delivery schedules to be off-putting, which could hamper your chances of getting repeat purchases from them. They could either completely back out of the purchase or shop elsewhere. 32% of customers say they abandoned their shopping carts in the past year because the projected shipment time was too long. Thus, it is important to regulate your shipping processes to avoid mishaps and provide ultra-fast shipping. Creates Confusion Regarding Inventory Retailers may find it challenging to accurately predict demand and arrange their inventory due to shipping delays. As a result, businesses risk overstocking and incurring expensive storage fees for their inventory. Alternatively, they can underestimate consumer need, quickly run out of supply and be unable to replenish their inventory in time to satisfy actual customer demand. Inconvenient stockouts, which cost retailers $1 trillion annually, can result from overcompensating for fear of ordering too many items. Either way, it is important to forecast demand levels and ascertain the quantity of each SKU you need to store to fulfill orders. 5 Simple Ways to Mitigate the Effects of Shipping Delays in 2023 Provide Free Shipping as an Option Source Free delivery, according to 75% of customers, persists in having a big impact on what they buy. Offering clients free delivery is an opportunity to demonstrate your appreciation for them and dedication to offering excellent service. Free shipping goes a long way in enhancing the customer experience and motivating people to shop with you, even if orders are subject to shipment delays. Even if you use methods such as accounting for shipping costs in your eCommerce product pricing, providing free shipping if the cart value is above a certain amount and more, it will still give customers the perception that they are getting the item delivered for free. Have Clear and Transparent Communication Source Customers want to be aware of delivery expectations upfront. Over 45% of buyers actively seek out retailers who display delivery timeline estimations. Consequently, after making a purchase, most consumers desire real-time alerts on the status of their shipment. Trust can be developed by keeping lines of communication open with clients. In addition to improving their delivery procedures, 49% of the firms in a recent survey also pledged to be transparent about their delivery promises, such as by letting customers know when an item is being processed and dispatched. Encourage communication with customers on platforms like SMS and Whatsapp to keep them engaged on a more personal level, in addition to the updates they receive from the order tracking screen. Appease Customers With Consolitory Discounts Source On many occasions, dealing with shipping delays is inevitable, both for you as well as your customers. Even when things don't go as planned, giving consumers special offers and coupons is a good method to demonstrate your appreciation for their business and their lost time. Gift certificates and discounts can be provided to ease their agitation about the delayed arrival of their orders. This tactic will cost you a small amount of money but it's considerably less expensive and more impactful than having your consumers leave negative reviews or never do business with you again. Offer Customers the Ability to Pick Up Orders Source Giving customers the flexibility of picking up their own orders from a specified location can reduce shipping delays, and efforts and costs associated with last-mile delivery. For a better chance of getting their orders on time, 35% of customers consistently choose shipping options like curbside pickup. Customers are more receptive to alternative methods of receiving their products as they grow more aware of order delays. As a result, click-and-collect and curbside pickup are two options that 41% of retailers plan to divert more funding towards. Keep Track of Every Shipment Source Customers want to be aware of the arrival date of their orders so that they can the necessary arrangements to ensure it is picked up. 96% of respondents to a recent survey said they find order tracking helpful while awaiting deliveries. Even if it is delayed, shipment monitoring helps reassure customers that their order will make its way to them shortly. Order tracking can also help you be aware of where customers’ orders are and can help you address their grievances in a more informed way. Ultimately, order tracking provides a good way to keep customers informed in the event of an order delay. Conclusion: Partner With WareIQ to Ramp Up Your Shipping Processes to Avoid Delays Whenever products need to be shipped or transported from one location to another for whatever reason, there are bound to be delays somewhere down the line. Shipping delays are a harsh reality of the retail industry but companies need to take steps to mitigate the effects of delays and provide a better experience for customers. Clear communication, technology and a robust transportation network all play a role in minimizing shipping delays, which should rank highly in prioritization for every seller that deals with product shipments. Additionally, preventing shipping delays from occurring will enhance the perception and loyalty that customers have of your brand and increase the likelihood of becoming returning customers. Due to all the negatives associated with shipping delays, retailers need to pay extra attention to their in-house processes as well as external factors. This is why it is a good idea to partner with an experienced 3PL fulfillment company like WareIQ. WareIQ is an eCommerce fulfillment company that specialises in a vast array of eCommerce and retail solutions, including shipping. Through our WareIQ Global platform, we can help you streamline your shipping processes to avoid delays and offer your products locally and internationally. Here are some of the facilities we can provide to your business: Domestic and International Shipping Retailers can ship their goods natively and to more than 220 countries and territories worldwide. We also offer last-mile delivery, storage facilities and other services both local service and international courier service. Last-Mile Delivery By making sure that items are picked up before being delivered to the relevant customer's city and delivered right to their doorstep, we assist retailers with the final stage of the delivery process. Shipping Aggregation In addition to offering lightning-fast same-day and next-day delivery, we have worked with more than 20 of the biggest shipping providers in the nation and automatically assign the best and cheapest option for each unique purchase to increase customer satisfaction. Absence of Minimum Order Restrictions We don't have any minimum order restrictions for items to be dispatched, unlike other 3PL fulfilment firms. Additionally, we offer users a selection of the services they wish to choose from and they only need to pay for the resources they actually utilise, which boosts their profit margins and lowers their expenses. RTO Shield Our specialised RTO Shield enables a reduction in RTO requests and shelters sellers from financial losses through insurance and liability coverage. Suggested Read: What is a Shipping Policy? Shipping Delays: FAQs How can you manage high demand and avoid shipping delays during peak seasons?You can manage high demand during peak seasons in the following ways:- Investing in technology to improve logistics and warehouse management- Increasing their inventory levels- Offering multiple shipping options for customers to choose from What steps can be taken to reduce the effects of weather-related shipping delays?You can mitigate the effects of weather-related shipping delays in multiple ways. Some of them are mentioned below:- Using real-time tracking technology- Working with multiple carriers- Having contingency plans in place How can you communicate with customers about shipping delays?Customers can be kept in the loop about shipping delays by providing real-time tracking information, keeping them informed about any changes to their delivery schedule and offering clear and transparent communication about the delay. How can customers be compensated for delayed shipments?Your company can compensate for delayed shipments by offering discounts, vouchers or other incentives to customers who experience delays. How can I plan for unexpected delays caused by global events?Retailers can plan for unexpected delays caused by global events by maintaining a flexible supply chain, working with multiple carriers, and having a crisis management plan in place.

January 16, 2023